Fred Anderson Toyota of Asheville

Express Lube, New Owner Events, and Parts Center

777 Brevard Rd
Asheville, NC 28806

Sales: (828) 248-0660

Service: (828) 418-4600

Today 9:00 AM - 7:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/05/10/11/36/2018_honda_ridgeline-pic-7239236003428797034-152x114.jpeg

2018 Honda Ridgeline RTL-T Used Cars in Asheville, NC 28806

Great Deal
$2,664 BELOW
CarGurus IMV of $35,654

Price: $32,990

Mileage: 2,688

Location: Asheville, NC 28806

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Lunar Silver Metallic Description: Used 2018 Honda Ridgeline RTL-T for sale - $32,990, 2,688 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2018/04/30/21/46/2018_kia_sorento-pic-5309583629087428078-152x114.jpeg

2018 Kia Sorento V6 SX AWD Used Cars in Asheville, NC 28806

Good Deal
$4,396 BELOW
CarGurus IMV of $40,386

Price: $35,990

Mileage: 7,268

Location: Asheville, NC 28806

Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Platinum Graphite Description: Used 2018 Kia Sorento V6 SX AWD for sale - $35,990, 7,268 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/05/24/02/22/2017_toyota_camry-pic-9119349956857901438-152x114.jpeg

2017 Toyota Camry XSE Used Cars in Asheville, NC 28806

Good Deal
$1,756 BELOW
CarGurus IMV of $21,746

Price: $19,990

Mileage: 6,367

Location: Asheville, NC 28806

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Predawn Gray Mica Description: Used 2017 Toyota Camry XSE for sale - $19,990, 6,367 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/05/26/02/17/2017_jeep_compass-pic-3946531064366385759-152x114.jpeg

2017 Jeep Compass Latitude 4WD Used Cars in Asheville, NC 28806

Good Deal
$1,599 BELOW
CarGurus IMV of $22,089

Price: $20,490

Mileage: 17,151

Location: Asheville, NC 28806

Average time on market: 44 days Certified Pre-Owned: No Color: Laser Blue Pearlcoat Description: Used 2017 Jeep Compass Latitude 4WD for sale - $20,490, 17,151 miles with Bluetooth, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/04/05/08/27/2016_toyota_sequoia-pic-309552405791111803-152x114.jpeg

2016 Toyota Sequoia Platinum FFV 4WD Used Cars in Asheville, NC 28806

Good Deal
$2,361 BELOW
CarGurus IMV of $54,851

Price: $52,490

Mileage: 23,710

Location: Asheville, NC 28806

Average time on market: 59 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2016 Toyota Sequoia Platinum FFV 4WD for sale - $52,490, 23,710 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/05/01/11/45/2017_toyota_rav4-pic-8189186127692375708-152x114.jpeg

2017 Toyota RAV4 LE AWD Used Cars in Asheville, NC 28806

Good Deal
$1,036 BELOW
CarGurus IMV of $23,526

Price: $22,490

Mileage: 9,015

Location: Asheville, NC 28806

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Barcelona Red Metallic Description: Used 2017 Toyota RAV4 LE AWD for sale - $22,490, 9,015 miles with Steel Wheels, Bluetooth, Backup Camera, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2018/05/24/02/22/2015_dodge_journey-pic-8223772992852731464-152x114.jpeg

2015 Dodge Journey Crossroad Used Cars in Asheville, NC 28806

Good Deal
$1,150 BELOW
CarGurus IMV of $16,140

Price: $14,990

Mileage: 64,333

Location: Asheville, NC 28806

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Fathom Blue Pearlcoat Description: Used 2015 Dodge Journey Crossroad for sale - $14,990, 64,333 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/04/10/07/56/2015_toyota_sienna-pic-1117274110090768079-152x114.jpeg

2015 Toyota Sienna LE 8-Passenger Used Cars in Asheville, NC 28806

Good Deal
$1,388 BELOW
CarGurus IMV of $17,388

Price: $16,000

Mileage: 91,793

Location: Asheville, NC 28806

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Super White Description: Used 2015 Toyota Sienna LE 8-Passenger for sale - $16,000, 91,793 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/05/01/23/38/2015_ford_edge-pic-3098158108406822786-152x114.jpeg

2015 Ford Edge SEL Used Cars in Asheville, NC 28806

Good Deal
$1,516 BELOW
CarGurus IMV of $21,806

Price: $20,290

Mileage: 54,719

Location: Asheville, NC 28806

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Ingot Silver Description: Used 2015 Ford Edge SEL for sale - $20,290, 54,719 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/04/30/22/17/2017_ford_explorer-pic-4965833623216233260-152x114.jpeg

