Heartland Auto Plaza

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509 East Front St
Bonner Springs, KS 66012

Sales: (913) 271-1133

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Aug 25, 2017
The man that called me was quite rude!! I asked him what bottom dollar was because our bank would only give so much and he said "well if you look it up this car books higher" I said "that's ok I was just wondering, I have found several but like the looks of this one" he said "well good" and then just hung up
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Aug 13, 2017
MrsCass
**WORST EXPERIENCE EVER* I made the first initial contact asking for information through the car gurus request form. I never heard back so I called the seller directly myself. The guy who is the owner was very rude and even hung up on me before I was done asking my questions regarding the vehicle as I was shopping from over 4 hours away. I did get to talk to the son of this family ran business and he was very polite and pleasant. After speaking with him I made the decision to make the 4+ hour drive to test drive the vehicle. Upon arrival the owner himself stumbled when he tried to shake my hand and the odor on his breath was very strong. . Aside from the fact I just drove all this way I decided to go ahead and test drive the vehicle. I drove it a ways and then pulled over to check the conditions under the hood. The complete under hood components were covered in dirt and there was white smoke coming out of the dipstick port. The steering wheel shook when the brake was applied and it had a significant pull to the right side. The exterior had many flaws after they assured me it was in very good condition. The interior had rips and tears in the console and the seat as well as many stains in the carpeting. Aside from the vehicle itself this was the ABSOLUTE WORST car shopping experience I have ever had. When we arrived back to the dealership there were other people waiting outside so we just thought that the owner was helping them so we waited patiently as he was not outside when we arrived. There was a Yukon XL that was very beautiful on the lot (also listed on the website for sale) so we began ONLY LOOKING at this vehicle when the owner flung the door open and said very rudely "that's not for sale that is my personal vehicle and I use it to haul my dogs." Please note this vehicle is on his website for sale. Again, feeling as such an inconvenience even though I was a true potential buyer I said, "I just have a few questions about the vehicle." He then replied, "The asking price is not negotiable thats what it cost to buy the car. Its $7000 under book so your either here to buy it or your wasting my freakin time." I said "well actually its only $5000 below book value but I had concerns about the oil as it has white smoke coming from the dipstick and the oil needed changed +1000 miles ago." He replies "oh $5000 is that all, give my freakin keys and get the freak off of my lot." This so called man came at me and grabbed my arm and ripped the keys out of my hand as if I was trying to keep them (I assure you I was NOT) . Again he says "get the freak off my lot you freakin female dog." Yes we obviously let for more reasons than the vehicle was way less that was is pictured or even verbally promised to be. I hope that others see this and read this and know what kind of "man" they are dealing with at this place. I have filed complaints with the BBB and I am leaving the feedback here, to hopefully save the next person from wasting their time. I am lucky that I had a male with me during this as if I would have been by myself I am afraid to know what he would of done. Please be aware when doing any online business but especially careful when dealing with this particular individual. I will NEVER shop here nor recommend anyone to shop this dealer ever! There are other GREAT dealers in Bonner Springs and I would highly recommend going there as I had one of best experiences there after leaving this literal heck hole! Obviously the words "freakin" "female dog" and "heck hole" had to be used in order to make this post public, you can use your own judgement on what the words were that were used in place of the words I substituted.
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Response from Heartland Auto Plaza:

which one of my jealous competitors had this posted, it's so b.s. it's funny. probably kors cars down the street cause they sel lpolice auction tow in jiunk and i call them out on it. only giving 10% warranties- don't be fooled-implied warranties protect you irregarless of their 10 % warranty- ks law protects you. be aware!!!!!
Jul 7, 2017
Loved it got my truck from Pat Thanks alot.!!!!!!
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Apr 22, 2017
By far best buying experience ever. Not pushy. Very genuine and honest. Got back to me inside a few days. Loved to work with them WILL BE BACK next time. Purchase was amazing and easy. I would highly recommend them.
2 of 2 people found this review helpful.
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Response from Heartland Auto Plaza:

i very much appreciate the kind words. we try to take the fear out of buying a used car. we try to give accurate imformation, a great price, and a solid product. i worked in sales and management in franchise dealers and when i went into bussiness, the pushiness, the added fees,  were the things i hated being in a franchise store. i want this to be fun,easy and for you to get a greater value than the dollars you spend. thanks so much. pat
Nov 2, 2016
Was super experience. Yes they contacted me and I would recommend them. I love the prompt service!!
3 of 3 people found this review helpful.
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Read 1 old review
Jun 9, 2013
Dealer responded a day later but I realized I had inquired about a manual transmission when I needed automatic so it didn't go any further.
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