Gwinnett Mitsubishi

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3285 Commerce Ave
Duluth, GA 30096

Sales: (770) 255-3939

Service: (866) 413-2417

Today 12:00pm - 6:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 1, 2017
The car I was interested in was already sold, and is still posted as if it is available. The staff was not welcoming, so once I was told the car was sold I left.
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Sep 26, 2017
I did not buy, but Dealer responded timely via email. When I drove to the dealership, the office and lot was vacant. I called and a salesman told me the business had moved around the corner, but had not fully updated the public about the new address.
1 of 1 people found this review helpful.
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Sep 18, 2017
I have visited this dealer 2 on my search for a car. Both times i test drove the cars neither had gas and I was given a 5 gas card to go put gas in it and told that they only keep 5 in tank on the other one i drove. On both cars something was noticeably wrong with both. One with no AC and the other had a knocking in the engine. Both cars were barely vacuumed. It is obvious that this dealer is in the business of flipping auction cars with no intent to sell quality cars. This dealership is a joke.
2 of 2 people found this review helpful.
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Sep 3, 2017
The sales man contacted me several times
1 of 2 people found this review helpful.
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Aug 31, 2017
I was contacted. Went to the dealership on my own, to the address given in the email. The bldg was abandoned and there were a few damaged cars on the lot. No Infinity, so I left. Was contacted again, with same address. I chose not to return.
5 of 5 people found this review helpful.
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Aug 30, 2017
Andres Ramos
Worst customer service. Lazy guys and they said the car already sold but was on lies. My friend call 5 days before and they says still available.
6 of 7 people found this review helpful.
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Aug 20, 2017
GuruDDNCM
Answered the call and were helpful
2 of 3 people found this review helpful.
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Aug 4, 2017
Nice people. Great cars.
1 of 2 people found this review helpful.
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Jul 25, 2017
If I could give a zero I would. Dealership isn't even where it listed to be. Cars are really dirty. Sale people are not knowledgeable about cars. The sales floor is super tight and dealership is messy.
8 of 9 people found this review helpful.
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Jul 18, 2017
I drove 57 miles on a Thursday afternoon through the Atlanta traffic to get there and the car was not even there. I called before leaving my house and left a message to please call me if there is a problem before I drove all the way out, but no one did. Our salesman said that the car was at the BMW dealership getting some recalls fixed, but we later learned (found some paperwork) that the vehicle was out on loan while another customers car was being repaired. We were looking for a specific car and this one was it.We agreed on a price without seeing the car with the agreement we could back out if it wasn't up to our expectations. We were told several times the car was flawless and in exceptional condition. We met up with our salesman again on Friday (when the BMW dealer was finished with it. wink wink) He showed up 40 minutes late after picking the time himself with a less than flawless car. Cracked windshield, broken window shade, broken power point covers, missing a/c control knobs, and one of the biggest selling points for the car, a rear seat entertainment system, had one of the screens cracked. After agreeing to get everything fixed (except the DVD screen) we took the car. I don't actually think they are going to fix the other things either, but I did get a great car at a great price. I just had to deal with the lying to get it. If you have to deal with them, don't trust anything you can't see for yourself.
9 of 9 people found this review helpful.
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Jul 8, 2017
gcgcjj
I will call them again fast reply
1 of 3 people found this review helpful.
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Jul 6, 2017
Reply was 2 or 3 days later, No one could tell me about the truck, and their out of state person never called.
3 of 3 people found this review helpful.
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Jul 5, 2017
Guru77MQ
professional and helpful
1 of 2 people found this review helpful.
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Jul 5, 2017
very friendly prompt response
1 of 3 people found this review helpful.
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Jul 4, 2017
SUZUKI02
Really good people great customer service from Brian Cain and Laura Bearden there best
1 of 2 people found this review helpful.
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Jun 30, 2017
Yes they answered my question, whish was if the car in question was still available so I will go a take a look at it. the answer was YES, so I travelled 40 miles and when I arrived and asked to see car, the answer was that car was not for sale, becouse it has the gearbox damaged, but had other car that could sell. To me they are VERY IRRESPONSIBLE AND WOULD NEVER BUY A CAR at GWINNET MISUBISHI
7 of 7 people found this review helpful.
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Jun 29, 2017
I didn't like it I was going up the dealership saying the car is still here,I get up there they already sold it.
6 of 6 people found this review helpful.
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Jun 29, 2017
Dillard was great. Contact me immediately. Was a very attentive to what I needed. May email contacts. Was very thirsty for sale. But not overbearing. I would deal with this person in the future. I did not purchase any vehicle, but because of their tenacity I would love to purchase one in the future.
1 of 2 people found this review helpful.
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Jun 22, 2017
After contacting the sales department I never received a respond back from anyone, no one had informed me of condition of the vehicle and I felt rushed when I did ask questions, the guy I spoke with seemed clueless about the vehicle in general and wasn't very knowledgeable nor helpful.
9 of 9 people found this review helpful.
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Jun 19, 2017
Sweetandsoursue
Great customer service
1 of 4 people found this review helpful.
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Jun 19, 2017
Contacted me right away and let me know the vehicle was sold
1 of 1 people found this review helpful.
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Jun 11, 2017
BackCountry
The car was being driven and completely ragged out!! The picture is nothing like the one on the lot. Drove 5 hours to look at it it was a complete joke will not look at another car from them!!!
15 of 15 people found this review helpful.
