ICars, Inc

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8738 Windswept Ln
Houston, TX 77063

Sales: (713) 781-8500

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Dec 22, 2015
This dealer wanted me to bring a cashier's check for a purchase. Turns out he didn't even have the title. Very shady
Dec 21, 2015
I did not end up purchasing this vehicle due to the fact that it was a cash only price. They did reply to my original email only to say the vehicle was still in stock. They would not answer my other questions and the phone numbers listed either were not set up to receive voice mails or something. So they are difficult to speak to. So I ended up driving three hours to see the pilot. It was as described. The dealership itself was nice and the inventory was mainly finer cars. Other than lack of communication, it seems like a decent dealership.
Dec 18, 2015
I traveled over 300 miles and actually bought advertised vehicle. I feel I got a great deal! Would buy again.
Dec 15, 2015
Prompt response. No longer interested in the car
Dec 4, 2015
No response to email, so I was in the area and stopped in. I asked about the MB GL 450 and was told "car is in the shop". This car is listed as 254 days on CarGurus, so why is it in the shop? Maybe this is classic "bait-and-switch"?
Nov 11, 2015
Nov 5, 2015
Nov 1, 2015
Amazing people it was excellent experience. For sure my next car is from Icars.
Oct 24, 2015
Dealer does not finance cash only
Oct 4, 2015
I felt like this dealer was fair and upfront. The vehicle looked clean in the online pics and was just as clean when I arrived in person. I asked if I could take the vehicle to a mechanic to have it checked out and was told absolutely yes, and I was allowed to thoroughly check it out myself and test drive it. Ben was willing to work with us and Kamil was very nice and gave us good customer service even though they were very busy at the time. I love the car I purchased and have had no problems with it so far and I've had it for several weeks now. I was pleased with our experience and would definitely buy from them again!
Sep 30, 2015
Said they only did cash sales.
Sep 27, 2015
Sep 23, 2015
I was very pleased with my experience at icars. They have good prices and don't come back on their word. The process is fast and simple, I would definitely recommend :)
Sep 23, 2015
Fast response, excellent customer service. Looked at the vehicle at the shop, as stated, the vehicle had no problems. Process of purchasing the vehicle was quick and I'm very satisfied with my purchase.
Sep 23, 2015
Quick process with Ben, very trustworthy and no problems with the vehicle. Five star treatment. I'll be back for a car for my wife in the future.
Sep 23, 2015
Great Customer Service at the dealership, very satisfied with the vehicle I purchased. The owner was so straightforward with everything and offered very good prices on the cars. I would recommend anyone who needs a car to visit Ben because he's probably the best wholesale dealer in the city! Will definitely have more business in the future!!
Sep 14, 2015
Drive 100 miles to see this car. Even after reading the other bad ratings I wanted to give them a try as I was very interested in seeing this car. Was not as pictured. The car had bad scratches all over it. The paint was chipped all around the door openings. The mirror was broken. It was dirty and smelled like a dog. Looked the car over inside and out and no one even came out to offer help. I walked away!
Aug 16, 2015
Check engine light came on as soon I got home. Follow up call was never answered. Drove back, waited for hours for Ben and he never came. They were to suposely fix issue, and shop next door supposedly did. Not realy, they drove some 200 miles on it by the time they returned to me. Guess what, chech engine on again once I got back home. Looks like they just clear computer or something to not show issue. Since sale is sold as is, youre stuck with Bens car. Not really Ben, it's Hicham as his first name. I don't know why he does not use his real first name.
Aug 14, 2015
Very nice cars and great costumer service !
May 25, 2015
Not happy. The vehicle I purchased had damages which were not disclosed. Will not return my calls.All I want is the problems fixed, or do the 100% buy back guarantee. Would not recommend this dealership!
May 1, 2015
I called him 2 times and he returned my call car is in shop being worked on
Apr 24, 2015
Could be way better. not warm employees but the manager is pretty welcoming
Mar 19, 2015
Fast answer, correct information.
Mar 12, 2015
I would refer a friend.
Feb 28, 2015
Nice folks
Feb 22, 2015
Very nice
Feb 2, 2015
I asked if they financed or was there lot financing available. all they said was no!
Jan 11, 2015
If your looking for a great car or truck. Need to look threw inventory here. www.icars1.com/ Ben will return your calls and very easy to work with! Jag and Ben get your Car or Truck ready to go super fast!
