Hennessy Ford Lincoln

5675 Peachtree Industrial Blvd, Atlanta, GA 30341

Sales: (770) 621-0200

Service: (770) 621-0200

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All reviewers have been verified to have contacted this dealer – Learn More
Mar 16, 2017
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2017
This dealership has long had a good reputation overall, but I'd never dealt with them before my email inquiring about their listing on CarGurus. I've done lots of email inquiries to find a car and never have I experienced an online sales rep like Andrew. He was exceptional in impressive turnaround-time on emails and his professional, complete responses via online communication. Before deciding whether or not to even come for a test drive, I asked for lots of specific info and documentation, including a drive-away offer, and he was so fast and responsive via email that I had all the info I needed within a couple of hours that I was able to test drive and purchase the vehicle that same day. In addition, the whole team who assisted, including the manager, were response and accommodating to my detailed questions/scrutinity of the vehicle without being the least bit frustrated, pushy or intimidating. I was torn between a similar vehicle at another dealer whose sales rep had also provided good service to me, but Andrew and this dealership took it up a notch and won me over.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2017
They take days to get info back to you not to mention there offers are lower then most all dealerships I have contacted.
Is this review helpful? Yes | No
Feb 7, 2017
Great follow up.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 13, 2017
Professional, courteous, friendly, and personal sales rep and finance department.
2 of 2 people found this review helpful.
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Dec 23, 2016
Great Experience and I Have A Wonderful Car.
2 of 2 people found this review helpful.
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Nov 21, 2016
Very helpful and easy buying process
1 of 1 people found this review helpful.
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Nov 14, 2016
Good experience. Anthony Pierce was great.
1 of 1 people found this review helpful.
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Oct 23, 2016
i purchased this vehicle but the process took longer than i expected based on a cash & trade purchase. Also could have spent time explaining the hi- tec features & smart key usage.
3 of 3 people found this review helpful.
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Oct 19, 2016
I was contacted and showed interest, I am going there soon.
1 of 1 people found this review helpful.
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Sep 21, 2016
they actually contacted me within the hour of submitting for more info. after they did contact me Walter was/is great he actually made a video of the whole truck for me.
2 of 2 people found this review helpful.
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Sep 12, 2016
Sales rep took several days to respond and finally emailed, asking for my phone #, but did not offer price or mileage requested. I then sent an email asking that he please contact me by email only, due to busy job. He then called me back,only to ask when I could come in and test drive the car. I mentioned that he had never answered my inquiry as to the price and mileage on the car. He did not have that info I requested,so I had to wait while he looked it up.only to ultimately learn the car I'd been interested in , had been sold.. Disappointing experience.
2 of 2 people found this review helpful.
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Response from Hennessy Ford Lincoln:

kb-

Thank you for your frank feedback. We are disappointed to hear that this occurred.  Please grant us the opportunity to do everything in our power to make it right.  If possible, could you please email me at eric@hennessyford.com with your preferred means of contact so that we can examine this matter in greater detail? I look forward to hearing from you soon.

Sincerely,

Eric Shepherd, General Manager, Hennessy Ford Lincoln Atlanta
Sep 3, 2016
Dealer had really nice sales people but I purchased my truck from another dealer close to home
Is this review helpful? Yes | No
Aug 24, 2016
Contacted me and said he would send pictures of the vehicle I inquired about on CarGurus. Instead, sent me a list of other vehicles that I didn't inquire about and never sent me info on the one I wanted. Bait and switch.
Is this review helpful? Yes | No

Response from Hennessy Ford Lincoln:

Decha-
We are disappointed to hear that your experience dealing with our Online Sales Department left you feeling dissatisfied.  If there is anything else that you would care to discuss at length, or if there is anything else that we can assist you with, please do not hesitate to send me an email at eric@hennessyford.com containing your preferred means of contact, to which I will promptly respond.  Thank you for your time & feedback, it is greatly appreciated.
Regards,
Eric Shepherd, General Manager, Hennessy Ford Lincoln Atlanta
Aug 24, 2016
Great experience with Sales. Price was also good.
1 of 1 people found this review helpful.
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Aug 19, 2016
Very professional.
1 of 1 people found this review helpful.
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Aug 12, 2016
Poor customer service, sale rep. Anthony misresprent the sale price of car. Try to sell car for 18k instead of CarGurus listed price of 13,500 unacceptable. Will never patronize this establishment again
Is this review helpful? Yes | No

Response from Hennessy Ford Lincoln:

Charolette-
Thank you for your frank feedback.  We are disappointed to hear that this occurred.  Please grant us the opportunity to do everything in our power to make it right.  If possible, could you please email me at eric@hennessyford.com with your preferred means of contact, so that we can examine this matter in greater detail together?  I look forward to hearing from you soon.
Sincerely,
Eric Shepherd, General Manager, Hennessy Ford Lincoln Atlanta
Jun 7, 2016
Responded within minutes of my sending them the 'I'm interested email' from carguru! And when I went to the dealership 2 days later they had all the paperwork ready to go before I got there!
2 of 2 people found this review helpful.
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Jun 1, 2016
Excellent service!
1 of 1 people found this review helpful.
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May 23, 2016
rlb19691
Great customer service
1 of 1 people found this review helpful.
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May 14, 2016
I was informed on the phone that the van could be finance, once my credit was ran they tried to sell me a more expensive van.
1 of 1 people found this review helpful.
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May 13, 2016
Contacted me several times
Is this review helpful? Yes | No
Apr 24, 2016
They were good at following up on my email
Is this review helpful? Yes | No
Apr 21, 2016
The truck was not for sale currently. It is still in demo status for one of the mgrs. Sales person was very helpful and the Mgr also contacted me via email. Weird that they had it listed but then couldn't sell it.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 7, 2016
jiml11
10
Went out of their way to be sure I had what I needed.
Is this review helpful? Yes | No
Mar 20, 2016
Walter was so helpful. The car we inquired about was gone a few hours before we got in touch but he called me days later with something else to loo at. Thank you Walter!
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Mar 12, 2016
Good dealership
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Mar 12, 2016
Quick response. Very attentive. Looking out for a car in my price range.
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Feb 20, 2016
Great Experience with this dealer.
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Dec 20, 2015
Heard back within minutes by phone and email. Decided to go another direction so never set foot on the lot but all early communication was positive.
Is this review helpful? Yes | No
Dec 13, 2015
It was a quick and efficient experience
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Dec 3, 2015
Great Service !!!
Is this review helpful? Yes | No
Dec 1, 2015
You should work toward quicker response time. If someone already locking in a deal on a vehicle that someone else is inquiring about, don't hesitate to be honest and let people know. Luckily I was looking at 3 different dealerships, but with your hesitation I could had missed out on a great deal, but I didn't.
0 of 1 people found this review helpful.
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Nov 19, 2015
The advertised vehicle was not available and still shows on their website. The salesman offered another vehicle that met my criteria. We discussed pricing and terms and he agreed that it was acceptable. When arriving to the dealership the salesman backed out of everything we discussed and our negotiating price was now 3k over. I countered for a less than 1k reduction cash offer and it was refused. Hennessy does not value customers, have no integrity, and completely misrepresent their inventory.
0 of 1 people found this review helpful.
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Nov 16, 2015
Great experience, no complaints.
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Nov 8, 2015
Good !!
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Nov 8, 2015
great
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Oct 22, 2015
5 star got approved good follow up
Is this review helpful? Yes | No
Sep 9, 2015
Terrence was great and we would definitely buy from him again! I am loving my Chevy Cruze!
Is this review helpful? Yes | No
Aug 18, 2015
Dealer responded super quickly. However the price was a bit highter than all of the other versions I found. Even with features....
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Jun 28, 2015
Great .... Easy transaction
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Read 15 old reviews
Mar 23, 2015
Good experience. Staff were good to work with.
Is this review helpful? Yes | No
Feb 20, 2015
Awesome
Is this review helpful? Yes | No
Dec 15, 2014
Trade value was 5 k less then I got from another dealer
Is this review helpful? Yes | No
Dec 15, 2014
Great to work with and I bought from them. Roy was our salesman and he made the process very easy and came through with everything they promised. Would definitely buy from them again
Is this review helpful? Yes | No
Jul 19, 2013
ok
Is this review helpful? Yes | No
May 4, 2013
They were awesome.
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Apr 13, 2013
They had the car I wanted but price and miles was to high.I was going to give it one star because of the pressure from the salesman to come out and test drive and negotiate. I'm giving it three star's because another salesman I spoke to informed me of a problem they were having with the vehicle and didn't kno what was causing the problem nor could they fix it. A appreciate his honesty in informing me of the problem and that the car would have to be sold wholesale.
Is this review helpful? Yes | No
Apr 7, 2013
Prompt reply!
Is this review helpful? Yes | No
Feb 23, 2013
No pressure and very helpful.
Is this review helpful? Yes | No
Aug 14, 2012
Yes and no about them. There response was great as far as that is concerned. I was very disappointed with the first salesman that I spoke with, before I got any reposes from them, as to who would be contacting me or who I should speak with. He lied several times. First told me the auto had just been on his lot for a week, came in while he was on vacation. Actually, you all showed where it had been on their lot for 87 days!! Second, lie or confusion, I asked if it had any warranty left of it, and he told me no, that all warranties ran out as soon as the new year started, no matter when it was actually purchased an put on the road, etc. We all know that its not like that, if it was purchased in October or November of 2008, there would be 3-4 months left. I just did not feel comfortable talking or working with him. He was not very informed. They did follow up on various emails but it was to late by then, I had already purchased from another agency. Sorry.
Is this review helpful? Yes | No
Aug 7, 2012
Very helpful.
Is this review helpful? Yes | No
Aug 5, 2012
I got a great price on the Mustang on the internet but on the paperwork they tried to jack the price up with fees, itching, docs. The usual car dealer junk. No go. Car dealers earn their reputation. If your word is no good, then you are no good.
Is this review helpful? Yes | No
Jul 28, 2012
No high pressure, patient, gave us a good deal. Very pleased.
Is this review helpful? Yes | No
Jan 30, 2012
I called the dealership and got thrown around on the phone, finally I had to request the receptionist get someone on the phone before just transferring me, and it was not the person I asked for. Then the vehicle I was interested in had been sold over a week. They still tried to get me to come in, but I was dissappointed that the vehicle I wanted had been sold. It would have been nice if they took the vehicle off the site when it got sold.
Is this review helpful? Yes | No
Jun 29, 2011
Quick response to questions. Pleasant experience. No pressure.
Is this review helpful? Yes | No

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