Grindstaff Kia

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3608 Bristol Hwy
Johnson City, TN 37601

Sales: (423) 262-4200

Service: (423) 262-4200

Today 9:00am - 7:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 3, 2017
KZCornett
I wanted to come see this vehicle and I called several times to see if it was available on the lot. Nobody would give me a straight answer as to yes or no. I finally drove up there from an hour away only to find out myself it was not there.
1 of 1 people found this review helpful.
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Response from Grindstaff Kia:

i am so sorry this happened to you...I will inform the managers and see what happened.....Mrs. Cornett...I just listened to the phone recordings...I will would love to speak to you...can I call you today if so what is the best time to for you?
Apr 3, 2017
They kept in contact and updated me along the way.
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Response from Grindstaff Kia:

thank you for the 4 stars!!
Feb 19, 2016
I only had one question for this dealer. When they responded they did not answer may question but instead went into there sales pitch questions like; when did i want to buy, what price range was I looking at, how much did I want to spend, and did I have a trade-in. All I wanted to know was what the price was for that vehicle. If the price was reasonable then I might have talked with them about making a deal. The salesperson finally told me in there second response that the vehicle had been "SOLD". If they would have simply replied with that response the first time then the experience would have been much more pleasant and maybe I would have listened to see what other vehicles they had on their lot that might meet my needs.
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Response from Grindstaff Kia:

I am sorry that we didn't answer your question the first time.  We have corrected this at the dealership
Jan 2, 2016
Friendly and helpful
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Read 2 old reviews
Mar 20, 2012
I had a great experience with the staff at this dealership. I wasn't familiar with the Kia models, but fell in love at first sight/drive with my Optima. I dealt with two different salesmen, both very professional, and the Manager was very helpful in making sure our experience was smooth and un-complicated. Thank you! Oh, and I got 39.1mpg on my trip from TN to Raleigh last week!
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Aug 11, 2011
Very demanding,insulting. Deal changed every foot I walked out the door.
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