2017 Ford Explorer XLT Used Cars in Asheville, NC 28806

Good Deal
$2,036 BELOW
CarGurus IMV of $31,526

Price: $29,490

Mileage: 10,618

Location: Asheville, NC 28806

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Oxford White Description: Used 2017 Ford Explorer XLT for sale - $29,490, 10,618 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/05/25/13/51/2014_toyota_sienna-pic-4911070462162590315-152x114.jpeg

2014 Toyota Sienna Used Cars in Asheville, NC 28806

Good Deal
$1,605 BELOW
CarGurus IMV of $23,595

Price: $21,990

Mileage: 52,319

Location: Asheville, NC 28806

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Predawn Gray Mica Description: Used 2014 Toyota Sienna for sale - $21,990, 52,319 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/03/23/09/13/2015_jeep_grand_cherokee-pic-4453687182346081351-152x114.jpeg

2015 Jeep Grand Cherokee Summit 4WD Used Cars in Asheville, NC 28806

Good Deal
$1,467 BELOW
CarGurus IMV of $31,957

Price: $30,490

Mileage: 51,992

Location: Asheville, NC 28806

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Brilliant Black Crystal Pearlcoat Description: Used 2015 Jeep Grand Cherokee Summit 4WD for sale - $30,490, 51,992 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/19/10/33/2014_hyundai_tucson-pic-1110933407807036807-152x114.jpeg

2014 Hyundai Tucson SE FWD Used Cars in Asheville, NC 28806

Good Deal
$794 BELOW
CarGurus IMV of $14,784

Price: $13,990

Mileage: 52,482

Location: Asheville, NC 28806

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Diamond Silver Description: Used 2014 Hyundai Tucson SE FWD for sale - $13,990, 52,482 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/05/01/14/04/2017_jeep_cherokee-pic-2355522902343684546-152x114.jpeg

2017 Jeep Cherokee Overland 4WD Used Cars in Asheville, NC 28806

Fair Deal
$1,625 BELOW
CarGurus IMV of $32,625

Price: $31,000

Mileage: 7,083

Location: Asheville, NC 28806

Certified Pre-Owned: No Color: Bright White Clearcoat Description: Used 2017 Jeep Cherokee Overland 4WD for sale - $31,000, 7,083 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/24/02/22/2006_jeep_liberty-pic-7134386335260225270-152x114.jpeg

