Honda Of Santa Monica

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

1720 Santa Monica Blvd
Santa Monica, CA 90404

Sales: (866) 622-9376

Service: (800) 262-9714

Today 9:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 19, 2018
The dealer responded promptly to my inquiry. The car was exactly what they had listed. It was clean and ready for us to test drive when we got there. We got it for the price listed. The staff was friendly and the deal went through pretty painlessly.
Jun 13, 2018
olegnacra
Reza and Ferdinand were a pleasant surprise. Thanks again gentlemen!
May 5, 2018
Gm2018
Great experience! If you are shopping for a Honda just go straight there. Don't waste time anywhere else. Staff was helpful, price was competitive, and purchasing the car was easy.
Apr 17, 2018
They were Awsome-O
Response from current dealership:
Hi Jesse, thank you so much for your positive comments about Honda of Santa Monica!
Apr 14, 2018
I had an appointment to see a car. When I got there it was dirty and smelled Iike dogs and cats. The salesman wasn’t available and his replacement spoke to us as if we were placing an order at McDonalds. We ended up purchasing the same car for a little more money at a dealerships hop 38 miles away.
2 people found this review helpful.
Response from current dealership:
Hi Vicki, thank you for taking the time to bring this to our attention. We are disappointed to hear that your experience with our service department did not meet the high standards we set for ourselves. We would love to speak to you directly. If you would be willing, please contact our General Manager, Kaz Ayria at 855-280-3905 so we can learn more and best address your situation.
Apr 4, 2018
Great experience. Everybody very helpful and professional. Not too much pressure. Reza and Samantha were great. Thank you
1 people found this review helpful.
Response from current dealership:
Hi, Chris, this has made our day!  Thanks for your review!
Mar 17, 2018
Good customer service
2 people found this review helpful.
Response from current dealership:
Juan, we are very happy we could provide you with a positive experience! Thank you so much for the great feedback! Have a great day!
Mar 13, 2018
so far so good
1 people found this review helpful.
Response from current dealership:
We’re doing our happy dance!  We really appreciate you leaving a review!
Feb 24, 2018
The salesman that helped me was nice and helpful. He showed me the car right after the safety inspection and told me all the safety repairs were done. They changed the front brake pads and replaced the front tires and an oil change. I looked over the car myself and found a few things that were wrong with the car. One of them I thought would definitely be a safety issue was the tie rod boots on both sides were torn and all the grease was gone. They told me it was not a safety issue. My opinion about this deal is that they priced the car for what it's worth after their repairs and were firm on the price. But when I find issues with the car after their price point I feel that it should reflect on the price. I told the salesman that and was told he will not discount the price at all. Based on that I walked away from this deal. The service is great there but I don't feel that the car is worth what they are asking for.
4 people found this review helpful.
Feb 8, 2018
The car is an amazing buy. Although the dealer was very firm in pricing & not willing to haggle I still feel I received a fair deal. He had a great personality & made the experience fun. Their finance guy was cool too & gave me great deal on the warranty. I'd recommend this dealership to serious buyers only. These guys are professional & no hassle
2 people found this review helpful.
Response from current dealership:
Hello Charlie, thank you; we appreciate your feedback! We are so glad that our team made you feel comfortable and your experience a success. We hope you have a wonderful day!
Jan 23, 2018
Had sufficiently long test drive with Samanta who was altogether very helpful.
1 people found this review helpful.
Response from current dealership:
Beverly, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
Dec 7, 2017
Rob Guth
Had a great experience Professional not pushy
1 people found this review helpful.
Response from current dealership:
Rob, we are so pleased you enjoyed your visit to Honda of Santa Monica! We hope you have a wonderful day!
Nov 24, 2017
jpoharmonie19
Excellent, no hassle, no haggle service. We had a great experience buying our car.
1 people found this review helpful.
Response from current dealership:
Hi Jpoharmonie19, thank you for taking the time to leave a review for us at Honda of Santa Monica. We're happy we could meet your expectations! We hope to see you soon!
Oct 13, 2017
Jkrul2425
Fast response
0 people found this review helpful.
Response from current dealership:
Hi Guruzzgp7, thank you for taking the time to leave a review for us at Honda of Santa Monica. We're happy we could meet your expectations!
Sep 8, 2017
Internet manager contacted me right away.
0 people found this review helpful.
