Grayslake Auto Villa

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302 S. Lake Street
Grayslake, IL 60030

Sales: (224) 541-5500

Today 10:00 AM - 7:30 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 18, 2018
Tried to buy truck from them 2 weeks later still did not have truck, it was mechanically unsafe to sell, yet dealership continued to try an push it on me. Had in writing deal could be voided yet they insisted on trying to fix a unfixable problem. Made numerous calls talked to someone different every time or left messages that never got returned. Salesman more worried about cell phones than consumer safety. Would never deal or suggest anyone to deal with this dealership.
3 of 3 people found this review helpful.
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Dec 17, 2017
Dealershipr response was excellent truck description incorrect
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Oct 18, 2017
Good people!
3 of 3 people found this review helpful.
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Sep 12, 2017
Told me to come all the way out there for a car that wasn't there. Didn't negotiate at all on the price. And seeing as he couldn't even get out of the car due to the door being broken I literally had to let the salesman out of the car after the test drive ‍♂️
7 of 7 people found this review helpful.
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Aug 3, 2017
After scheduling a visit to see a vehicle when I arrived the vehicle had been supposedly sold to a Texas buyer with a credit card. Given this fact they would still be happy to show me the vehicle as long as I gave them the list price. After leaving I see the vehicle is still on CarGurus. Buyer beware!!!
11 of 12 people found this review helpful.
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Jul 17, 2017
Guru9TN1K
I met salesman Louis"who was very knowledgeable and friendly.
1 of 6 people found this review helpful.
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Jun 29, 2017
GuruJ2FP
Good
1 of 8 people found this review helpful.
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Feb 10, 2017
The salesman returned my call and told me the truck was available I was interested in, so the next morning I contacted the salesman ( John ) gave him the stock number and he said the truck is here , so son and I drove 1 hr45min so he could tell us the viechle was sold. I don't believe they even had it . The Most Unprofessional , Filthy car lot I've every seen, and had the ahdassidy to day he tried to call me , there was no recent call or text ,. Stay away , BEWARE , Don't waist your time.
35 of 35 people found this review helpful.
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Feb 9, 2017
People please read the bill of sale carefully and don't get ripped off, I was going to trade in my SUV and they were basically giving me 0 for my SUV nothing not one penny for it, so disappointed and sad that they might have gotten away with it with other people
30 of 30 people found this review helpful.
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Oct 22, 2016
car got sold before i was able to see or test drive so cant really rate dealership
9 of 13 people found this review helpful.
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Aug 11, 2016
They didn't have the car I schedule a test drive with ,drove an hour for nothing .
16 of 17 people found this review helpful.
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Jul 29, 2016
I was called to the dealership to look at the car and when i arrived they just sold it to someone else. I drove 45 miles out of my way because JOHN (a salesman there) said to come and check out the car. He didnt call to let me know someone else was currently looking at it, didnt appologize... nothing. I obvoiusly will not be going back there because that left a bad taste in my mouth. There's something called return business and that experience has burned the proverbial bridge.
26 of 26 people found this review helpful.
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Jul 22, 2016
This was the worse dealer ever! They also have one in McHenry and when I talked to them in the late morning after reading reviews, is asked him please, let me know if something comes up with the truck that we wanted to look at before 6:30pm and he replied most definitely. We drove an hour and a half to no truck and a story of how it wouldn't start that morning so it was in a shop ant won't be back til Monday. I spatted at him, why didn't you call and he responderd " I forgot". I rolled up my window on him and he spatted something. We left and on our way home we drove thru McHenry and by accident, right by their other car dealer. I said there's that truck (because of decals I recognised it) we turned in and i asked sales man how the truck got there. He replied, put key in and drove it. We xplained our experience in Grayslake and he chuckled and said he was new and probably thinking he made a mistake going to work for them. That's my review! Truck was in pretty rough shape too for few miles and 2011.
27 of 29 people found this review helpful.
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Jul 21, 2016
Vehicle has cool modifications but if you purchase this vehicle and if you are required to run an emissions test you will fail. You will need to reverse the deletes which will cost thousands before you can register and keep your plates active.
12 of 13 people found this review helpful.
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Jul 18, 2016
Dealer let me know it was sold a couple days after we talked.. All you can ask for. Wish I had been quicker to purchase
1 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you Randy , we restock our merchandise on a weekly and sometimes biweekly basis, please let us know if there is something we can locate for you.
Jul 18, 2016
Talked to us right away
0 of 7 people found this review helpful.
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Response from current dealership owner:
Thank you Jan , please let us know if there is anything we can do to assist you in the future.
Jun 7, 2016
Was told truck was still available,since I live 60 miles away, I asked salesman ( John) to call if vehicle was sold before I was able to get there for a scheduled appt. drove 60 miles, just to find out it was sold. Tried selling me on other vehicles. (Typical bait & switch w/ these kind of dealers)
16 of 16 people found this review helpful.
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Response from current dealership owner:
Jim, we tried to call and email you. The number you provided us was a house phone.  I'm sorry the truck you wanted was sold. We would gladly discount a comparable or even slightly more expensive truck in order to earn your business.  Please call John  or Don the manager if we are able to make it up to you.
Read 9 old reviews
Apr 24, 2016
The dealer called. Very nice, but we needed to go under the 30,000 price of this car. We would have bought from this dealer, but we found something that was more suitable to our budget.
4 of 5 people found this review helpful.
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Response from current dealership owner:
Thank you for the opportunity Donna
Apr 12, 2016
Quick response and great communication.
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you Greg
Mar 2, 2016
Great Follow up.
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you Lisa
Feb 29, 2016
They did not have the vehicle i waned and tried to show me other but i was not interested in the other just the one i saw on Car Curus
1 of 1 people found this review helpful.
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Response from current dealership owner:
I'm sorry the car you were interested was sold. We are a very high volume store, if you would like to contact us and let us know what you are looking for I'm sure we can locate you fairly quickly.
Jan 7, 2016
Great follow up, very supportative
0 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you Velda
Jan 6, 2016
I set an appt to buy the truck and offered to put down a deposit. I showed up and they told me it was sold. Worst experience ever!
12 of 12 people found this review helpful.
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Response from current dealership owner:
I'm sorry you had a bad experience , unfortunately we sell over 100 trucks and cars a month and we can not hold oneto be fair to everyone.  We would like a chance to make it up to you , if your willing to give us a chance. We restock our inventory two or three times a month and we always have the best trucks.  We would love a chance to earn your business , please call the Mgr. Don Cooper so we can rectify this  situation. Thank you
Jan 4, 2016
Car was sold tried selling me different car, sent picture and never responded
7 of 7 people found this review helpful.
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Response from current dealership owner:
I'm sorry you had a bad experience , unfortunately with the amount of vehicles we sell we can not hold a certain car or truck to be fair to everyone. But we will make it up on a price of a similar vehicle.  We would love an opportunity to earn your business and have ve you a better experience. Please call the mgr Don Cooper to rectify the situation. Thank you
Dec 23, 2015
Awesome. ... very reasonable and great to work with
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you Shawn
Dec 19, 2015
bigcoko
Don't know how to talk to people business wise all answer was very smart remarks and cocky dealers need much training talkin and supporting their customers and i would never do business with them ever again nor recommend them to my worse enemies Very sad business people with gangster attitudes
11 of 11 people found this review helpful.
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Response from current dealership owner:
Mr bigcoko, we have no information or record of you ever contacting the dealership. Are you sure you called the correct store ?  We would love an opportunity to sell you a car and earn your business. Please call the Mgr Don Cooper to see what we can do for you. Thank you

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