Germain Toyota Of Naples

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Express Lube, New Owner Events, Rent A Car, Fleet T.E.D. Dealer, Toyota
Certified Used Vehicles

13315 Tamiami Trl N
Naples, FL 34110

Sales: (239) 221-0952

Service: (888) 722-4942

Today 8:30 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 7, 2018
Carla Bird
Quick response but decided that I didn't like the model
May 26, 2018
Great place, a lot of vehicules
May 9, 2018
I went to Germain Toyota in Naples, the 4runner was as described an I was able to deal with them. I bought the car.
1 people found this review helpful.
Apr 13, 2018
Very pleased.
1 people found this review helpful.
Feb 15, 2018
revwatson
60
They responded quickly. The vehicle I was interested in sold quickly.
1 people found this review helpful.
Feb 14, 2018
Dealership was quick to respond to my emails but didn't address questions I asked and were referencing a car other than the one I was inquiring about. Car was priced on the high side and made no mention of body damage or missing any trim which could be seen in the pictures. When I asked about it I was told it was figured into the price. No test drive required for this one.
2 people found this review helpful.
Jan 12, 2018
Quick reply
1 people found this review helpful.
Jan 8, 2018
Negotiated deal on this vehicle, then after we were agreed on price, and I was coming down to the dealer, then the price changed. Dishonest, and a lack of integrity
8 people found this review helpful.
Dec 25, 2017
GuruZ31W7
nice sales people, but very pushy
3 people found this review helpful.
Oct 25, 2017
Harrisonid
Good except the 4Runner did not have a sunroof as advertised
3 people found this review helpful.
Oct 17, 2017
This person tried to work a deal. I was only mildly Inteterested in dealing.
1 people found this review helpful.
Oct 17, 2017
Dealer contacted me and answered my questions.
3 people found this review helpful.
Oct 3, 2017
Jdandthefellas
Sales rep pushed me to another rep who never called. I ended up purchasing a Mazda instead.
5 people found this review helpful.
Sep 1, 2017
Very professional.
3 people found this review helpful.
Aug 25, 2017
Benz500sl
Very helpful and knowledgeable about financing options for an older car
3 people found this review helpful.
Aug 20, 2017
VWVS
5
Best deal and most friendly staff!
2 people found this review helpful.
Aug 13, 2017
I purchased a 2017 Toyota Tundra last year and was well taken care of , they don't push hard sale , they just help you on the way for a hard decision which is. Buying a new car , a had a great experience!
5 people found this review helpful.
Jul 30, 2017
Good
1 people found this review helpful.
Jul 9, 2017
They responded very fast!
2 people found this review helpful.
Jun 26, 2017
sjlapoint
Great experience. Helps to be educated before you go. The car advertised was gone but they found one for me close to the price.According to KBB and edmunds I was close to the suggested sell price. Thank you!
3 people found this review helpful.
Jun 26, 2017
Sales person would not admit to multiple accidents and would not lower price. Dealers fees ect. make a$3900 car almost $4900. Too much for a car with this many miles and too many accidents.
4 people found this review helpful.
Jun 2, 2017
Even though the car I had inquired about had already been sold, they have been great trying to find me what I am looking for.
3 people found this review helpful.
May 10, 2017
Great way to inquire, but dealer does not reply to the questions asked, they only want you to come in without replying to questions asked...
6 people found this review helpful.
Mar 22, 2017
My salesperson Rhonda went above and beyond to put me in the car I wanted.The entire staff were helpful and friendly.I am 100%satisfied,and driving my Solara!Thank you Germain Toyota of Naples!
4 people found this review helpful.
Feb 7, 2017
Bad customer service. I asked them about condition of car, they said amazing. I drove 2 hours to see it and I've never seen a car as beaten up as this one. Than they tried to lure me in. Would not even wanted to give me keys of my car back. Made me the most ridiculous offer. Be careful dealing with these guys.
9 people found this review helpful.
Response from current dealership:
Michael,

