Ganley Chrysler Dodge Jeep Ram of Aurora

161 W Garfield Rd
Aurora, OH 44202

Sales: (330) 509-7786

Service: (330) 974-1108

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 7, 2017
GuruDW2MC
Told them I was coming at certain time and they were not at all ready. They had me wait for another salesman 15 minutes then another 10 because they had to gas up car! After test drive I asked for car fax and waited out at car over 20 minutes without salesman returning. Left and next day called and left recorded message for owner. Never received a call back-will never go back there
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

I apologize for your experience at our dealership.  I'm not sure where you left your message, but I answer all of them quickly on his behalf. I can be reached directly at 330-354-6823.  I was in the showroom during your visit and would be happy to discuss the events.
BJ Holmes
General Manager
bjholmes@ganleyauto.com
May 26, 2017
Jeep was sold but the dealer responded quickly.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 23, 2017
every body was friendly to me, not to my girlfriend. i was also a bit dismayed that despite all the work i put in prior to purchase, the process still took 3 hours. i paid cash for half the price and had all financing set up prior to walking in the door. i had a down payment on the car to secure it. honestly i should have been able to walk in sign the papers and walk out. the 3 hours was ridiculous.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

John,
I'm with you, 3 hours is way to long handle the paperwork process.  My apologies for that and any lack of friendliness shown by our staff. Our processes are designed to make your experience quick and to put a smile on your face and it looks like we fell short with you. I appreciate your candid assessment and will continue working with our team to ensure better experiences for all. Enjoy your new vehicle!
BJ Holmes
General Manager
Apr 28, 2017
Dealer was prompt in answering all of our questions and had good customer service skills.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
Great
1 of 3 people found this review helpful.
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Dec 29, 2016
Axy01
Stephanie was amazing throuout the whole process. They gave me a partial price for my trade in and worked numbers for me before I drove 2 hrs. The process was long due to internet issues, but I came out a super HAPPY customer with my new 2016 Jeep Renegade Limited 4x4 at a great deal!The team at Ganley was friendly and very professional. I would by another car here. Call them!
3 of 3 people found this review helpful.
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Dec 27, 2016
The staff is super nice. It was by far my best car buying experience. Josh was supper helpful and to the point. He took the time to go over the car but didn't try to "car salesman me" he talked to us like we were friends.
Is this review helpful? Yes | No
Oct 24, 2016
Josh was great .Very friendly and extremely knowledgeable about the Durango. Josh took time and explained everything about the Durango. You would have thought he built the thing ! We negotiated a good price and the rest is history. We were treated very well by Kenny the finance manager and everything went smoothly. I would recommend this dealer to everyone . Josh responded quickly and showed that my phone call was important . I simply love my new car .
2 of 2 people found this review helpful.
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Sep 20, 2016
Sales manager was rude and talks to you like you don't know anything, very unprofessional.
4 of 5 people found this review helpful.
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Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Scott,
Rude is now way to take care of a customer, let alone sell a car. I apologize for your bad experience and will continue to work to make sure this is not what our next customer receives. Thanks for letting us know. You can contact me directly if there is more you need to tell me.
BJ Holmes
General Manager
bjholmes@ganleyauto.com

Aug 21, 2016
Promptly contacted me. Friendly and very helpful.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 8, 2016
I was in the midst of talks with one of the salesman. I inputted my email address and phone #. I was contacted right away, on a Sunday, by both methods. Salesman and I phoned each other several times. He was off that day, but phoned from home. He didn't contact me til late Monday nite re: vehicle. Stated he was off Tuesday. My husband and I were prepared to drive the 1 1/2 hrs to see/test drive the vehicle. Wednesday I heard nothing and the vehicle had been removed from their site. Supposedly they took it to auction. How does a dealership do that when they are in the midst of negotiations, etc. etc. I never heard further from the salesman. This is unacceptable!!!!!
6 of 7 people found this review helpful.
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Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Karen,  I apologize that our vehicle sold while you were considering it. We turn our inventory quickly and do our best to alert customers when vehicles are ending their lifecycle here. Our website displays an auction logo when a vehicle reaches 50 days and is available for wholesale and retail purchase. If I can be of any service, feel free to email or call.
BJ Holmes, General Manager  330-887-9139.  bjholmes@ganleyauto.com
Feb 15, 2016
buddie69
Contacted me i was unable to make it in
1 of 4 people found this review helpful.
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Jan 15, 2016
It is difficult to discuss a used f150 with a Chrysler Jeep dealership. I left satisfied and salesman was friendly and did a good job walking me through the process
3 of 4 people found this review helpful.
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Dec 29, 2015
Very rude sales people - They had a car listed so I drive 45 minutes to go test drive, they couldn't find the keys for the car.
2 of 3 people found this review helpful.
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Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

