Genesis Motor LLC

1310 Manheim Pike, Lancaster, PA 17601 - Map & Directions

Sales: (717) 759-4018

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Mar 6, 2016
Awesome people, helpful & very curtious. Walked away a very satisfied customer!
Is this review helpful? Yes | No

Response from Genesis Motor LLC:

Gerry!   Thank you!  I'm so glad we were able to help Chris out!
Good luck with the new car!
Dec 4, 2015
Kim was very nice,its kind of a smaller lot,they got the car in shape new tires oil change new brakes,the car was a trade in overall I feel I got a good deal for what I had to spend
Is this review helpful? Yes | No

Response from Genesis Motor LLC:

Terry!
Thank you so much!  I really enjoyed working with you and your mom.
Thank you for travelling all the way from State College!
I am glad I was able to work within your budget!
Thank you again for your kind words.
Aug 9, 2015
LBMiller
On June 3, 2015 we purchased a 2001 Oldsmobile Alero from Genesis Motor Company located at 44 West Sun Hill Road Manheim, Pa 17545. On the way home 4 lights came on in the dashboard. I emailed Kim (Sales Manager) who we bought the car from at Genesis right away. She said she was sorry we were having issues and she would take care of the issues. The washer fluid light was also on when we picked up the vehicle and when we added washer fluid the washer fluid ran out of the bottom as fast as we put it in the top. This vehicle just passed a PA Inspection a few days earlier and we had to wait an extra day so they could get the emissions sticker completed by their inspection garage. The four lights were; service engine soon, check engine soon, track off and anti lock. My wife drove the vehicle with all the dashboard lights on to work 6/4/15 with no issues. She drove to work on 6/5/15 and came out for lunch to a dead battery. The battery was a 5 year battery that was 8 years old. Also we noticed only the third brake light was working, blown bulbs in the other brake lights. Again emailed the problems to Kim. After a couple days Genesis Motor Company finally approved for repair with our mechanic Troy. We dropped it off to Troy (our mechanic) on 6/8/15. His diagnostic was that it needed a PCM and this had to be completed by a GM dealer. Renn Kirby Chevrolet in Gettysburg, PA replace and programed the PCM. It took Genesis until 6/12/15 to pay the bill at Renn Kirby. Troy could not finish his repairs until the following week. They were given the total for Renn Kirbys bill and Troy at the same time. We were told Troy's check was put in the mail as was the warranty paper for the car. Troy never received his check and reluctantly released the car to us on 6/25/15 before he left on vacation until 7/6/15. We haven't ever received the warranty from Genesis Motor Company. Called again and was told the check was being mailed. At this point no check was received after being told it was mailed 3 times and no warranty paper. Calls and emails were being ignored or not answered. At this point we had the car for 26 days and only drove this car 314 miles so I made a trip to Genesis Motor Company in Manheim, PA on June 29, 2015 to show them the lights were on and it needed fixed. I spoke with the owner, Larry Frey and his mechanic. The lights were on due to catalytic converter being blown out and the wiring harness on the wheel sensor was broken. This car should not have passed state inspection with these lights on. Still ignoring calls and emails until I told them I was contacting the authorities. I was told it could possibly be the PCM was not programmed properly and they wanted the car to go back to be check. I took it back and they would not pay the $143.10 for the diagnostic fee so I had to pay the bill to get my car back from Renn Kirby Chevrolet. Larry Frey (Owner of Genesis) didn't want to pay the $1600.00 Renn Kirby Chevrolet quoted to fix the catalytic converter and wiring harness and wanted me to see what Troy (Our mechanic) would charge. Troy's estimate was $815.00 and they didn't want him to do the catalytic converter only the wiring harness. They sent Troy a check to repair the wiring harness. They wanted us to drive to Ephrata, PA to their mechanic and sit and wait on it while the repairs were made to the catalytic converter. I informed Kim at Genesis Motor Company we would rather have our mechanic do the work. Kim never set up the appointment to have the catalytic converter replaced with their mechanic. So here we are, 2 months later and the lights in the dashboard are still on!!
Is this review helpful? Yes | No

Response from Genesis Motor LLC:

Mr. Miller,
All repairs to your car were done completely and paid for in a timely fashion.  With exception to the catalytic converter.  You put 1500 miles on the car when the catalytic converter started to act up.  I offered to have it taken care of at a local garage and went as far as setting up an appointment for you.  YOU REFUSED!  
YOU REFUSED an extended warranty.  
YOU REFUSD to work with us for this repair.  Genesis was under NO obligation to help with repairs on this catalytic converter.  
You have reported us to the BBB!  And their findings were in Genesis favor!  
Please stop th
 More ...
May 22, 2015
In all my years of buying a car this was the most sincere experience I ever had!!!
Is this review helpful? Yes | No

Old Dealer Reviews

Dec 4, 2014
Responded quickly to my questions
Is this review helpful? Yes | No
Sep 30, 2014
Excellent service!
Is this review helpful? Yes | No
Aug 6, 2014
Owner was very congenial and helpful. She was willing to negotiate. I did not buy the car, but it had no reflection on her. No pressure.
Is this review helpful? Yes | No

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