Gold Star Motor Company - Martinsburg

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1544 Martinsburg Pike
Winchester, VA 22603

Sales: (888) 469-5109

Today 9:00am - 8:00pm
(Closed Now)
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Location: Winchester, VA 22603

Certified Pre-Owned: No Transmission: Automatic Color: Light Platinum Description: Used 2004 Cadillac SRX V6 for sale , 147,098 miles with Leather Seats, Alloy Wheels, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 10, 2017
Very nice people they answer ur questions and respond within a day
Is this review helpful? Yes | No
Oct 3, 2017
I called about the truck and it was available so I drove to Maryland to find out that it was sold. But I did buy an 06 Chevy duramax duelly from them. Our salesman Mark was awesome. We will return when we need another truck.
Is this review helpful? Yes | No
Sep 24, 2017
Mdkuhn45
5
Great communication. Willing to search for a Honda Pilot for me since the one's on the lot had been sold. Highly recommend.
Is this review helpful? Yes | No
Aug 30, 2017
Didn't have what I went for, but the guys there are AMAZING! They worked with me to grind something I wanted, however I didn't find anything. But will definitely tell people about them!
1 of 2 people found this review helpful.
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Aug 23, 2017
Quck response
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Aug 15, 2017
DMartyG67
Elusive with their answers. Vague on asking price of vehicle (quoted 3 different figures). When I conveyed my knowledge and understanding if the value of the vehicle, they blew me off. Their sales tactics are questionable at best. I only give them 1 star because they did make efforts to contact me.
4 of 4 people found this review helpful.
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Jul 29, 2017
Alantz
Vehicle was listed for over a year. Seller said may not have that exact vehicle, contact to see what they have. Should remove vehicle listing if no longer available.
8 of 8 people found this review helpful.
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Jul 27, 2017
Very nice and helpful .
0 of 1 people found this review helpful.
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Jul 12, 2017
All I ask for was more pictures. Instead I got a contact name and number for a salesman. I just wanted pictures and a couple questions answered. I don't need to talk to a salesman. Waste of my time.
7 of 7 people found this review helpful.
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Jul 11, 2017
Guru9Q6PS
This place is a complete joke. They will lie tell you they have inventory. Test drove a truck from this dealer. It had a major shimmy in the front end when getting over 50mph that shook entire frame. Tried to blow it off as unbalanced wheel. This is the type of dealership that reinforces the negative narrative of used car dealers.
8 of 8 people found this review helpful.
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Jul 6, 2017
Nicholas Mitchell
This dealership uses old school sales tricks from the 80's and 90's. For starters, they list multiple vehicles that they do not have, and have not had, on their lot for a long time (i.e., bait and switch). They get you in the door and then try to sell you what they do have on their lot. Then comes the amazing deal. They show you a crazy high price for a like new vehicle, which theirs is not, and then take thousands off that price. You're supposed to be wowed by this, but all they've done is provide you the standard listing price for a comparable vehicle at another dealership. But here's the kicker, they don't even clean the vehicles before they put them out for sale. Well, I shouldn't say this. Perhaps clean is subjective, after all. Maybe this dealer, thinks his vehicles are clean. So, if you want an education on the very worst that used car dealers can do to its customers, then please come on in. They'll be happy to serve you. Otherwise, I highly recommend you avoid this dealership.
23 of 23 people found this review helpful.
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Jun 18, 2017
reddmann50
we are still talking. they got back to me very fast.like everything so far.
0 of 1 people found this review helpful.
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Jun 9, 2017
When Igor to the place, they showed me a different car not advertised for twice as much money . It was junk,the car posted on Guru was not the car that was shown to me. I went to see a1984 black corvette, they came out with a1990 green corvette for twice as much money
7 of 7 people found this review helpful.
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Apr 21, 2017
FireBedi
Informative
0 of 4 people found this review helpful.
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Apr 3, 2017
Falcon_1643
Great to deal with
1 of 4 people found this review helpful.
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Mar 27, 2017
GuruD74B
I called them and told they were both sold. They should have taken them off the internet or at least called
10 of 10 people found this review helpful.
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Feb 16, 2017
sfelzien13
Didn't buy from here. They wanted too much for my budget. The vehicle was very nice and priced fair. I just didn't have enough at the time.
6 of 9 people found this review helpful.
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Feb 3, 2017
Provide no real pictures and didn't follow up when contacted.
12 of 13 people found this review helpful.
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Jan 13, 2017
Comfortable, friendly,, helpful guys.
3 of 5 people found this review helpful.
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Dec 11, 2016
I just hate when dealers don't post prices and when you call they try to investigate all your financial status. I just need a price! If I need financial assistance I'll ask you for that I need to know the price first
46 of 46 people found this review helpful.
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Oct 15, 2016
Dealer was very up front and informative providing me with detailed infirmation and answering all my questions in a very professional and timely manner
6 of 9 people found this review helpful.
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Oct 9, 2016
very fast response
2 of 5 people found this review helpful.
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Sep 5, 2016
Encouraging
0 of 2 people found this review helpful.
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Aug 23, 2016
Looked at another vehicle same make/model at this dealership. Called and quoted us a price and said they could probably do better than that. Get there and was quoted a price $1000 more than what they originally quoted. They played the numbers game with us for a little while and we walked away. Their "deal" was no deal. Disappointed in this dealership.
19 of 19 people found this review helpful.
