Hawkinson Nissan

5513 Miller Circle Dr
Matteson, IL 60443
Map & Directions

Sales: (708) 340-7308 Service: (708) 455-2325

Today 9:00 AM - 9:00 PM (Closed Now)
Show business hours

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Dealer Details

Hawkinson Nissan

31 reviews
Today 9:00 AM - 9:00 PM (Closed Now)
5513 Miller Circle Dr
Matteson, IL 60443

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 17, 2020
Mike was so helpful, not pushy and helped this process go as smoothly as possible! Will definitely go back!!
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Jan 15, 2020
Dealership sales people are too punchy when you just try and look at cars and say you are not interested. Also car had been on multi Inspection cause it’s cpo but when I test drove the car it had a check engine light. How can you miss that on a inspection. Passed on car went somewhere else
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Dec 29, 2019
Friendly and good service.
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Dec 25, 2019
They were very attentive and I got a different vehicle from them (2016 Rogue).
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Dec 14, 2019
This dealer did the same thing as other reviews I have read. This seems to be a common occurrence. I called to ask a few extra questions on this vehicle 14 Dec 19. Sales person said the vehicle was there and will be waiting for me to arrive I was an hour away. I arrived within the hour and was told that someone had left a deposit on the vehicle and was sold. Thanks for waisting my time. I will never purchase a vehicle here or any of Hawkinson dealerships. Nice way to do business
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Nov 17, 2019
They said this car was sold but I never got the next options
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Aug 18, 2019
Online sales person contacted me directly after my online inquiry. She provided the quote of $21,000 excluding title, sales tax, doc fee and confirmed that 36 months APR is available at 0% rate if my Credit score is good. We drove 2 hours to this dealership and Sales manager came up with a OTD price of $26,040. So the price that they confirmed changed from $21,000 to $23,710 (the sales tax +doc fee+ govt fee is $2,330). The sales manager was acting smart, when we asked show about the offer price change, then he started arguing that it includes all the available rebates (like military, student etc) and I don't qualify for those hence my price is $23,710 not as promised $21,000 that made me took this trip to dealership. When I showed the messages and Emails from his dealership where they never mentioned these, he told online sales person was wrong, and email should have mentioned about these rebate restrictions. So please don't fall for this dealership false online price scam.
3 of 3 people found this review helpful.
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Jul 25, 2019
I drove all the way from Midway Airport area to test drive a Nissan Rogue. They notified me that the vehicle was ready to be test driven. However upon arrival they told me I had to wait and that I was notified. That was a lie. I was never notified of a change in the appointment. They wanted me to look at other cars. Very unprofessional and they made me feel like I wasn't a customer that mattered. I had a horrendous experience. I'd give zero stars if I could.
1 of 1 people found this review helpful.
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Jul 5, 2019
Spoke with a guy named Anthony minutes after I requested information. He was very helpful - the car was unfortunately sold hours later! But that only reinforced my experience and made me feel like I will always try Hawkinson when I am looking for a used car.
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May 30, 2019
Customer service from Trisha was great. Unfortunately, the vehicle sold before I could see it.
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May 30, 2019
Response from current dealership:
Thank you for the great review! Glad that you were happy with our customer service here at Hawkinson Nissan. Feel free to reach out in the future for anything you may need.
May 29, 2019
Hawkinson was great, love my Nissan!
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May 29, 2019
Response from current dealership:
Thank you for the great review! Glad that we were able to help you, feel free to reach out in the future for anything you may need- Hawkinson Nissan
May 19, 2019
Outstanding, from start to finish
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May 29, 2019
Response from current dealership:
Thank you for the great review! Glad that we were able to help you, feel free to reach out in the future for anything you may need- Hawkinson Nissan
May 11, 2019
Very friendly and knowledgeable staff. Very clean dealership.
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May 29, 2019
Response from current dealership:
Thank you for the great review! Glad that we were able to help you, feel free to reach out in the future for anything you may need- Hawkinson Nissan
May 9, 2019
I did not purchase this particular vehicle, but I did buy one from here. My experience was very good until it was time to do the paperwork. I had to wait 90 minutes just to start the paperwork. Unacceptable. My salesman (Cesar) was very friendly and helpful. He showed me numerous cars when I decided against the one I came in to see.
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Feb 8, 2019
Dealer was very attentive an eager to help!
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May 29, 2019
Response from current dealership:
Thank you for the great review! Glad that we were able to help you, feel free to reach out in the future for anything you may need- Hawkinson Nissan
Jan 20, 2019
Good response but I was “window shopping” online.
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Jan 1, 2019
Were very helpful but I have found my car
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Oct 10, 2018
I was contacted via email. But the car did not have some of the features I wanted.
1 of 1 people found this review helpful.
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Sep 14, 2018
Great