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Jun 11, 2017
I was contacted by a salesman about the car i was intrested in..but the salesman said that it was not a good car to buy..an insisted on trying to get me to purchase another car...but i declined an move on to search for me car somewhere else
6 of 6 people found this review helpful.
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May 11, 2017
Great
1 of 4 people found this review helpful.
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May 11, 2017
Horace Smith was great he listened to what I wanted and made me happy by delivering it. He really took care of business and really appreciate him and the rest of the staff. My experience at Gwinnett Mitsubishi was wonderful.
4 of 4 people found this review helpful.
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May 10, 2017
WO6116
Contacted by phone. Pleasant salesperson negotiated from $2900+ "drive out price". Said they could go down $400 off "dealer service" charge to get price down to what my daughter could afford. Based on that we drove 90 miles to check out car. It appeared to be as described but when the paper work started they were back up to the $2900+. After my complaint they eventually lowered dealer charge but not the $400 we had planned for her car. We walked, wasting a whole afternoon of travel. Apparently when I specify a max of $2000 to CarGurus it invites a raft of $1999 bait prices with no idea of what the final charge is going to be.
14 of 14 people found this review helpful.
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May 7, 2017
Was highly interested, Got alot of auto responses and emails but no real help! Even when I personally reached out. Ended up buying this vehicle elsewhere.
4 of 4 people found this review helpful.
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May 5, 2017
I had a "VIP appointment" to test drive and possibly purchase a used Lexus IS250C that had been on their lot for several weeks. I told them I would have to drive an hour and a half, so they supposedly verified the car was still there at 10am. When I arrived on time at 7pm, they said the car had been sold that very morning. Really? No one thought to at least call me, a so-called "VIP" to let me know this? Had they done so, I would have likely come in to look at a couple of other vehicles. Since this showed an apparent lack of customer care, I decided they don't need my business...ever!
11 of 12 people found this review helpful.
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May 4, 2017
NilsaDogan
It was great
2 of 2 people found this review helpful.
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Apr 20, 2017
If you are out of town , you have no chance !!! Literally called this dealership three days in a row actually spoke with the gentlemen each time, said he was going to contact me back . The fourth day I call come to find out they sold it. I'm very disappointed in the service.
5 of 6 people found this review helpful.
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Apr 19, 2017
Dealer did an excellent job following up and getting me the info that I requested. Even after not being able to reach me, he continued to leave messages and emails to assist me.
1 of 1 people found this review helpful.
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Apr 12, 2017
Replied when they could , didn't buy from them but they are very considerate and will help you find something that will suit you
1 of 1 people found this review helpful.
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Apr 6, 2017
Sebring_1225
Called back promptly
1 of 1 people found this review helpful.
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Apr 4, 2017
I would like to say thanks to Decora Burke she did a wonderful job I purchase my dream car she got me approved in 10 minutes and out the door in less 45 minutes.
3 of 3 people found this review helpful.
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Mar 30, 2017
vedgren roberts
I was contacted via email several times from the dealer.
1 of 2 people found this review helpful.
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Mar 28, 2017
They clogged my email with junk emails and never responded to my actual email request for information. Simply horrible!
3 of 4 people found this review helpful.
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Mar 18, 2017
I am not impressed, I had to send several emails to get my questions answered and got more spam emails then real responses.
5 of 6 people found this review helpful.
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Mar 13, 2017
noj157
Yes I was contacted with the info I requested
1 of 1 people found this review helpful.
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Mar 2, 2017
I doubt this dealership actually had the car being offered on the internet. Other reviewers indicate they showed up at the lot to find the car they were looking for was not there. From out of state I showed interest in the 2012 Bentley Flying Spur they were offering, and was assured it was still available at the time of communication. Later I was told it sold "yesterday" although it still shows as available on the website.
6 of 6 people found this review helpful.
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Response from Gwinnett Mitsubishi:

I do apologize for the misunderstanding. The Bentley Flying Spur you speak of has been sold and sent to it's new owner in Las Vegas. We do not engae in the game of "Bait N Switch". We are however in business to sell vehicles and we do a pretty good of just that. Unfornatley, we normally have more that one customer inquiring about vehicles and we have 15 sales associates and some may assume that because they can see and physically touch the vehicle it's still available when there are some particulars that are still being worked out such as shipping, and the financing of the vehicle. A
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Feb 26, 2017
Very responsive. No hassling. Drove the vehicle by myself. Very pleased.
1 of 1 people found this review helpful.
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Feb 19, 2017
EmilyOrtiz1
Great!
1 of 1 people found this review helpful.
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Feb 14, 2017
Bosstone74
Dealer responded, but didn't answer my question of "do you have the carfax?" Instead, said call me.
4 of 5 people found this review helpful.
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Feb 13, 2017
Call this dealership before you waste your time going down there. When I arrived they spent 30 minutes trying to locate this listing. It is not there. Two days later a different vehicle came up as available at this dealership..... I called .... guess what??? No vehicle matched the one they we advertising.
8 of 8 people found this review helpful.
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Feb 9, 2017
Zebbora
Finance did not disclose details of warranty, said that it was required by lender and I had to purchase one which was not true. Car was not detailed or serviced. There was a leak under the floors that I didn't realize until after purchase. The worst car buying experience ever. Not professional, no integrity.
9 of 9 people found this review helpful.
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Feb 6, 2017
They still advertise the car that was sold two months ago. Sales people are clueless.Wasted two hours going there for a car they didnt have!
6 of 6 people found this review helpful.
