Germantown Autos

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3518 Riverdale Rd
Memphis, TN 38115

Sales: (845) 381-3826

Today 9:30 AM - 6:00 PM
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 5, 2016
I been searching this site for a min to purchase a new care so I waited to contact a dealer before I knew for sure that I was ready. Then I was, so I contact Jo's car shack which at that time didn't have the contact information along with the car I was interested in. But to get to the point I send an inquiry about the car and waited. I never got an email until 2 weeks later and by that time I had already bought my vehicle from another dealer. I would suggest for anyone to contact a week or two in advance because the response was not immediately. But it looked like a good deal on the mustang.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Germantown Autos:

Hello Lisa, thank you very much for your review. We apologize in the delay in responding to your requests. We are working internally to figure out a solution to speed up response time and improve our customer service. We hope we can help you much better in the future. Thanks

-Paarm Chhabra
Finance Manager
Jo's Car Shack, INC
901-207-6011
www.joscarshack.net
Aug 2, 2016
Very nice folks
Is this review helpful? Yes | No

Response from Germantown Autos:

Hello Tammy, thank you very much for the review. It was a pleasure serving you and helping you with your needs.

-Paarm Chhabra
Finance Manager
Jo's Car Shack, INC
901-207-6011
www.joscarshack.net
Jun 26, 2016
Replied to my inqiruy & said he would send me the requested information (history report, etc) on this SUV, but never did. It's been 3 weeks.
Is this review helpful? Yes | No

Response from Germantown Autos:

Hello David, thank you for your review. We are working together as a staff to improve our customer service and response times. We want to be better able to serve you and others in your requests and vehicle needs. I hope in the future you will give us a chance again so that we can show you how much we have improved. Thank you.

-Paarm Chhabra
Finance Manager
Jo's Car Shack, INC
901-207-6011
www.joscarshack.net
Jun 21, 2016
If I could give it a ZERO, I would. I can't find the dealer's or remember his name, but he was an older black man, and VERY RUDE. First, the place looked deserted. Second, had spoken to salesman earlier that morning, and scheduled and time. Third, when I got there with my son, the same salesman seemed uninterested, but finally got up to find the key. Fourth, when we go outside, the jeep stalled...took a long time to even crank up. When it finally did, he ask did we want take it for a test drive. I asked him how are we gonna do that, with a FLAT tire? He looked at me, make a smart remark as if I was in the wrong for pointing out all the problems with the vehicle and with his attitude. I could go on, you get the picture. BUYERS BEWARE OF THIS HORROR SHACK!!!
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Germantown Autos:

Hello Kathy, thank you for your review. We apologize for any misunderstanding that happened between us. We are working on improving our customer service and finding solutions to help better serve you. Please be aware that these are used cars and every car has its own history. With that being said, our customers deserve the best possible car in the best possible condition. We are working internally with our staff to improve on all the points you suggested. I want to sincerely apologize for the unpleasant experience. If you have any other questions, please dont hesitate to contact me personally.
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