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Sep 5, 2018
Very good with communication!
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Aug 8, 2018
Very responsive.
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Aug 2, 2018
Wonderful . They emailed me right away. I called them and went in to see the car.The car was as advertised so was the price and I bought the car. They are now looking for me a truck. the staf was very personable and a pleasure to work with. I would send others to this dealership. .
1 of 1 people found this review helpful.
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5
Jul 13, 2018
They have been responsive to my inquiries, haven't purchased yet.
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Jun 28, 2018
John M saved the day for me. Whole staff were polite and efficient . Drove 2.5 hours from Wisconsin to get great deal on a great car!!
2 of 2 people found this review helpful.
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May 23, 2018
Great experience from the minute we walked in until we left the dealer with a new car!
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May 8, 2018
Great experience! The internet team was my first contact. They were wonderful and so easy to work with and when I got to the dealership everyone was friendly and helpful and I drove away with my perfect Red Juke, with the terms I wanted! Their response time was almost immediate, the car was immaculate, exactly as listed and ready for me as well as most of the paperwork. Everyone was professional, courteous and friendly. The whole experience was actually fun! No stress, give them a call.
2 of 2 people found this review helpful.
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Mar 26, 2018
I set up a test drive and they sold the car before I got to the dealership
1 of 1 people found this review helpful.
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40
Feb 26, 2018
Went to Hawkinson Kia because I was interested in 2 SUVs they had. After test driving them both I chose one and got it. Service is great. Definitely will go back.
1 of 1 people found this review helpful.
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Feb 23, 2018
Nice Dealers n Good price
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Feb 20, 2018
Great group. Very responsive and care to provide what you are looking for.
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Feb 1, 2018
Quick response, friendly and good follow up.
1 of 1 people found this review helpful.
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Dec 16, 2017
I got the car and had a great experience.
1 of 1 people found this review helpful.
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Dec 12, 2017
Great employee follow thru. Shape of vehicle described accurately via telephone. Very happy with my purchase! Thank you Cesar ☺
1 of 1 people found this review helpful.
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Nov 20, 2017
they were fine....sales person made me feel comfortable and shared some info about the car that i didn't know very knowledgeable.
0 of 1 people found this review helpful.
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Nov 15, 2017
Hawkinson was excellent to do business with. Be prepared with knowing car values and stick to your guns. They are fair and will work with you. Highly recommend.
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Sep 21, 2017
Very responsive
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Sep 15, 2017
Nice professional response
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Aug 24, 2017
Great experience. Was looking at a few vehicles. The professionalism and quick contact with complete information from Shahera jumped them to the top of the list of who I want to do business with. Great communication. When I arrived at the dealership Mike assisted me on site. Again, great to work with. Everyone at the dealership was friendly, no game playing, was honest and straight forward. Bought the vehicle and love it. Their motto is customers for life and I can see why.
2 of 2 people found this review helpful.
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Aug 17, 2017
Very kind
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Aug 15, 2017
Good customer service and got a good deal
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Jul 16, 2017
Hawkinson Nissan KIA is great place to buy or trade your car , I bought a used Nissan Pathfinder from here and my experience was awesome , all salesman were professional and polite , I had great experience with Jeff Kramer , they were transparent and flexible and helped me to save my hard earn dollars. Overall it was great experience and I would highly recommend. Will love come again and again !
0 of 1 people found this review helpful.
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Jul 9, 2017
Informed the dealer that I was driving 2.5 hours to see a vehicle that we had discussed earlier. They said they would have it ready for me and when I got there another customer was driving it off. Not good! Should have held it for my appointment.
6 of 6 people found this review helpful.
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Jul 17, 2017
Response from current dealership:
Jake, I am sorry that the vehicle that you were interested in sold before you arrived.  Unfortunately that happens from time to time but I would like to ask you to call me at your convenience and I will personally find another vehicle for you.  Please call me at 708-720-8903.  Thank you.  Tim Curran GM
Jun 22, 2017
Even though I could purchased car from them, the salesman and dealer is very good.
1 of 2 people found this review helpful.
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Jul 17, 2017
Response from current dealership:
Thank you for the review and sorry we could not earn your business this time.
Enjoy your car!
Jun 20, 2017
I had a question and the sales person was supposed to get back to me per the sales manager. She never did and I went somewhere else.
5 of 6 people found this review helpful.
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Jul 17, 2017
Response from current dealership:
Hi Rick, I am sorry we missed getting back to you and earning your business.
Enjoy your new car.