I am sorry to hear about this experience. Please call me at 239.628.6667 so we can discuss situation in more detail.
Dec 25, 2016
Great follow up. Good people.
1 people found this review helpful.
Nov 30, 2016
Wonderful guys Matthew the man!!
2 people found this review helpful.
Nov 21, 2016
Very helpful. Thanks
2 people found this review helpful.
Nov 8, 2016
They tried to sell car quickly with out telling history if the car . The car had previously two accidents . They rush me to sign all the papers before I find out the car had been in accidents .
13 people found this review helpful.
Oct 30, 2016
Love it
1 people found this review helpful.
Oct 27, 2016
Very nice but didnt have what i was looking for
Oct 13, 2016
We contact Jessi on Saturday for this car and we did appointment by Sunday at 2 pm and we was talking with him from Miami to Naples because was sure that we go buy it whit his offer, but when we arrived after 30 minutes Jessi told us that the cars was sold for other saleman. And he has another car to much expensive and 4WD for show to us. Today Monday the car is until in the Internet so I think this car is just a bait to sell other or they have vendors as unreliable Jessy. !BE VERY CAREFUL WITH BUY ARE AT GERMAN TOYOTA!
13 people found this review helpful.
Response from current dealership:
Nelly first and foremost please let me apologize for what transpired. We do not practice bait and switch tactics. This car was sold just prior to your arrival. Sometimes it takes a little time for our website provider to update the inventory especially when cars are sold over the weekend. Again let me offer my sincere apology as it was not our intent to mislead you in any way but please understand that, especially pre-owned cars, sell quickly.
Sep 9, 2016
Our contacts have been by e-mails. I originally contacted this dealer to find out if the interior was cloth or leather since their description didn't say. They responded that it was cloth and we were looking for a leather interior car. We have purchased a car closer to home that fitted our interest. Germain responded to my question immediately.
2 people found this review helpful.
Aug 14, 2016
The first contact I made with them they raised the price of the car $1500. When I called them on it they said it was a computer error and dropped the price to original offering.
9 people found this review helpful.
Jun 25, 2016
tfwada
Prompt response!
0 people found this review helpful.
Read 16 old reviews
Apr 4, 2016
Very Good
Mar 27, 2016
very good - e-mailed and were very helpful
1 people found this review helpful.
Oct 27, 2015
Jeff Smith was great to deal with.
1 people found this review helpful.
Sep 26, 2015
5
Manager was upfront will information that influence my decision.
1 people found this review helpful.
Aug 13, 2015
Took far too long to reach a reasonable price
Jun 28, 2015
salesman didn't know anything about the car i was interested in
2 people found this review helpful.
Apr 1, 2015
Response was professional, welcoming and within an hour
1 people found this review helpful.
Feb 3, 2015
they were advertising the C one model as a C four. I kept telling the internet sales manager that it was c one, based on the missing navigation and no 60/40 split back seating, but she kept insisting that she checked with the general manager and it was in fact a C four. I didn't want to waste my time driving over 100 miles to be scammed. 2 weeks later they changed they're ad to say C one. Buyer Beware!!!!
2 people found this review helpful.
Dec 8, 2014
I clicked on terrible, but your website only allowed me to put in dealer never responded. The actual dealer was Germain's the Big Lot. Car I went to test drive was not there when I arrived at 9am although it was supposedly there the night before at closing time. Got the story that it had been in a terrible accident a few weeks before. Was offered a different car for more money. Salesman and manager's stories contradicted each other. I believe this was a classic example of Bait and Switch. Would never buy from them. Also, mysterious extra fees appeared on our sales offer.
3 people found this review helpful.
May 15, 2014
Excellent service. This prime dealer supported my purchase in a professional and cordial manner. Mr. Perez helped me all the way from selection to closure and arrangement of insurance coverage and financing. I am very grateful for his kindness and expertise. This was a great experience and I drove home with my car the same day. Excellent service.
1 people found this review helpful.
Mar 8, 2014
Blanko
responded. decided wanted 4dr
Oct 30, 2013
Responded quickly. Friendly. Not truthful. Had bad experience with a smokers car and poor handling of situation. Many people contacted us with inconsistent information and facts. Seemed to not know who was doing what.
2 people found this review helpful.
Jun 28, 2013
Dealer was helpful called back several times
Jan 22, 2013
one great dealers that wants to make you happy
Dec 29, 2012
Although I am too far away to have visited unless the dealer had exactly the match for me - they were very responsive
Jul 30, 2012
The Prius C, I was interested in was a Model Three Germain Toyota had listed on cargurus.com. Turns out their ad is misleading, in that it was only a Model One listed even though the ad said Model three. Worse yet, I was very specific in my questions about the model and it took three different emails to get that information out of them. Germain Toyota might be a good dealership, but their ads on cargurus.com are not .
2 people found this review helpful.

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