Germain Toyota Of Columbus

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Parts
Center, Toyota Certified Used Vehicles, Toyota Tire Center

5711 Scarborough Boulevard
Columbus, OH 43232

Sales: (614) 996-6646

Service: (877) 586-4446

Today 9:00 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/06/18/12/41/2015_gmc_acadia-pic-1911689893038492656-152x114.jpeg

2015 GMC Acadia Denali AWD Used Cars in Columbus, OH 43232

Great Deal
$2,938 BELOW
CarGurus IMV of $26,985

Price: $24,047

Mileage: 60,057

Location: Columbus, OH 43232

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crimson Red Tintcoat Description: Used 2015 GMC Acadia Denali AWD for sale - $24,047, 60,057 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Cargo Package, Convenience Package
https://static.cargurus.com/images/forsale/2018/06/18/12/34/2008_cadillac_escalade_ext-pic-5606453280802315638-152x114.jpeg

2008 Cadillac Escalade EXT 4WD Used Cars in Columbus, OH 43232

Great Deal
$2,945 BELOW
CarGurus IMV of $20,378

Price: $17,433

Mileage: 99,261

Location: Columbus, OH 43232

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Raven Description: Used 2008 Cadillac Escalade EXT 4WD for sale - $17,433, 99,261 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/06/18/12/41/2014_chevrolet_silverado_1500-pic-2253169655058603373-152x114.jpeg

2014 Chevrolet Silverado 1500 LT Double Cab 4WD Used Cars in Columbus, OH 43232

Great Deal
$2,313 BELOW
CarGurus IMV of $27,872

Price: $25,559

Mileage: 26,624

Location: Columbus, OH 43232

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Ice Metallic Description: Used 2014 Chevrolet Silverado 1500 LT Double Cab 4WD for sale - $25,559, 26,624 miles with Navigation System, Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/21/01/39/2012_gmc_terrain-pic-8790585370244607758-152x114.jpeg

2012 GMC Terrain SLE2 Used Cars in Columbus, OH 43232

Good Deal
$1,401 BELOW
CarGurus IMV of $12,392

Price: $10,991

Mileage: 85,228

Location: Columbus, OH 43232

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Steel Gray Metallic Description: Used 2012 GMC Terrain SLE2 for sale - $10,991, 85,228 miles with Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Cargo Package, Convenience Package
https://static.cargurus.com/images/forsale/2018/06/18/12/34/2016_honda_accord-pic-7849479894601282444-152x114.jpeg

2016 Honda Accord LX Used Cars in Columbus, OH 43232

Good Deal
$1,801 BELOW
CarGurus IMV of $17,120

Price: $15,319

Mileage: 34,906

Location: Columbus, OH 43232

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal Black Pearl Description: Used 2016 Honda Accord LX for sale - $15,319, 34,906 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/21/01/39/2015_volkswagen_touareg-pic-291698207462178335-152x114.jpeg

2015 Volkswagen Touareg VR6 Sport Used Cars in Columbus, OH 43232

Good Deal
$2,548 BELOW
CarGurus IMV of $28,539

Price: $25,991

Mileage: 22,762

Location: Columbus, OH 43232

Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Dark Flint Gray Metallic Description: Used 2015 Volkswagen Touareg VR6 Sport for sale - $25,991, 22,762 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/07/03/10/39/2015_ram_1500-pic-5238425514991919832-152x114.jpeg

2015 Ram 1500 Big Horn Crew Cab 4WD Used Cars in Columbus, OH 43232

Good Deal
$2,097 BELOW
CarGurus IMV of $27,018

Price: $24,921

Mileage: 48,033

Location: Columbus, OH 43232

Average time on market: 39 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Black Clearcoat Description: Used 2015 Ram 1500 Big Horn Crew Cab 4WD for sale - $24,921, 48,033 miles with Bluetooth, Leather Seats, Remote Start, Navigation System, Quick Order Package, Chrome Wheels
https://static.cargurus.com/images/forsale/2018/06/21/10/31/2016_fiat_500x-pic-7737156213492665814-152x114.jpeg

2016 FIAT 500X Easy Used Cars in Columbus, OH 43232

Good Deal
$1,318 BELOW
CarGurus IMV of $13,169

Price: $11,851

Mileage: 34,195

Location: Columbus, OH 43232

Average time on market: 33 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Blu Venezia (blue Metallic) Description: Used 2016 FIAT 500X Easy for sale - $11,851, 34,195 miles with Bluetooth, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/06/20/10/18/2017_toyota_rav4-pic-1677407521975293937-152x114.jpeg

2017 Toyota RAV4 LE AWD Used Cars in Columbus, OH 43232

Good Deal
$1,232 BELOW
CarGurus IMV of $20,632

Price: $19,400

Mileage: 38,257

Location: Columbus, OH 43232

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2017 Toyota RAV4 LE AWD for sale - $19,400, 38,257 miles with Steel Wheels, Bluetooth, Backup Camera, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2018/06/18/12/41/2013_ford_explorer-pic-6391500538328499609-152x114.jpeg