Response from current dealership:
Thanks, Joseph, for your great review! We are happy to hear that you had a positive experience with our team. Have a wonderful day and come back to Honda of Santa Monica anytime!
Aug 22, 2017
Purchased 8/20 /17 ....fantastic customer service with Nora handling our transaction very efficiently & quickly! Had us on our way in no time.
2 people found this review helpful.
Response from current dealership:
Hi Me, thank you for your 5-star review! We are thrilled to hear that you enjoyed working alongside our team and will be sure to pass on your kind words to Nora! Have a wonderful day and come back to Honda of Santa Monica anytime!
Aug 4, 2017
Santa Monica Honda was amazing!!! Best experience I've EVER had at any dealership!
1 people found this review helpful.
Response from current dealership:
Thank you, Krista, for your 5-star review! We are happy to hear that you enjoyed working with us and can't wait to see you again sometime soon!
Jul 13, 2017
cjg53
Car was sold. Very pleasant on phone...
1 people found this review helpful.
Response from current dealership:
Hi cjg53! Thank you for your 5-star review. Have a great day and come back to Honda of Santa Monica anytime!
Jul 10, 2017
I reached out to the dealer via CarGurus. The dealer sent an automated response stating that they had received my inquiry and that they would be contacting me soon. 3 days later, after no further communication, I sent the dealer a followup note requesting contact. I am still waiting to hear back....8 days later.
2 people found this review helpful.
Response from current dealership:
Pete- Thank you for providing us with your feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would love the opportunity to speak with you directly. Please contact our General Manager at (855) 280-3905 so that we can work to provide you with a positive experience. Thank you - Your Honda of Santa Monica Team
May 22, 2017
kazos911
I attempted to buy a car from out of State and it was too much for them to handle. They insisted I register it in California. Very rude and unwilling to listen.
3 people found this review helpful.
May 6, 2017
Friendly, professional, and very knowledgeable staff. Had a pleasant experience at Honda of Santa Monica. Our sales person, Ravel, was very nice and courteous, and went out of his way to try get discount for us. The finance rep, John, was very friendly and very knowledgeable. Everyone is very helpful in the buying experience. Really appreciate their time and all the trouble they went through. Thanks!
1 people found this review helpful.
Apr 25, 2017
It was a good experience. Saw the car I Wanted. Test drove and put deposit. Went to finish deal next day. It took 1.5 yrs the first day and 2nd day an hour to purchase. I was very happy with that. All my friends think it's a new car as it's in great condition. Thanks Mike at Santa Monica Honda!
2 people found this review helpful.
Apr 9, 2017
Richard Keeling
I inquired about a car and one of the salesmen (Stephen Kang) responded by email and later by phone. He was very helpful without being aggressive and my experience was positive.
1 people found this review helpful.
Mar 22, 2017
The sales man doubted my eligibility to buy a car. He was not showing me any car. I went there in santa monica from san gabriel. So by going that far you don't expect this kind of poor treatment. And I was telling him that I get decent pay, I will do finance by myself. But He was arguing with me that I am not eligible for that. And instead of being sales person he became Bank Manager. Worst Experience from any dealer till now.
7 people found this review helpful.
Feb 28, 2017
yaldar
immediately responded to my inquiry
1 people found this review helpful.
Feb 8, 2017
They were very helpful and personable. Will be buying my next vehicle from them.
1 people found this review helpful.
Dec 30, 2016
Bought the car.
1 people found this review helpful.
Oct 28, 2016
They kept me in the loop. Unfortunately the car was sold before I could make it to the dealer.
1 people found this review helpful.
Oct 10, 2016
Didn't end up buying that car (wanted a different color) but they were nice to deal with. And responded to all of my inquiries timely.
2 people found this review helpful.
Sep 30, 2016
The Highlander I was looking for pop'd up on CarGurus on a Friday. I car-faxed it the due to the low mileage posted and all checked out valid. I immediately called the Dealership on Sat. and spoke to a salesman. I advised I wanted to Test drive the vehicle on Sunday. Everything was smooth from when I arrived... I was already pre-approved by my bank and I decided to allow Honda to also pre-approve me to see about the rate. to my shock Fred in finance was able to not only beat my credit union rate, he also was able to provide me a great deal on the extended warranty... Fred in Finance and the Honda Team were very polite and considerate to my situation. At the end of the day, I went home with my Highlander and I was very happy with the experience at Honda, but walking into the dealership I already knew what I wanted and was for the most part, prepared.... it takes TWO. Do your research on the model and make and already go in with Pre-Approval would be my recommendation to anyone looking for a vehicle. ( i looked for 2 yrs for my hybrid and Found it! ) :D it so happen to be at the Honda Dealership with helpful people.