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Jan 12, 2017
The response quick and with courtesy .
4 of 5 people found this review helpful.
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Jan 11, 2017
Less than 1 star - Dealer never had the car advertized.
10 of 12 people found this review helpful.
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Jan 9, 2017
Never gave any clear information and when visited the lot no one came out to meet me, also no truck in sight
3 of 5 people found this review helpful.
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Jan 9, 2017
Would never recommend this dealership to anyone I know! Horrible customer service. First visit was "ok" saw a bmw online, went to dealership to test drive. sales person was "ok". I told him the car drove ok but i wasnt crazy about it but wanted to look at other cars but was certain of the type of car i wanted and wanted to purchase by the end of the year which i had one more week to do so. The sales person never followed back up with me like he said would. Even after that, I saw another BMW of my chioce. I called before going to confirm the THREE cars were still available and on the lot. Was told they were all avail. I drove all the way from lithonia (24miles) on dec 24th afternoon to be told by a sales lady that they were all sold! After being very disappointed and feeling like this trip was a big waste of time she begins to give me her sales pitch of what sounded like she just got out of training! I told her exactly what i was looking for and nothing else. She proceeds to try to MAKE ME interested in other cars that im not interested in. She then tells me that there is a bmw in one of their other lots. Took me there, the salesperson that she needed to go through was out test driving someone else so she couldn't let me test drive but said he will be back in 5 mins or so. Then in the same breath she says let's go back to the other lot. I said i would like to test drive the car you drove me up her to see. I also said once again please don't make this a waste of my time. She begins to YELL AT ME.. at that point i stopped everything and told her to get me back to my car before somebody gets hurts! Bad experience! Especially when i was so excited to treat myself for Christmas.
17 of 17 people found this review helpful.
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Jan 2, 2017
Great response time and helpful for your needs!
1 of 1 people found this review helpful.
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Dec 31, 2016
Dealership responded time they open.
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Dec 29, 2016
Good experience... Really tried to make my car buying experience really smooth.
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Dec 24, 2016
Car had issues and after inquiring about them, was told they sent it to be fixed but sold it.
8 of 8 people found this review helpful.
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Dec 21, 2016
Car been in a wreck a little over price for the background on the car
4 of 4 people found this review helpful.
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Dec 7, 2016
This dealer was very responsive, but we ended up purchasing elsewhere before we got around to seeing the car this dealer had.
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Dec 7, 2016
We found a vehicle online that we were interested in, but it only had a factory picture for the listing. I requested pictures and was sent a link to the listing with the same factory picture. A person called and I again requested pictures of the ACTUAL vehicle. That person seem surprised that I wasn't satisfied with the ONE factory picture. "Oh, you want pictures of the actual vehicle?" Um, yes, ma'am; one factory picture is unacceptable. I STILL never received real pictures. We purchased elsewhere.
14 of 15 people found this review helpful.
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Dec 3, 2016
Good customer service, Luis was very helpful and Brandon did respond to me quickly.
1 of 2 people found this review helpful.
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Dec 2, 2016
Everyone has been very pleasant am very interested in buy a car with you all.
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Nov 27, 2016
Great response . Too bad the car I wanted was sold
1 of 3 people found this review helpful.
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Nov 25, 2016
Very good and attention to detail
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Nov 12, 2016
Great customer service, Corey was wonderful. Only disappointment was they didn't even give me a full tank of gas and we drove 2 hours to purchase vehicle.
2 of 2 people found this review helpful.
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Nov 11, 2016
I was treated well. No problems.
1 of 3 people found this review helpful.
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Nov 9, 2016
Jeffr159
I set an appointment. During my 45 minute drive there I was called and told the car was unavailable. I was invited to keep the appointment to see others Offered for sale. I was handed off to a new sales person when I got there. The ONLY example was 25% more expensive than the one I wanted to see. No sale. Now, 10 days later, the one I wanted to see is still being advertised. You decide about their ethics.
19 of 19 people found this review helpful.
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Nov 9, 2016
I did not buy, but they were very responsive.
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Nov 3, 2016
Very deliteful! ..Return calls....MO Lewis #1.was very Responsive wonderful to deal with..
2 of 3 people found this review helpful.
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Nov 2, 2016
xxxlmuscle
I made a firm and reasonable offer they refused and now they will not stop contacting me. Do not give them your information unless you want to be harassed.
5 of 5 people found this review helpful.
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Oct 21, 2016
Reply was quick
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Oct 18, 2016
Sale Rep Diana stood me up for my appointment. Never called to apoligise. Very unprofessional.
8 of 9 people found this review helpful.
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Oct 18, 2016
Very nice, ,very nice. .
0 of 1 people found this review helpful.
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Oct 17, 2016
Corey the Internet sales manager is awesome. The price on vehicle was fantastic and customer service was great. Promptly responded to all questions and made the deal happen at the best possible price.
2 of 3 people found this review helpful.
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Oct 15, 2016
Excellent service.
1 of 4 people found this review helpful.
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Oct 13, 2016
Call about the car, the dealer said they would check on the car and call me back, never received a call back so I called again and the same thing. Call again and finally they told me the car was not ready for sale.
1 of 1 people found this review helpful.
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Oct 8, 2016
Did not provide the pricing information and wanted me to go over there for a test drive. Not interested without knowing the price of the car which I offered and was looking for.
6 of 6 people found this review helpful.
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Oct 8, 2016
Did not provide the pricing information and wanted me to go over there for a test drive. Not interested without knowing the price of the car which I offered and was looking for.