2013 Ford Explorer Base 4WD Used Cars in Columbus, OH 43232

Good Deal
$1,672 BELOW
CarGurus IMV of $15,760

Price: $14,088

Mileage: 80,072

Location: Columbus, OH 43232

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2013 Ford Explorer Base 4WD for sale - $14,088, 80,072 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2018/07/17/01/34/2015_honda_civic-pic-4800661014802726992-152x114.jpeg

2015 Honda Civic EX-L Used Cars in Columbus, OH 43232

Good Deal
$1,063 BELOW
CarGurus IMV of $13,554

Price: $12,491

Mileage: 93,494

Location: Columbus, OH 43232

Average time on market: 25 days Certified Pre-Owned: No Color: Modern Steel Metallic Description: Used 2015 Honda Civic EX-L for sale - $12,491, 93,494 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/06/18/12/41/2015_honda_accord-pic-7758887832202774782-152x114.jpeg

2015 Honda Accord Sport Used Cars in Columbus, OH 43232

Good Deal
$1,316 BELOW
CarGurus IMV of $17,607

Price: $16,291

Mileage: 27,341

Location: Columbus, OH 43232

Average time on market: 24 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Basque Red Pearl Ii Description: Used 2015 Honda Accord Sport for sale - $16,291, 27,341 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/18/12/41/2013_kia_sportage-pic-6983622570182489126-152x114.jpeg

2013 Kia Sportage SX AWD Used Cars in Columbus, OH 43232

Good Deal
$1,364 BELOW
CarGurus IMV of $15,631

Price: $14,267

Mileage: 73,281

Location: Columbus, OH 43232

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Cherry Description: Used 2013 Kia Sportage SX AWD for sale - $14,267, 73,281 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Premium Package
https://static.cargurus.com/images/forsale/2018/06/21/01/39/2015_honda_cr-v-pic-9133910559521992731-152x114.jpeg

2015 Honda CR-V LX AWD Used Cars in Columbus, OH 43232

Good Deal
$980 BELOW
CarGurus IMV of $19,631

Price: $18,651

Mileage: 14,828

Location: Columbus, OH 43232

Average time on market: 27 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Mountain Air Metallic Description: Used 2015 Honda CR-V LX AWD for sale - $18,651, 14,828 miles with Steel Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/14/01/36/2013_subaru_legacy-pic-3278227425377427713-152x114.jpeg

2013 Subaru Legacy 2.5i Premium Used Cars in Columbus, OH 43232

Good Deal
$1,180 BELOW
CarGurus IMV of $12,267

Price: $11,087

Mileage: 67,394

Location: Columbus, OH 43232

Average time on market: 27 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Satin White Pearl Description: Used 2013 Subaru Legacy 2.5i Premium for sale - $11,087, 67,394 miles with Bluetooth, Aluminum Wheels, Climate Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 10, 2018
Cars177
Very helpful
Response from current dealership:
Thank you for leaving us this kind 5-star rating and positive feedback.

Best Regards,
Rich Newsome
General Manager
Jul 9, 2018
I sent an inquiry about a car from cargurus. I got back the generic email saying we will get a hold of you during business hours right away.....it was a Sunday night.....then Monday morning I get an email from, I won't say who, telling me come test drive this car and we will answer any questions. I emailed him back right away and said I'm 2 hours away and would like to see what kind of deal we can do over email or phone before I come to you. I had cash and told him that. Never got an email back. So I emailed him again that evening basically saying what's up. Nothing. Called and left a message for sales manager the next afternoon. Nothing. Finally got an email back hours later saying the car is sold. I felt like I had to beg to buy a car from them. Never again.
Response from current dealership:
We are sorry to learn that your visit was not the quality Germain experience we pride ourselves on delivering to our guest. If you would, please reach out to or Pre-Owned Sales Manager Buddy Travis so he may gather further information about your visit to help improve our guests experience as well as try and turn your experience around. Buddy can be reached at 614-383-5239.

Best Regards,
Rich Newsome
General Manager
Jul 1, 2018
ctmx6turbo
105
Generic email response. No answer to any questions. No actual pictures of vehicle. Stock photo copied.Would not recommend this Dealership
Response from current dealership:
We apologize our team did not meet your expectations. Thank you for the feedback and the opportunity to earn your business.

Best Regards,
Rich Newsome
General Manager
Jun 30, 2018
Ali Miller
Everyone at Germain Toyota was incredible to work with, especially Tanesha Dixon. She answered all my questions and was extremely patient and understanding through everything. I would highly recommend Germain Toyota and I will always come to them first for all car buying/selling needs.
Response from current dealership:
Thank you for letting us know about your positive experience with Tanesha and our team. We all look forward to building a long and lasting relationship.

Best Regards,
Rich Newsome
General Manager
Jun 26, 2018
GuruTB429
Really nice,honest and helpful with their service
Response from current dealership:
Thank you for letting us know about your positive experience with us. See you next visit.