1 people found this review helpful.
Jul 27, 2016
The sales person i have dealt to get this car did not give me a chance to be buy it and sold it to someone else which is not really fair.
1 people found this review helpful.
Jul 25, 2016
Great dealer. Responsive and excellent customer service.
1 people found this review helpful.
Read 62 old reviews
Jun 20, 2016
Good contact and response
1 people found this review helpful.
Jun 18, 2016
jmaginla
Quick response. Proffesional.
1 people found this review helpful.
May 27, 2016
Liked the car, but they couldn't match the Enclave I eventually bought.
1 people found this review helpful.
May 1, 2016
I was not please the way the where not willing to work with me. I found another dealer that roll out the red carpet for me. An I referred a friend who bought a car last night from the same dealer. Glad that I didn't buy from Santa Monica dealer. They where not friendly at all.
3 people found this review helpful.
Mar 16, 2016
After first car I called for sold they never responded to the rest of my calls
3 people found this review helpful.
Feb 28, 2016
They offered the car as manual , i called them before going to the location and they confirmed, i made 1:30 minutes drive and when i got there the car was automatic.... I got late to work that day and i wasted all my time
Feb 25, 2016
Good response
Feb 12, 2016
Quick response
Jan 27, 2016
Very accommodating . Courtney was great. Very helpful no pressure sale
Jan 13, 2016
Fast response
Jan 11, 2016
Took a very long time to get back to me, and when I decided to call it was never given a call back when I was seriously inquiring about a specific vehicle.
2 people found this review helpful.
Nov 10, 2015
Attentive with all my questions, fast and friendly tesponse!
Oct 12, 2015
Overall it was a great experience. I felt that we were treated with a lot of respect. Courtney was awesome!
Oct 6, 2015
Kalai
Professional and reasonable price
Sep 4, 2015
good service, I don't buy the car with this guys but they answer quick, I recommended this dealer. I give a 10
Aug 13, 2015
It was wonderful experience at this dealership. Smooth and transparent, they have the lowest and best rates for Honda and you can't negotiate on top of it.
Aug 11, 2015
Dealer was suppose to call me back on final price and never did. Purchased my car at another dealership.
2 people found this review helpful.
Aug 6, 2015
Responded. Provided input on interested vehicles. Did not purchase as available vehicle(s) were not what we wanted. Finally make a purchase elsewhere.
Jul 10, 2015
Car was not at lot. Not available til next week?
Jul 3, 2015
One contact with details. Just right.
Jun 10, 2015
I was treated very well my my sales person, she was great.
Jun 5, 2015
Nina was great
May 11, 2015
Lying shady dealer. Lots of people there that just try to take advantage of you. Beware of you are a first time buyer. They seem nice but watch out.
1 people found this review helpful.
Apr 26, 2015
We love our car and feel like we got a good deal, but the process took WAY too long. We found the car online, sent an email that we wanted to buy it, paid cash for the car, and we were still stuck there with our 2 small children for 5 hours waiting for the paperwork to be finished. Then once all the paperwork was finally done they took the car to be detailed. Seems like the process could have taken 1/2 the time with better organization.
Apr 18, 2015
Good sales people.
Feb 14, 2015
Gre as t responsiveness and customer service.
Jan 29, 2015
Doesn't negotiate. Price high compare to other dealerships.
Dec 30, 2014
The car advertised had been sold. We made an appointment to view and test drive the Vehicle and drove for 1 hour in traffic. We called before leaving home to verify the appointment. When we got there we were told the car had sold...."But Hey, Look Over Here ! "Typical Bait And Switch !" Upset
Dec 5, 2014
Good Customer Service approach.
Nov 9, 2014
I got my Hyundai here.
Nov 7, 2014
Very informative
Nov 1, 2014
very help for our first car buying experience. helped us through the steps
Oct 9, 2014
I contacted the dealership via internet. I was contacted promptly by Oscar via my email address. When I was ready to visit the dealership I made an appointment with Oscar and met him on a Friday evening. He had the car available to test drive and within an hour I made a decision to trade my car in for the 2008 Lexus and with the Lexus being a very low mileage and clean car drove my new used car home that night. I will certainly call Oscar in the future for my car needs. Thank you Santa Monica Honda for a great car trading experience.
