Jidd Motors

I had a great experience when I went and I love my car

The customer service at Jidd Motors was impeccable! Our salesman, Frank Longo was awesome to work with. We would highly recommend Jidd Motors to anyone looking for a great deal with customer service to match!

Very nice sales people, Very helpful, Knowledgeable,

Did not buy from them but they had a great response and follow up.

Made an appointment. Drove 45 minutes. Found out after waiting for 20 minutes, with no staff contact, that the vehicle wasn't even on the property. After 10 more minutes of waiting, i finally left. Was contacted by the staff after leaving, with empty promises, and being asked to come back after i was already 25 minutes away. Terrible experience, poor customer service, lack of integrity in communication. I would not recommend the dealership to anyone with a sense of expectation.

Friendly car dealers. Worked as a team to find us a car at a great price. Plan on returning when shopping for another car. Great family atmosphere.

A pleasant experience with the sales person, very luxury place euro a lot of high end vehicles to choose from

Fast answers.

Stellar customer service! Their used cars are in pristine condition. They don't but just anything; they buy only the best, cleanest cars. I looked at a BMW on their European import side; unfortunately, they just didn't have what I was looking for. But they are trying to locate one for me. These cars will leave you scraping your chin off the ground. Strongly recommend purchasing from here.

Very professional,

Replied the same day

Excellent response time and detailed attention.

Responded quickly and answered my questions.

Vehicle history shows that the vehicle I was interested in had previously been junked so I made an offer based on estimated value. The salesman that contacted me was pushy and rude. I gave him my final cash offer and he said "well, couldn't you finance the remainder? Or do you have a friend you could borrow it from?" I was like "I have enough in my bank account to buy a brand new Porsche if I wanted to but that's beside the point: this car is not worth what it's listed for" Just pushy and I didn't even get to the lot yet.

I went to dealer. Put deposit on a car on 8/18 and then decided not to buy. I am still waiting for return of my deposit.

Poor experience. I asked the sales man to show me the inside of the vehicle, and didn't only because I stated I wasn't ready to test drive. His name is Frank.

Great customer service

Multiple sales people and managers reached out to answer my questions quickly.

after confirming the appointment and following up with 3 calls , I didn't find the car in the showroom, it was sold ! I think they should do better updating their systems

Contacted me quickly. Answered all my questions.

called me to go look at the car but when i got there the car was no where to be found

i was BLESSED with a wonderful saleman.. i hope am spelling name right MR.FARHON and his brother was a great pair that was BLESSED to get things done.. the management is also outstanding,very HELPFUL... I STRONGLY SUGGUEST TO VISIT JIDD MOTORS....

Liar, cheater and did not deliver as promised. Recently I bought car from them. Before buy the car, they promised they fix few issues. They never did and moreover asking more money to fix the issue. I will never buy any car from them in my lifetime.

excellent

Contacted this dealership 3 times!!! Dealer list car online with NO pictures. Asked 3 times for pictures. Over 1 week period. Each time was told, a Sales rep will contact me. "NO REPLY OR CALL BACK!" Dealership is 45 min drive with a car and I don't have a car, so pictures are essential before I RENT a car to take a test drive! Not good business, will take my money elsewhere.

Fantastic customers service!!

They were on the ball and my salesman Farhan was very helpful and patient. Overall a great experience. I would definitely recommend these guys

They try their best to help

very friendly, and prompt.

Friendly and business-minded. I received frequent calls and emails apart from online chat.

Buying a car is usually a painful experience. I have to say the purchase of this vehicle went quite smoothly. It went quick for following reasons; there was no room for negotiation even thought we had no trade in and we were paying cash, therefore it was an easy straight forward sale for Jidd Motors. and a quick purchase for us. Not sure how it would have gone if we would have had a trade in, we would have had to apply for financing and we would have been trying to negotiate the price more than we did. The sales person was very easy to work with, but once again, it was an easy transaction.

Excellent

Very courteous and understanding of my busy schedule, and working with me to try and get me the best deal they can.

Good service. Need to improve transportation time estimates.

