J Chandler Automotive Group

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1027 Columbia Ave, Franklin, TN 37064 - Map & Directions

Sales: (615) 356-2322

Today 9:00am - 5:00pm
(Closed Now)
show business hours
Nov 12, 2016
Great people
1 of 1 people found this review helpful.
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Sep 11, 2016
Good price and mileage and love the color will be buying this sooner or later
1 of 1 people found this review helpful.
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Sep 4, 2016
Was fine, just didn't buy the vehicle.
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Aug 19, 2016
Delayed response. Only reply was "sold" No follow up to see if they could find me another like it.
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Aug 4, 2016
Promptly responded
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Aug 3, 2016
They responded to my request and told me to call have been sold
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Jul 6, 2016
Response was good. No Hidden chargers. Overall the dealer was excellent to buy car .
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Jun 16, 2016
He responded quickly but did not offer financing, overall he was not rude and I'm sure it would've been a nice experience.
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Jun 10, 2016
Oleg good to work with , fair value for vehicles but they need to hire receptionist to at least field calls and provide more professional service since only he and his partner makes for small window to be on lot.
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Jun 5, 2016
Oleg was very good to work with and responsive to my requests. He didn't pressure me and encouraged me to get an independent inspection of the vehicle which checked out well. He was knowledgeable about the vehicle that I ended up purchasing and was professional
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May 25, 2016
Thanks a lot
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May 4, 2016
I understood there was a deposit however that was not my issue had you read my initial review. I am not unhappy that I did not get the car. As I purchased a car last weekend locally. I stand by my review that the dealings are sketchy based on my numerous phone calls about the vehicle. The story kept changing about the car and its condition and when people would show up to get the car. Please have your employee stop contacting me about my review. He called me and has text me regarding the issue. If you dont like bad reviews give better service over the phone. Maybe I should have given you a good rating because you saved me a lot of time and money driving there to look at the car. Your defensive response only further proves my point.
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Response from J Chandler Automotive Group:

Unfortunately, we had a deposit on the vehicle and had to honor that customer's purchase, which took a few days for their financing.  Stephanie's claims about the Carfax are simply not true - she has never met us in person - she is evidently upset that she didn't get the car and is responding with a bad review - we do our best to make all customers happy, but sometimes people miss out on a vehicle and are unhappy.
Jeff Chandler
Apr 13, 2016
Nice cars but worn down. Terrible hours. Never returned my calls
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Apr 5, 2016
good. very helpful
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Apr 1, 2016
Great vehicle, very professional people
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Mar 19, 2016
Good
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Mar 18, 2016
Great experience, love the car I bought!
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Mar 4, 2016
Could not ask for a more honest dealer! Highly recommend!
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Feb 18, 2016
John1984smith
Very competitive pricing. Offered carfax up front and knew what they were talking about. Will be coming back for future purchases!
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Feb 15, 2016
Spoke to them, did not go look at it.
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Feb 11, 2016
Pleasant experience. Good vehicle. Easy transaction.
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Feb 10, 2016
They were very professional and responded promptly
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Dec 9, 2015
Terrible! Asked for information about a car and the sales person started to scream at me and said "how am I supposed to know anything?"
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Response from J Chandler Automotive Group:

This is Jeff Chandler, the owner of the dealership.  Nobody at our dealership received a call from "Steve" at any time, so I don't know why he would post this.  Obviously, our customers are extremely important to us, and we would never respond with a comment such at that. We appreciate the business of our loyal customers greatly.
Nov 20, 2015
While I didn't purchase the vehicle, the dealer was responsive, honest, and made me feel comfortable with purchasing an auto from this dealership. Would recommend to anyone.
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Oct 21, 2015
brick0036
Car was sold
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Oct 21, 2015
Oleg was so easy to work with, it was a breeze buying this car. I'd recommend this dealer to anyone!
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Oct 1, 2015
Even met me for a test drive! Oleg is great!
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Sep 3, 2015
They were totally honest about car's condition. Good job!
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Aug 17, 2015
Rick was GREAT to deal with!!!
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Jul 28, 2015
very informative and knowledgeable , will use app. again most helpful.....
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Jul 14, 2015
Wonderful customer service and excellent feedback on car specs
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Mar 24, 2015
Responded very quickly. Offered the carfax up front. I just happened to find the actual car I was looking for elsewhere
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Feb 10, 2015
They wouldn't finance
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Response from J Chandler Automotive Group:

We don't offer "in-house" financing, but we work with all banks and credit unions and are happy to send the appropriate paperwork to the bank of your choosing.
Jeff Chandler

Old Dealer Reviews

Sep 7, 2014
This dealership has an excellent quality of vehicles. Sales at fair and reasonable prices.
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Mar 23, 2014
have agood cars
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Jan 21, 2014
Very willing to work with you. Jeff Chandler has very fair prices and a great selection of quality cars.
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Jan 5, 2014
Very Friendly when contacted but still shopping for the right vehicle for me.
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