Hamburg Mitsubishi

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5160 Camp Rd, Ste 1
Hamburg, NY 14075

Sales: (716) 646-6000

Service: (716) 646-6000

Today 9:00 AM - 6:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 12, 2017
Good experience, Very courteous, although I did not purchase a vehicle from them, or anybody else for that matter. Still looking.
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Apr 25, 2017
Super place to buy a car. I purchased my car here after finding it on CarGurus. I'm absolutely in love with the car. Great experience and would highly recommend this dealership!
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Mar 5, 2017
They notified me immediately the vehicle was sold. Very professional.
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Dec 3, 2016
e mailed me a form letter never called
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Response from current dealership owner:
Ronn,
The form letter is the auto response from our system. Your information should have been assigned to a sales consultant for follow up. I apologize that you did not hear from someone. I would like to do an internal audit to see where we need to make process improvements, but I can't search using a first name. If you get an opportunity please send me more details to my email address so I can determine where our system broke down. Let me know if you need any further assistance.
Kind regards,
Robert K. Phillips
Robert@hamburgmitsu.com
Nov 19, 2016
Dealing was simple. The young lady I dealt with, Nicole jankowski, was friendly
1 of 1 people found this review helpful.
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Nov 13, 2016
I purchased the truck that seems solid. More rust underside than I expected so I hope this is not serious. Just to protect I had it oil sprayed. Good for the age. My trade in was said to have frame rust that was eating away the structure. I believe we both made a good deal for each other, that is why I purchased from a dealer and not a private owner or local corner business.
1 of 1 people found this review helpful.
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Oct 14, 2016
Haven't been their dealership but their sales department has been good responding back to my emails. I was surprised.
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Sep 19, 2016
They only contacted me once like 4 days after my first inquiry. On their email back to me they only mentioned vehicle is still available. No phone call/ appointment was ever made. Not heard from them since.
1 of 1 people found this review helpful.
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Response from current dealership owner:
I am sorry that our team did not get back with you. We try not to be aggressive with our follow up as consumers do not like that practice. It sounds like we did not provide the level of service that you expected. Can you share more information in an email or chat when you get a moment? Your first name is not enough for me to review the response from one of my staff for process improvement. Thank you for the feedback. We will certainly work on our responsiveness.
Aug 21, 2016
A little slow to respond, but respectful.
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Response from current dealership owner:
Sorry for any delay in response to your inquiries. At Hamburg Mitsubishi we do not employ an outside source to answer our chat and email requests, as many car dealers do. We prefer to offer a more personal and direct response. I hope you enjoy your new car and the deal you received from Hamburg Mitsubishi!
Read 1 old review
May 12, 2016
Never bought a car long distance before. It was a 200 miles one way to pick up this car for my daughter and it went better than deals I have done in my hometown. Great dealership with personable sales guy. The car was just what we were looking for with only 7600 miles. My daughter loves the Lancer GT. It is so sporty and the manual transmission is so fun to drive. Mitsubishi cars are the best on the road. I sh I uld know as this is the seventh one in our family. Never a problem with only general maintenance. Working with Hamburg Mitsubishi was great and I would highly recommend them to anyone looking for a car.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thanks for coming to see us in Hamburg! We are glad to hear that you love your new Lancer! Enjoy.

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