They responded to me

good persons and experience

Everyone was very helpful

Pretty easy to make a deal with this dealer! I bought this car yesterday. Nice salesman great sales manager. Would buy from them again!

Car didn't work but the people were nice.

They we helpful and quick to return my call. The only issue was about the suv I was interested in buying. From their pictures, it looked very well maintained. But when I asked more pictures, they sent me a picture of a some damage on the wheel well. This picture should have been on the website pictures because I would not have called them if I had seen it.

I went there the experience while there was good, I don't think they understand that people shop and they are the type that if you don't buy right then and there they will promise to call find you what you want, clean a cars interior that was bad and then they won't call until you say something to someone else about your experience. I had high hopes after leaving dealership but was totally let down. I do not reccomend going here at all.

Consistently followed up even though no purchase made.

very good

Excellent Chad was excellent . I will be sending all my friends.

Dealer very responsive and kept in touch

Price they quoted was not what they have on CarGurus or there website

Good service and helpful stafff and dealers .

This dealer responded well.

1. Made visit to investigate 2014 ES 350. They would not negotiate on price, which was more than I would spend 2. I received an email inviting me back. I explained that if they would consider their listing price "out the door" and could beat the APR I received from an online bank, I would be interested. 3. Igor responded "come in and we'll check your credit" 4. My credit rating is very high (728) and I came to the dealership 5. NO negotiation whatsoever. Igor wasn't on the premises. I spoke with another sales person and a manager. They attempted to sell me on another model. 6. Waste of two hours 7. They called me back the next day to "negotiate". Why didn't they negotiate when I was on the premises??? 8. I've read that this is a glorified used car sales lot on CarGurus - should have paid attention to those reviews. Don't make the same mistake that I did!!!!

Helpful and professional.

It was great experience. The problem I had was I went for the ACURA MDX... they told me on the phone 30 mins before I arrived that the ACURA that I was looking for was ready for a test drive. I get there to only find out that the Acura that I specifically told them I was looking at was "gone" It wasn't there any longer.... "sold". So then it went from me about to leave to them trying to sell Me the the Acura 2009 for $15,000. Now that's a big difference in amounts that I was looking for. But the guy was nice and told me he would work with me. Long strong short. I was there for 3 hrs. Thinking I could possible get the Acura MDX. To only find out they want a to sell me a Hyundai!!!! And for a bigger amount a month then what I told them... very nice people, but I wasn't satisfied with the Acura that I wanted wasn't here any longer. And what's funny is the Acura that I was looking for is still on the list of sells!!!!!!! Smh!

Very good experience. Knowledgable sales people. Not high pressure. Vehicle was nicer than described.

Good response vehicle was sold before I could make offer.

JIDD Motors is strictly a used car dealership with many auction block vehicles of better than average condition. They claim to be a "no haggle" dealership, but in actuality will bargain to get their desired price. Quite high pressure in some aspects [do not let them get the keys for your trade-in]. Buyers should be aware that JIDD will haggle, and not to let the initial price be the final price. As a used car dealer, JIDD does not always have access to the very pricey second vehicle key/fob, and that in some cases there is no paperwork nor owner's manual, that also will be necessary later. I was treated fairly and with decent respect, but potential buyers should be aware that the dealership has extra - add-on costs [$800 plus] which will increase the delivered price. Definitely not the place for the amateur car shopper. Be aware that you are dealing with experienced and aggressive managers that will attempt to do some arm twisting. Overall acceptable, only if one has had experience with this type of management.

Very unprofessional. Made an appoint to view a car only to get there to find out they sold it. I was not emailed or contacted to let me know. I wasted an hour of my time

Customer friendly and polite.

Pros- Great dealership. Lots of perks when purchasing from this dealership. Red carpet treatment while in the dealership. Cons Ran credit after we requested them not to and said they didn't otherwise would have gave them 5 stars

Very responsive

Make sure you check the CarFax. They tried to play it off as a perfect CarFax but I requested to see it and it turned out it had a critical error. I ended up getting a factory warranty out of the deal though and love the car, but just make sure you carefully read all of the paperwork.