Sep 22, 2014
The price of the vehicle I purchased was GREAT that's what got me there and my business! Nora my sales lady was wonderful as well. Fawzi, not so much! He wasn't helpful with helping us get the payment and deal we wanted. He did not make me feel like he cared at all if we were happy. Overall... I don't think I would recommend this place to anyone in the future based off of service... One person does ruin it for the entire company.
Sep 7, 2014
Nice sales people, sale was fairly painless and quick, beware of the security system they want to add on to price of car.
Aug 24, 2014
chrishonda
Bad customer service. Unfriendly
Aug 12, 2014
Jul 23, 2014
Excellent customer service and follow up.
Jun 9, 2014
The internet sells manager Carl was a pleasant sells person and easy to communicate with and is willing to go the extra mile to make contact with you. Willing up work with this dealership again.
Apr 30, 2014
The car I was interested in was not available. I feel like it was a bait and switch. The sales person kept calling almost to the point of annoyance.
Nov 18, 2013
They were all really attentive from the moment I pulled into the lot to the end of the deal. I would definitely go back to them for my next purchase.
Nov 6, 2013
Mrhodes
25
Homest and timely
Nov 4, 2013
To far to travel
Aug 14, 2013
Was contacted by Arnold who wanted a phone number and email address right away. The typical used car salesman pressure tactic. Gave him a chance to give me information first and to let me set the pace of the sale but he would not have any of it! He never responded after that! Arnold did not get my business and neither did Honda of Santa Monica even though they had a very decent inventory and prices. With a little more effort and feel for customer care Arnold could have sold me a car. The business went to one of his competitors instead!
Aug 2, 2013
called many times
Jul 25, 2013
Recently I bought a used car from this dealership. First of all, I ask the sales person if I can take the car to a third party to check it out (which is the law a low you to do that), he said to me no because their mechanics checked the car already so no need for me to do that. Long story short, after I bought the car I went to my mechanic anyway and he found out that the car has oil leak and the part cost $35, but labor cost was $345 altogether close to $400. I went back and asked if they can do it for me because they have their own mechanics and the cost will be $35 only. Not only they said no, but I spent more than 30 min to hear from the used car manager (mechanic). He actually didn’t even give me a respect as a customer to come out and speak with me himself, he sent the sales man to tell me they can’t not do anything. What I am saying is if you like to buy a car from this Dealership please be aware because once you are sign, you not longer needed and please make sure check the car you buying. I hope you will learn something from me.
Jul 6, 2013
a very nice experience with my great grandarter alexix
Jun 21, 2013
Everyone was very nice & informative even though it was late in the day & I told them I wasn't buying that day
Jun 20, 2013
fantastic
Jun 7, 2013
They call me and I know they want to offer the best but I got one already.
Apr 26, 2013
nang
5
My husband and I didn't expect to be treated to so well. The guys couldn't have treated us better. We purchased a used (not certified) Accord at the True Price. No negotiations. It was so easy. Our sales man's name was Chris Bland. The finance guy's name was Flo Laska. Really can't stress how we were expecting one thing and got a totally different experience. It's been a week and we're still stunned. We love our new (used) car!
Feb 25, 2013
price was true from online number and process was painless. no jerking around with hidden fees, etc.
Feb 21, 2013
Dealer responded however we could not make a match.
Jan 28, 2013
Response time was fine and consistent - did not visit dealship
Jan 23, 2013
They listed cars on the website when they were not yet in stock. Then the dealer called me to let me know the car was on the lot, when it did not arrive yet.
Nov 18, 2012
Price was as posted and deal went through without much ado. Experience was good
Nov 9, 2012
The dealer responded in time and provided the true price. I didn't buy this car
Oct 3, 2012
Sep 30, 2012
the price on the website and the price outside was different ... bait and switch ... big disappointment
Sep 20, 2012
Bought a great car at a great price.
Jul 28, 2012
They list their vehicles for sale a week before they are ready to show. Plus the place was dirty. They only gave us a 1/4tank of gas and really disgusting floor mats after the sale was complete. So make sure you ask to see the floor mats before hand.
Jun 2, 2012
Happy to say that they have great service, a super friendly staff, an attentive staff but not birds fighting over one potato chip type of attentive, &there was no immense pressure to purchase something. I would definitely recomend this dealer to others :]

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