Fred Martin Superstore

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3195 Barber Rd, Norton, OH 44203

Sales: (888) 230-0517

Service: (888) 691-8754

Today 12:00pm - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 19, 2017
HarryOOOh
Anthony Goodson was a great sales person, and Jerome in finance also made this a good experience. They gave us a good deal along with being very patient with all our questions. I would highly recommend this dealership.
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Response from Fred Martin Superstore:

Thanks Harry for your review!
Jan 20, 2017
dealer contacted twice thanks
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Response from Fred Martin Superstore:

Thanks Dave for your review!
Jan 9, 2017
Great
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Response from Fred Martin Superstore:

Thanks Joe for your review!
Dec 31, 2016
Busy place and big dealership but they take care of you personally. Easy purchase
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Dec 22, 2016
Treated very well no pressure
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Dec 8, 2016
good
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Dec 2, 2016
First let me say I'm a laid back professional individual . Very rarely do I complain about anything . I'm here to tell you my story . You be the judge and decide if you want to do business with them . Negotiated with Bruno on the car . On Tuesday evening I ordered a private car inspection . At 9:11 am Wednesday I attempted to contact Bruno to let him know I wanted to put a deposit down and the purchase will be based on the inspection . At 10:30 AM he texted and so ok we will just wait for the inspection . Around 3 PM while the inspection was being completed , a different salesman walked up to the inspector and said I would like the keys to this car we sold it . No one from Fred Martin called me to tell me . The inspector did . I attempted to call and text Bruno but got no response . Probably because he was to embarrassed to . I contacted Bruno,s Supervisor and she knew nothing about it . Needless to say the sold the car out from under me without at least a courtesy call. You be the judge .
5 of 5 people found this review helpful.
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Nov 3, 2016
Great service, but the truck had already been sold.
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Oct 14, 2016
Dealer responded within a couple of hours, however the vehicle was no longer available. Left contact information and sounded friendly.
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Sep 29, 2016
They got me in the car I wanted & did not try to get me to drive a higher priced car
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Sep 24, 2016
Great job entire staff
0 of 1 people found this review helpful.
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Aug 25, 2016
Best price was 26,550 when the car was advertised at 26,369 and tires on the car where junk not safe.
1 of 1 people found this review helpful.
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Jul 2, 2016
Pushy and still doing the old style of high pressure sales. Plus the car I had an appointment to see? Still in a blocked off spot where they had to move several cars just to get it out. While we were waiting for that to happen? The salesman put us inside the vehicle to show us the features before the test drive...one problem? The battery was dead. So, after waisting two hours, I ask just for the offer, so I can compare with other offers I had on other vehicles.. they start with the HP sales pitch. Walked. Out.
1 of 1 people found this review helpful.
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Jun 14, 2016
Like usual the vehicles are listed online but not in inventory...and as I write, it's still listed. Not sure if it's sloppy business or bait-n-switch. They didn't hound me but it's so impersonal that they want to try to sell you something else that you didn't inquire about.
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May 22, 2016
Great to work with. We purchased a car here!
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Apr 20, 2016
A wonderful experience in purchasing a new vehicle
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Apr 11, 2016
I bought the truck. Jeremey was great.
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Apr 10, 2016
Lonnie murdock and the rest of the staff were great! Thanks for a great deal and great experience
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Apr 5, 2016
Ashley was very helpful but was quoted a different price from the actual sale price
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Apr 2, 2016
terrible service....was on phone with a dealer for an hour about the truck, then left him a voice mail that we were coming to see the truck, Got there and he said he was with a customer and didn't receive his voicemail. Needless to say the truck was sold by the time we got there in a matter of a half hour. We have bought several vehicles from Fred Martin ....my husband said no more!
1 of 1 people found this review helpful.
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Mar 24, 2016
Vehicle was priced wrong on website. They decided to still talk to me if it were still the same price without telling me they changed it until I called them out on it.
1 of 1 people found this review helpful.
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Feb 5, 2016
Run my credit report multiple times and damaged my credit
2 of 2 people found this review helpful.
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Jan 31, 2016
They have followed up several times to make sure my needs were met.
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Jan 14, 2016
SOLD they did a great job!
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Dec 16, 2015
Good customer service, but a lot of negative feedback.
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Nov 19, 2015
Good deals
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Oct 5, 2015
Great follow up.
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Jun 9, 2015
JFGray
They are a high pressure dealer. They don't respect the customer's wishes and the salespeople hounded me repeatedly.
1 of 1 people found this review helpful.
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Jun 5, 2015
Great experience. Rob Zabel was very professional and personable. I will return.
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Apr 26, 2015
Sends far to many emails.
1 of 2 people found this review helpful.