Great experience at Judd Motors. All of the staff are friendly. I love the upscale look it has, it makes it easier to pick a vehicle with ease. Donnie and Igor are AWESOME! I highly recommend this place. I love my new BMW.

They called within 5 minutes of me completing the request to be contacted.

it was good the only two things i wish i would have caught where the front windshield was crack and it needed rotors and brake pads all around

Extremely helpful team at JIDD MOTORS. If you ever decide to purchase a vehicle here talk to Aut

Good customer service and follow up.

Purchased a 2009 Honda Civic. Love the car. It was a quick and easy transition with the staff. Definitely recommend!!!

The dealer called me back immediately after I sent the reqeust about the history of the car. Try to find a time to go for test drive

Prompt and courteous response.

This guys are legit not some shadow used cars dealership. Great experience buying a car.

Comfortable atmosphere Good service from sell persons

They contacted me & assisted me with what I wanted, as they said they would do! Great team

Despite not finding or being able to currently find the vehicle I'm looking for, JIdd Motors have and at I need. They have and are actively searching for the vehicle I need. The salesman first then the sales manager are providing me with options to fulfill my wishes, despite being over half the country away from me.

Very polite and not intrusive.

Great people, a little confusing with two dealerships offering different brands. Nice to work with. Tried hard to earn my business. Indoor showroom is amazing! Fair pricing.

Although we did not purchase with this dealer, Orlando was great. Very good at follow up and courteous.

What a typical "used car salesman" place this is. Don't bother with them. I was interested in a car. They sent me the CarFax. It was flagged as a Manufacturer buyback / lemon. I asked them what specifically was the issue with the car so I would know what I would be facing. From that point forward, they tried to sidestep answering my question and just tried to convince me a lemon is a great car to buy. I told them never mind and never to bother me again. Since then, I've received 2 "form letter" type emails trying to get me to buy the car. Don't waste your time!

Very good contact and customer service. Not ready to buy yet.

The dealer was very friendly explained the truck in details

Excellent customer service

Great communication! Dealer has responded to my inquiries.

Dealer uses double standards...has used car salesmen playing good cop and managers playing bad cop or vice versa. Also dealership doesn't have a single person to deal with...there were at least 5-6 employees who were following up with me and weren't on top of my needs or answering questions. None of them provided information especially regarding extended warranties or pricing, incentives etc. and sold the car in the meantime to another customer. They were looking to make more than 10 grand from me on the transaction (trade-in and price of car they were selling). Looking to make 5-6 grand on a trade in where customer gets only a tax credit of 1-2K is an absurd model. But this is more a problem with most dealerships than just this one. However, I wouldn't recommend this dealership to other customers just because some of the cars were not in a condition to be sold and they don't have a single point of contact to follow up and close the deal. Also expecting customer to jump through hoops and be physically present at dealership instead of sending information via email is a problem they need to address.

Excellent service I brought the truck

Great

after considerable negotiations,the car was purchased and will be picked-up friday.

The car salesmen didn't seem eager to show me other cars that I was interested in. I asked about all of the beautiful luxury cars during small talk and he said that just "Arab money" !!!! Totally unprofessional. I suppose they couldn't get me approved because I already own a car and I was left for hours in the waiting area so I just left! Later I received an email stating if I need anything to reach the salesmen ummm I don't think so.

I understand persistence but, this dealer was super pushy - almost as if his life depended on the sale. If I'm interested, I will follow u. If not and I've told you so, leave people alone. I won't recommend this dealer to anyone.

On the site it said the car has navigation system and when we got to the dealership, car did not have the navigations system. My wife and I wasted our 2 hours. When I called the person who set the appointment, he did not seem to care and no apology. However Manager Pete was very very polite and courteous.

bought a car from them

I purchased the car, they were fair, and willing to make a deal happen and they work fast.

Excellent.