Best Regards,
Rich Newsome
General Manager
Jun 3, 2018
GuruWXDGB
Contacted me promptly
Response from current dealership:
Thank you for the kind 5-star rating.

Best Regards,
Rich Newsome
General Manager
Jun 2, 2018
Good Service
Response from current dealership:
Thank you for the kind rating.

Best Regards,
Rich Newsome
General Manager
May 30, 2018
Pretty good. The salesperson was very nice and helpful. The financing guy didn't like that I already had my financing set up he was a real peach to deal with. Aside from him I'd say the dealership was pretty good
Response from current dealership:
We sincerely apologize that your visit was not an overall positive experience. We appreciate your feedback and your business.

Best Regards,
Rich Newsome
General Manager
May 22, 2018
Great, professional, courteous, easy, friendly environment.
Response from current dealership:
We appreciate you taking time to leave us this positive feedback.

Best Regards,
Rich Newsome
General Manager
May 19, 2018
i did not buy, but the saleswoman was very helpful and courteous
Response from current dealership:
Thank you for taking the time to leave us this feedback.

Best Regards,
Rich Newsome
General Manager
May 18, 2018
Luci Green was amazing
Response from current dealership:
We think so too! Thank you for your business and kind words.

Best Regards,
Rich Newsome
General Manager
May 11, 2018
They were great. I’m still looking for a best deal on Honda CR-V exl
Response from current dealership:
Thank you for the kind 5-star rating. Our inventory is constantly changing, please let us know if we can help.
May 3, 2018
Had a great experience! Bought the car!
Response from current dealership:
Thank you for your business and positive feedback. Enjoy your new car.

Best Regards,
Rich Newsome
General Manager
Apr 18, 2018
Overall a very good experience
0 people found this review helpful.
Response from current dealership:
Thank you for your business. We are happy to know you had an overall positive experience.

Best Regards,
Rich Newsome
General Manager
Apr 17, 2018
I hadn't purchased a vehicle from a dealership for 8 years, so I was a little leary, but the experience was very pleasant and fairly easy to complete. I am happy with the financing and everybody was friendly.
Response from current dealership:
We are happy to know that you enjoyed working with our team. Enjoy your new car.

Best Regards,
Rich Newsome
General Manager
Apr 15, 2018
Night401
garranteed approval 100% they said did not happen and took 3 hits on my credit report!!!! stays on there now for 2 years beware of people like this that promise 100% finance.
Response from current dealership:
We apologize we were unable to meet your expectations during your recent visit or for any misunderstanding regarding guaranteed approvals.

Best Regards,
Rich Newsome
General Manager
Apr 15, 2018
Dealer did respond in a timely matter to all my e-mails...
Response from current dealership:
Thank you for leaving us this feedback about your experience with our team. If there is anything further we may assist with, please do not hesitate to let us know.

Best Regards,
Rich Newsome
General Manager
Apr 13, 2018
Their sales representative (cody) was really nice but the financial representative was a nightmare.He tried to get me into deals i didn't want and even did a hard pull on my credit without my consent after i explicitly told him not to. I went there with a pre approved loan check.So my advice will be to know what you want and can afford before you go there.Everything else went really well and i ended up buying the car. i will recommend them solely based on my experience with their sales representative.
1 people found this review helpful.
Mar 10, 2018
I made an offer and they would not come down on price by more than $400. I am no longer interested.
1 people found this review helpful.
Response from current dealership:
We are sorry we were unable to meet your pricing expectations. Here at Germain Toyota, we are a "Live Market" price dealer. This means our inventory is priced to sell at what the same make, model, and trim are selling for in our marketplace at the current market price. We have found this business model has provided a quality experience for all our guests and leaves little room for negotiations. We wish you all the best in your vehicle search.

