Jaguar Land Rover Fairfield

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1 Commerce Dr
Fairfield, CT 06825

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Service: (877) 600-0174

Today 7:30 AM - 7:00 PM (Closed Now)
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All reviews are verified visits to the dealer. – Learn More
Mar 10, 2018
Fast reply and follow up
1 people found this review helpful.
Feb 25, 2018
When I arrived 20 minutes after confirming appointment I was told the car was on deposit.
4 people found this review helpful.
Jan 28, 2018
Rxcellent
Read 25 old reviews
Jan 12, 2018
Rangerover1402
Excellent service. Waiting to hear back if we have a deal
0 people found this review helpful.
Nov 1, 2017
F01
25
The salesman was nice but the used car sales manager raised the asking price and was rude and difficult to deal with. the salesman was able to get the manager to agree to sell me the car at the original asking price (before they raised it $2,000) but when I called back to trying buying the car later the sales manager was very arrogant and rude and stood at this increased price. The worst part was that the sales manager was such an unpleasant person to deal with. I don't have any respect for rude and unpleasant people in the service and sales industry, especially for a sales manager level person. I will not do business with these arrogant and rude sales people. Stay away from this dealership.
8 people found this review helpful.
Response from current dealership:
This person has never visited our dealership. He called from across the country on a advertised vehicle. He made an offer on a vehicle, but refused to leave a deposit when it was offered to him. The vehicle was no longer available when he decided to make a purchase. No one treated this person poorly, he simply did not get what he wanted.
Oct 12, 2017
Scottfromiowa
I made an offer and it was accepted and then rescinded. Sales person and sales manager said "sorry", but told me that the owner could wholesale the car for the price and they were not selling the car... Sales person DID follow up with a call to again apologize. NOT a positive experience.
8 people found this review helpful.
Response from current dealership:
The customer made an offer on a vehicle ,but would not leave a deposit to hold the car or complete a transaction.  
Oct 11, 2017
rkal2
They answered all my questions in a timely manner, easy to deal with, and with little haggle!
Aug 7, 2017
Guru9H946
Very responsive and excellent service!
Jul 25, 2017
GuruF6P7
I didn't end up buying from them, but Mike was really helpful! I would definitely try again...
Jul 16, 2017
Yes, I did hear from them, but I decided not to purchase the vehicle due to on the carfax it said accident reported.
Jul 10, 2017
I am trying to replace a 2005 x type that I loved...regrettably, this one is out of my budget, Sales staff ready to answer any/all questions
Jun 21, 2017
showing up unannounced the sales man saw me spying on the lot and asked if I needed assistance, I inquired about the jaguar and five minutes later I was test driving the vehicle. Two days later after some counter offers we came to a mutual agreement of the price of the vehicle. I purchased the vehicle at their site. Two days later after the paper work was completed they detailed this car, registered the car and drove this car eighty miles to my residents, nothing but a positive experience.
1 people found this review helpful.
Response from current dealership:
Hey Steve, we thought it was great working with you too!  Thanks for taking the time to post a great review about your experience with Chris K.
Jun 19, 2017
Vijay Menta
Very helpful, responsive. The car was in immaculate condition and priced very aggressively. No high-pressure sales tactics. Provided all the information requested in a timely fashion to make my decision. Thank you.
Response from current dealership:
Thanks for going out of your way to leave such a great review, Vijay!
Jun 6, 2017
Dwalker14
Extremely helpful and informative. Great customer service. The dealership was about to close, and the salesman remained afterwards to give us all necessary information. Upon expressing interest in the car, they responded to me right away. They have a wide selection of vehicles.
0 people found this review helpful.
Response from current dealership:
We're glad we could be of service, DWalker14!  Thank you for posting a great review.
May 23, 2017
Paula Walton
I had a really good experience with the manager Ted, unfortunately this dealership did not have what I was looking for. I would definitely recommend to do business with this dealership.
Response from current dealership:
Thanks for taking the time to post a great review of your experience with Ted Pawlina, Paula!
May 12, 2017
Richard Pigott
I have absolutely no complaints at all!!! The dealership had been very nice to me. The purchase is being held up by a legal settlement that I am supposed to receive, but the wheels of justice move slowly. I like the vehicle a lot! I am just being held up by this settlement.