12 of 12 people found this review helpful.
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Oct 7, 2016
dealers very eager to help, very pleased with respond!
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Oct 7, 2016
It was a great experience. They were professional and honest.
1 of 3 people found this review helpful.
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Oct 2, 2016
Service nice, car was all hit and the mileage was 3000 different than the ad. . Also, was not organized as they kept calling me with the same questions as the agents are not synchronized.
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Oct 1, 2016
The salesman was very helpful. He responded to all my emails. Every question was answered and I was kept in the loop about the vehicle .
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Sep 28, 2016
Said someone would be in touch never heard from them until I called them to find out car was sold. They did not offer to find anything comparable.
4 of 4 people found this review helpful.
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Sep 24, 2016
Still waiting to see vehicle I was interested in. Can't give full review as of yet.
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Sep 19, 2016
Stacey0626
Great experience, great people!! Fast and easy we purchased our traverse from them.
1 of 1 people found this review helpful.
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Sep 15, 2016
Quick response
0 of 1 people found this review helpful.
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Sep 15, 2016
Had appointment and car had already sold and no one called. Lot looks like a junk yard
2 of 2 people found this review helpful.
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Sep 15, 2016
I choose against the vehicle too many miles. though the price was reasonable.
0 of 2 people found this review helpful.
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Sep 8, 2016
Very good
1 of 4 people found this review helpful.
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Sep 7, 2016
When I arrive, the car I made an appointment to see had been taken by someone I was told was the owner's brother. So why have me waste my time making the drive if it was known that the car I wanted to see wasn't available. Another car I wanted to drive required a jump start which surprised me because I thought all cars were started on a regular basis to prevent a battery related issue. I was however disappointed to see the number of men in the dealership but it was a female salesperson who brought out the equipment to start the car. Come on guys - is chilvary really dead?
2 of 2 people found this review helpful.
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Sep 4, 2016
Their staff was courteous. We got a good deal on our Outlabder. Terry was very helpful, he made the buying process fun and short.
1 of 1 people found this review helpful.
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Aug 31, 2016
MRSDPC2016
Made contact already purchased another vehicle
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Aug 30, 2016
Excellent as usual. Very Impressive dealership....
1 of 3 people found this review helpful.
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Aug 27, 2016
The car was not so impressive. It, had no navigation as listed. Aluminum parts on the engine were rusted...The car had a collision and was not repaired with original parts.
2 of 2 people found this review helpful.
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Aug 18, 2016
The salesman who contacted me back was great. I will contact him I'm the near future when I am ready to buy. Thanks
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Aug 15, 2016
quite pleasent
0 of 1 people found this review helpful.
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Aug 14, 2016
I would never recommend them. I went there to see 2012 Honda CRV which was accidental and I offered him to negotiate at one particular price and they were not agree on that. now the same car they are offering less than what I offered and still that car didn't sell. any way I bought another car with different dealer and I am happy with the deal.
1 of 1 people found this review helpful.
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Aug 12, 2016
Great
0 of 1 people found this review helpful.
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Aug 12, 2016
Redgtv2000
Very professional!
1 of 3 people found this review helpful.
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Aug 11, 2016
Kendall8550
Agent responded quickly to my email.
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Aug 4, 2016
Very eager to please their customers.
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Aug 2, 2016
This place is a bait and switch! Been advertising the same car for weeks. They say it is in the shop for inspection or has been sold. Take it off the internet people. This business has several bad reviews. Stay away from this one.
3 of 3 people found this review helpful.
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Jul 30, 2016
great
1 of 2 people found this review helpful.
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Jul 22, 2016
Followed up quickly
1 of 2 people found this review helpful.
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Jul 21, 2016
Very good service
0 of 1 people found this review helpful.
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Jul 21, 2016
Rick the internet salesperson kept me informed with emails.
1 of 1 people found this review helpful.
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Jul 18, 2016
terrible experience. spoke with salesman, he gave his word to call me as soon as this car became available on Wednesday. When I didn't hear from him by Wednesday afternoon, I called and the vehicle had been sold. I was willing to provide credit card info to hold/buy vehicle since it would have taken me 2 hours to get there. I would pay extra to not deal with this dealership!!!
2 of 2 people found this review helpful.
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Jul 15, 2016
They were very responsive and willing to answer all questions. Truly a great experience.
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Jul 14, 2016
Answered my email quickly
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Jul 12, 2016
This is my first time looking for a vehicle and you guys made me feel special Courteousy was great (on point0
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Jul 12, 2016
Car was sold when I got there, and they didn't try to show Mr anything else. They were pleasant
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Jul 6, 2016
This place is a complete fraud. I called to inquire about the car multiple times and they hung up on me every time when I ask for specifics on the car. I went to the dealership and none of the cars they advertise were at the lot. Then I went online to read their reviews and everyone is saying the same thing. They post pictures of super nice cars at very low prices just to get you to come in. Then they try to sell you an overpriced luxury car. People who bought the luxury cars all said that the dealership couldn't provide the title for the cars or they couldn't get the tag if they were financing thru them. The better business bureau has the dealership at an F rating with big bold warning not to do business with this dealer. And finally the the dealership does not have any Suzuki cars or trucks on the lot at all but poses a a Suzuki dealer. Stay away unless you want to lose your money
3 of 3 people found this review helpful.
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Jul 5, 2016
The car could not be driven for a test drive, it had no fuel, you couldn't open the engine compartment hood, and the sale's person had no concern about my interest in the car, I lost time and gas money, and they said they were going to call me back on the deal, and I haven't heard anything from them yet !
