Hall Ford Lincoln Newport News

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Internet Approved, Blue Oval Certified

12896 Jefferson Avenue
Newport News, VA 23608

Sales: (855) 349-5255

Service: (877) 360-6789

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 16, 2017
definately good company...yes it is
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Aug 19, 2016
Very responsive to any questions I had
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Aug 13, 2016
HORRIBLE!!!! Dealership Called and I explained I had to work and would not be able to see car till later in the week. I was called several times afterthat over the next two days. I received multiple daily emails. Bordered on harrasment.
2 of 2 people found this review helpful.
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Apr 6, 2016
I've bought 2 cars from Hall in the past year... I made a simple request for a price on this mustang via email. Not only was the "Internet" price they quoted me thousands above market value, but since my email was on file from previous purchases they decided to look up my info and have BLASTED my email and phone with spam and messages since the day I made the request. HAHA, they are calling again as i write this! Bad Form Hall Ford of Newport News. You just blew a guaranteed sale..
2 of 2 people found this review helpful.
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Mar 22, 2016
10acboy
While looking online on CarGurus.com for a 2013 Honda Civic on Sunday, I came accross an ad for a model that met my requirements. No dealership information was present, but there was an inquiry section I could fill out so I sent in my name, email address and phone number. A few hours later, I received a call from a lady stating she was calling about my inquiry and wanting to find out a time I could stop by to see the car. I told her I would have to talk to my wife and daughter (buying the car for my daughter to go to college) about their plans and get back to them. The lady said that I would be talking to Travis, and provided a number to the dealership. Later, I received a couple emails from the General Manager. One was a generic email thanking me for my inquiry, along with an attachment of the listing I asked about. The other provided some pics of the car and the Dealerships name, address and phone number. I was pleasantly pleased with the service so far. Monday came and I was working, when I received another generic email (11:30am) from the General Manager thanking me for my inquiry. Then shortly later (2:30pm), I received a phone call from Travis. He asked me when I could stop by and see the car. I told him I would have to talk to my wife and daughter to see when I could schedule a time to testdrive. I told him possibly today or tomorrow, but could not give any definite timeframes as we are busy during the week. Then at (3:30pm) I received an email from Travis confirming I had setup an appointment for 6pm. (OK ... This is getting very pushy). When my wife and kids got home from work and school, I discussed going out to the dealership to check out the car after dinner. My daughter agreed so at 5:30pm I called the dealership and told them I live an hour away and could make it there by 7pm. They asked me about the 6pm appt and I told them I had never setup any appt and that Travis must have misunderstood me. She said she would let Travis know that I was coming and have him get the car ready for a test drive. My daughter and I made it to the dealership by 6:45pm only to find that Travis had left early this morning due to a sick family member. (Now I'm starting to loose my patience with this company). The salesman said he would be happy to show me the car. We proceeded to wait while he grabbed the keys. He then came to us and informed me that the car actually sold a few hours earlier, per one of his coworkers. (Now I'm hot!!!!) I told him that we had just talked to someone just over an hour ago and setup an appt for 7pm and just drove over an hour to get there. We left with no hesitation. We drive all the way back home and receive yet another generic email from Travis stating "I am sorry you were unable to make it into the dealership." The he goes on to say he will call me soon to re-schedule. Nobody ... Not even the General Manager Jess, seems to communicate w/ each other at this dealership. The just keep sending out generic emails. I hope they see this review and can take some time to discuss their poor customer service practices and lack of communication skills with their management, so that no-one else has to go through all this. Good Luck. Post Note ... I received a call from their HR department, asking about my experience. I told her the problems I had and she said she was sorry ... then she asked if I was still in the market for a car.
2 of 2 people found this review helpful.
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Mar 22, 2016
They high balled me over phone and I told them I was looking at another car at a lower price similar equipment, etc. They called 2 times about an appointment that never was scheduled.
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Feb 6, 2016
Travis was very good. Immediately responded and I received the exact truck and deal I wanted.
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Oct 30, 2015
Sampierce44
Very nice. Very good about maintaining contact and making sure all questions are answered.
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Read 4 old reviews
Aug 1, 2013
Hall Ford Lincoln of Newport News has been very responsive to my request.
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May 29, 2013
Purchased a Nissan Coupe for $17,334 requested it be cleaned the day prior to pick up and it wasn't. Besides that the front tires needing replacing, nothing was explained about the condition of the car. Be careful upon how you deal with them.
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Dec 5, 2012
The best
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Oct 24, 2012
The worst customer service ever!!!
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Hall Lincoln Newport News
12896 Jefferson Avenue Newport News, VA 23608

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