Best Regards,
Rich Newsome
General Manager
Mar 9, 2018
Susan Clark
I live 2 hours from this dealership. After viewing a car online, I contacted them and I made an appointment to test drive a specific vehicle and confirmed it's availability. 15 minutes before we arrived, the salesman emailed me to tell me that a couple had just test drove the car and was "somewhere in the buying process." Once we got to the dealership, he asked if we had eaten lunch yet and suggested we go get some lunch because he didn't know if they were purchasing the car or not. (They test drove two.) We drove around Columbus for over 2 hours waiting to hear something. I finally told the guy we were going home because he couldn't give us a yes or no answer regarding whether ir not the couple was purchasing the car. I understand that cars at a dealership are first come, first serve, but I would think that if you schedule a test drive and are coming long distance, the least they could do, would be to offer a transit hold, (other deslerships have done this for us in the past) at least holding the vehicle until we arrived and had the opportunity to test drive it. The salesman was friendly, and it appeared to be a clean dealership, but due to the poor customer service, I definitely won't be back. Four hour round trip, all for nothing. The salesman didn't have a business card to give us, so he took down my cell phone nunber. He ended up sending me a text message hours later, letting me know the car had sold.
3 people found this review helpful.
Response from current dealership:
We understand your frustration and apologize for the inconvenience. After much consideration due to our highly sought after inventory, our dealership has made the decision to have a no hold policy across the board. We understand traveling is a disadvantage, however, we have many guests that will visit traveling many hours and with this policy in place it allows us to still have our inventory on a first come first serve basis for all. Our team will keep you notified while you are in transit of any changes in the status of the vehicle to help prevent you from making the entire trip unnecessarily
 More ...
Mar 1, 2018
Sales rep lied about vehicle status and it was sold at auction. I am sure Germain has plenty of money and don't care about this though.
3 people found this review helpful.
Response from current dealership:
We sincerely apologize that the vehicle was not available upon your arrival to our dealership. Our team is not in a practice to mislead our customers or provide false information. Our auctions days are Tuesdays and Wednesdays with inventory updates not available until later in the days. More than likely it was an inventory mix up in availability, not intentionally misleading you. Our dealership is here to sell cars and we stand behind the integrity of our team as they work hard every day to provide every guest a quality sales experience. Our team would appreciate the opportunity to assist you
 More ...
Feb 16, 2018
GuruZG754
The salesman, Josh was great. He was polite and professional. I did decide against this vehicle but Josh is still looking for me. Thanks
Response from current dealership:
We appreciate the feedback and are sorry it wasn't the perfect car. Josh will continue looking to find that perfect fit.

Best Regards,
Rich Newsome
General Manager
Feb 13, 2018
udylite
They were very pleasant and returned our calls. We just found a better deal at another dealer.. I think i could buy from this dealer. They answered all our questions and were willing to deal. Don't be afraid to make these people an offer.
Response from current dealership:
Thank you for the positive feedback. Although we didn't earn your business we congratulate you on the purchase of your new car and wish you many safe and pleasurable driving miles. Please let us know if there is ever anything we may do for you.

Best Regards,
Rich Newsome
General Manager
Feb 9, 2018
I was late for my appointment and they stayed after closing to finalize deal! Great people.
Response from current dealership:
Our goal is complete customer satisfaction. Thank you for your business.

Best Regards,
Rich Newsome
General Manager
Jan 15, 2018
Response was fast an great customer service
Response from current dealership:
We appreciate you sharing such positive feedback on your experience with us.

Best Regards,
Rich Newsome
General Manager
Jan 2, 2018
Guru59R9L
They did in fact answer me and it was a quick response to my questions. Mark
Response from current dealership:
We appreciate the opportunity to earn your business and for the positive feedback.

Best Regards,
Rich Newsome
General Manager
Dec 19, 2017
Georgia Ann Umphress
prompt email reply
Response from current dealership:
We thank you for the 5-star rating and positive feedback.

Best Regards,
Rich Newsome
General Manager
Dec 9, 2017
Quick response! But I decided to buy in Florida on my trip there.
1 people found this review helpful.
Response from current dealership:
Thank you for the positive feedback. We wish you many pleasurable driving miles in your new car. Thanks for the opportunity to try and earn your business.

Best Regards,
Rich Newsome
General Manager
Sep 27, 2017
I found out that the vehicle is not available for individual sale. It's for wholesale only.
Response from current dealership:
We appreciate your interest in Germain Toyota. If there is another vehicle we may assist you with, please let us know.

Best Regards,
Rich Newsome
General Manager
Sep 20, 2017
Excellent advice and service
Response from current dealership:
Thank you for your business and your kind words. We do hope your next visit is a 5-star experience.

Best Regards,
Rich Newsome
General Manager
Sep 14, 2017
They got back with me quick, but truck was sold before I could get there to see it
1 people found this review helpful.
Response from current dealership:
Thank you for reaching out to us regarding your interest in one of our vehicles. If there is anything else we may assist you with please let us know as we have a wide inventory, something for everyone.

Best Regards,
Rich Newsome
General Manager
Sep 7, 2017
quick response
Response from current dealership:
Thank you for leaving us this kind feedback.

Best Regards,
Rich Newsome
General Manager
Sep 4, 2017
Terry5555
Responded quickly
Response from current dealership:
We appreciate your feedback as well as your business.

Best Regards,
Rich Newsome
General Manager
Aug 19, 2017
They had the vehicle priced online for 3 days , they sent the bank a bill of sale, I talked with them on numerous occasions about what was needed and to verify what we needed on the check. i got the check from my bank, sent a copy to the dealership and my approval letter . Got a call later that night that it was possibly sold, well it didn't sell however they discovered they had priced it wrong and wanted to put the price back up $3000. When the manager called me back he was very rude to me about it all and did not want to try to work with me at all . The salesman wss awesome to work with but when it came down to it all I feel that they could have worked with me and he didn't
11 people found this review helpful.
Response from current dealership:
We apologize for your experience, It is never acceptable for one of our team members to be rude or disrespectful to one of our guests as that is not how we conduct ourselves here at Germain. We are sorry we were unable to meet your pricing expectations once we discovered the error,