1 of 1 people found this review helpful.
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Jun 25, 2016
The sales agent was accommodating and willing to go the extra mile to assist me. However, the vehicle was not in the condition I expected.
2 of 2 people found this review helpful.
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Jun 23, 2016
Great dealership
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Jun 20, 2016
Good salesman dirty vehicle.
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Jun 20, 2016
They have been in constant contact.
1 of 2 people found this review helpful.
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Jun 14, 2016
Ken was very nice. We were trying to purchase out of state & would have sent a check overnight but we made an offer & Ken kept telling us he's waiting on his sales manager to get back to him. After 48 hours we finally said we need an answer & Ken told us the vehicle sold. We were very disappointed in the way this was handled. It should have taken 20 minutes to get an answer, not 48 hours. So we ended up missing out on this sale. We feel like we were being pushed off because we were purchasing out of state. I feel it was very unprofessional & just disappointing. The only positive was that Ken was nice.
13 of 14 people found this review helpful.
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Jun 13, 2016
I was contacted several times but I decided not to persue this car as I did not realize that the car is in Georgia and I live in Texas.
0 of 1 people found this review helpful.
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Jun 13, 2016
The car represents were friendly. But I choose a car that meet my needs better.
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Jun 10, 2016
very persistent and helpful
1 of 2 people found this review helpful.
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Jun 8, 2016
Talked to sales man about an BMW m5 acted like I couldn't afford it or something just not a good experience
10 of 10 people found this review helpful.
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Jun 2, 2016
Contacted us quickly. Fantastic Dealership- really Great employees (Corey and James) went the extra mile to make sure everything went as smoothly as possible. Bought a used car via email and phone calls from out of town 4 hours away. We went to pick up the car and it had a problem immediately on the way home, they sent a wrecker, fixed the car, and delivered it in a very short time - no charge and no issues at all. Love the car and Gwinnet Mitsubishi was extremely fair, helpful, and honest. Will be back when we need the next car. Thanks Gwinnet Mitsubishi.
1 of 1 people found this review helpful.
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May 24, 2016
The sales person Ken is very helpful & sweet.
2 of 2 people found this review helpful.
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May 22, 2016
Got there and there is NO parking in their lot. It's a confused mess. Had to drive two miles away to one of their other lots with the sales person to see the vehicle I was inquiring about only to get there and find the car wasn't as advertised. Won't go back there .... Ever!
12 of 12 people found this review helpful.
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May 22, 2016
Very nice sales people but the overall experience was lack luster. It appears that they lack the professionalism and the sales experience of the brands that they represent. Attire is not as professional as other in the busiess representing the same brands.
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May 21, 2016
It's good my experience with this company thank you
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May 20, 2016
Great
1 of 1 people found this review helpful.
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May 18, 2016
Von was my sales person called and setup appointment with me and when we meet, he gave me his total attention. He made the process of purchasing my vehicle run very easy! Von and all the crew where very professional.
Is this review helpful? Yes | No
May 15, 2016
Lhayes743
I was extremely interested in learning more about this Jeep. They did email me, but the photos that send me were stock, and they were not even of the same model jeep. After several emails, and thier generic responses, I called, and ask for them to send me some actually photos of THIS vehicle, along with the history report. They did say they would, I'm still waiting.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 11, 2016
good
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 11, 2016
Once I got there I was told that the car was a different color and needed a new motor
7 of 7 people found this review helpful.
Is this helpful? Yes | No
May 11, 2016
Never responded to email request and wanted to come to the dealership. When I mentioned I will be there in the pm I was told car is sold but they have others I can look at
4 of 4 people found this review helpful.
Is this helpful? Yes | No
May 8, 2016
RAK1945
The car I inquired about had been sold.They were very prompt in responding.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 5, 2016
very helpful, personal contact and help
Is this review helpful? Yes | No
Apr 28, 2016
Call once never follow my call up
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 22, 2016
They called and left amessage
Is this review helpful? Yes | No
Apr 17, 2016
Quick response
Is this review helpful? Yes | No
Apr 15, 2016
Friendly customer service, our rep James was very helpful and professional throughout the entire process. Would definitely recommend them in the future.
Is this review helpful? Yes | No
Apr 11, 2016
My experience at Gwinnett Suzuki was A1. I got a great deal on a vehicle and the entile staff were couterous and very professional ! Rashaun was my salesman. Thanks bro for the sweet ride. Rashaun went above and beyond for me. I would definitely recommend Gwinnett Suzuki to anyone who is in the market to purchase a vehicle.
Is this review helpful? Yes | No
Apr 10, 2016
They called a couple hours
Is this review helpful? Yes | No
Apr 9, 2016
Good experience, helpful and friendly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 9, 2016
Took forever to get a real human response, and then they responded, they couldn't answer my questions.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 1, 2016
Responded immediately! However I purchased from another dealer.
Is this review helpful? Yes | No
Mar 27, 2016
Great sales department just didn't have a right deal for me
Is this review helpful? Yes | No
Mar 25, 2016
The salesperson was very unprofessional and insistent on me coming into the dealership. I explained that I wanted to have all my financing completed before I come there, but he would not let me. He then told me that It would be easier to get a new car than a used one because I am a first time buyer. Problem is, I DID NOT WANT A NEW CAR. He made the process of buying a car extremely frustrating and I suggest that no one buy from them.
9 of 9 people found this review helpful.