Jan 7, 2015
Went in there and threw a offer they didn't agree to and they called us jerks, saying why they trying to low ball us?
Jan 5, 2015
Not open for a Pre-Purchase inspection. Asked me to take their word on car's condition. Didn't even try to negotiate my offer.
Jan 3, 2015
There prices were not negotiable.
Nov 19, 2014
I looked at a 2010 335i. Stated it was a clean car fax which was a blatant lie! Had two accidents front end in which the airbags were deployed. Also would not let me take car to my experienced BMW mechanic 5 miles away. Kept insisting I use one he recommended. Ya right, I walked like it was cool. Shady shop don't waste your time!
Aug 11, 2014
good car, good condition, good service and honest dealings.
Aug 9, 2014
My experience with ICars was the best, and I love this Mercedes Benz, what a great dealer I got, go see them, you will be happy you did.
Jul 30, 2014
Dealer is using an address on you add that he is not at. Drove there to find another business, the folk there told me several people came there looking for the same car. Not worth the 80 round trip. Rate (0)
Jul 10, 2014
good and trustworthy
Mar 17, 2014
It is too bad I can't give a good review because he seemed honest and nice but the car sold to me was in dangerous condition but I was told that it was in very good condition and he could not really reduce the price from $6,750 but gave me $500 off the asking price. He even said he gave me a discount because I was religious. However, I took The car to my mechanic the day after buying this vehicle and he said the 2006 Passat had a broken axle and the other axle was close to breaking so I had to replace both. Also, I had to replace the entire headlight assembly which looked like the seller tried to fix but he made it worse. In total, I spent almost $1,700 on repairs just to make it safe to drive. I trusted the owner of Icars so I did not inspect before purchase but now I know I should have.
Nov 27, 2013
Ben and Icars were very helpful, honest, and overall provided me with the best possible car buying experience. If you want a great deal with a honest and reliable company, I recommended you go through icars!!!!! I'm a customer for life!
Aug 9, 2013
My experience with this dealer was excellent. I received information about the car right away. The Jetta was one if my better choices but I found another Jetta under my budget.
Jun 6, 2013
I received a text message the same day that i inquired about a vehicle
May 7, 2013
dealer tried to sell me a 2002 acura tl with FOUR bald tires (threads were showing)... had the nerve to tell me the tires were fine and they could easily sell it for $6000 instead of the $5000 listed price.
Apr 11, 2013
Texted me to let me know car was available. bought the car the next day. Was supposed to get back with me to let me know code for radio but didn't. I had to keep calling back and when I was given the code, it was wrong. Eventually did research on You Tube and found where to find code on glove box.
Mar 18, 2013
i don't recommend any one to deal even with them after i went over there as agreed he tells me the car is sold really so it i told him if its sold why you contacted me he said oh it was still there !!!
Nov 21, 2012
Pro's: great price. Con's: Car has a list of problems as long as my arm. Made it about 150 miles before the engine and brakes began to misbehave. Don't be duped by the low prices. You will get what you pay for.
Nov 21, 2012
BUYER BEWARE. I bought a Suburban from iCars and it was so bad that I have reported them to the DMV. The truck they described over the phone was "...in great condition and runs great." It arrived at my house with 3 different warning lights, a very rough engine and parts literally held on with duct tape. $4000 later I have the truck they promised. If you are lured in by the low prices be sure to get it THOROUGHLY inspected by a mechanic.
Sep 30, 2012
Very friendly and forthcoming about any issues with their vehicles.
Aug 3, 2012
Nice and fast
Jun 12, 2012
Good feedback. I liked the lady at the front desk, Ms. M, she responded promptly to my request, quite a looker too ;) . Disappointed the car i went to look at was not up to par (the price reflected the condition of the car I guess- it was cheap for the make). They do have an assortment of other nice cars though.
Mar 31, 2012
We bought a car, after having it inspected at a VOLVO Garage, we had to bring it to a garage in our hometown to have it fixed. It was leaking oil everywhere and every part on the car needed to be replaced. The owner is very nice, but we think he new about this when he sold us the car, which is sad, because we really wanted to advertise for him.
Feb 13, 2012
very friendly picked me up at airport, 3 star because there is something wrong with my steering that i think he had to know about ( when you first crank up it is hard to turn left).

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