I requested more information to and online ad for an Acura MDX 2001. The salesman called me asked when did I want to take a look at it. I asked if I could come that evening and could be there in 20 minutes. The salesman said sure come on in. I'll be here to show you the vehicle. I arrived at the dealership in 15 minutes, no one was there. I called the number the salesman called from, no answer. I called the general number listed on line and got a voice mail stated the dealership was closed. I left a message. I got an email the next day thanking me for my appointment. When I did get a call later the next afternoon, I told the salesman how rude and unprofessional he was to have me come out to Des Plaines only to be disappointed in a test rive that I looked forward to on the way. I asked that he not call or ever email me again for business with Jidd Motors.

excellent

I have lived a nightmare with them Was there 3 hours never got salesmans name or card Spoke w managers 1-2-3 and owner Owner left room saying he'd take care of me. No one else came back. I left Have had marketing girl call me wanting me to come in and "talk" w a manager It should have been a done deal!! Marketer said she noted I had three call backs. I had one. He never followed up. It's crazy. I believe they are ruining their own sales!!! My friends have $34k cash for a new car Jidd has the car they are interested in. The salesman never followed up!!! Don't even know what to say at this point!!! This is insane!!!

The salesman promise me to hold on the car I've choose and put deposit $500 for next 2 days because I was out of Town. Well,on the very same day, he actually sold it out on the same day and left me not warned. This is not the way to do Business with and I tink that my money worth The same as anyone else. I'm Very disappointed with Jidd Motors.

They have been very nice to work with.

Dealer responded but price is too high for my budget at this time.

Very Good

good

Did not represent the car correctly and was told that there were many more to choose from when there was only one

The price they wanted for that truck not worth it looks like truck has been in and accident broken interior front bumper damage etc.A lot of work needs to be done in that truck .great services. Wasted my time 1hr away

Excellent experience with first class people. I would without hesitation recommend this dealer. The dealer was very responsive and did not force the sale. They listened to my needs and responded accordingly. VIP experience.

Great follow up and communication! Alexa was most helpful! Thank You Jidd Motors! Nate

They were very easy to work with, but it did take a long time that day!

The dealer is good in sales. Just watch out for extra charges and also papers you sign. They say you can always change before you close but the sale process is fast you will not be able to take back. All paper work were prepared while you wait. Sneaky..

Courteous and professional.

Jidd Motors is the best. They are super nice and very informative. Customer Service was awesome!!!!

Immediate response...

Busy, and hectic place with lot's of activity, and a ton of sales people chatting it up with each other.. unique social scene. They were very helpful, just not what I was looking for when making a major purchase. I prefer a more focused and business-like atmosphere.

They called and we're consistent

After arriving to the dealer I had to wait an hour so they can show me the vehicle , Then the sales person had to drive us to the car because it had a flat tire on it and it didn't look like anything in the picture that's in the computer!

I called twice to confirm my appoint the day i came to their showroom: Once in the morning and once again about 30 minutes before arriving, while i was at the bank withdrawing cash for my down payment. I got to the showroom and asked to see the person they referred me to over the phone. Instead I was directed to another salesman who said he'd "get them" for me. Instead, I had to start from scratch explaining which car I was there to see. Then, while the salesman tried to track down the car, some woman that was barely introduced sat at the desk just staring at us while we waited. It was super awkward, and I feel like they left her there to keep an eye on us or something. Anyway, after waiting for half an hour, they tell me the car I was there to see had been given to someone overnight for an extended test drive. I didn't even get to see it! They immediately tried to talk me into getting another, more expensive car and even tried to make me put down a deposit to get them to bring a car into stock! The salesman told me at least 5 times that he would call me the next day "no matter what" to tell me what happened to the original car I came to see. I never got that call, but instead received a call from the person that screwed up my appointment in the first place asking me if I'd come in again... Not after that experience! I would stay away from this place at all costs.

I bought the car. It was a simple and hassle free experience. I'd ask for Paul.

Very responsive and helpful.

Very prompt call back,pleasant to do business with !!!

Good

Very slow to respond back and never showed willingness to want to sell a vehicle.

Very helpful through out hold trans action

Responded in a timely manner; very professional; No pressure.

good

Great response time

Great

actually went there to buy a car for 650$ and there tried to sell me a car for 2000$! 4 hours drive for nothing, Thank you!

Friendly, helpful and easy to work with. See Kareem, he was awesome! Bought a car, too!

The sales man was attentive and the manager was a nice also.

Great. Friendly and courteous people.