Response from current dealership:
Thanks for the great review, Richard.  We'll be ready when you are!
Apr 8, 2017
When buying used car... when it's more than a new one, with the same options, it's a no brainer. Offered me a very low price for my car and said they had "competitive prices." If I wanted to spend 40k for a jeep... I'll buy a new one..
2 people found this review helpful.
Response from current dealership:
Dear Anthony, my name is Ray Baldwin and I'm the Internet Manager for Land Rover Milford.  I'm sorry you feel we did not offer you a good price on the vehicle you mentioned; I know how it feels when I'm not seeing a good price to value myself but could you help me out by contacting me directly?  Of the two Jeeps we have online currently neither is close to $40,000 and both are below the market average.  I'll gladly share my price analysis with you.  We live in a competitive world and with websites like this and others we strive to offer great values to our clients for both new and pre-owned sa
 More ...
Mar 7, 2017
scholtend
excellent communication
Response from current dealership:
Thanks for the great review, Mr. Scholten!
Jan 11, 2017
The dealership got back to me quickly and put me in touch with the car I had been looking at online.
Response from current dealership:
Hey Badantony, thanks for taking the time to post a great review!
Dec 26, 2016
Friendly, helpful responsive.
1 people found this review helpful.
Response from current dealership:
Thanks, Donald!
May 25, 2016
Most uninspired sales experience ever. Salesman is slow to respond, responds with one-line emails, general and inaccurate description of vehicle I was interested in. Any information I was after felt like I was pulling teeth.
3 people found this review helpful.
Response from current dealership:
Dear Milt,  My name is Ray Baldwin and I'm the Internet Sales Manager for Land Rover Milford.  I do apologize for the experience you've reported; I know I don't like lackadaisical responses to my queries and you certainly didn't deserve one.  Because CarGugurus protects your privacy I'm not sure which Milt or Milton you might be.  I'd appreciate it if you can contact me directly by email at rbaldwin@landrovermilford.com or by phone, (203) 874-8500.  Even if you've already purchased elsewhere I'm sure you can help with our training.
May 13, 2016
dealer, did e-mail me back--but stated price's are as mark,----car was a good buy at price mark--- but to get a great buy----dealer has to work with you on the price they are asking----been buy cars for 50 years now,---never did pay asking price----there are are about another 600.00 added to the price mark, in other fees--- above the tax's you pay----still its a good starting point---just have to find a dealer that will work with you on the price---
2 people found this review helpful.
Response from current dealership:
Hi Jim, thanks for posting your review.  It is true that on some vehicles advertised here on CarGurus we're at our absolute best price; I do apologize that we were unable to accommodate you as we all love to get a better deal even when things are just right.  If you can discuss this in person please contact me, Ray Baldwin, at (203) 874-8500 or rbaldwin@landrovermilford.com
Mar 16, 2016
Excellent
1 people found this review helpful.
Response from current dealership:
Thanks for the great review, Marilee!
Mar 13, 2016
Ray was awesome. He helped me find the car I wanted.
Response from current dealership:
Thank you so much for the great review of Ray Baldwin, Robin!
Jan 17, 2015
Service was quick organized. Fair. No haggling. Wayne was very nice. GO PJ'S
Response from current dealership:
Thanks for the great review of your experience with Chris Wayne, John.
May 30, 2014
Honest. Very nice. No pressure.
Response from current dealership:
Barbara, we appreciate your taking time to post this!
Feb 17, 2014
Not especially helpful, take it or leave it attitude,
1 people found this review helpful.
Response from current dealership:
Raj, I'm sorry your experience was not up to our standards.  Please contact Internet Manager Ray Baldwin at (203) 874-8500 or email rbaldwin@landrovermilford.com to discuss what we can do for you.
Jan 27, 2014
the worst dealership you can ever find is land rover Milford ,CT.the sales team and the manager makes you regret ever visited their store most especially when you are color. Their professionalism is zero.
1 people found this review helpful.
Response from current dealership:
Dear Adebayo, my name is Ray Baldwin and I'm the Internet Manager here at Land Rover Milford.  I am very concerned with the tenor of your review and I'd like to speak to you personally.  I can be reached at (203) 874-8500 or email rbaldwin@landrovermilford.com.  I look forward to hearing from you.

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