Germain Toyota Scion Of Columbus

Is this your dealership? Sign up for a dealer account

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Parts
Center, Toyota Certified Used Vehicles, Toyota Tire Center

5711 Scarborough Boulevard, Columbus, OH 43232
Map & Directions

Sales: (614) 383-5304

Service: (877) 586-4446

Today 9:00am - 8:00pm
(Closed Now)
show business hours
May 11, 2016
Polite and had good follow up
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for sharing your thoughts about your visit and for your business.
May 1, 2016
I test drove this vehicle before I test drove it i noticed a rattling sound underneath the car like maybe the converter was loose in the muffler. The one of the many salesman vying for a sale told me it was probably an after market muffler, not the case there was no muffler half of it was gone. The sales team assured me that it had gone through an inspection don't think so. The sales person was going with me on the test drive and he got flagged by another associate that a customer had arrived for a new car sale he hurriedly told me to only go around the block and come back while he assisted the other customer. Not a good experience for me.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

I sincerely apologize for your recent experience with our dealership. The events you describe deeply concern me and I would appreciate the opportunity to speak with you regarding your visit. If you would please give me a call at 614-383-5289 so I may gather further information and possibly turn your experience around I would truly be grateful.

Best Regards,
Rich Newsome
General Manager
Apr 7, 2016
Devonta was extremely customer focused and is working to find my vehicle needs
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for choosing Germain Toyota of Columbus and for the positive feedback regarding your experience with Devonta.
Mar 17, 2016
Called ahead of time to tell the see the vehicle and met with a sales dealer. We were up there for at least an hour before he let us know that it was sold the day before. Could have let us know this before we wasted our time.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

We thank you for your feedback and sincerely apologize that this information was not communicated to you as it should have been. We truly value our customer's time as we know how busy life can be.
Feb 29, 2016
Outstanding!!!
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for the great feedback.

Best Regards,
Rich Newsome
General Manager
Jan 15, 2016
Very customer friendly
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

We greatly appreciate your 5 star rating and kind words as our team is truly focused on customer satisfaction.

Best Regards,
Rich Newsome
General Manager
Dec 1, 2015
Good experience.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

We greatly appreciate the 5 stars and are happy you had a good experience.

Best Regards,
Rich Newsome
General Manager
Nov 5, 2015
This dealer was two hours away and brought the vehicle to me. Easiest transaction I ever experienced buying a car. A few minor dislikes with my transaction but all in all great.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for the 5 stars. We are happy to know that we made the transaction so easy and it was our pleasure to bring the vehicle to you. We apologize for anything that didn't go quite right and hope that next time we get it all right.

Best Regards,
Rich Newsome
General Manager
Oct 17, 2015
First they could not find the car. We made another visit to see the car - until we show them they are not aware of color scraping damage to the passenger side from head light to all the way to the end. They took forever to offer a test drive and then ran out of license plates to take out of the lot for a test drive. Sales people are nice and respectful but not sure focused on used care sales and have the knowledge.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

It truly saddens us to hear you did not have a satisfactory visit to our dealership. Our ultimate goal is to provide each and every customer a positive sales experience and it appears that we have failed to deliver on this promise to you. We would truly appreciate the opportunity to improve on your visit; if you would reach out to me directly I would like to discuss your previous visit and how we may improve and see if we could further assist you.

Best Regards,
Rich Newsome
General Manager
614-383-5289
rnewsome@germainmotorco.com
Sep 20, 2015
My experience couldn't have been better. Not only is the Germain Toyota team helpful, but they're also extremely friendly
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for the 5 star rating as well as the kind words you shared about our team.

Best Regards,
Rich Newsome
General Manager
Sep 14, 2015
Good service,good communication.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for the 5 stars as well as your kind words.

Best Regards,
Rich Newsome
General Manager
Sep 11, 2015
Got a great deal.Would shop there again if I need another car.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for your business and we look forward to working with you again when you are in need of another vehicle.