Best Regards,
Rich Newsome
General Manager
Aug 19, 2017
The didn't answer my question. Then i started getting email after email of them trying to sell me something
2 people found this review helpful.
Response from current dealership:
We apologize that your question was not properly addressed as it should be. This is not the acceptable performance of our staff and we appreciate your feedback as it helps us to better serve our guests. If you are still in the market we would appreciate the opportunity to turn your visit around. Please reach out to Buddy Travis our Pre-owned Manager as he will be more than happy to assist you. btravis@germainmotorco.com
Aug 18, 2017
Very friendly service although my wife said a little too pushy. Agreed to accomodations we wanted with car and have kepy me informed on progress to get it ready for us. Enjoyed dealing with them.
2 people found this review helpful.
Response from current dealership:
Thank you for your kind words and business. We do apologize if our staff came across as "too pushy" as that is never our intention. Our job is to inform you and let you make a decision that is best for you.

Best Regards,
Rich Newsome
General Manager
Aug 13, 2017
Dealer return emails were not timely. Most of the emails that I received seemed automated and not personal to my search.
2 people found this review helpful.
Response from current dealership:
We greatly appreciate your feedback. Our team is dedicated to continually improve upon our process to better serve our guests.

Best Regards,
Rich Newsome
General Manager
Aug 3, 2017
The salesman was courtious and the issue I had was out of his hands. The dealership refused to honor the price of the vehicle listed on CarGurus stating it was a mistake. The asking price was over $2,000 more than listed. It has been almost a week and the price has not changed on CarGurus. Mistakes happen-fix it.
8 people found this review helpful.
Response from current dealership:
Our sincerest apologies for the pricing error, it has since been corrected. We appreciate your understanding that mistakes do happen as our ultimate goal is to provide each guest a quality experience.  If there is anything we can do for you please do not hesitate to let us know.

Best Regards,
Rich Newsome
General Manager
Aug 1, 2017
Guru935QD
Very good Customer Service. Great communicators. Car was well prepared for sale.
Response from current dealership:
We thank you for your business and the kind words.

Best Regards,
Rich Newsome
General Manager
Jul 30, 2017
Bought a 2016 Ford Edge We feel like they had the best deal for what we wanted. The even delivered the car to my home which is over 256 miles from the dealer. All at there cost. pretty great ! So far we are very happy.
1 people found this review helpful.
Response from current dealership:
Thank you for the positive feedback and the 5-star rating.

Best Regards,
Rich Newsome
General Manager
Jul 15, 2017
The salesman was very helpful. Although I did not buy the vehicle he was very informative and I would deal with him in the future.
1 people found this review helpful.
Response from current dealership:
We thank you for your kind review. Although we did not earn your business at this time we do hope you will allow us the opportunity again in the future. If there is anything further we may assist you with, please do not hesitate to let us know.

Best Regards,
Rich Newsome
General Manager
Jul 9, 2017
Guru9SSKL
5
Dealer replied to initial question, but when asked a follow up question regarding condition, I never got a reply. I ended up driving 25 miles to the dealership to learn the vehicle in question had been sent to auction.
2 people found this review helpful.
Response from current dealership:
We sincerely apologize for our failure to get back with you. Our goal is to provide each customer a quality experience and we obviously failed to deliver this experience to you and for that, we are very sorry. If we may be of service to you in the future, we'd appreciate the opportunity to turn your experience around.

Best Regards,
Rich Newsome
General Manager
Jun 16, 2017
Guru95P2T
I was contacted several times by Lincoln (forgot his last name). He was very helpful and courteous. I bought a Tacoma closer to my home. I will certainly keep Germaine in mind for future purchases and recommend to friends/family.
2 people found this review helpful.
Response from current dealership:
Thank you for your kind words and 5-star review. Although we were unable to secure your business at this time, we do wish you many safe and pleasurable driving miles in your Tacoma.

Best Regards,
Rich Newsome
General Manager
Mar 13, 2017
Great
2 people found this review helpful.
Response from current dealership:
Thank you for taking the time to leave us this 5-star rating. Please let us know if there is anything further we may do for you.

Best Regards,
Rich Newsome
General Manager
Feb 23, 2017
They were quick and efficient, pleasant and not pushy. We were ready to purchase with our own financing. The process was easy. Description of car matched vehicle.
3 people found this review helpful.
Response from current dealership:
Thank you for your business and for sharing your sales experience. Please let us know if there is anything further you may need.

Best Regards,
Rich Newsome
General Manager
Feb 7, 2017
adamriner213
I feel like there crooks. The sales manager said he's got 19000 in truck but he's selling it for 18900 but book value is only 12 to 16 thousand so there trying to get over on me beware of theses guys
4 people found this review helpful.
Response from current dealership:
We are sorry you were not completely satisfied with your visit to our dealership. I would very much appreciate the opportunity to speak with you regarding your concern. Please feel free to give me a call at your earliest convenience, I can be reached at 614-383-5289.