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Read 28 old reviews
Feb 13, 2015
Inquired about the car on Thur. mornin' the 5th, again spoke w/ the salesrep on the 6th, the morning of the 7th I was going to try to get the purchase of the car started, the car was sold. Somebody beat me to it, that's there good fortune! I was disappointed that the salesrep didn't let me know on the evening of the 6th that the car was no longer available...
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Feb 2, 2015
curt_birchall
Good dealer.
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Jan 28, 2015
Professional and helpful
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Sep 26, 2014
Called back right away did not have the truck I wanted.
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Aug 24, 2014
Sales person act very unprofessional
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Jun 29, 2014
Quick response and were willing to work with me.
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Mar 29, 2014
Good
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Mar 21, 2014
Terrible! They miss represented a vehicle. I drove over 4 hours to find this out. Once there they acted as if it was not a big deal and kept trying to sell me more expensive vehicles. I would never buy a vehicle from there.
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Mar 6, 2014
I was in email communication and arranged to drive 45 minutes to look at a car. Once I got there the salesman wasn't there and the car had been sold. Although the salesman that helped me was very apologetic it was frustrating.
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Dec 27, 2013
very helpful and informative
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Sep 14, 2013
Price s to high for the miles and its and RWD. I made an offer really with this economy who really buying cars accept the offer.
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Sep 10, 2013
never gave me a price on this car ..wanted me to come down and drive it or look at it .. isn't that what the internet is for looking ? just list your price ,maybe somebody would buy a car.
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Aug 9, 2013
Good
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Jun 25, 2013
So far very helpful. Deal not done yet but is being worked on.
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Jun 13, 2013
batman21
65
This dealership is exactly why bigger is NOT better. I drove 2 hours simply to find the sales manager I had agreed to meet was absent. The car (once found) had 1/2 in of water laying in the floor completely submerging the carpet? A convertible didn't do well going through their hi pressure car wash. There was no compensatory price reduction offered and was told to "wait until we see what the service department can do" to get it right. When they evaluated my truck, a tire pressure sensor was not properly working and was told that this would be a $600 fix reducing the value of my vehicle even more. I showed them that GM sells these sensors for $ 59.99 online and can be bought much cheaper from AutoZone. Finally, I resented having to purchase a bottle of water after making that much effort to get to their dealership. Bottom line is they are too big to know what is going on; more specifically they don't know their cars, they don't know their customers, they don't even know if one of their advertised vehicles is still for sale or where it is, There are misrepresentation errors on their website that I pointed out that still exist today and the General Sales Manager (John) misquoted me a vehicle 3x on the phone by $1000 but would not honor his mistake..........THEY ARE TRULY AMATEURS IN CUSTOMER SERVICE. Go find yourself a reputable dealer that knows their stuff. The wife and I just laughed when we left but stopped and had a good dinner on the way home to make something positive out of a terrible experience.
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Apr 18, 2013
Responses were over the top bordered on harassment..
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Feb 28, 2013
Horrible experience! Very quick and friendly until they got my check, after that don't expect anything done quickly.
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Feb 21, 2013
I was in contact with a salesman and I was planning on buying a car that day, we got disconnected on the phone, I called back and he didn't answer or return my call till 2 days later (I purchased elsewhere)
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Feb 19, 2013
Ur overpriced. How can u ask 9,000, for a 2001. Fred Martin is highway robbery!!!!!!¡!!!!!!!!!!!!!!!!!!
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Feb 13, 2013
tsm
Everyone at Fred Martin was very helpful during my purchase. I drove a long way to buy my car from them and was pleased when I got there that it was in the perfect condition that they had described it. They stayed late in bad weather to get the deal closed. Good guys and gals here.
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Jan 28, 2013
Prompt response. The vehicle I inquired about was already sold...
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Dec 30, 2012
All we wanted to know was a cash price out the door, I thought they would just email it.They called and called and called me Iwhen I am at work.I think you need to read the email and give the price or picture that`s it if they like it they will call you back
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Dec 16, 2012
Enjoyable experience and agents tried to make things happen as best as possible
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Dec 14, 2012
Prompt reply and goo information for comparison
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Oct 28, 2012
Purchased auto and flew to Ohio to pick up auto. The sales agent picked me up at the airport and brought the car along so I could still give the car a test drive. The Dealership offered a no lemon coverage as well as car fax buy back...No junk fees. I would buy from this group again :o)
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Sep 25, 2012
got the job done.
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Aug 24, 2012
Excellent car sale experience. I would recommend and buy from them again in the future.
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Aug 18, 2012
bubba53
Finally got in touch....nice peple....willing to go the extra step.
Is this review helpful? Yes | No

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