Herb Chambers Honda in Boston

1186 Commonwealth Ave, Boston, MA 02134

Sales: (617) 987-4752

Service: (617) 730-5595

Today 8:30am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Feb 16, 2017
An extremely poor experience all around. I had a test drive set up for days, when I arrived at the dealership I was able to test drive the car, only to have it filthy on the inside with an employees personal belongings in the backseat. You'd think the car would be clean and ready to show, however it wasn't. The sales rep then low balled my trade in and didn't budge on his price for the car. After leaving I was contacted multiple times but multiple reps, all not taking responsibility and passing my poor experience off to the next rep. Very unfortunate considering if the right deal was offered and my customer experience was better I would have bought the car.
Is this review helpful? Yes | No
Dec 9, 2016
I was just inquiring and asked that I only be contacted by email. For the first time someone actually listened to my request. Then she followed up by email letting me know if I needed any other assistance in my search. Thumbs up
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you, Kathy! Please let us know if we can be of further assistance.

Best,

Nick Surdis, General Manager
Nov 1, 2016
bobmalli
Very good
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you, Bob, so much for the wonderful review.
Oct 24, 2016
Great experience. Received a response almost immediately along w a reminder call about our appointment at the dealership.
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you for the 5 star rating, John! We're grateful for you taking the time.
Sep 1, 2016
Our original salesman was super nice but when I got there I asked for someone that spoke Spanish since it was my first language. So we got a new salesman, and it was awful, I was with a friend from Spain and we both felt like he was making as a favor for being sitting there with us, the deal he showed to us wasn't good and was treating us like we were stupid, like I didn't know better (I was a car saleswoman as well). I told him that I wasn't buying that day cos I wanted my husband being there but I was gona came back the next day, it was a bad idea cos he keep saying that he was not gona made a deal since I wasn't buying that day... Later on that night I got an email asking about my experience and I told them it wasn't good at all! The car that cas a great deal it was at the web that night for around 700$ less. The next day they called me so I decided go back because I liked the car and they apologized for the sales man, we set up at appoiment for the car for the next morning and that night the called saying that they sold the car...
2 of 2 people found this review helpful.
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Jul 20, 2016
I called there first , set an appointment to test the car,I sent my daughter to test a Honda CRV.EX. The car was no there or some issues, I was looking for a particular color shown at Cargurus. She end it testing a different car. I will consider Fair
Is this review helpful? Yes | No
Jun 29, 2016
Overall good experience. I am not a huge fan of car dealerships but this one was easier to deal with than many. Can not comment on their service department.
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come!

Sincerely,

Kenny Giordano, General Manager
Jun 18, 2016
Horrible they told me to come look at a car then sold it wen I was on my way there
2 of 2 people found this review helpful.
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May 3, 2016
Just emailed them my needs for a SUV and am awaiting word back on whether they have what I'm looking for.
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Mar 24, 2016
Salesman was rude and not helpful.
2 of 2 people found this review helpful.
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Feb 28, 2016
Good
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Feb 20, 2016
great follow up
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Response from Herb Chambers Honda in Boston:

Thank you, Nigel!

Best,

Kenny Giordano, General Manager
Feb 17, 2016
Great place. Responded immediately and we were able to find a car for me.
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you, Ariana!

Best,

Kenny Giordano, General Manager
Jan 22, 2016
Initially received an auto reply but follow up after that was delayed.
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Dec 14, 2015
Lack of professionalism from everyone I dealt with at the dealer. Would not recommend.
2 of 2 people found this review helpful.
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Nov 12, 2015
arstm0627
Contacted by email. Received information requested.
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you for taking the time to share your experience.

Sincerely,

Ian Miller, General Manager
Nov 1, 2015
Excellent sales staff
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you, Jean!

Best,

Ian Miller, General Manager
Oct 25, 2015
Good
Is this review helpful? Yes | No

Response from Herb Chambers Honda in Boston:

Thank you, Mike!