Best Regards,
Rich Newsome
General Manager
Feb 2, 2017
Car did not fit my choices, but still a great dealer. Have bought from them before.
1 people found this review helpful.
Response from current dealership:
Sorry, we weren't able to meet your needs at this time. Thank you for the kind words and for leaving us this review.

Best Regards,
Rich Newsome
General Manager
Dec 16, 2016
mball29
i bought car very happy
2 people found this review helpful.
Response from current dealership:
Thank you for your business and for taking the time to leave us this review.

Best Regards,
Rich Newsome
General Manager
Dec 5, 2016
Nice people
1 people found this review helpful.
Response from current dealership:
Thank you for the 5-star rating and the kind words.

Best Regards,
Rich Newsome
General Manager
Nov 28, 2016
Vehicle was dirty had not been cleaned, told it had clean car fax but had obvious repair to right front. Sales manager then said they were aware and was figured into the price. Extremely rude and then called the next day to take $ 200 off. Couldn't pay me a $1000 to go back there.
2 people found this review helpful.
Response from current dealership:
We sincerely apologize for your recent experience with our dealership. Our goal is to provide each and every guest a quality sales experience and it appears we failed to deliver on this promise to you. The events you describe are not typical of how we do business and for that we do apologize.

Best Regards,
Rich Newsome
General Manager
Nov 19, 2016
Gave me the information I needed and a follow up e-mail. no 100 phone calls afterwards. thanks
Response from current dealership:
We appreciate the positive feedback, please let us know if there is anything further we may do for you.

Best Regards,
Rich Newsome
General Manager
Nov 13, 2016
people answering the phone are horrible. sounds like they are just waking up. no enthusiasm.
Response from current dealership:
We sincerely apologize for your experience and thank you for the feedback. It's feedback such as yours that help us better improve our guests experiences.

Best Regards,
Rich Newsome
General Manager
Oct 20, 2016
They made contact the same day and I purchased the car the next day. Jason the sales rep was professional, kind and thorough. He even made a follow-up call. I am very pleased with my car!
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your positive experience with Jason. We are happy to know that you are pleased with your purchase and look forward to working with you again.

Best Regards,
Rich Newsome
General Manager
Oct 6, 2016
they did contact me, ended up buying from a different dealership
Response from current dealership:
We thank you for considering our dealership for your recent automotive needs. When you find yourself back in the market we do hope you will visit us again. In the meantime, we congratulate you on the purchase of your new car and wish you many safe and pleasurable driving miles.

Best Regards,
Rich Newsome
General Manager
Sep 19, 2016
I drove from Dayton to Columbus (1hr & 20min)to test drive a 2008 Camry XlE. I spoke to my salesman before I headed over to make sure the vehicle would be there and I would get first look. I was told the vehicle would not be ready until 3 pm. I arrived at 1:30 pm to be first and there was another buyer there test driving the car when I arrived. By 3 pm the car was sold to those people. I was hoping my salesman would have secured the vehicle for me and would have given a deposit over the phone. During the process of the other customer making a slow decision to buy the car my salesman was very rude and impatient toward the other salesman and customer. Very unprofessional of him. I was frustrated, but those people had the right to buy the car as they were there just before I arrived. Poor communication in the finance department occurred as I made an offer on another vehicle later that day. I gave my information to them to get my credit and deal approved so that when I returned to pick up the vehicle all paperwork would be completed. I called an hour and a half ahead and told them I was heading over to get the car. They had not even started the credit process and they could not find my information previously given to them, which included my social security number. I was frustrated and worried my information was misplaced. When we arrived we asked to have the car brought around but the salesman took the keys home so no one would buy the car. Another unprofessional act and highly unethical. So my wife did not get to ride in the car before I bought it. I ended my journey buying another Camry and drove it home at 8 pm that night. These are the reasons for a poor rating.
5 people found this review helpful.
Response from current dealership:
We sincerely apologize that you did not receive the quality Germain experience you should have as a valued customer. Your feedback regarding your experience is very valuable to us and we appreciate you taking the time to share your thoughts.

Best Regards,
Rich Newsome
General Manager
Sep 13, 2016
The dealer responded quickly & even sent pic's upon request. The car fax of truck turned me away. But Jason tried to be helpful!!
Response from current dealership:
Thank you for the positive comments about Jason. We are disappointed the vehicle didn't meet your needs but please let us know if there is anything further we can assist you with. Our inventory is constantly changing.

Best Regards,
Rich Newsome
General Manager
Sep 5, 2016
The dealer contacted me within a two hours. That evening, we went to the dealership to see the vehicle. The gentleman I spoke with on the phone had gone home for the day, but came back in to meet with us. There was absolutely no pressure to buy. Everything was explained simply and honestly. We did purchase the vehicle. The process went smoothly. It did take a bit long to work through the financing aspect, but it appeared to be outside the control of the dealership. All in all, it was a pleasant experience.
2 people found this review helpful.
Response from current dealership:
Thank you for sharing your experience and for your business. Please let us know if there is anything further we can do for you.