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Mar 20, 2016
Selling poor quality vehicles. Owner needs to train the sales staff better. National dealership ran like a low class buy here pay here. Suzuki and MItsubishi would not be happy. New sales manager has walked into a mess. He was a very nice guy.
1 of 1 people found this review helpful.
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Mar 19, 2016
They are totally awesome.. they tried the best to give it to buyer. really appreciate it
Is this review helpful? Yes | No
Mar 18, 2016
Very good.
Is this review helpful? Yes | No
Mar 17, 2016
Derrick called, car was sold but he checked their 3 lots for something else that fit our wants. Didn't have anything. Purchase a car elsewhere.
Is this review helpful? Yes | No
Mar 17, 2016
Amcooper
Car has been show here but when contacted dealership says car is not for sale. Why put cars on web site that aren't for sale unless its to get traffic to them. Deceitful practice so I've scratched them off my list of potential sellers now.
Is this review helpful? Yes | No
Mar 16, 2016
Not wiling to negotiate
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2016
we tried several times to go look at this vehicle but it didn't work out due to our work schedules. They sent us pics of the inside and outside of the vehicle to my cell phone. the vehicle sold the day before we were going to look at it. I saw a scratch on the steering wheel that was not mentioned by the dealer when we asked about scratches although it was clearly visible on the pictures they sent.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 13, 2016
Tried to talk me out of buying what I went in for (the Explorer) but kept emailing and texting me about coming in to "check out" and buy it.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2016
Car "sold" just before I got there. "Just a little too late"
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 5, 2016
not very good, first time i talk with sale rep,i got cut off he was trying to talk with me and someone else at same time,talk about unprofessional,and poor manners
1 of 1 people found this review helpful.
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Feb 29, 2016
Sporatic.......slow to give Carfax report.....cars appeared to have been wrecked. scratches and dents on several.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 29, 2016
They are not good at returning calls I try for 2 weeks to buy a car from them they tried to get my car for nothing but did come up on the price they wanted me to paid over 8% interest they only ran the credit in my name not me and my wife l said no they said go thru my bank they dropped the price on car I was buying but would not let me have it for the new price they are more worry about a few dollars than making a sale wasted a lot hours dealing with them
6 of 6 people found this review helpful.
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Feb 24, 2016
Good response.But the car was sold
1 of 1 people found this review helpful.
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Feb 17, 2016
Tim Ingle was our sales person and he is awesome! Although the process took a long time; He got us a great deal for our new family car! I am more than happy with our 2015 Mitsubishi Outlander Sport!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 15, 2016
Got a response back pretty quick, but claim the vehicle was sold "yesterday", but they have other cars that would suit my need. Sounds like a bait to get me in the door. I can't trust dealer who pull this kind of stunt. I got my car from someone else.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 13, 2016
Prompt response to inquiries
Is this review helpful? Yes | No
Feb 12, 2016
Vehical was not like pictured.
Is this review helpful? Yes | No
Feb 10, 2016
She was informative. Very plesant & willing to help.
Is this review helpful? Yes | No
Feb 7, 2016
Diana did a great job selling me a car!
Is this review helpful? Yes | No
Feb 7, 2016
Terrible! Wasted many hours with this car lot, save your time! Said that they would work the deal out and I drove over two hours, would not come down on the car and tried to low ball the trade in
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2016
The salesman dishonest and tried to sell us a volvo listed on carguru for $7,100 for $8,100. When we did not close the deal he walked away and said"I know you were not going to buy". Such rudeness and unprofesional behaviour should not be tolerated.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Feb 3, 2016
Quick response to inquiry.
Is this review helpful? Yes | No
Jan 31, 2016
slink
5
Good
Is this review helpful? Yes | No
Jan 24, 2016
Fast response and very helpful sales associate. Only fault is that the car was sold several days prior but was still listed as avaliable. Thanks, Tim for all your help.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 19, 2016
Good I guess. First time ever dealing with a dealer
Is this review helpful? Yes | No
Jan 16, 2016
Doesn't answer simple questions or read email. Just sends generic reply. I'm out of state so need information.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2016
Friendly and cooperative
Is this review helpful? Yes | No
Jan 7, 2016
Responsive and prompy follow-up
Is this review helpful? Yes | No
Dec 18, 2015
Great
Is this review helpful? Yes | No
Dec 18, 2015
Was quick to respond, car I wanted sold with in a day. Must have been a great car!
Is this review helpful? Yes | No
Nov 30, 2015
They had a car I was interested in so I asked for them to tell me what the best price they could do on an all cash deal would be. Instead of that they sent me an e-mail asking to set up a test drive. I didn't really get any further than that because that wasn't really what I was asking for. They may not want to provide a number. That is fine. I bought a car from another source a couple of days later.
4 of 4 people found this review helpful.
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Read 58 old reviews
Nov 8, 2015
Very good
Is this review helpful? Yes | No
Nov 6, 2015
They were okay. The salesman was nice. The car I went to see wasn't good. They showed me another car that was much more expensive and had me wait for 3 hours with my small children to get it to a price I could afford and then weren't able to do it. They also said the were soft-pulling my credit, instead I got notification from my credit that they did 2 hard pulls which lowered my credit score 10 points.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 4, 2015
kennemaw
Consistent follow up. We are in Kennesaw, so we will shop closer to home before driving to Duluth.
Is this review helpful? Yes | No
Oct 23, 2015
truck was sold but was still listed online. And is still listed for sale smh.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2015
Responded quickly to requests.
