Highline Motors

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13427 SE 27th Pl
Bellevue, WA 98005

Sales: (425) 219-6348

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Apr 4, 2017
The car I bought from Arsenio is an absolute piece of crap. I put wiper fluid in the wiper dispenser and it came flooding out the bottom. I have found rust on the inside of the car on the seat belts and under the seats. The transmission has not worked correctly since I bought it it is a 2013 so should have been in fairly good shape. It only had 36000 miles on it. I've taken it into the dealership and a local mechanic for the transmission, tires, alignment, and the list goes on. After sending a letter, text, and email to the owner asking how they're going to rectify this I received a response saying they would be in touch. That was almost three weeks ago. I don't feel the car is trustworthy and I spent well over $20,000 on it. Based on the information the car must have been in some sort of catastrophic incident to have so much damage and be only 3 years old. There was no such mention on the Carfax of any of these issues. Currently, I am trying to rectify the situation as best possible. I have not received any feedback from the owner.
3 of 3 people found this review helpful.
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Mar 30, 2017
The car is such a huge disaster, I sent the following letter to the salesperson/owner: At the time of purchase, you verbally assured me that it was still under warranty, and that, if there were issues, it would be covered. Immediately after purchase these issues surfaced: • the tires needed replacing • the oil needed changing • the brakes were replaced (by your mechanic, but I paid for it) • the transmission has been worked on twice – once by your mechanic and then corrected by the local dealership • the undercarriage had significant rust which you said your company would eliminate by sanding and added a protective film, which I have since been told is not feasible as rust cannot be eliminated once it has started • significant rust was found on the underside of the passenger seat • the transmission idles strangely Currently, these new issues are presenting themselves: • the hatch brake light is going out • the brakes are sticking • the starter is having problems • there is a new leak originating under the motor • the windshield wipers do not sit on the windows correctly nor wipe the rain correctly. This is still going on after your mechanic had fixed it and new wind-shield wipers were installed. The local Honda dealership has explained that the vehicle is was NOT under warranty because the car was put into service in 2012 – which as a seller you would have known. So most of these expenses have been paid for by me. According to the Carfax, the brakes were replaced at 27K miles, an inspection was done and an oil change. When I calling Pepboys to confirm this information, they have no record of that being completed. They only have the VIN number with no information about services. I have called Pepboys corporate office and lodged a complaint that the information may have been provided incorrectly.
3 of 3 people found this review helpful.
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Mar 21, 2017
I'm responding on behalf of my friend, Lori. She bought a CRV from Highline Motors and has had significant problems. In order to resolve the issue, she sent tests/emails/cert. letters. Here is a synopsis: Arsenio, As you are aware, the CRV that I purchased from you 9/2016 for $xxxx plus tax has had significant problems. At the time of purchase, you verbally assured me that it was still under warranty, and that, if there were issues, it would be covered. Immediately after purchase these issues surfaced: • the tires needed replacing • the oil needed changing • the brakes were replaced (by your mechanic, but I paid for it) • the transmission has been worked on twice – once by your mechanic and then corrected by a local dealership. • the undercarriage had significant rust which you said your company would eliminate by sanding and added a protective film, which I have since been told is not feasible as rust cannot be eliminated once it has started • significant rust was found on the underside of the passenger seat • the transmission idles strangely Currently, these new issues are presenting themselves: • the hatch brake light is going out • the brakes are sticking • the starter is having problems • there is a new leak originating under the motor • the windshield wipers do not sit on the windows correctly nor wipe the rain correctly. This is still going on after your mechanic had fixed it and new wind-shield wipers were installed. She has yet to receive a satisfactory response. Her theory, not fact, is that based on where the car was registered at the time, it may have been in a hurricane and had significant water damage that created some of these issues. Should the owner come up with a satisfactory solution, I will post the outcome.
3 of 4 people found this review helpful.
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Oct 23, 2016
Great truck, very happy with the deal.
0 of 3 people found this review helpful.
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