2006 Jeep Liberty Limited 4WD Used Cars in Asheville, NC 28806

Fair Deal
$777 BELOW
CarGurus IMV of $7,767

Price: $6,990

Mileage: 94,936

Location: Asheville, NC 28806

Average time on market: 18 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Dark Khaki Pearlcoat Description: Used 2006 Jeep Liberty Limited 4WD for sale - $6,990, 94,936 miles with Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 21, 2018
Good response, but had to call them back. They did call me back the second time. Thought about the 3 hour drive to look at it but when they called me back didn't even get my name right. Maybe it me but u should a least get someone name right if you want them to drive that far to buy a car. They called me woody . My name is mike .
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Mike, We would like to apologize for getting your name wrong when your call was returned. We appreciate your feedback and apologize that your experience did not meet your expectations as customer feedback is very important to us. If you are still in the market and would like to discuss things further, please give our Used Car Manager Phil Morgan a call. He can be reached at 828-585-5825.
Mar 31, 2018
GuruYNZDZ
Excellent customer service. I still have not been able to make it to the car lot. But these guys stay on top of their work and I look forward to working with these guys to get my new truck.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for the kind words and for considering us. We look forward to being able to further assist you when you are ready to come by and know you can always call or email anytime!
Mar 30, 2018
Reached out to the dealership about a Tahoe they had listed for $31,990 they advised the vehicle needed some repairs and to be patient. They contacted me a week later and acted like I wouldn't pick up on the new price $33,990. Also told me about the unadvertised $399 Dealer Fee. Typical Car Salesmen! Watch your 6 we these guys!
Is this review helpful? Yes | No
Response from current dealership owner:
We do our best to be totally transparent with our customers about the pricing of our vehicles along with any additional expenses that are part of buying a vehicle. For that reason our documentation statement is listed on every single new and used vehicle. We are sorry if there was any misunderstanding about the pricing for the Tahoe, but as we stated in our communications to you it did require a significant repair which included a new wiring harness and resulted in the increase in price. Even after the price increase we felt our price was still competitive and was about $1,900 below the CarGur
 More ...
Mar 25, 2018
GuruZHCH2
Responsive very fast
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for your 5-star review and for allowing us to assist you!
Mar 24, 2018
GuruYLJP7
Very responsive car was older and more miles and I wanted
Is this review helpful? Yes | No
Response from current dealership owner:
We appreciate the opportunity to help you and for you sharing your feedback about your experience.
Mar 19, 2018
Quam89
Dealer rep was friendly and followed up promptly
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the 5-star review!
Mar 10, 2018
Someone arrived just ahead of me, and ended up buying the car. I got a call from Amanda, a salesperson at Fred Anderson, this past Thursday saying she had another Prius for me to look at. I went in and bought it. My experience was very good, and the service provided by the Fred Anderson employees was very good.
Is this review helpful? Yes | No
Response from current dealership owner:
Dennis, Thank you so much for sharing about your experience. We are sorry the first vehicle sold before you could take a look at it  but we are happy we were able to find you something else! We hope you love your new vehicle and that you'll come back to see us again in the future.
Mar 6, 2018
saleengrl
Although I did not purchase from this dealer, they were very prompt & helpful.
Is this review helpful? Yes | No
Response from current dealership owner:
Although we are sad we weren't able to earn your business we appreciate your feedback. We hope next time you're looking for a vehicle you will give us another opportunity! Enjoy your new vehicle.
Mar 2, 2018
I get a car, so it is a good place to buy.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for your 5 star review Valeriy! We hope you enjoy your new vehicle.
Feb 18, 2018
Quick reply answered all my questions every pleasant experience
Is this review helpful? Yes | No
Response from current dealership owner:
Will, Thank you so much for your 5-star review!
Feb 12, 2018
Dealer's online person responded quickly, even though it was Sunday. We set up a meeting for Monday afternoon and he promised to hold the vehicle we wanted to see until that time. People were very friendly, courteous and helpful. Car was as described and we felt we got a good deal on it and our trade-in. Only reason I gave 4 stars instead of 5 was it took much longer to complete the purchase than it should have, possibly due to only one person being on duty who could actually complete the paperwork.
Is this review helpful? Yes | No
Response from current dealership owner:
John, Thank you so much for your feedback and for your recent purchase. We are working on ways to make sure the paperwork process is a fast as possible even when we are short staffed, but we do appreciate your understanding of the situation. We look forward to seeing you again soon and hope you love your new vehicle!
Feb 10, 2018
They spoke with me for over a week about a certain vehicle. I was told to call about it on Friday to make sure they still had it, which they did and even set up a time to come look on Saturday. On Saturday morning they call and inform me, while I was on my way, that they were in the process of selling it. I understand first come first serve, but I had an appointment. A++ customer service
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 1, 2018
GuruZQM4S
very good response
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for sharing your feedback!
Jan 21, 2018
total professionals. very good experience buying th
Is this review helpful? Yes | No
Response from current dealership owner:
Aaron, Thank you so much for your recent purchase and for your 5-star review!
Jan 3, 2018
sgtboo
