Herb Connolly Acura of Framingham

500 Worcester Rd
Framingham, MA 01701

Sales: (508) 416-6421

Service: (508) 598-3913

Today 12:00pm - 4:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 21, 2017
Danielle Weiss
Car was as described on the site. The salesperson was a dud, very unengaging and lacked basic knowledge on the car - did not offer any information whatsoever. I have no idea why it's his profession. Getting the car to me was a very tedious process. I was promised the car on a certain day and no one followed up with me that I couldn't get it that day. It took all day to speak with someone but when I finally got in touch with the General Manager, he resolved the issue and got the car to me that day. They didn't send the loan paperwork when promised. It's easy to reach someone when you're interested in a car but almost impossible to when you've actually purchased the car and need to follow up.
0 of 2 people found this review helpful.
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May 31, 2017
The worst customer service I have had in a very long time. We drove annhour and a half to take a serious look at a vehicle, and we were met with a less than like warm reception. When we inquired about fender cover damage being taken care of, the sales representative was very condescending. We walked off the lot and left disappointed and frustrated. I would. It recommend this dealership.
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Connolly Acura of Framingham:

We are very sorry to hear of this - we try to give all customers a top quality experience. So that we can look into this, could you please let us know when you were in and who was it that was working with you?
May 24, 2017
Good
1 of 2 people found this review helpful.
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Response from Herb Connolly Acura of Framingham:

Thank you for your business!
Apr 24, 2017
Excellent
1 of 2 people found this review helpful.
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Response from Herb Connolly Acura of Framingham:

Thank you!
Feb 13, 2017
DAMJ
Prompt response and smooth sailing from there forward. Overall, good experience.
1 of 2 people found this review helpful.
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Response from Herb Connolly Acura of Framingham:

Thank you for the review. What could we do to improve?
Jan 3, 2017
I contacted HC Acura of Framingham with an inquiry on an RS4 they had just received in a trade in. I sent them the generic Pre-Fabricated cargurus "I am interested in" message. They immediately responded and asked me what times worked best for a test drive. Two days later I was there and test driving the RS4. My salesman Gil was phenomenal, very laid back and let me do my own thing. I really appreciated that as I am a very young car enthusiast and usually get treated differently when car shopping. Gil did not treat me any differently and understood that I knew a lot about the vehicle. Nene, who I believe is a manger there, was also very nice and made the whole situation stress free. I test drove the car, and I was testing driving another RS4 the next day, they understood completely and left the rest up to me. I ended up more interested in the other RS4, but that is out of their control. They did a phenomenal job and I would recommend anyone.
2 of 2 people found this review helpful.
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Nov 6, 2016
If I could have give a negative star I would have. They are your typical "Used Car Salesman" dealership. I inquired about their infamous 2014 Blue MDX. They said it was still available. I stressed the point i lived over 2 hrs away, i was told not to worry they would have it ready for me to test drive, so i made an apt to see it. When i arrived they (all men) huddled for a moment and told me that the vehicle was in the body shop and had no bumper on it so i couldn't test drive it. When i asked what was wrong he said it had a scratch on the read door they were working on. When i asked if i could see it (to prove it was real), I was then told it was made in Canada, and was in metrics and confided that i didn't want the type of vehicle, HOWEVER, WE DO HAVE THIS OTHER VEHICLE $$$! And so they do, it was a few thousand dollars more. Not the great priced, low miles AWD Blue MDX that is still STILL posted on their website. I truely wonder if it really exists, or it's just used as a dangling carrot to get people in their door. Don't fall for their deals, these guys are a bunch of typical used sales men. Take your money to someone you can trust. This is not the place.
3 of 5 people found this review helpful.
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Response from Herb Connolly Acura of Framingham:

Could you please tell us when you were in and what vehicle you were looking at? We do not have anyone named Lenny working for us. No one has a title of Director of Sales and a manager would not try to work payments with a calculator. The latest closing we have is 8:00pm not 9:00pm also. Is it possible you confused us with another dealer?
Oct 24, 2016
Dealer contacted me I am researching other SUVs
1 of 1 people found this review helpful.
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Sep 10, 2016
Helpful and very responsive without high pressure
1 of 1 people found this review helpful.
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Jul 5, 2016
Great experience with this dealer .I was contacted and chatting with Beth a very nice person and very professional.
1 of 1 people found this review helpful.
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Jul 4, 2016
No point in requesting review. Too early for a response from dealer due to holiday weekend, and only contacted yesterday ... I'm sure since large dealership, someone will get back in day or so...will be happy to comment and rate then.
0 of 1 people found this review helpful.
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Jun 2, 2016
So professional
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May 23, 2016
If there zero star I would like to give them because they call me and sit up appointment to test drive the car 2010 toyota camry I get there around 11:00 am and come to find out someone else put down deposit I wish they should not west my time,
1 of 1 people found this review helpful.
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Apr 17, 2016
Toby Mulloy was an awesome sales rep.
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Mar 25, 2016
I inquired about a 2007 Acura MDFX AWD that I saw online and the dealer contacted me right away. When I came to the dealership for a test drive, the sales folks warmly greeted me and my dog, a 4-year- old female Tibetan Terrier. They even allowed me to accompany my dog on the test drive (:- What impressed me mostly was that the sales staff did not pressure me. My first sales contact, Julie, guided me on the test drive, explaining the car's features, but again with no pressure to buy. She let the Acura speak for itself, and that, to me, spoke volumes. My wife and daughter joined us the next day for another test drive and we arranged to purchase the automobile, which was extremely dealer-clean with no trace of that "used car smell and feel." The financial officer led us through the process of payments, two days later I picked it up, and, after two minor fixes, the car looks brand-new and is a joy to drive.
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Mar 18, 2016
Their internet team contacted me and I set up an appointment. I went in and met Julie who was ready to meet me and we took the vehicle for a test drive. Julie was great to work with! She is a new addition to the team and as a single woman I really appreciated a another woman to work with. She was professional and super helpful with everything! Everything went very smoothly. James and Corbin were also very welcoming and helpful.
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Dec 13, 2015
Excellent
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Dec 8, 2015
Overall, good serive in Framingham.
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Oct 7, 2015
Jimmy Goon, the salesman, was very low ley and pleasant to work with. Nana was willing to work with me on the price. Corbin in finance was very knowledgeable and thorough, although I started to get annoyed after I said several times that I was not interested in any of the protection packages and extended warranties, and he continued to try and convince me of their value. I know he was just doing his job. Overall experience was very good.
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Aug 27, 2015
kerrymara
Jimmy was great to work with.
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Read 8 old reviews
Jun 1, 2015
Saw and drove car on Saturday May 9th, drove it home on Tuesday May 12th. Highly recommended
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Apr 19, 2015
Had a great credit score but not much history .they were able to find a great rate, either the car I perfered, and we're a day late with everything buy got it done
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Mar 18, 2015
Took a little while to get back to me. I didn't physically view the car because of the distance of travel. If I could be sure of a fair deal and trade in, I would have traveled there.
1 of 1 people found this review helpful.
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Jun 6, 2014
They tried the best even at midnight they contacted me through emails, but the car sold really fast so i couldn't get it. Highly recommend this dealer
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Sep 13, 2013
I only looked at the car and didn't drive it. I didn't have the time. The sales person gave me all the information I asked for.
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Feb 2, 2013
Five star service at a price well below anyone else. I flew in from Missouri to make a purchase and still saved money. Thanks Lou.
Is this review helpful? Yes | No
Oct 15, 2012
mmelko
5
Nice sales person contacted but I purchased elsewhere.
Is this review helpful? Yes | No
Feb 13, 2012
bbrau
They appear to bait and switch. I found a "great deal" listed here, which actually showed that the price had dropped substantially this morning. When I inquired with the dealer, I was told that the car had sold, then the listing on CarGurus mysteriously updated again and the vehicle was listed for more that $1000 over the lower price, and that they'd be happy to show me another similar vehicle which when I checked listed for $3500 more than the first one. Yet the listing for the vehicle persists here, on Autotrader, and the dealer's web site, even after I inquired about the two price changes earlier today and was told the vehicle sold yesterday. Doesn't make sense.
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