Best Regards,
Rich Newsome
General Manager
Sep 3, 2015
DawnaW516
Brian Scott at Germain Toyota promptly contacted me by email and phone. We have talked a few times, he sent pictures links and carfax links and has been very courteous. I also received an email from Marvin hill the used car manager yesterday and talked to him today and will be going to Columbus OH from Raceland KY tomorrow to view and hopefully bring the vehicle home. Both Brian and Marvin have been very patient, professional and attentive to my shopping needs and budget. I am looking for a first vehicle for my son who just received his license, so it is probably taking me longer to choose a vehicle than most shoppers.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Thank you for sharing your experience with Brian and Marvin. Please let us know if there is anything further we can do for you. We truly appreciate you making the trip to Columbus for your car buying needs.

Best Regards,
Rich Newsome
General Manager
Aug 2, 2015
Drove 115 miles tosee the Corvette. After driving it and being offered 2,000 dollars 300 below low book for my 2006 PT Cruiser GT/HO convertible a car that was worth @ 4,900 for a Vette worth 6,000, just because of what it is. The pictures were well misleading, the wheels were rusted, the interior had repairs with red velvet, engine had rough idle (could have been vacuum line or a lobe off cam), A/C compressor was shot, rust on entire bottom of car. And dealer represented it at ready to go. Car is far from ready. Really dissapointed with this dealership. Corvette needs a minimum of 3,500 in work to make it completely roadworthy.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

We sincerely apologize that your visit did not meet with your expectations. Please let us know if there is anything further we can do for you.

Best Regards,
Rich Newsome
General Manager
Jul 28, 2015
My car buying experience with Germain Toyota was seemless!! Jason Gregory contacted me right away after I inquired about the vehicle I was interested in. He provided EXCELLENT customer service and he is definately a man of his word. I did my research, test drove the car I wanted and within a few days I was driving off the lot in my brand new candy apple red Honda Coupe. I will always go back to Germain Toyota; thanks Jason :-)
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

Congratulations on your new Honda Coupe, the candy apple red is an awesome color and we are sure you are loving it. Thank you for sharing your experience with Jason, we are excited that he provided you such a positive experience.
Jun 27, 2015
Although they gave quick feedback, we could not reach an acceptable deal.
Is this review helpful? Yes | No

Response from Germain Toyota Scion Of Columbus:

We're sorry your visit did not meet with your expectations. We hope we will have the opportunity to earn you business next time you are in the market.

Old Dealer Reviews

Jan 1, 2015
Lemer1987
When I showed up this car was not available but I did end up finding a great deal on a 2002 toyota avalon. I spoke with Chris and he gave me a good deal after some negotiating and even ended up throwing in a free fog-light cap that was missing which I said I would pay for. Germain has pretty good service and good vehicles. I would highly recommend checking it out if you don't mind a little haggling.
Is this review helpful? Yes | No
Dec 26, 2014
Prompt communication. They had the car ready for us to view and test drive when we arrived. There was no high pressure sales and the whole process was quite easy.
Is this review helpful? Yes | No
Nov 27, 2014
Very quick response and very informative, thanks.
Is this review helpful? Yes | No
Nov 19, 2014
Terrific dealer to work with! They respected my wife and I the entire time and were very patient with us and our 1 year old son!
Is this review helpful? Yes | No
Oct 9, 2014
tried, but just couldn't make it work.
Is this review helpful? Yes | No
Oct 5, 2014
Jason Gregory is an excellent salesman who made my buying experience FUN and easy with the price I wanted!
Is this review helpful? Yes | No
Aug 24, 2014
They contacted with a fair price, but I decided to stay with a closer dealership.
Is this review helpful? Yes | No
Jun 9, 2014
was very satisfied with my experience
Is this review helpful? Yes | No
Apr 5, 2014
Very professional & knowledgeable.
Is this review helpful? Yes | No
Aug 28, 2013
Called back quickly. Great interaction.
Is this review helpful? Yes | No
Aug 8, 2013
Excellent service and follow up. Would highly recommend
Is this review helpful? Yes | No
Jul 13, 2013
Disappointing visit. Test drive scheduled and dealership did not contact me to let me know that they sold car before my scheduled test drive. I live an hour away and was furious that they didn't respect me enough as a potential buyer to let me know that vehicle wasn't available. Will never go back.
Is this review helpful? Yes | No
Jun 18, 2013
Bought a 2011 VW Jetta. Very honest and pleasant experience.
Is this review helpful? Yes | No
May 25, 2013
Responded quickly but very unwilling to negotiate.
Is this review helpful? Yes | No
May 4, 2013
Excellent
Is this review helpful? Yes | No
Apr 22, 2013
Responded quickly to my request. Lucy is a very good person to deal with.
Is this review helpful? Yes | No
Feb 27, 2013
JoJo is a top notch dude.
Is this review helpful? Yes | No
Dec 17, 2012
Great experience!
Is this review helpful? Yes | No
Nov 21, 2012
Called me initially but couldn't get in touch with them after that.
Is this review helpful? Yes | No
Aug 7, 2012
I would highly recommend them
Is this review helpful? Yes | No
Jul 7, 2012
eric43228
5
my wife went out to see the Avalon XLS they have listed. what they don't tell you is it has hail damage. this is how car dealers have such an awful reputation - just tell the truth, don't waste peoples time
Is this review helpful? Yes | No
Jun 30, 2012
We bought this car.
Is this review helpful? Yes | No
Jun 8, 2012
Responded very quickly to my questions and followed up to see if I needed more help. Very nice employees and easy to talk with.
Is this review helpful? Yes | No
May 25, 2011
The listed car was not available and it didn't appear that it had been for some time. I think it was a ploy to have people call.
Is this review helpful? Yes | No