Best,

Ian Miller, General Manager
Oct 8, 2015
CAr is too old to be financed and too expensive for it's age.
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Jun 6, 2015
The person I spoke with (Ed) at Herb Chambers was friendly and helpful, but the car wasn't just the one I wanted. (Color)
Is this review helpful? Yes | No
May 2, 2015
Dealer responded quickly to my internet request. I decided they were too far away..
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Apr 30, 2015
Said they had the car when I changed my plans to look at it they called and said they didn't have it 3 hours later . I guess there to lazy to do their job
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Read 20 old reviews
Mar 17, 2015
very helpful
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Mar 12, 2015
Terrible. They Will do anything to get you in there. Lured me in with a car I was interested in and come to find out when I'm there the car is sold. Then they tried to have me buy a beat up car for $2000 over my budget.
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Mar 11, 2015
Rude, misleading, unhelpful, not one person responded when I was dissatisfied (Noah, Errol, and the developmental manager all emailed me in regards to the car and my experience and when i told all three of them i was disappointed not one person responded) no thank you! and I was an easy sell
1 of 1 people found this review helpful.
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Jan 28, 2015
Dealer responded to my request I just did not choose to purchase the car I was looking at thanks Jim
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Response from Herb Chambers Honda in Boston:

We thank you, James, for your feedback and look forward to the opportunity to serve your automotive needs in the future.

Regards,

Errol Gaudette, General Manager
Jan 13, 2015
uliber
Quick to respond. Would not negotiate the price of the vehicle.
Is this review helpful? Yes | No
Dec 17, 2014
They were great they went out of there way to bring the car to me due to me having hip replacement they are a wonderful del to deal with ,,,,,,,,thanks again to herb chamber
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Dec 3, 2014
they responded right away very helpful
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Sep 21, 2014
As expected, not great service and not much interest shown in my request
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Jul 30, 2014
Happy with the deal U got.
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Jan 19, 2014
Sales person was not very helpful or professional. Wouldn't negotiate on price at all despite me showing them 2 other cars we were considering that were much better deals and them having the car for 6 months. We bought one of the other 2 cars.
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Jan 8, 2014
Typical bait and switch... the car was available and I drove an hour in rush hour traffic to see it only to have it miraculously sell 1/2hr before I got there. But they'd be happy to show me other vehicles in stock.... no thanks.
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Jan 8, 2014
Excellant response
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Nov 11, 2013
Responded but was to far away to go to but was very courteous.
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Aug 4, 2013
Repeated misdirection and false information. No efforts to correct error
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Feb 14, 2013
Mbatista24
told me I couldn't finance the car I wanted fill I arrived at the dealership
Is this review helpful? Yes | No
Nov 19, 2012
nuahs
Missed one I would have bought.
Is this review helpful? Yes | No
Jun 15, 2012
This dealership had the worst customer service from salespeople who were slow, slow response to questions made via internet, the Finance Manager was hyper agressive about applying for financing from them. Overall it was a BAD experience wtih bad service.
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Mar 21, 2012
Called, they said they had the car drove right over it was sold days prior. They had another car alost identical for only 5K more Bait And Switch anyone?
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Feb 3, 2012
these guys loose customers due to unwilling to deal. they had the exact car i wanted but priced it close to new when it was a 2010. then droped price for one day and again back up the next day. I just purchased the exact car a year newer below their price.
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May 21, 2011
155
They eventually gave me the deal I wanted. However I did feel I had to work for it. Negotiations took about 3 hours. It mostly was an endless back-and-forth game of 'let me ask my manager about the price you are asking for'. On one of those back-and-forth's, the manager come over to tell us how much he loved the car and just how its ABS had saved his life the other day. There was no need for telling us any of this as we had already made up our minds before we had walked in the door. Overall I was not impressed with them. They ultimately delivered on the car. The part that unnerved me the most (aside from the tiresome negotiation) was their insurance man trying to sell us on an extended warranty. I kid you not when I say that after 3 hours of hearing how Hondas are the most reliable cars out there and that we were making the most sensible long-term investment, the insurance guy flat out told us, "You don't want extended warranty?!? You do know they break, don't you?". Conflicting, high-pressure sales tactics at this place. Ultimately if you do your research first and are willing to suffer through their laborious negotiation tactics, they deliver on what they promise.
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