Is this review helpful? Yes | No
Oct 16, 2015
Great customer service and a good deal. Thanks!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 27, 2015
Please never try to contact this。 seller. Not responding to my message and email for a week and after I purchased with another dealer they send a message every one or two day to contact me which is way too late. After I clicked the unsubscribe button they still keep shooting me email to bug me and accuse me for disrepect for not respondig them. For god sake do not try to contact them or they will haunt you forever.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 23, 2015
Didn't get to go to the there dealership because the day I was supposed to see the car they told me it was sold the night before. So I give them a fair rating for not having me come all the Way out there
1 of 1 people found this review helpful.
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Sep 22, 2015
Perfect
Is this review helpful? Yes | No
Sep 13, 2015
Spent 40k on a vehicle and they wouldn't give me a full tank of gas before leaving....fail
Is this review helpful? Yes | No
Sep 13, 2015
Told them I had already purchased a vehicle and they continue to send me stuff
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Gwinnett Mitsubishi:

We really sorry for the inconvenience but we'll delete your information of our site. Could you let us know your complete name for delete it?
Sep 11, 2015
they are prompt to respond
Is this review helpful? Yes | No
Sep 1, 2015
Very professional. Fast response.
Is this review helpful? Yes | No
Aug 31, 2015
Shady repair and business tactics. Dealer had unlicensed repairs being completed on vehicles in the back lot. Car had paint refinishing work that literally peeled up off the car i viewed. When asked about warranties for the work, they shrugged. Dealer has vehicles on the lot, which they don't even have keys too, and don't know if they'll get them.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Aug 21, 2015
responded via email the next day
Is this review helpful? Yes | No
Aug 9, 2015
The Honda Accord Gwinnet Suzuki put us in to test drive was absolutely TERRIBLE. There had been NO attempt to clean this 4 year old car up. The smell of SMOKE was Horrible / Awful and I am a former smoker. My personal vehicle NEVER smelled as bad as this vehicle. There was dust and dirt in all the pockets, cup holders, on the dash, in the vents and of course filth on the floor. As i said there had been NO attempt to clean this car. We walked off after driving 100 miles from Macon, Ga to see this car. Oh, well, we ended up purchsing a beauty queen in Macon, Ga for less money.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2015
They tell you that they have the vehicle you inquired about but when you arrived at the dealer they don`t have such vehicle!!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 20, 2015
Sales associate did not follow up with my initial interests/appointment for desired vehicle, and only pursued me after I lost interests.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 10, 2015
ManeeshPant
good customer experience.
Is this review helpful? Yes | No
Jun 13, 2015
Horrible business ethics, mid quoted price on vehicle all the way to signing contract and would not honor it
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 10, 2015
Made contact several times to ensure needs were being met
Is this review helpful? Yes | No
Jun 8, 2015
Salesman called me back and we tried to cut a deal for the car. I told him that I would be flying out from Dallas Tx. To pick up the car and drive it back. He was telling me a total of $30,500 out the door. I spoke with him for a few days and the more I did, the price kept getting higher and higher. Telling me his finance manager wouldn't approve the price etc. It seemed as though the salesman got his customers mixed up and threw out so many prices that he couldn't remember. The final time he called he said the best they could do was $31,950. I've bought a few cars in my life, but by far this is the worst experience to attempt to and I didn't even buy it due to the inconsistencies in price.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Jun 2, 2015
too pushy. Tried to sell me a car with twice the mileage for 2k more than was worth after the car i wanted was not there.
1 of 1 people found this review helpful.
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May 30, 2015
Bait and switch dealer. Car I wanted was never on the lot. Still on website and "it just sold yesterday"
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 22, 2015
The dealer responded and also had a live chat feature which allowed me to communicate with a person regarding my questions about the car.
Is this review helpful? Yes | No
May 7, 2015
responded by email a couple days later
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2015
Horrible customer service. Cars seem to be in poor condition, no dealer inspection records and marketed for sale at highest price.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 26, 2015
Fast response
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 14, 2015
Very responsive, I did not purchase a vehicle here, but they were ready to go.
Is this review helpful? Yes | No
Feb 9, 2015
Great! Very helpful
Is this review helpful? Yes | No
Jan 24, 2015
Very good!!!
Is this review helpful? Yes | No
Jan 20, 2015
I had a good experience at Gwinnett suzuki. I bought a 5 series, I am pleased with my purchase.
Is this review helpful? Yes | No
Jan 14, 2015
mcdoug97
Bought a car from them. Given temporary tags. Told title would be mailed within 2-3 weeks. At 4 weeks, still no title. I called every day. They promised to 'look into it and get back'. They never once called me back. I had to keep calling back. Now temporary tags are expired and still not title or callback.
1 of 1 people found this review helpful.
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Jan 11, 2015
Not very responsive.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 10, 2015
kromich
Did not respond to inquiries. Drove 45 minutes to find that they advertised vehicles not on lot. Appear to drive traffic to their lot by advertising cars they don't have. Still advertising phantom car over two weeks later.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2015
Friendly, simple, no hassle - very accommodating to my needs - definitely recommend
Is this review helpful? Yes | No
Jan 9, 2015
Great follow up. I liked the overall service and selection of cars they had.
Is this review helpful? Yes | No
Jan 4, 2015
Sold car without a full set of keys, auto needed services spent the entire morning getting the servicing done. Car detailing wasn't good. Over all experience could have been better I can say that out of purchasing 5 auto's this was my worst experience.