They stated they currently has a contract in the truck but would notify me of anything changed. That was my last communication.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for contact us in your search for a new vehicle and for your feedback. Please let us know if there is anything else we can do to help.
Dec 28, 2017
Great to work with highly recommend!!
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for the 5-Star review, Angie!
Dec 11, 2017
I arrived at the dealership and viewed all of the available used Camrys. I saw a different vehicle than what I had initially inquired about that was lower in mileage but higher in price. The salesman, Miguel Hernandez was very helpful in answering all questions and when I made an offer he went to confer withhis the sales manager who came personally to me to ask what I was wanting to do. My request was reasonable and his response favorable. Between the two the sale was made quickly and without the usual pain associated with car purchase. All said I enjoyed the experience and would insist on working with Miguel at Fred Anderson if in the future I am in the market for another vehicle. Well done!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
David, Thank you so much for sharing about your experience with us and for your purchase. We hope you love your new vehicle for many years to come. We look forward to seeing you again in the future!
Nov 22, 2017
Quick to reply however just to far away for me to make the drive
Is this review helpful? Yes | No
Response from current dealership owner:
Shawn, Although we regret we were to far for you to make the drive out to see us we do appreciate your review! If there is anything we can do for you in the future please let us know. Thanks again!
Nov 11, 2017
lsmith9231
Bought the Avalon. Great experience! I am 2 hours from Fred Anderson Toyota and hope to buy another car from them in the future!
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for your recent purchase and for your 5-star review! We hope you love your new Avalon for many years to come and that you'll stop by to see us next time you are in the area.
Nov 5, 2017
Horrible! Barely greeted. Salesman asked if I needed him to go outside and show me the vehicle! I was Thu king, if you want to sell a car! When we DiD go outside, when i asked about certain vehicle, he replied "you can't afford that". How insulting! I actually had$20,000 cash to spend.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 15, 2017
I contacted this dealer via email and received quick response. unfortunately the car had been sold but I was impressed with the response time and continued offer to help find another. 5 stars for that.
Is this review helpful? Yes | No
Response from current dealership owner:
Becky, Thank you so much for your 5-star review. Although we are sorry the vehicle you were interested in was already sold we hope you will consider us again in the future!
Sep 16, 2017
GuruDLYKK
Horrible experience. Sales people were all very rude and working with multiple people at once. Mafe me wait around.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 27, 2017
Excellent customer service!
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for your 5-star review Jennifer!
Aug 9, 2017
cobby96
Quick response, very professional.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the 5-star review!
Jul 19, 2017
All tho i didnt get to go down there he did say he would set the car aside for me so no one else could look at it until i got there.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Austyn, Thank you so much for the feedback and if you decide you want to plan another trip out just let us know!
Jul 10, 2017
NilsaDogan
Great
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you so much for your 5-star review
Jun 17, 2017
Very nice staff eager to help you find the car you want, would definitely deal with them.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
John, Thank you so much for your 5-star review as customer feedback is so important to us.
Jun 16, 2017
Guru68VT
They responded quickly via email and a phone call. I asked for some information about the vehicle and they were very forthcoming. The salesperson I talked to, Jason, was friendly and willing to look into several things in a very timely manner. He checked with the service to team to see if the timing belt had been changed recently and also took some photos of the vehicle in specific areas I was concerned about. I have yet to visit them in person because I live 4 hours away.
Is this review helpful? Yes | No
Jun 15, 2017
GuruRBMX
Awesome experience and I love my Armada!
Is this review helpful? Yes | No
Response from current dealership owner:
We are so happy to hear that you had a great experience with us and that you are loving your new Armada! We hope to see you again in the future :)
Jun 11, 2017
Guru9ZXPM
Seller got back to me quickly and set up an appointment. Even though we did not end up buying the car, it was a great experience.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you so much for the opportunity and we hope that you will consider us again in the future.
May 18, 2017
Linkmeup82
I am now the proud owner of a 6-speed manual 2016 VW GTI. I couldn't be more happy. Great experience and the dealership worked really hard to get me approved with the best APR.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 7, 2017
Wgeorge62072
Great dealer, courtesy by all staff. Gave s fair trade in allowance. Worked with me to get my financing terms. Bought my vehicle of choice. Highly recommend this dealership.
Is this review helpful? Yes | No
Apr 26, 2017
Did not end up getting the car but the dealership was very good.
Is this review helpful? Yes | No
Feb 28, 2017
My husband and I went at least two separate time to JB. Each time, the customer service was slow and the second person, did not seem interested in our search. She kept looking around and at her watch. The only good thing about JB is the lounge.....
4 of 6 people found this review helpful.
Is this helpful? Yes | No
Feb 3, 2017
Very good response time
1 of 1 people found this review helpful.
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Jan 11, 2017
well i hope they call me. 1 text response re 1 vehicl and never got a response on a 2nd vehicle. this dealership is close to me but their arrogance is a bit put off.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Dec 24, 2016
jeepsx2
