Hollywood Imports, Inc.

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1472 Montgomery Hwy, Vestavia, AL 35216 - Map & Directions

Sales: (205) 979-5120

Dec 1, 2016
Fast response and contact
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Sep 23, 2016
Jason was very nice and knowledgeable about the car i went to see.
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Sep 17, 2016
Awful very rude an never contacted me back(Jason) sales person
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Jul 1, 2016
Very good conversation. Good
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May 15, 2016
Haven't been able to get to the lot due to work but they were very responsive.
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Response from Hollywood Imports, Inc.:

Thank you so much for taking the time to let us know that we were responsive.
We hope to see you soon.
Please let is know if you need anything at all.
Hollywood Imports
Apr 22, 2016
I felt like the person that I made contact with did not really care. Patrick seemed to be very annoyed with the fact that I was even there. Prior to our visit I explained that I was in Bancruptcy, have a down payment and could not receive phone calls while at work. This info was text to him. And it was acknowledged by him. He acted if he did not even know about my situation when I came in. He was not nice at all. The owner was there also he spoke and greeted me but the Arabic Salesman closed the door after himself as I was entering the building. All I need was a chance. Another car dealership extended that to me and I am happy!
1 of 1 people found this review helpful.
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Response from Hollywood Imports, Inc.:

Hello, I am sorry to hear you felt that way. All of our salesman talk/speak via phone and on the lot many different customers daily and it may have slipped his mind with the conversation you had with one another. As for the other salesman he did not know you were walking in after him. We sincerely apologize for those mistakes that you feel we made and hope that you will give us another chance to help you after your Bancruptcy is worked out. We will be more than happy and responsive to your needs when or if you come back to us. We are not always perfect and are human and mistakes happen. Hope y
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Apr 6, 2016
I actually went to see the vechicle listed. The sales rrep acted as if he really didnt care if I was there to buy a car or not so I left.
1 of 1 people found this review helpful.
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Response from Hollywood Imports, Inc.:

Hello Phillip,
Sorry you felt this way. Hope you will give us another chance.
Please ask to speak with a manager if that chance is giving so we can make it up to you.
Thank you,
Hollywood Imports
Mar 2, 2016
This dealer was very eager and I almost bought this car. However, I was really looking for a Subaru Forester as my first choice. He gave me a good price and the car was very nice. I didn't buy it and I later contacted them again, and Patrick asked me what I wanted. I said I wanted a Subaru and he abruptly before I could finish, said like i was wasting his time.
1 of 1 people found this review helpful.
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Response from Hollywood Imports, Inc.:

When salesman first contacted the customer she was interested in the Forester. Salesman asked her if she were specifically looking for the Forrester or a car within that price range, to which she replied that she were looking for a car within that price range. Salesman told her the vehicle had already been sold, and tried showing her into a different vehicle within that price range, the Honda CRV. When she came in to test drive another salesman helped her because other salesman wasn't there. She didn't buy the vehicle that day but left other salesman with "good hopes" to purchase. Wh
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Feb 27, 2016
They called quickly and got to work on my application.
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Response from Hollywood Imports, Inc.:

Thank you letting us know that we you had a quick response back.
We strive to be the best.
Hollywood Imports
Feb 22, 2016
DanaaMclean
I had been looking for a Honda pilot and Hollywood imports really helped me out. I got a great deal from Noni. I called later in the day and he stayed late just to see us and let us test the car. He gave my 3 kids ice cream and flavored water while we waited to get all the paper work together. This was one of the best car buying experiences I have ever had.
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Response from Hollywood Imports, Inc.:

Thank you so much for taking the time to let us know what  WONDERFUL experience you had a Hollywood Imports. Wen strive to go above and beyond to all our customers.
We hope to see you again soon and had ice cream again with us!!!
Thank you,
Hollywood Imports
Feb 1, 2016
Responded to my email and questions in a quick and professional way.
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Response from Hollywood Imports, Inc.:

Thank you. We strive to be the best.
Hollywood Imports
Jan 2, 2016
Hollywood imports called me back, we decided to look for a2012.
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Response from Hollywood Imports, Inc.:

Thank you and hope you will be back to us again when you are ready to purchase your next vehicle.
Thank you,
Hollywood Imports
Dec 23, 2015
I was definitely interested in the well equipped 2009 Lexus LS Base but it sold before i could get down there.
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Response from Hollywood Imports, Inc.:

Sorry that happened. Our vehicles have a quick turnover rate. We hope you will come back and see us again.
Lexus is our #1 seller!!!!
Thank you,
Hollywood Imports
Dec 10, 2015
Prompt response.. helpful
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Response from Hollywood Imports, Inc.:

Thank you so much for letting us know that we were prompt.
We strive to offer the best.
Thank you,
Hollywood Imports
Nov 22, 2015
Not impressed the sales person knew nothing about range rovers!
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Response from Hollywood Imports, Inc.:

Hello,
Sorry to hear you felt that way. If you come back to us please ask for a salesperson that knows more about Land Rovers as we have a few that do.
Sorry and hopefully you will give us another chance.
Hollywood Imports
Nov 16, 2015
dealer responded quickly with good information and very willing to work with me. However I was not able to get by the dealer due to a change in my plans.
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Response from Hollywood Imports, Inc.:

Thank you and hope you will see us soon.
We look forward to helping you.
Thank you,
Hollywood Imports
Nov 12, 2015
Excellent Response time
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Response from Hollywood Imports, Inc.:

Thank you.
We strive to go above and beyond to help customers.
Hollywood Imports
Oct 30, 2015
Very professional and quick to contact me.
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May 29, 2015
Great experience
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Apr 1, 2015
Kelp in contact wasn't pushed very helpful.
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Feb 24, 2015
Good guys who really work hard to sell you a car. Great to talk to.
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Dec 31, 2014
Very pleased
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Old Dealer Reviews

Dec 1, 2014
They were pleasent to do business with.
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Nov 26, 2014
szuler267m
I scheduled the appointment but the salesman never show up. Instead I was dealing with the other employee, who told me the car I wanted to look at, was never on the lot (?!). He showed me few auction cars on his computer and wanted me to declare myself to buy one. I don't know how they are making any money with a service like that...
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Response from Hollywood Imports, Inc.:

If appointmnet was scheduled Hollywood Imports salesperson would have been there unless before opened or after hours. Furthermore our cars sale daily and when this happens we go the extra mile to try to locate customer a similar vehicle. Sorry could not assist you better.
Nov 2, 2014
Seemed nice. Wanted to sell me a car.
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Oct 14, 2014
viclacour
Respond quickly .
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Sep 11, 2014
tried to make a deal on a car the salesman said the owner would call me back about any questions i may of had about the car and never recieved a call
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Response from Hollywood Imports, Inc.:

Sorry you never received a call back.
Sep 8, 2014
Sent one email, but took a long time to respond.
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Sep 3, 2014
I did not buy the vehicle, but customer service was excellent
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Aug 29, 2014
Sold the car before I could get to it!
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Aug 29, 2014
All but one represaentive was extremely helpful, but he acted as if he did not have any time for customers.
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Response from Hollywood Imports, Inc.:

Sorry you felt this way.
Hopefully you will give us another chance.
Thank you.
Aug 4, 2014
After first day, dealer did not follow up. I bought a car in Houston.
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Response from Hollywood Imports, Inc.:

Sorry salesman did not follow up.
Hopefully you will give us another chance when you are looking for another vehicle.
May 27, 2014
hours of operation a problem on dealing with this dealer
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Response from Hollywood Imports, Inc.:

Hours of operation are from 9 am 7 pm and I know numerous times salesman come before opening or stay late to accommodate customer needs as long as appointment is made to let salesman know.
May 16, 2014
when i got there the right front part of the bumper was damaged did not buy car.
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Response from Hollywood Imports, Inc.:

Sorry that happened. It might have just come off truck and happened during transportation. I am sure it would have been repaired otherwise.
May 16, 2014
Car I liked was beat up but they had lots of great cars. Noni was awesome. Would work with these guys again.
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Response from Hollywood Imports, Inc.:

Sorry that happened. It might have just come off truck and happened during transportation and had not been cleaned up and ready for sale. Cars arrive daily and we strive to do our best to get sale ready.
Apr 28, 2014
Went out of their way to their way to make the vehicle available. Was looking for a long bed and this truck was six feet long.
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Mar 24, 2014
Jsa5tex
Overall, I was treated well. Problems were addressed. It would have been helpful after asking about the issues before I went to get the car that the issues were brought up ahead of time.
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Response from Hollywood Imports, Inc.:

Sorry that happened. It might have just come off truck and happened during transportation and had not been cleaned up and ready for sale. Cars arrive daily and we strive to do our best to get sale ready.
Mar 1, 2014
Excellent. Prompt response .
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Feb 16, 2014
went out of their way to accomodate
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Feb 4, 2014
Responed to my inquiry in less than 10 minutes.
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Dec 27, 2013
Once Noni, found out i wouldn't be able to get the car i was looking at, he stopped communicating w/o a "Thank you for your inquiry" or nothing. Before that he was on it, emailing and calling me.
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Response from Hollywood Imports, Inc.:

Sorry that happened. We strive to do our best and hope you will give us another chance.
Nov 10, 2013
2 thumbs up!! i like there service.. they where very nice and cooperative 1st class service
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Nov 1, 2013
explained the facts.
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Dec 12, 2012
Patrick was extremely helpful and responsive. We ultimately chose not to purchase out of state, but would definitely look to Patrick and Hollywood for our next purchase. Great Job making our first real "internet" car shopping such a pleasure.
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Oct 4, 2012
Great Dealer. Very flexible. Worked with me and actually drove my vehicle to me out of town. The staff was great.
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Aug 17, 2012
Have a lot of good options as Good prices
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