Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers

107 Andover Street
Danvers, MA 01923

Sales: (978) 705-6891

Service: (888) 214-6963

Today 8:30am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 6, 2017
The vehicle was initially listed with 42.ooo miles on it. When I went to drive it, the actual mileage was 71,000 miles with no change in the price of the car. This was a very disappointing experience.
Is this review helpful? Yes | No
Jun 4, 2017
GuruV54X
I had been looking for a particular used vechile that this dealer was selling. I contacted the dealer, spoke with the a woman over the phone to set up a test drive for the weekend due to the location of the dealer being over an hour a way. I was all set with my scheduled test drive for the car I was hunting high and low for... not to mention through Car Grus I was notified of a price drop. On the day off, I noticed the dealer I would be 10 minutes late due to traffic. Upon arrival I told to ask for a specific manager, which I did, but was quickly pawned off to the nearest salesman. I explained I had a scheduled test drive and the paperwork began... about 15 mins worth before I even saw the car! My salesman then disappeared to bring around the car, which seemed to take forever, rightfully so because the car I was scheduled to test drive NEEDED a jump start! I was quickly told it was no big deal... until I tried to drive it. About three lights remained lite on the dashboard including the traction control and check engine light. Did I mention I scheduled this appointment and I drove an hour, one way, to see this car? The car drove horrible! I felt as if it was stuck in the wrong gear! The salesman said we should return to the dealer ASAP, which we did. The salesman apologized up and down for this experience. Returning to the dealership we Waited at his desk for the manager to show up and " apologize". He showed up but expecting to negotiate a deal. Nope. I will never return to a dealship that misses the detail of checking the car prior to a test drive to make sure it meets standards. I wasted time and money and never received a apologie for. No good
Is this review helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

I sincerely apologize that the vehicle you inquired about and scheduled an appointment to see was not serviced and ready for a test-drive.  If you will allow us another opportunity to view the same vehicle or any other one that we have in stock please contact me directly at 978-774-8840 or via email at jimklimas@herbchambers.com and I will make sure the vehicle is ready and that you have a great experience.  I am truly sorry for what happened. Sincerely, Jim Klimas, General Manager
Apr 27, 2017
Sales person was great. Only issue was no notification.that car was sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Our apologies on the miscommunication, Tom. We know your time is valuable and I'll address this with our team. Best, Jim Klimas , General Manager  
Apr 11, 2017
Was very rude. Car was grossly overpriced but refused to budge on the price. Stay away from this dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 29, 2016
Yes I heard from the sales person right away! Was interested in the vehicle needed a little lesson the price . Waiting to hear on a price drop ! would like current close up pictures too! Thank you
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you, Cynthia. Please let us know if there is anything further we can assist you with.

Happy New Year!
Jim Klimas, General Manager
Aug 17, 2016
Great!
0 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you, David!
Jun 16, 2016
nice people to deal with.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you for your recommendation and we hope to serve your automotive needs for many more years to come!

Best,  

Jim Klimas, General Manager
Jun 3, 2016
Fast Responded
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you, Angel!

Best,  

Jim Klimas, General Manager
May 16, 2016
Bought a car ! Great service
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you, Brittany!
Jan 24, 2016
Although we didn't buy from this dealer they were very helpful and courteous. We would buy from them if the opportunity presented.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Chrysler Jeep Dodge RAM Fiat of Danvers:

Thank you, Bruce. If there's anything we can assist you with in the future, please feel free to reach out.

Sincerely,

Jim Klimas, General Manager
Read 5 old reviews
Jul 23, 2015
They delivered my car 125 miles away, great dealer
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 22, 2014
Good
0 of 2 people found this review helpful.
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Mar 19, 2014
Bad credit yeah but u want charge me 21000 $ more ur crazy no options take it or leave it kind of thing my trade was worth 4700$ in d book value they give 1200$ what!!!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 18, 2013
I purchased a used car from Herb Chambers. Overall the experience was good once they focused on the customer rather than who on their staff did and said what to whom. There were some glitches with sales and sales managers saying two different things and they tried to do the heavy sale on their own financing which got a bit off putting. But in the end the product was as promised and they were very accommodating to my needs.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 23, 2011
Went to look at car. Car was at another dealership. Sales guys led me on a goose chase to look at something else. After 45 minutes of not being able to show me anything and on my own w/ a 2 & 4 yr. old while pregnant, I told him I would look elsewhere.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

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