I apologize for your poor experience and would welcome further input if you like.  BJ Holmes - General Manager
Read 11 old reviews
Nov 21, 2015
Sales lady lady lisa was very nice and professional, but in the end couldn't get me acceptable financing to put me in the vehicle. Very disappointing.
Is this review helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Al,

Thanks for your kind words regarding Lisa. It's unfortunate that acceptable financing prevented us from completing the deal. If you're interested, I am happy to review the deal and ensure that all options have been exhausted.
BJ Holmes / General Manager / bjholmes@ganleyauto.com
Sep 8, 2015
Told the salesman Steve what I was looking for, notified me 3 days later he found the exact vehicle.......got a great deal on it............
2 of 2 people found this review helpful.
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Jan 30, 2015
Great
0 of 1 people found this review helpful.
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Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Dan,

We're happy when you're happy.

BJ Holmes
Ganley Chrysler of Aurora
Nov 24, 2014
Asked for a carfax didn't recieve a carfax.
Is this review helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Bigk2496,

We have been experiencing nearly 24 hours of no internet access due to power outages and high winds in our area so I apologize if our sales team failed to respond.  All our vehicles have a CarFax link on our website, Autotrader.com and Cars.com, so there is certainly no attempt to not provide a Carfax.  Feel free to email me and I can provide a Carfax for any vehicle of your choice.  bjholmes@ganleyauto.com
Aug 4, 2014
Honestly. I wrote Ganley Chrysler requesting a car fax and the next thing I know I have people calling and harassing me about buying their vehicles. They never even sent the car fax. Pushy, pushy over aggressive sale approaches are invasive and inhumane.
Is this review helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

Our sales people are trained to respond quickly and efficiently to all internet leads.  I apologize if their enthusiasm was perceived as pushy and I also apologize for not sending the CarFax.  If there is anything I can do to help, let me know.

BJ Holmes
General Manager
Apr 22, 2014
Very deceptive. Fulfills car sales stereotype. Drove over two hours for a car not as described. Deception was likely not intentional, but was just laziness on the sales rep. All could have been avoided with minimal effort. Sales manager insulted me with an offer of $150 below cost for my inconvenience. Just a poor experience with their effort, and honesty. I don't know how they stay in business operating like that.
Is this review helpful? Yes | No

Response from Ganley Chrysler Dodge Jeep Ram of Aurora:

I apologize for any misunderstanding regarding our vehicle description.  We spend lots of time and effort to ensure that our online descriptions and information is as accurate as possible to avoid wasting effort and time for our customers and for ourselves. If you would like to communicate further about your experience, I can be reached at the dealership.

BJ Holmes
General Manager
Apr 17, 2014
Great deal and personnel recommend a great experience to any car shopper
0 of 1 people found this review helpful.
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Jun 25, 2013
20 yrs ago hadbad taste, try them again, will be back
0 of 1 people found this review helpful.
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Jun 25, 2013
Quick Response. Great Pricing.
0 of 1 people found this review helpful.
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Jun 3, 2013
Pictures of the vehicle were misleading. The vehicle had a significant dent in it as well as some scratches that were left out of the picture. I drove over 1 1/2 hours to find this out. I was disappointed.
1 of 1 people found this review helpful.
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Feb 13, 2013
very informitive and pleasant to deal with
Is this review helpful? Yes | No

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