Best Regards,
Rich Newsome
General Manager
Aug 3, 2016
Very professional. Provided very good information. Toyota truck I was looking at was purchased same day that I visited.
Response from current dealership:
We thank you for the positive feedback and 4-star rating. We are here if there is any other vehicle we may assist you with.

Best Regards,
Rich Newsome
General Manager
Read 42 old reviews
Jul 3, 2016
Dealer responded once but did not follow up with additional information
2 people found this review helpful.
Response from current dealership:
We sincerely apologize for our lack of follow up as this is not something we usually hear from our customers. We'd be happy to have one of our Sales Consultants reach out to you if you would please send us your contact information to dossi@germainmotorco.com .

Best Regards,
David Ossi
General Manager
Jun 5, 2016
Didn't have vehicle
2 people found this review helpful.
Response from current dealership:
We sincerely apologize that we did not have the particular vehicle you were interested in. Our team would be more than happy to keep our eye out for any vehicle that meets your requirements and notify you when one is available. We do wish you much success in finding the perfect auto!

Best Regards,
Rich Newsome
General Manager
May 11, 2016
Polite and had good follow up
Response from current dealership:
Thank you for sharing your thoughts about your visit and for your business.
May 1, 2016
I test drove this vehicle before I test drove it i noticed a rattling sound underneath the car like maybe the converter was loose in the muffler. The one of the many salesman vying for a sale told me it was probably an after market muffler, not the case there was no muffler half of it was gone. The sales team assured me that it had gone through an inspection don't think so. The sales person was going with me on the test drive and he got flagged by another associate that a customer had arrived for a new car sale he hurriedly told me to only go around the block and come back while he assisted the other customer. Not a good experience for me.
4 people found this review helpful.
Response from current dealership:
I sincerely apologize for your recent experience with our dealership. The events you describe deeply concern me and I would appreciate the opportunity to speak with you regarding your visit. If you would please give me a call at 614-383-5289 so I may gather further information and possibly turn your experience around I would truly be grateful.

Best Regards,
Rich Newsome
General Manager
Apr 7, 2016
Devonta was extremely customer focused and is working to find my vehicle needs
Response from current dealership:
Thank you for choosing Germain Toyota of Columbus and for the positive feedback regarding your experience with Devonta.
Mar 17, 2016
Called ahead of time to tell the see the vehicle and met with a sales dealer. We were up there for at least an hour before he let us know that it was sold the day before. Could have let us know this before we wasted our time.
Response from current dealership:
We thank you for your feedback and sincerely apologize that this information was not communicated to you as it should have been. We truly value our customer's time as we know how busy life can be.
Feb 29, 2016
Outstanding!!!
Response from current dealership:
Thank you for the great feedback.

Best Regards,
Rich Newsome
General Manager
Jan 15, 2016
Very customer friendly
Response from current dealership:
We greatly appreciate your 5 star rating and kind words as our team is truly focused on customer satisfaction.

Best Regards,
Rich Newsome
General Manager
Dec 1, 2015
Good experience.
Response from current dealership:
We greatly appreciate the 5 stars and are happy you had a good experience.

Best Regards,
Rich Newsome
General Manager
Nov 5, 2015
This dealer was two hours away and brought the vehicle to me. Easiest transaction I ever experienced buying a car. A few minor dislikes with my transaction but all in all great.
Response from current dealership:
Thank you for the 5 stars. We are happy to know that we made the transaction so easy and it was our pleasure to bring the vehicle to you. We apologize for anything that didn't go quite right and hope that next time we get it all right.

Best Regards,
Rich Newsome
General Manager
Oct 17, 2015
First they could not find the car. We made another visit to see the car - until we show them they are not aware of color scraping damage to the passenger side from head light to all the way to the end. They took forever to offer a test drive and then ran out of license plates to take out of the lot for a test drive. Sales people are nice and respectful but not sure focused on used care sales and have the knowledge.
Response from current dealership:
It truly saddens us to hear you did not have a satisfactory visit to our dealership. Our ultimate goal is to provide each and every customer a positive sales experience and it appears that we have failed to deliver on this promise to you. We would truly appreciate the opportunity to improve on your visit; if you would reach out to me directly I would like to discuss your previous visit and how we may improve and see if we could further assist you.

Best Regards,
Rich Newsome
General Manager
614-383-5289
rnewsome@germainmotorco.com
Sep 20, 2015
My experience couldn't have been better. Not only is the Germain Toyota team helpful, but they're also extremely friendly
Response from current dealership:
Thank you for the 5 star rating as well as the kind words you shared about our team.

Best Regards,
Rich Newsome
General Manager
Sep 14, 2015
Good service,good communication.
Response from current dealership:
Thank you for the 5 stars as well as your kind words.

Best Regards,
Rich Newsome
General Manager
Sep 11, 2015
Got a great deal.Would shop there again if I need another car.
Response from current dealership:
Thank you for your business and we look forward to working with you again when you are in need of another vehicle.

