Holt Chrysler Jeep Dodge Ram

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1111 Interstate E I20 at Collins st, Arlington, TX 76018 - Map & Directions

Sales: (817) 557-6000

Service: (817) 349-7381

Closed Today (Sun)
show business hours
Aug 19, 2016
Our salesperson, Jasmin, was not very knowledgeable! Will not use that dealership again!
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Jul 26, 2016
No price on the internet. High price, a new FWD vehicle could be bought for much less.
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Jun 13, 2016
becky_freeman
They were quick with getting back to me.
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Mar 1, 2016
Very polite and punctual.
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Feb 17, 2016
Found a vehicle that I definitely was interested in so used the setup on CarGurus to forward a couple of questions relative to features etc.; I requesting feedback via Email as soon as possible as I was traveling so hoped to get answers via Email. I got a response a couple days later that said nothing more than what time can we call....I sent another Email simply asking for input on the questions first via Email before we scheduled a call...two more requests came in from Holt asking about scheduling a call so I gave up. I struggle to rank Holt with 2 stars, given the lack of timely responses and the fact all they had interest in was setting up a phone call and I never got answers to any questions. They get 2 only because they did respond to my Email. I did get a direct call from them weeks after the initial correspondence asking if I still had interest in a vehicle.
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Jan 1, 2016
Drove over to see a Jeep advertised on cargurus.com. The salesmen ran around trying to find it but could not even locate it. Come to find out, they were never in possession of the vehicle but it was still listed in their stock, or that is what I was told.
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Dec 25, 2015
We emailed them from Carguru and they called us back within and hour. We asked if the Jeep was still there and the Salesperson told us it was and we made an appointment to test drive it. When we arrived for our test drive the lady tells us that she has to leave an she set us up with someone else. We showed her the Jeep that we were interested in from the Carguru website. She leaves to check on it and comes back to tell us that it was sold that morning. We called and talked with the other salesperson at 2pm. She tells us that she was wrong and the Jeep was still there, but the Jeep had been upgraded with over $20,000 dollars. They had upgraded that Jeep in four hours for a car show? It just got worse from there, s we left and are still searching for a new Jeep.
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Oct 12, 2015
Absolutely worst people I have ever dealt with. Ruined my credit with their inquiries while not even offering me a deal on a car. Disgusted with their treatment and will never, ever try to speak to anyone from there. Even their GM was less than helpful.
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Oct 5, 2015
Horrible customer service. I got there and walked around for about 15 minutes and not a single rep, bothered to help me I had to ask for help. I Was told the car was there and ready to be picked up, but when i got there, IT WAS SOLD. IT WAS SOLD 2 DAYS BEFORE I EVEN CALLED ABOUT IT. Then the manager made me wait 3 hours trying to find me a deal, but it resulted in him questioning me asking "Did you even graduate highschool?" PATHETIC excuse for a dealership.
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Sep 25, 2015
Listing wasnt available sales rep really didnt want to do his job told them what i was looking for and miles and he didnt want to take the time to go through their inventory to see what was there im a salesman myself and if you want a sale you go that extra mile to get it done
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Sep 1, 2015
They LIED! Lied about the vehicle Lied about having the vehicle. Then tried the Bait & Switch routine STAY AWAY !
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Response from Holt Chrysler Jeep Dodge Ram:

Joel, I apologize for the experience you had with out dealership. Please call us if there is anything we can do for you. Again, I apologize for your experience. 817-557-6079 | Customer Service.
Aug 8, 2015
I talked to my salesman the night before and drove 3 hours thru bad construction to get to the dealership. Met Josh and his wife, nice, but Josh had 2 other customers who had showed up late and he was dealing with them. So we get passed off to a chick. I fill out ANOTHER financial loan request, I tell her what I want, that I have talked with Josh, she keeps trying to sell me something else, she is lost. She leaves with my paperwork and we sit in an office for 20 min, while looking around at customers who do not have chairs. We are angry, no one has brought the cars around for us to look at. Then some different guy strolls in and tells us that they have been sent to auction! Before he says anything else, I tell him to give me my paperwork back and Im out. I talked to them LAST NIGHT and no one mentioned this!!! Never will I deal with them again. The place needed cleaned, trash everywhere, holes in the bathroom walls. I am beyond mad. A whole day wasted.
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Response from Holt Chrysler Jeep Dodge Ram:

Dana, I apologize for the experience you had with out dealership. Please call us if there is anything we can do for you.