1 of 1 people found this review helpful.
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Dec 30, 2014
Wonderful service!
Is this review helpful? Yes | No
Dec 28, 2014
I had a great experience at Gwinnett Mitsubishi.I was very please with the response and curtiousness of Mr. Igor, one of the sale representatives, that I had spoken to about a g37 sedan that was listed. Even though I did not prechist this vehicle. He wasted no time on filling me in on the details of the car and finance procedure. He also made it very easy and clear for me to understanding, What I was getting into with this preticular vehicle. And for those many reasons. I am giving Gwinnett Mitsubishi an AAA+++ rating thanks. I recommend this dealership to everyone
Is this review helpful? Yes | No
Dec 20, 2014
Terrible! I inquired about this car and was contacted by a sales person on a Saturday telling me it was available. I immediately e- mailed back and said I would love to come see it and I asked a follow up question. About an hour later I received an e-mail from someone in management telling me that the car had sold but that they had other options that they could help me with. Fast forward to Tuesday. I received another e-mail from another person in sales telling me the car was available and he would love to sell it to me. I sent a follow up e-mail to confirm because imagine my confusion at this point. It took him two days to respond but when he finally did, he said yes we have it I would love to sell it to you. I immediately followed up again to make sure we were talking about the same vehicle. No response. I finally just called over there (rather than rearranging my schedule a second time) and spoke with someone who confirmed that the car had sold on Monday. It became very clear to me at that point why car sales people get a bad name. The last guy lied to get me in there. I get it - it's business. But buying a car is a process difficult enough on it's own even without being jerked around by sketchy salesman who's just jerking you around. In all of my years I've never written a review, good or bad, about any business or person. I felt compelled to do so in this case
1 of 1 people found this review helpful.
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Dec 18, 2014
Went on a test drive and asked them to get back to me with a trade- in estimate for my current vehicle. I never heard back.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 14, 2014
Very helpful
Is this review helpful? Yes | No
Dec 11, 2014
The dealer said he would send more pictures and never did so the deal was off. Never got back to me at all.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Gwinnett Mitsubishi:

I apologize for any inconvenience this may have caused on your behalf! I am the manager and would love the opportunity to discuss this matter in further detail! Please feel free to contact me at your earliest convenience at otis@gravityautos.com.
Dec 7, 2014
Took too long to return my request for additional info. And even though I still haven't bought their one tardy response was all.
1 of 1 people found this review helpful.
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Nov 30, 2014
Everyone was great. The customer service that I got went above n beyond my expectations. I got my dream car that I always wanted n they made that happen for me. Not just that they try their best to finance the car to wear I comfortable with my payment even though my budget was over but it was worth it. Thank you for ya great customer service. If anyone looking to buy a car I recommend going to this dealership they are great.
Is this review helpful? Yes | No
Nov 26, 2014
They didn't have the cars they have listed. Felt like a bait and switch
Is this review helpful? Yes | No
Nov 23, 2014
No pressure, pleasant experience. Did not buy the car, but will go there for future purchase
Is this review helpful? Yes | No
Oct 21, 2014
Jeremy was very nice and helpful. Didn't buy from them, but he was great! :)
Is this review helpful? Yes | No
Sep 13, 2014
They responded very quickly and answered my questions.
Is this review helpful? Yes | No
Aug 31, 2014
received an initial call but when I ask for more information I never got a call back
Is this review helpful? Yes | No
Jun 1, 2014
I had a great experience working with this dealer! They responded to my inquiry in a timely manner and answered all of my questions thoroughly. They were able to give me a sight unseen offer for my trade, then offered me more for it when I got to the dealership. It was a pleasant experience and I would buy from them again.
Is this review helpful? Yes | No
May 15, 2014
Easiest car buying experience ever!!! Got he car I wanted and was impressed by the professionalism displayed by Jim and Marcell. Would definitely recommend this dealership to people.
Is this review helpful? Yes | No
May 9, 2014
Responded to my requests multiple times with a generic email and never answered my questions.
Is this review helpful? Yes | No
Mar 19, 2014
They are probably on par with all dealerships. There is a reason why the name starts with "dealer". It took days to come to an agreement and the documentation is not exactly as discussed. However, there are very personable just needs improvement in inner-office communication. Otherwise, they tend to look as if they are trying to "get-over". I don't think that's the case though.
1 of 1 people found this review helpful.
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Nov 10, 2013
Acuragirl61
Shawn was fantastic, as was Dante. They let me have a car for almost a week to test drive. Very professional and accommodating and not pushy. I highly recommend them.
Is this review helpful? Yes | No
Aug 19, 2013
Great Dealership, quick and friendly service.
Is this review helpful? Yes | No
May 27, 2013
one of the worst dealers i've ever tried to deal with. The truck displayed was exactly what i was looking for and made many attempts to contact dealer to no avail. Ran vin check and the truck came back as 3 different trim levels (Frontier se,pro-4x,and sl. How can a truck have 3 trim levels? The dealer had 2 phone# listed and no one would answer the phone. I did manage to "chat" online with someone named frankie who did have clue what was talking about and did not know if they had the truck or not and had to go out to the lot to see if they did and he would call me back. Never heard from him again. The truck was still listed on cargurus. Finally someone else called me and said the truck was no longer available. I asked if it had been sold? The salesman did not know.I could go on and on but i do not want to spend anymore time dealing with this so-called dealer. Sounds like a pig in a poke to me.
1 of 1 people found this review helpful.
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