Audrey Mendoza
Internet Manager
305
Mar 25, 2017
I just wanted to know when there was a price drop and they just kept bugging me about coming in.
5 of 8 people found this review helpful.
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Apr 12, 2017
Response from current dealership:
We apologize if we came on to strong. Feel free to call me directly to assist you if you did not purchase a car yet.

Audrey Mendoza
Internet Manager
Mar 14, 2017
Great!
0 of 1 people found this review helpful.
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Apr 12, 2017
Response from current dealership:
Thank you and enjoy your new car!
Mar 7, 2017
Nice people
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Mar 13, 2017
Response from current dealership:
Thank you! Enjoy your new car!
Audrey Mendoza
Internet Manager
Mar 4, 2017
Very friendly, but used pressure sales tactic right away by saying other person in showroom was applying to buy same car as soon as we sat down. Car is still available and now they dropped price by $1000.00.
9 of 9 people found this review helpful.
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Feb 24, 2017
My experience with the family of Hawkinson dealer was great in the beginning it was nice they open there arm and welcome my family and I and they had the car ready for me to look at. But then it kinda get sour when it came down to making a deal the first time but then in the end they got me as a customer and I got the car
0 of 2 people found this review helpful.
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Mar 13, 2017
Response from current dealership:
Hi Melvin,

So glad to hear everything worked out! Enjoy your new car!

Audrey Mendoza
Internet Manager
Feb 18, 2017
The car dealer I felt with was terrific treated me with the utmost respect was really professional and knew and answered the questions I had about the car and worked with me ton the best of his abilities the only reason I did not complete the transaction was because I did find a better offer on a vehicle and they found a bank that would work with me on the down payment at a lower interest rate making the monthly payments less and more affordable but their company in and of itself I give a 5 star rating on vehicles and on the service their definitely a good auto company to shop with
1 of 3 people found this review helpful.
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Mar 13, 2017
Response from current dealership:
Hi Daniel,

Thank you for the great review, enjoy your new car!