Sincerely,
Holt Chrysler Jeep Dodge Ram Customer Service
817-557-6079
Apr 30, 2015
Spent 45 minutes at dealer to see vehicle. Vehicle was not ready to be seen, 25 minutes after arrival informed that vehicle was to be auctioned off. Inquired about 2nd vehicle interest. Vehicle could not be found. Left after 15 minutes of waiting.
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Response from Holt Chrysler Jeep Dodge Ram:

Chris, we apologize for the experience you had with out dealership. Please call us if there is anything we can do for you!

Sincerely,
Holt Chrysler Jeep Dodge Ram Customer Service
817-557-6079
Jan 23, 2015
Told me he had keys in hand and was looking at car to come out it was a hour drive from where I live and when I got there couldn't find car and keys snd was trying to sell me another car that u didn't want that's the oldest truck in the book very un professional in my book wouldn't recommend them at all
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Response from Holt Chrysler Jeep Dodge Ram:

James, we are beyond sorry for the experience you had with out dealership. Please call us if there is anything we can do for you.

Sincerely,
Holt Chrysler Jeep Dodge Ram Customer Service
817-557-6079
Jan 19, 2015
Did not have the car that was advertised on line. But none of the 4 othere dealers had the advertised cars. I did buy a car from Holt, a 2006 Ford Escape that they kept saying was a 2007. They were courteous and timely in response to my on line inquiry. Was lied to by woman who answered phone, she told me the car was in Service having their inspection that they give all their cars. When I got there the car was parked in the same spot that I left it twi days earlier. Their Showroom was very dirty.
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Dec 4, 2014
Services dissatisfied, I was told I will be able to get a vehicle in my own and get the vehicle I wanted, but when I went to the dealership, I was given the run around and they tried to change my mind on vehicle and monthly payments, very disappointed
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Old Dealer Reviews

Nov 12, 2014
This dealer list vehicles that they do not have for a great price to get you in the door and waste your time. I called about a vehicle and ask if it was still available. I was told yes. It took me 35 minutes to get there, after about 25 minutes of waiting and walking the car lot with a sales person I was told they don't have it anymore. By the way, it is four days later right now and that same vehicle they could not find and told me that they no longer have, is still being advertised.
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Nov 11, 2014
I went into the dealer to look at the truck they advertised and was told, they did not have it in stock; what a waste of time!
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Sep 20, 2014
Very helpful!
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Aug 26, 2014
Best price and best Salesman Rick Thomas, So. .Point chys dodge, tulsa. No complaints except held at dealership 4 hours, although only there to pick up and pay, financial guy hard sale on 72 maintenance contract. I suspect the delay was for that. Not happy, did not get back to Dallas till 4 am, was there at 6.15 to after 10.
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Jul 16, 2014
the internet prices did not match what they offered at the dealership. Theypressured you beyond measure to use their financing. They continuously make promises they don't keep and give you the turnaround.
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Jul 5, 2014
Responded quickly and tried to help find a vehicle
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Jul 3, 2014
I appreciate the sales manager at the end, but until that point it was long and pain and they lie at the end.
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Jun 21, 2014
Drove 45 minutes to an hour only to find out the car was sold even though we spoke numerous times before I got there. After finding out it was sold I tried to shake the hand of the salesman and leave and he didn't want to shake my hand but his boss Javier did. I will never deal with that dealership again.
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May 27, 2014
The vehicle I wanted had sold, but they had another SUV which I bought instead. It hadn't been listed yet. Felt I got a good deal
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Mar 4, 2014
I had an appointment but they sold vehicle without telling me. Therefore I wasted 2 hrs each way driving to the dealership
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Feb 26, 2014
Drove to the location, it took 2 hours before I could see the vehicle. It did not match any pictures or description on their website.
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Feb 27, 2013
Were not willing to help me find a truck in my price range. They just wanted to sell what they had on their lot
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Nov 5, 2012
Friendly and listened what I want.
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Aug 31, 2012
really nice ppl - just didn't have the used car i was looking for. i'd def send ppl their way though. they certainly want to put ya in a car.
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Aug 30, 2012
Very professional over the phone didn't get a chance to visit
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