Other Nearby Dealers

Byers Delaware Toyota - 324 listings

1599 Columbus Pike, Delaware, OH 43015

38 reviews
Toyota West - 584 listings

1500 Auto Mall Drive, Columbus, OH 43228

22 reviews
Toyota Direct - 1098 listings

4248 Morse Rd, Columbus, OH 43230

91 reviews
Tansky Sawmill Toyota - 491 listings

6300 Sawmill Rd, Dublin, OH 43017

10 reviews
Nourse Chillicothe Automall - 390 listings

423 North Bridge Street, Chillicothe, OH 45601

30 reviews
McDaniel Toyota - 159 listings

1111 Mt. Vernon Avenue, Marion, OH 43302

16 reviews
Germain Toyota of Columbus - 500 listings

5777 Scarborough Blvd, Columbus, OH 43232

15 reviews
Nourse Toyota - 82 listings

423 N. Bridge Street, Chillicothe, OH 45601

1 review
Gusweiler Toyota - 3 listings

1132 State Road 41 SW, Washington Court House, OH 43160

Buckeye Toyota - 1 listing

1903 Riverway Dr, Lancaster, OH 43130

Scion Direct

4248 Morse Rd, Columbus, OH 43230

Scion West

1500 Automall Drive, Columbus, OH 43228

Tansky Sawmill Scion

6300 Sawmill Rd, Dublin, OH 43017

Coughlin Toyota

2360 Hebron Rd, Heath, OH 43056

Toyota of Logan

297 E Main St, Logan, OH 43138

Popular Used Cars

Used Ford F-150
2,693 Great Deals out of 211,512 listings starting at $1,000
Used Ford F-250 Super Duty
397 Great Deals out of 45,060 listings starting at $2,000
Used Chevrolet Silverado 1500
2,298 Great Deals out of 155,159 listings starting at $1,395
Used Chevrolet Silverado 2500HD
328 Great Deals out of 25,711 listings starting at $2,500
Used Ram 1500
1,193 Great Deals out of 115,382 listings starting at $6,995
Used Ram 2500
109 Great Deals out of 28,803 listings starting at $6,703
Used Toyota Camry
1,091 Great Deals out of 96,268 listings starting at $1,250
Used Toyota Corolla
873 Great Deals out of 74,424 listings starting at $1,500
Used Honda Civic
667 Great Deals out of 77,417 listings starting at $1,000
Used Honda CR-V
811 Great Deals out of 59,372 listings starting at $1,200
Used Toyota RAV4
642 Great Deals out of 61,987 listings starting at $2,450
Used Honda Accord
811 Great Deals out of 81,609 listings starting at $899
Used Nissan Rogue
561 Great Deals out of 75,583 listings starting at $3,495
Used Nissan Altima
1,079 Great Deals out of 82,567 listings starting at $670
Used Ford Escape
1,119 Great Deals out of 90,571 listings starting at $1,295