Hallmark Volkswagen At Cool Springs

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620 Bakers Bridge Ave
Franklin, TN 37067

Sales: (615) 236-3200

Service: (855) 662-7201

Today 8:30 AM - 8:30 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 5, 2018
Walked out several times only to come back after a Nissan Juke. The only issue I had to finance through them to get the price I wanted
Mar 20, 2018
I contacted them and they responded immediately. Made appointment for the following day and had the car purchased within 2 hours.
Feb 18, 2018
They were not happy to come down on the price unless I financed the auto. They were not happy to accommodate me with touching up paint chips, even if it was a week or more later. They would not take a deposit. I purchased another car at a wonderful dealership. They came down on the price $288., Made sure I was happy with the car, filled the gas tank. The car was a year newer and had 25,000 less miles than the one at Hallmark.
1 people found this review helpful.
Response from current dealership:
Arlene

I appreciate you taking the time out of your day to give us a review. We do try and price all of our used inventory using a market-based pricing approach. This allows us to give our customers top dollar on trade-ins as well as to try and ensure we are priced fairly in the market.
Feb 17, 2018
I wish I can give them less than one star On the car guru website prince says $27,765 When I called they wants 36,500
1 people found this review helpful.
Response from current dealership:
Rajinder
I can certainly understand why you are upset and I would be happy to speak with you about the pricing error. Please feel free to contact me at the store 615-236-3200
Cody Burns
General Manager
Feb 15, 2018
Friendly and helpful
1 people found this review helpful.
Dec 17, 2017
Straight forward folks no games to play
0 people found this review helpful.
Aug 8, 2017
5
Salesman was very nice. We are planning to go see this week.
Jul 27, 2017
Vindy
Great people to work with.
Apr 27, 2017
Very helpful and willing to do whatever they could to help me.
Apr 15, 2017
Fast respond! Nice guys!
Mar 24, 2017
Great experience with level of assistance and professionalism
Feb 9, 2017
Timefx1
5
The dealership was great to work with, I researched the car I wanted and what I wanted to pay. They were easy to work with and we made a deal that day. The only thing I wasn't happy about is having to buy a new battery the day I picked up the SUV. The battery should have been caught when they did their "inspection" since they had to jump it off to get it running. If it wasn't for that I would have given them 5 stars. I had to spend a $150 on the truck within 2 hours of buying it from them.
2 people found this review helpful.
Dec 27, 2016
The salesman that contacted me was very nice. He was prepared to answer my questions with accurate info. I never got the feeling he was pushing me to buy if I wasn't ready. Of the three local VW dealerships I spoke to, my experience was best with Cool Springs. I also felt their prices for vehicles on their lot was lower than the other two local VW dealerships.
Read 17 old reviews
Jan 2, 2016
I went thru 19 dealership before I came here..Everything was awesome at first..once I decided to buy the vehicle.. they couldn't get my title, so I had to wait a week to get it....Cody didn't apologize & didn't care that I drove 3 hrs away and spent 2 nights waiting 2 get my car..but I end up dealing with Ernesto he was awesome and handle everything..went thru the haste of waiting to get my vehicle , but it was worth it...
2 people found this review helpful.
Jul 5, 2015
Very professional
Jun 28, 2015
Purchased a safety inspected car that had no brake lights. They sent me on the interstate with my two year old in the car at dusk with no brake lights . So I returned it to them immediately; while they fixed the brake lights someone hit something and dented the fender and bumper which they did not fix. I am stuck with a car I paid full price for that has body damage. I guess since it was not a safety hazard their was no reason they had to fix it by law, but whats the point of going to a dealership ??
6 people found this review helpful.
Feb 27, 2015
excellent
Feb 3, 2015
I bought a used car a few days ago. After being guaranteed that the car was in perfect condition, I have a headlamp out and squeaky breaks. While I was at the dealership, I was not important enough to have a dedicated salesperson so I was helped by about 3 different people on and off. I didn't have a great customer experience.
2 people found this review helpful.
Nov 26, 2014
The dealer was great to work with and when they knew we were serious buyers they responded favorable on price. I would say the whole car buying experience was very favorable and they were very accommodating.
Aug 16, 2014
Very friendly and efficient staff from beginning to end.
Aug 13, 2014
Jun 26, 2014
car was not available
1 people found this review helpful.
May 13, 2014
Very nice, no pressure.
Apr 24, 2014
VIP service
Jan 14, 2014
After negotiating with a car salesman for a very reasonable price, the financial manager came into the room and not only insulted us, but had absolutely no desire to negotiate with us and ultimately resulted in us leaving without making a deal. I later bought the same car for $500 less at another dealership with better features. I was disgusted with how me and my mother-in- law were treated. I won't return and will recommend no business to them.
3 people found this review helpful.
Apr 20, 2013
Friendly Staff
Mar 1, 2013
lied about the final price, wanted double what we agreed upfront
2 people found this review helpful.
Feb 9, 2013
Samson is a very good salesperson, not pushy, but very helpful. I enjoyed working with him.
Jul 18, 2012
angel_machine
Saleswoman extremely polite, but management refused to budge from "internet sale price" on a used car and accept a reasonable offer based on market value after previously stating that any reasonable offer would be considered. Older used car extremely overpriced. Will not shop here again.
2 people found this review helpful.
Feb 5, 2012
Very nice but car had sold

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