Audrey Mendoza
Internet Manager
Jan 25, 2017
The salesman on the phone said that there is movement on the price . But when we got there thy kept saying that the Internet price is the lowest. When we were looking at the vehicle we found that it was in an accident and for a 2015 it had bald tires on it ... when asked about the accident they just responded it's clean car fax but you can clearly see the fender has been replaced and not well at that ..
7 of 7 people found this review helpful.
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Feb 21, 2017
Response from current dealership:
Hi Mike,
We strive for the best car buying experience with every customer. Most vehicles have a little room for negotiation, sounds like this car did not. Please feel free to call me to discuss any further issues. Thank you, Audrey Mendoza Internet Manager 708-720-8979
Jan 21, 2017
I had a great experience with this dealership, they contacted me right away and set up an appointment for me to test drive, but unfortunately in the next two days, the Ford Edge has been sold, but she gave me a call ahead of time to let me know so that I didn't waste my time, that was very courteous of her and I'd give them another chance as soon as I see another vehicle that I want.
1 of 2 people found this review helpful.
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Feb 21, 2017
Response from current dealership:
Hello, I am glad to hear we communicated the car was sold, if you are still searching for a car you can call me direct. Audrey Mendoza Internet Manager 708-720-8979
Jan 3, 2017
Although I ended up buying a different car from a dealership much closer to my house, I had an excellent experience at Hawkinson. No pressure, great customer service from Jericho, very responsive via email and phone, just be sure to do your homework before negotiatiating deals. That goes for doing business with any car dealership.
4 of 4 people found this review helpful.
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Dec 16, 2016
Good experience with the car dealership. The sales person was very friendly and knowledgeable about the car.
1 of 2 people found this review helpful.
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Oct 27, 2016
Dealer contacted me many times via phone, text and email, unable to agree on the price however
2 of 2 people found this review helpful.
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Oct 18, 2016
The vehicle was great, however expected more for trade in the salesperson was honest and excellent, Mr brown
3 of 3 people found this review helpful.
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Oct 15, 2016
Contacted me right away and was very nice and helpful
2 of 2 people found this review helpful.
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Oct 5, 2016
Very easy!
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Oct 2, 2016
The sales person got me the correct information that I needed. The truck is too long to fit my situation. Many Thanks.
2 of 2 people found this review helpful.
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Sep 24, 2016
After a test drive I made an offer. The offer was respectfully rejected without a counter offer. Fortunately, I bought a vehicle less than one mile away.
6 of 7 people found this review helpful.
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Jul 17, 2016
Awesome group of people i will refer my friends and family to purchase automobiles
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Jul 15, 2016
Dealer contacted me immediately
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Jun 12, 2016
I purchased a vehicle send them a check when I went to pick the vehicle up I learned that the vehicle had been sold to another buyer. Selling the vehicle broke my wife's heart I will never do business with them again..
7 of 7 people found this review helpful.
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May 28, 2016
Pretty good experience overall. Trim level of car was not the same as what was on the lot but they took extra money off the price for this. Sales guy was nice and helpful. Relatively quick in and out.
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Apr 20, 2016
The car I wanted was already sold. I didn't get to know them very well ,but they seemed like they really want to help .
1 of 1 people found this review helpful.
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Apr 16, 2016
Dealer called back immediately.
1 of 1 people found this review helpful.
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Apr 3, 2016
No personal feel to email responses
1 of 1 people found this review helpful.
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Mar 19, 2016
owner emailed after three days ok
0 of 1 people found this review helpful.
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Mar 18, 2016
Beautiful Armada but it's expensive for me.
0 of 1 people found this review helpful.
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Mar 6, 2016
eager and prompt to deal.
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Mar 5, 2016
Bad customer service and don't listen to customers wants
2 of 3 people found this review helpful.
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Feb 19, 2016
This dealer was one of my best experience great service worked with my price range and I got exactly what I wanted great place to go I would highly recommend Hawkinson Nissan. Thank you. 5 star service.
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Jan 27, 2016
Dealer called but when I told them I would have to fly there and drive the vehicle back no further response received
1 of 1 people found this review helpful.
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Jan 10, 2016
Very good interaction from multiple levels of the Dealership!! Great people to deal with!
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Sep 30, 2012
I bought the vehicle I wanted from this dealer! Hawkinson Nissan is the BEST!!!!!!
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Jul 13, 2012
They were great about contacting me email or phone call! Great service for sure!
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Feb 29, 2012
Diligent in their follow-up.
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