Hickory Mazda Mitsubishi

1775 Catawba Valley Blvd SE
Hickory, NC 28602

Sales: (828) 303-2376

Service: (888) 902-4066

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All reviewers have been verified to have contacted this dealer – Learn More
Sep 13, 2017
Even though I ultimately did not purchase the vehicle, Hayley impressed me highly with prompt, professional phone service. Thanks
Is this review helpful? Yes | No
Aug 31, 2017
Phill1986
I went in the am test drove truck I was interested in crunched numbers got papers ready took my trade in and in no time I was leaving in truck I want. And everyone there's goes above and beyond very impressed
Is this review helpful? Yes | No
Aug 5, 2017
Too aggressive and unhelpful on questions and getting back with me.
Is this review helpful? Yes | No
Aug 4, 2017
requested info on 2009 Escalade. Nice reply and follow up.
Is this review helpful? Yes | No
Aug 3, 2017
The internet salesperson was very helpful in answering my questions, however they sold the vehicle before I could get there to look at it.
Is this review helpful? Yes | No
Aug 3, 2017
Guru9736M
Had the car listed...but it was always unavailable to look at...I spend a week emailing back and forth trying to go see it...never saw it ...ending up buying somewhere else....
0 of 1 people found this review helpful.
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Jul 26, 2017
Everyone that I dealt with at the dealership was very nice and pleasant to deal with from the word go. Answered all my questions and listened to me. Treated me like a customer and not a number.
2 of 2 people found this review helpful.
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Jul 25, 2017
They contacted me by email but I had bought another truck.
1 of 2 people found this review helpful.
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Jul 11, 2017
Vehicle was as advertised, but, with more work needed than I cared too do for that price.
1 of 1 people found this review helpful.
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Jul 8, 2017
Bought a 2012 F250 on 6/22 didn't even make it to the exit and the service engine light came on, and they were closed so we had to drive it home 2 hours away . My husband put it on the shop computer where he works and got the codes . We were told to bring it back and scratch the deal, they could fix it, or we would receive a 500 dollar check to fix it ourselves, we took it back that Saturday another 2 hour drive, was called on monday that it was fixed and one of the salesman would drive it home (20 miles one way ) to be sure it was fixed . So Tuesday the 27th we're told it's took care of come pick it up , another 2 hour drive to pick it up and it was not cleaned up, they did not replenish the gas that they ran out by the salesman driving it home and back ... fast forward to 7/7 and the service engine light is on again. Have not contacted them because really I'm sure we will get fed a line of crap about how it was an as is sale ... in my opinion and several other opinions I'm sure, even if it's not a brand new automobile that is being sold they should make sure everything on the vehicle works and there are no issues. Which they did not do . So in a nutshell we have a 2012 truck that we haven't even had a month and the service engine light is on for the second time .. my husband is ready to just park it at the credit union and let them have it . Not a very good experience
3 of 3 people found this review helpful.
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Jul 8, 2017
Contacted right away
1 of 1 people found this review helpful.
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Jun 9, 2017
Entire team was pleasant and helpful. Very outgoing and customer oriented.
1 of 1 people found this review helpful.
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Jun 7, 2017
This truck didn't work out, but Whitney was very helpful in trying to find me another one.
Is this review helpful? Yes | No
May 10, 2017
Jet32d
Excellent customer service - worked with me to get me out of the lot in a brand new mazda. Thanks Max
Is this review helpful? Yes | No

Response from Hickory Mazda Mitsubishi:

Thank you for the kind words! We appreciate your business. We'll see you soon for service!
Mar 28, 2017
A great dealership
0 of 1 people found this review helpful.
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Response from Hickory Mazda Mitsubishi:

Thank you, Nicole!
Jan 13, 2017
Great so far
0 of 1 people found this review helpful.
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Nov 28, 2016
Car has been in an accident, has obvious repair work. Nice vehicle but dealer is unable to accommodate me with my mechanic's schedule. Dealership reminds me of a lower than top-notch run company. Agents seemed nice.
1 of 1 people found this review helpful.
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Nov 18, 2016
James Edwards is the person to see. I read the other reviews and can say that I had an overall good experience. James Edwards was a man of his word who treated the experience not about money but about making a person a repeat customer. I highly recommend that anyone talk to James Edwards if you go to the dealership. He will treat you with respect. Also the Finance Manager was spot on. . . Got me a better deal than what I was pre-approved for. Overall, high marks for the good customer service.
1 of 1 people found this review helpful.
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Response from Hickory Mazda Mitsubishi:

Hey Thomas! Thank you for the kind words! James and all of us here appreciate your trust and business.  We look forward to serving you again!
Oct 9, 2016
Good enough to try again.
Is this review helpful? Yes | No

Response from Hickory Mazda Mitsubishi:

Thanks, Eddie!!
Sep 19, 2016
They lied about everything they said or did and then they said that truck was so bad they wasn't even going to put it on the lot and about three days later they had it put back out so the whole place is terrible. Then you call and try to talk to the manager and they want talk with you or respond with e mail,worse experience ive ever had with a dealership can guarantee that if I can i would shut them down
3 of 3 people found this review helpful.
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Aug 18, 2016
They were great to work with but it took entirely too long to buy the car. IMO you should be able to walk into the dealership and have the paperwork completed in an hour. We were there 3 (30 minutes test driving/thinking).
2 of 2 people found this review helpful.
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Response from Hickory Mazda Mitsubishi:

Elizabeth,

Thank you for the honest feedback. Our goal is to make the process as quick and easy as possible for the customer. While not familiar with the specifics of your experience, I do apologize for any delay in completing the transaction.  Thank you for your business!
Jun 12, 2016
Very nice but car was already sold.
2 of 2 people found this review helpful.
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May 24, 2016
They sold the car out from under me when I was waiting to hear back from the finance department
3 of 3 people found this review helpful.
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Response from Hickory Mazda Mitsubishi:

Sorry for any inconvenience this may have caused. It is company policy to not hold vehicles without secured financing or payment. We are sorry the vehicle sold before this could be arranged.
Apr 24, 2016
Dealer was quick to contact back - I just chose a closer option instead of driving so far away.
Is this review helpful? Yes | No

Response from Hickory Mazda Mitsubishi:

Thank you, Caitlynn! If we can be of service to you in the future, please look us up!
Apr 12, 2016
Awesome! Very helpful and willing to answer all of my questions.
Is this review helpful? Yes | No

Response from Hickory Mazda Mitsubishi:

Thank you, Jennifer!
Feb 14, 2016
hhudsonn
5
This was a great experience. We found the car on here for my daughter. Contacted them and spoke with Chris Maltry, our salesperson. They helped my daughter buy her very first new car. Everything that was stated in the listing on this site was correct. No issues at all with the dealership or the car. Would highly recommend this dealership to anyone.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Hickory Mazda Mitsubishi:

Thank you for the great review! The Mirage is a great first new car! We appreciate you guys! Thanks again!
Dec 19, 2015
Great
Is this review helpful? Yes | No
Dec 1, 2015
I found the truck I was looking for on the internet and went down to Hickory Mazda to see it. A 2007 Ram 1500 $16,000+ truck. Long story short, within 24 hours the water pump went bad and while replacing the water pump the shop that I took it to found a leaking radiator that had been plugged with a bubble gum looking compound. The bill for these repairs came to $928 with replacing the radiator too. After speaking/arguing with the sales manager Chad, they agreed reluctantly to pay $780 of the cost. That was only after I threatened to call the owner of the dealership. 48 hours now after I picked up the truck the truck exhaust got really loud. I went back to my mechanic and found out that the exhaust pipes had separated in the middle of the system where someone had put a new clamp in the wrong place. Now I was ready to let this all go until today, 2 weeks after I purchased the truck, I found out the hard way that the truck did not come with a spare tire. Now the dealerships argument is I didn't bring the truck back to them for their technicians to fix these issues. Why would I trust the techs that supposable checked out this truck before delivery with a bad water pump, a rigged up radiator, a loose exhaust system, and missing the spare tire to work on this truck ever again. Very disappointing experience.
7 of 8 people found this review helpful.
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Nov 22, 2015
DaveL1976
These guys are awesome they will do whatever it takes to get you into the car or truck you want.
Is this review helpful? Yes | No
Nov 18, 2015
jdb6183
Was very helpful, didn't purchase vehicle but they were a great help
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Nov 8, 2015
Salesman called back and left a courtious message. I will do business with them in the future.
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Read 7 old reviews
Aug 14, 2015
Process was pretty smooth and quick. Unwilling to top of gas tank and give the car a quick wash.
0 of 1 people found this review helpful.
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Jul 14, 2015
They responded promptly and followed through on the requested information.
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May 7, 2015
responded in a timely manner
Is this review helpful? Yes | No
Feb 14, 2015
I recommend anyone to this dealership. Chris and Bruce did a amazing job on getting me into the truck I wanted and made sure I left that night in it. They work with anyone with anything.
Is this review helpful? Yes | No
Oct 7, 2014
Very pleased with the help and respect the my wife and I received from Alex. Alex was our sales person and he should be traveling around the country teaching other sales people the correct way to sell. Respect and not pushy, just right. We drove over 4 hours on Alex's word and we are glad we did! I am 65 pyears old been in US Army and US Air Force and now retired from other. I have never had a car buying experience as good as this one. And the Manager was very nice and helpful as well. If I was voting on my experience, I would vote for this one! Thank You!
Is this review helpful? Yes | No
Jun 2, 2014
Dealer very helpful!! Had a great experience.
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Jun 1, 2014
Excellent sales team
Is this review helpful? Yes | No

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Hickory Mazda

1775 Catawba Valley Blvd Se Hickory, NC 28602

Hickory Mitsubishi

1775 Catawba Valley Bld Se Hickory, NC 28602

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