Called about a Toyota Sienna van that was just listed and the guy at the dealership was curt. Said the van was sold.... that's all. Seemed like I was bothering him. Didn't offer to show me anything else.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 20, 2016
Very polite and helpful
Is this review helpful? Yes | No
Dec 18, 2016
Prb011274
Responded quickly to Every question. Made sure someone was with me at the dealership to show me around.First Class
Is this review helpful? Yes | No
Nov 28, 2016
Fishtels77
Found car called about it. Jeff was great, had info I needed.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the 5 star review, we hope to be able to serve you again in the future!
Sep 24, 2016
very good
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the 5 Star review!
Sep 15, 2016
Was contacted by a salesman who contacted me the very next day, but I have not been able to make it yet.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Ray, Thank you for your feedback. Please let us know if there is anything else we can do to assist you in your search for a new vehicle.
Jul 27, 2016
Responsive. Fair prices. Actually emails as that's my preferred method rather than call as that is not preferred.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Kendall, We are happy to hear we were able to give you the sales experience you were looking for and hope to see you again soon.
Jul 26, 2016
This is a great dealership. The sales team is excellent. I would highly recommend this dealership if you are looking for a new or used vehicle.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thanks for the 5 star review Randall! We appreciate your business and hope to serve you again in the future.
Jul 15, 2016
I sent an email about this car, and within minutes they responded and kindly told me that the car was no longer available. They also offered to help find another one like this.
0 of 1 people found this review helpful.
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Read 48 old reviews
May 16, 2016
Excellent dealership with a high level of integrity and customer service. I would highly reccomend this dealership.
Is this review helpful? Yes | No
Response from current dealership owner:
Matt, Thank you for the positive feedback and for your business. We hope to see you again soon.
Mar 22, 2016
A+
Is this review helpful? Yes | No
Response from current dealership owner:
Tobey, thanks for the 5 star review!
Feb 6, 2016
Great people!
Is this review helpful? Yes | No
Jan 14, 2016
The dealership responded to my inquiry quickly and answered all my questions. VERY responsive!
Is this review helpful? Yes | No
Response from current dealership owner:
Brent, We are so happy you had a great experience while shopping with us and for the 5 star review!
Dec 27, 2015
Fast service no hassle and fair thats why i bought the escape
Is this review helpful? Yes | No
Response from current dealership owner:
Frank, thank you for the 5 star review and for your business. We are glad you enjoyed the sales process and hope you will come back and see us soon!
Dec 18, 2015
CNU
They responded and were helpful
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the 5 star review! We are glad we were able to answer your questions and look forward to be able to assist you again the future!
Dec 12, 2015
excellent
Is this review helpful? Yes | No
Dec 1, 2015
Same day response, ready to assist you in selecting a vehicle that best suits your needs.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thomas, Thank you for the feedback. We hope we were able to help you find a new vehicle and provided a pleasurable experience while at the dealership. Because we take customer service very seriously, we would love to hear what we could have done differently to have given you a 5-star experience.
Aug 21, 2015
Super busy. Barely had time to talk to me and I had an appointment to see a specific vehicle and had expressed interest in purchasing that car. My salesman left me following a test drive and was sitting with another customer at his desk. I had questions that were never answered. I felt they were very disrespectful of my time.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Maria, we are very sorry that this was your experience. At Jim Barkley Toyota we always strive to provide the best car buying experience around and when we mess up we like to do our best to make up for it. If you could either email us at sales@jimbarkleytoyota.com and/or call us at 1-828-667-8888 and ask to speak to one of our New Car Sales Managers (Aaron Sumner/Lori Brady) and mention our response to your review. We would greatly appreciate a chance to make this right.
Aug 11, 2015
vickihoward
They do not work on commission so no pressure but very helpful.
Is this review helpful? Yes | No
Jul 22, 2015
Probably more of an issue with the particular sales rep. Didn't give me full tank of gas as promised and sales rep did not reply to my emails or texts after my purchase. I had to call service department to follow up on getting my second set of keys and Bluetooth installed. Both of which were part of the desk.
Is this review helpful? Yes | No
Mar 11, 2015
tnsandman
Dealer responded but car had issues and was pulled from lot.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2015
Excellent selection, excellent staff, excellent service!
Is this review helpful? Yes | No
Feb 19, 2015
We found their prices to be excellent, our salesman was great, without any real pressure to purchase. We bought a car from them due to their making a fair offer on our trade, and having the best sales price of anyone around.
Is this review helpful? Yes | No
Jan 6, 2015
The dealer offered me $2000 less for my trade in than the trade-in value and other dealers. Website says price is negotiable but they didn't come off the sticker price at all. Did not buy from them...went elsewhere....
1 of 1 people found this review helpful.
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Dec 29, 2014
Advertised car was sold.
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Dec 2, 2014
Easy and honest
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Oct 28, 2014
Great customer service. Very helpful in finding the right truck. Great inventory of Tacomas. Bought my truck at this dealer.
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Oct 19, 2014
Don't expect much of a discount after getting there. Very nice and courteous. Vehicle came with 12 months or 12 thousand mile warranty. Can't beat that!!
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Sep 18, 2014