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Aug 18, 2016
Sent an inquiry about a Jeep online, they responded back that their price was "negotiable". Sounded pretty shady to me. Every and any dealer has some kind of base price. When I called them directly I found out that they had actually sold the vehicle a month prior and never updated their website. Then they tried talking me into coming to the dealership anyways to look at other vehicles. Good thing I called first otherwise it would have been a complete (and disappointing) waste of time. Despite all the bad reviews I was still willing to give them a shot. Dodged a bullet most likely.
11 of 12 people found this review helpful.
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Aug 12, 2016
Great experience in dealing with GoldStar Motor Co. Quick response to my many request for information. No pressure from Jeff and Mark. It was a great experience for my wife and I. Drove back home in the exact vehicle we were looking to purchase. Highly recommended!
2 of 4 people found this review helpful.
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Aug 5, 2016
Oh, I remember this one. Dealer emailed me promptly, I was told the vehicle was at another location, and I never bothered to call the other location, changed my mind.
4 of 4 people found this review helpful.
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Jun 28, 2016
I had to make all contacts. Bought the Jeep.
1 of 1 people found this review helpful.
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Jun 24, 2016
We'll I never received a response to my email. It was kind of late Friday when I sent email however I called Saturday and spoke to a very nice lady who informed me that the vehicle I was interested in had been sold in talking about other vehicles they had, which were not really what I was looking for she took my information on the type of vehicle and options I am interested in and phone number said she would pass it on to the owner and he could probably locate what I'm looking for, we will see. Though she was very personable, friendly and helpful.
1 of 1 people found this review helpful.
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Jun 10, 2016
Arrived 3 hours before closing, Salesman was friendly enough, acted more like we were an inconvenience and he'd rather go home than help us. We were interested in a vehicle, and also inquired test driving other brands/model similar he ignored us about that entirely, he acted as if he was doing us a favor by allowing us to look at his cars, he then passed us over to finance guy and then he left for the day without one word to us. We passed on this vehicle and this dealership.
6 of 7 people found this review helpful.
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May 7, 2016
Got back in touch with me vey quickly about the vehicle I was looking for
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Apr 29, 2016
Dealer contacted me but the vehicle was out of my price range
Is this review helpful? Yes | No
Apr 25, 2016
Very flexible and responsive
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Apr 8, 2016
Very well explained it.
1 of 1 people found this review helpful.
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Mar 11, 2016
they called and described vehicles they were ok
Is this review helpful? Yes | No
Feb 25, 2016
They said truck was sold when i got there and the info about it online was wrong to begin with, they tried to sell me another truck that was twice the price i wanyed to pay. the sales guy was nice but the overall situation sucked.
6 of 7 people found this review helpful.
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Feb 23, 2016
Why keep a vehicle listed if it sold 3 weeks ago......so you keep getting calls and try to sell them something else that they don't really want
5 of 5 people found this review helpful.
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Read 20 old reviews
Mar 16, 2015
Courteous, just to far away and no way to get there
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Feb 1, 2015
Dealer never responded, so I went to the trouble of finding their phone # and called them. They had a detailer answer the phone who took my # to have a salesman call me back. The salesman didn't know anything about the inventory or pricing so he had the "owner" call me. He seamed to know even less! Very unprofessional.
1 of 1 people found this review helpful.
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Oct 26, 2014
already sold
Is this review helpful? Yes | No
Aug 5, 2014
called to late, found another car
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Jul 8, 2014
I received constant updtes from this dealer.
Is this review helpful? Yes | No
Jun 23, 2014
TracyStarr1963
very quick to respond
Is this review helpful? Yes | No
Jun 12, 2014
vehicle already sold.
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Jun 10, 2014
Dealer called but never followed up after saying they would be back in touch.
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May 16, 2014
prices are not negotiable!. we were given three different prices! one sales person tried to help, but was overwhelmed by owner. wow
Is this review helpful? Yes | No
Apr 27, 2014
They responded promptly to my inquery.
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Mar 28, 2014
Very good
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Mar 8, 2014
Never responded. We went to dealership and test drove then got the run around from finance guy. It was clear that He was not interested in selling the vehicle to us. I wonder if the owner knows how customers are being treated? We purchased from another local dealer.
Is this review helpful? Yes | No
Feb 19, 2014
Its so easy to find what your looking for very good site..5 stars
Is this review helpful? Yes | No
Nov 30, 2013
Bug me way too much. Dont call at time I gave.
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Nov 17, 2013
this is the worst place to ever buy a vehicle, do not deal with gold star they will not tell you a price until they do credit check. RIP OFF
Is this review helpful? Yes | No
Nov 15, 2013
Over Priced, they have no concept of car sales, want to charge outragous retail prices for their vehicles, and only give you a wholesale trade in. I sick all all the car dealers. Then they try to tell you that they are giving you a deal. Yea is I did sales like that I wouldn't sell anything. No one is buying cars.
Is this review helpful? Yes | No
Feb 17, 2013
Responded immediately
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Jun 28, 2012
not negotiable at all very matter of fact and unwilling to assist us in finding something to accomodate our family and price range.
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Jan 12, 2012
Not a single response.
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Nov 26, 2011
Contacted them over a week ago and still haven't heard from them.
Is this review helpful? Yes | No

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