Golden Auto Group, Inc.

2333 Hamner Ave, Unit B, Norco, CA 92860
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Sales: (951) 643-0739

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$765 BELOW
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Location: Norco, CA 92860

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Location: Norco, CA 92860

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Location: Norco, CA 92860

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Feb 16, 2017
IMen692
If I could leave a 0 star I would. To begin with I had an appointment at 9am with Josh. I arrived at the business at 8:50am and there were three other employees there moving cars around in a frenzy so I had to park in their used car lot in the back, mind you I was never greeted by one of the three employees who were present at the time just told to park in the back after I had already parked in the front. I located the car I had called to make the appointment about and started observing it, only to realize the car had cosmetic and paint flaws on every side of it. This car has clearly been in an accident, e.g. (Driver Side skirt, front fenders, front bumper, grille, and hood) were all misaligned. To top it off the rear fenders, passenger door and whole rear bumper all had paint scratches and blemishes everywhere on them as well. The dash was cracked and there was very bad curb rash on all four wheels. By this time I had waited until 9:40 for josh to show, I called him at approximately 9:25 letting him know I had arrived and he simply told me he would be there in 10 minutes. After realizing this car was probably a clunker although it only had 68k miles, I went and looked around the back lot where they keep all of their cars. I soon discovered that 7/10 of their cars had very noticeable paint scratches, blemishes, and other bad misalignments like the one I looked at. While wondering around I saw two of their employees, one aimlessly wondering around the lot, and when questioned where josh was at 9:45 he told me that another employee was "Josh" and that he was showing a car to another customer. After asking him I walked inside and asked another older employee where josh was and he told me he was on his way. After waiting until about 9:50, nearly an hour past my appointment time, josh had not arrived so I left the premises. Moral of the story, don't waste your time going to this place, these people do not care about the customers whatsoever, and give rude demeanors when you ask too many questions... or just reply with "yeah,yeah,yeah" ... literally. I am very disappointed with the quality of the cars on this lot and also the customer service.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 13, 2017
Was helped by Jas. Very nice guy, up front too. Currently still waiting to see if we can work out another alternative to get into this car.... I'm patiently waiting for a reply back. My trade in vehicle was praised the highest by them thankfully.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Nov 15, 2016
Vq_G35
5
Great experience, quick easy process, definitely one of the best dealerships I've been too! Awesome!
9 of 11 people found this review helpful.
Is this helpful? Yes | No
Oct 1, 2016
AER
i waited for a long time , there was only one person working when i went .. the infinity i test drove with a random person that didnt even worked there, i was told it was inspected by a professional and passed every test but yet the infinity had very little oil and i had to tell them my self to put some in the car... at last i wasnt helped with the best attitude, the guy seemed fustrated for some reason...... i do not recommend
10 of 25 people found this review helpful.
Is this helpful? Yes | No

Response from Golden Auto Group, Inc.:

We apologize for the inconvenience, but we would like to know your information to resolve this issue. If you can please provide your name, phone number, day and time this took place that would be helpful to us to resolve this matter. Everyday there are at least four staff members that help customers on the lot with the vehicles. It is odd to us that this is being reported because, here at Golden Auto Group we take pride in our customers as well as our product. If you feel for any reason your expectations were not satisfied, please contact us directly at this email address: reviews@goldenautogr
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Jan 7, 2016
Supportive polite, easy to do business sincere
10 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from Golden Auto Group, Inc.:

Thank you Mr. Johnson for your business.

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