Jim Barkley Toyota has a great sales team on both the New Car lot and Used Car lot. The entire experience was smooth and stress free. From the sales rep to the management to the finance person, they were all professional and customer-friendly. I highly recommend Jim Barkley Toyota and will definitely go back there first when I get ready to buy again!
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Aug 30, 2014
Bought the Sky---Great Car as advertised--GREAT SERVICE at the dealer--will use Jim Barkley again.
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Aug 12, 2014
Fantastic service and product!
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Jul 7, 2014
Good response. Knowledgeable and friendly.
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Jun 27, 2014
Great.
0 of 1 people found this review helpful.
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Jun 23, 2014
Left message and called when they opened. Vehicle was already sold
1 of 1 people found this review helpful.
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May 21, 2014
Quick response. One price dealer. Ultimately bought another car elsewhere because of color preference but the car and price at Jim Barkley were fair and competitive.
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May 10, 2014
Slow to respond, they don't call you. Never try to buy a Chevrolet from a Toyota dealer; they try to rip you off.
1 of 1 people found this review helpful.
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Apr 2, 2014
Excellent experience. No sales games, just straight up "this is the price" (which was very good, by the way.) Not the slightest bit of pressure. In two hours time, I arrived, test drove, purchased, and left. Highly recommended!
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Mar 29, 2014
Very friendly and easy to deal with. Very accommodating.
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Feb 10, 2014
Easiest purchase of any used car that I have experienced.
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Jan 23, 2014
Excelent guy. But i ve got better price
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Jan 4, 2014
Willing to meet with me at my convenience. I decided on a 2014 Pilot.
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Dec 4, 2013
He responded promptly and was helpful I would recommend him to others
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Nov 14, 2013
Very fine dealership. No hard selling. Enjoyed the visit.
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Sep 4, 2013
I went to trade my car in and they were speedy in getting me approved and in a toyato rav 4 in less than 30 minutes excellent place
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Jun 26, 2013
One of the easiest automobile transactions that I've made in a long time. The vehicle I purchased was actually a regular bed which is what I was looking for all along. However, they did inform me of this on our first contact via email.
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Jun 18, 2013
Vehicle sold 3 days prior to my offer.
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Jun 9, 2013
PHENOMENAL experience with this dealership! It was WORTH the drive from Knoxville, TN. I will definitely go back to them for my next purchase. Ty was extremely personable and helpful! Not ONCE did I feel swindled or taken advantage of. How many people can say THAT about their experience with a car salesman?! The entire process was very straightforward and honest. No haggling or going back and forth over little details...no stress! I HIGHLY recommend that you check them out before buying from another dealer. NONE of the dealerships in Knoxville could beat Barkley's prices (not even CLOSE)! And let's not forget about the car....I LOVE it. TOTALLY love it. I am SOOO glad I bought a Toyota. My only regret is that I won't be back to the dealership for at least 10 years...because they sold me such a great car (at a great price)...so I won't be NEEDING another car for a long time! But when I do, I'll be driving back to Barkley's!!
0 of 1 people found this review helpful.
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Apr 23, 2013
Responded but truck had already been taken to auction
0 of 1 people found this review helpful.
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Apr 5, 2013
prices too high
0 of 1 people found this review helpful.
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Mar 2, 2013
I was not happy to have been told on the phone that an online RAV4 was available and then after driving a bit over an hour, finding out that it, too, had been sold the night before. (I was told about another that had been sold the night before.) At any rate, although I paid a bit too much for the 2008 RAV4 that I got, a couple of the guys at Jim Barkley, such as Dean Plemmons, were very nice and helpful, especially when we ran to the Credit Union to get the loan close to 5:30 p.m. Because traffic was bumper to bumper and had come to a dead standstill, we tried using my daughter's Smart phone to find another way back and got very lost, which meant that we got back to the dealership very late. They were all very nice and understanding, so, yes, we had a good experience!
1 of 1 people found this review helpful.
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Jan 24, 2013
beamer94
Jim Barkley do car sales right. I am not sure if I got the best price, but I was treated very well and I was comfortable with my experience there.
0 of 1 people found this review helpful.
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Dec 20, 2012
excellent dealer! will be a top on our list when we look for more cars!
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Nov 17, 2012
good
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Nov 5, 2012
excellent staff did not wan to drive that far was trying to get closer
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Aug 7, 2012
Quick response to internet inquiry. Very courteous on site visit. Not pushy at all.
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Jul 17, 2012
Really enjoyed the car buying experience here. Got a great deal. I will buy my next car here, and I recommend Jim Barkley to everyone.
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Apr 5, 2012
highly over priced
1 of 1 people found this review helpful.
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