Best Regards,
Rich Newsome
General Manager
Sep 3, 2015
DawnaW516
Brian Scott at Germain Toyota promptly contacted me by email and phone. We have talked a few times, he sent pictures links and carfax links and has been very courteous. I also received an email from Marvin hill the used car manager yesterday and talked to him today and will be going to Columbus OH from Raceland KY tomorrow to view and hopefully bring the vehicle home. Both Brian and Marvin have been very patient, professional and attentive to my shopping needs and budget. I am looking for a first vehicle for my son who just received his license, so it is probably taking me longer to choose a vehicle than most shoppers.
Response from current dealership:
Thank you for sharing your experience with Brian and Marvin. Please let us know if there is anything further we can do for you. We truly appreciate you making the trip to Columbus for your car buying needs.

Best Regards,
Rich Newsome
General Manager
Aug 2, 2015
Drove 115 miles tosee the Corvette. After driving it and being offered 2,000 dollars 300 below low book for my 2006 PT Cruiser GT/HO convertible a car that was worth @ 4,900 for a Vette worth 6,000, just because of what it is. The pictures were well misleading, the wheels were rusted, the interior had repairs with red velvet, engine had rough idle (could have been vacuum line or a lobe off cam), A/C compressor was shot, rust on entire bottom of car. And dealer represented it at ready to go. Car is far from ready. Really dissapointed with this dealership. Corvette needs a minimum of 3,500 in work to make it completely roadworthy.
Response from current dealership:
We sincerely apologize that your visit did not meet with your expectations. Please let us know if there is anything further we can do for you.

Best Regards,
Rich Newsome
General Manager
Jul 28, 2015
My car buying experience with Germain Toyota was seemless!! Jason Gregory contacted me right away after I inquired about the vehicle I was interested in. He provided EXCELLENT customer service and he is definately a man of his word. I did my research, test drove the car I wanted and within a few days I was driving off the lot in my brand new candy apple red Honda Coupe. I will always go back to Germain Toyota; thanks Jason :-)
Response from current dealership:
Congratulations on your new Honda Coupe, the candy apple red is an awesome color and we are sure you are loving it. Thank you for sharing your experience with Jason, we are excited that he provided you such a positive experience.
Jun 27, 2015
Although they gave quick feedback, we could not reach an acceptable deal.
Response from current dealership:
We're sorry your visit did not meet with your expectations. We hope we will have the opportunity to earn you business next time you are in the market.
Jan 1, 2015
Lemer1987
When I showed up this car was not available but I did end up finding a great deal on a 2002 toyota avalon. I spoke with Chris and he gave me a good deal after some negotiating and even ended up throwing in a free fog-light cap that was missing which I said I would pay for. Germain has pretty good service and good vehicles. I would highly recommend checking it out if you don't mind a little haggling.
Dec 26, 2014
Prompt communication. They had the car ready for us to view and test drive when we arrived. There was no high pressure sales and the whole process was quite easy.
Nov 27, 2014
Very quick response and very informative, thanks.
Nov 19, 2014
Terrific dealer to work with! They respected my wife and I the entire time and were very patient with us and our 1 year old son!
Oct 9, 2014
tried, but just couldn't make it work.
Oct 5, 2014
Jason Gregory is an excellent salesman who made my buying experience FUN and easy with the price I wanted!
Aug 24, 2014
They contacted with a fair price, but I decided to stay with a closer dealership.
Jun 9, 2014
was very satisfied with my experience
Apr 5, 2014
Very professional & knowledgeable.
Aug 28, 2013
Called back quickly. Great interaction.
Aug 8, 2013
Excellent service and follow up. Would highly recommend
Jul 13, 2013
Disappointing visit. Test drive scheduled and dealership did not contact me to let me know that they sold car before my scheduled test drive. I live an hour away and was furious that they didn't respect me enough as a potential buyer to let me know that vehicle wasn't available. Will never go back.
Jun 18, 2013
Bought a 2011 VW Jetta. Very honest and pleasant experience.
May 25, 2013
Responded quickly but very unwilling to negotiate.
May 4, 2013
Excellent
Apr 22, 2013
Responded quickly to my request. Lucy is a very good person to deal with.
Feb 27, 2013
JoJo is a top notch dude.
Dec 17, 2012
Great experience!
Nov 21, 2012
Called me initially but couldn't get in touch with them after that.
Aug 7, 2012
I would highly recommend them
Jul 7, 2012
eric43228
5
my wife went out to see the Avalon XLS they have listed. what they don't tell you is it has hail damage. this is how car dealers have such an awful reputation - just tell the truth, don't waste peoples time
Jun 30, 2012
We bought this car.
Jun 8, 2012
Responded very quickly to my questions and followed up to see if I needed more help. Very nice employees and easy to talk with.
May 25, 2011
The listed car was not available and it didn't appear that it had been for some time. I think it was a ploy to have people call.

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