Grossinger Hyundai Palatine

221 E Lake Cook Rd
Palatine, IL 60074

Sales: (847) 243-6644

Service: (224) 267-2295

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 29, 2017
hertelmp
Great people to work with, I have not finished my search for a new vehicle and they are still in the race
Is this review helpful? Yes | No
Sep 7, 2017
Great price and great experience. Great at following up. Little far for me to buy a car from them but the price was worth it.
Is this review helpful? Yes | No
Sep 7, 2017
We had a few different contacts quickly after sending in a request for info. We set an appointment to see the car and it wasn't ready when we came in for our appointment, and we were not notified in advance. Once it was ready and we were able to test drive, we liked the car, negotiated a price and made a deal. Finally, after about 6 hours at the dealership and sitting down to sign the paperwork, the bottom line was higher than the agreed upon price, and really they had not come down on the price like the salesperson had expressed. When we pushed for what had been verbally agreed upon, it was refused. We decided to go ahead with the purchase, but we voiced our dissatisfaction with the situation, and then the dealer decided not to sell us the car. The recommendation I have for others looking to buy from this dealer, get the numbers written down clearly from the sales person before you agree to a deal. They blamed it on miscommunication but we had specifically gone over the numbers with the sales person and clarified them 2x before making the deal. It definitely felt like we were being taken at the end, the dollar amount was not huge, but it was the principal of not honoring an agreement. They had already let us move our things over and we had 2 young children with us, so it seems like they were trying to pull something at the last minute.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 13, 2017
Kind helpful willing to go the extra mile
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May 4, 2017
Xantia_5304
Vehicle was listed on carguru but had been sold. Should have been taken off of website after sale.
4 of 7 people found this review helpful.
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Apr 19, 2017
Nicole was wonderful. I reached out Saturday morning asking if she could price out the vehicle for me if I live in Wisconsin. She got back to me quickly and told me exactly the cost I would pay, including Wisconsin license and taxes. I told her I would be willing to drive down and purchase the car that day, so have the car ready. I had a pre-approved loan from my credit union and Grossinger was listed as one of their certified dealers. My credit union said it would be a very easy process and all I needed to do was send over my pre-approval document, which I did that morning before I left. When I arrived, another salesperson Phillip was waiting for me outside. He took me to look at the vehicle, which wasn't detailed but still dirty. I said it looked good and was ready to work through the paperwork. He was very disorganized and didn't help walk me through the process at all. He asked me to sign documents without any explanation as to what they were. They hassled me for not wanting to do financing through Hyundai. They said the $500 rebate would make the 3.9% APR (compared to my 2.76% APR from my credit union) a few pennies cheaper, which isn't true. Phillip asked if I had a check from my credit union to hand to them that day. I said no, I talked to them and they said since they're a certified dealer, I wouldn't need one. My credit union told me they would know how the process worked and it would be really easy. Well it wasn't. They said they needed a check, and I didn't have one, so they told me I needed to go on a temporary contract with financing through them and then have my credit union send the check ASAP. They also never asked if I was making a down payment. I finally got my checkbook out while I was talking to the finance manager and he said "wait, are you doing a down payment?" I said, yes, I told Phillip that. The finance manager said Phillip never mentioned that so he had to print out all new paperwork for the loan. Finally, they had the car sent back to get detailed. I had to then wait for it to get finished. Next, the paperwork included $179 for Wisconsin license and fees; however, when I walked outside, there was only a temporary Illinois license and Phillip said I would have to go to the Wisconsin DMV and get the plates myself. Everything they had said prior had led me to believe they would be able to get me Wisconsin plates. After getting home, I double checked what I had agreed to pay for and $179 was definitely on there for Wisconsin license fees. Phillip didn't even give me his business card, so I followed up with Nicole and the finance manager twice who never responded about these license fees I paid for. No one has checked in to see how I was doing either. When I spoke with my credit union on Monday, she said Grossinger clearly didn't understand how the process works when they are a certified dealer of the credit union. She apologized for the inconvenience and said she would contact the dealer and get it all figured out for me (finally some nice customer service!). They apparently got it figured out and the credit union ended up sending in for my Wisconsin plates, which I had to pay for again. What started out as a great car-buying experience turned into annoyance and disappointment. The process at Grossinger was completely disorganized and uninformative. They acted like they had never sold a car before. Now I've never heard back from them, so I guess I'm just going to bite the bullet and be out $179 since they won't respond to me. SO disappointed.
11 of 12 people found this review helpful.
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Apr 18, 2017
no help from dealer, no one call, after couple days someone call and did not answer questions I have, sales person just push me come over and we will talk about details.
4 of 4 people found this review helpful.
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Apr 1, 2017
They were prompt in contacting me. They provided all the information I requested on 3 different. They explained their pricing and provided the reconditioning on the car. Very professional. A five start performer.
0 of 1 people found this review helpful.
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Mar 8, 2017
Astro_789
Very friendly and helpful. Everyone made my car buying experience enjoyable. No high pressure upsells!
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2016
They responded to all questions that I had. The only problem was the car that I was interested in was posted online before they did the inspection. When I arrived I found out the car failed the inspection and was no longer available. however the car was still listed online days later.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 27, 2016
They could not find vehicle. 40 minutes later they told me to come back. Upon return went for test drive. Before price negotiation, dealer decided not to sell it due to radio problem. No offer to fix, no offer of price compensation. They did not know vehicle condition before listing for sale.
5 of 5 people found this review helpful.
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Nov 3, 2016
Well, they called regularly. Fine. I did go in one evening, only salespeople were there. Car was there, all right, but the lights were left in the on position. Needless to say, car wouldn't start. Looked ok, not great, not lousy, but basically a waste of time since car wouldn't start and porters were gone.
4 of 4 people found this review helpful.
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Jul 8, 2016
Very high pressured sales environment, William pushed a car $7,000 more than the car I originally came in to see. Asked me 5 times why can't I buy it today? What's holding you? Well, it's $7,000 more than the original car I came in to see and I don't make that big of a decision in one visit. Called me two times after that leaving voicemails saying "Let me know please so I don't keep bothering you". Very unprofessional.
7 of 7 people found this review helpful.
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Jun 10, 2016
They are very nice people and tried to entice to buy from by all means.
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May 17, 2016
Met with Dan very knowledgeable. I did not purchased here because I was concerned about the car accident on the car.
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Jan 26, 2016
ehr242
Great
0 of 3 people found this review helpful.
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Dec 27, 2015
good
0 of 3 people found this review helpful.
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Dec 15, 2015
Excellent, friendly and patient sales service here! Jose Guzman and Christian are great to work with. I highly recommend this dealership!
0 of 2 people found this review helpful.
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Read 1 old review
Mar 6, 2013
Very informative, great selection and prices. Salesman was very friendly and helpful.
Is this review helpful? Yes | No

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