Frankel & Chesapeake Cadillac

GM Certified Internet Dealer

10240 York Rd
Cockeysville, MD 21030

http://www.frankelcadillac.com

Sales: (410) 618-0922

Service: (877) 542-7948

Today 9:00am - 6:00pm

(Open Now)

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Sales Reviews (8)

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Shawn

Jul 10, 2017

These guys were out of their minds on price! They want $40,600 for a 2016 CTS 3.6 Premium AWD with 13K miles on it telling me their car was set at proper market value and wouldn't budge with one month left before the 2018's will be introduced in August. One week later I found the same pre owned used Cadillac with 500 miles under theirs in a rear wheel drive for $6,800 less in Arizona. I'm making arrangements tonight to buy that same car in the same color with the same options minus all wheel drive. Versions of AWD on the internet usually go for about $1,000 to $2K more. They want almost $7K more, so they are out of their mind's thinking they're going to get that kind of price. I'm buying from Arizona and having it shipped for about $800. Money saved? About $6,000! And they are local. I could drive it home. But I'll take the same car off lease one year and two weeks old for that much money less and have it shipped to my door step. Same car, same warranty. Only theirs is 4WD. No one will pay almost $7K bucks for all wheel drive. They're the highest priced one on the net I found for that model in that mileage and package. Sad.

1 of 1 people found this review helpful.

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Response from Frankel & Chesapeake Cadillac:

Hi Shawn,

We appreciate your feedback on pricing of the 2016 CTS 3.6 Premium AWD. It’s unfortunate the price of that vehicle was above what you were willing to pay for it, as we would have loved to save you the hassle of buying it out of state and getting it shipped to you. If you’d like to discuss your experience in more detail with one of our internet managers, please give us a call and ask for Paul or Matthew.

Jun 9, 2017

I spoke to a representative,he was very forthcoming. However: yhey didn't have what I was looking for and there prices,were a little higher than average.. of ..other dealers

2 of 2 people found this review helpful.

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Response from Frankel & Chesapeake Cadillac:

Thank you for the the feedback and positive review. We appreciate you stopping in and speaking with us. Please feel free to contact us if you have any questions. Thank you!

duwayne

Jun 2, 2017

Very professional dealership

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John

May 7, 2017

Honest and efficent. After sale they will take care of car

1 of 1 people found this review helpful.

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Response from Frankel & Chesapeake Cadillac:

That's what we like to hear! Thank you for sharing your experience with us, John. We appreciate the kind words and look forward to working with you again!

Kimberly

Apr 27, 2017

Contact was limited in approach. Email inquiry was not returned. Questions asked via text message was not returned. Responses were limited. Motivation to sell seemed low, which is odd.

1 of 1 people found this review helpful.

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Response from Frankel & Chesapeake Cadillac:

We appreciate your review, Kimberly. We're greatly disappointed to learn that you had trouble contacting our sales team. We would love to speak with you and ask that you please contact us at (877) 390-8483 if you would like to discuss a vehicle you are interested in.

Ktopp16

Apr 24, 2017

Very responsive and professional.

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Response from Frankel & Chesapeake Cadillac:

Thank you for sharing this great feedback and for choosing to do business with our team at Frankel & Chesapeake Cadillac!

Tirdad

Mar 28, 2017

Very courteous and attentive.

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ronda

May 12, 2016

Excellent response time and pricing, professional staff.

1 of 2 people found this review helpful.

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Response from Frankel & Chesapeake Cadillac:

Thank you for taking the time to provide us with feedback, Ronda! We are happy to hear that you were satisfied with the response time and prices during your recent experience with our dealership. Please let us know if there is anything further that we may do for you!

Read 10 old reviews

Mike

Jul 17, 2015

Brent was very professional and helpful. I will refer others to purchase from Frankel and Brent.

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Houndgirl

Oct 31, 2014

They were efficient, responded to me promptly

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Bob

Jun 25, 2014

I appreciated the extremely quick response to all of my email inquiries. You could tell that this is a dealership that truly cares about their customers and will go the extra mile to help. Great automotive dealer to do business with...recommend highly.

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robert

Jan 27, 2014

Outstanding customer service, Mr. Robert Hawkins super service

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Brian

Sep 4, 2013

terrible customer service. They wanted to play games. Then would try to strong arm you into a purchase.

1 of 1 people found this review helpful.

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james

May 7, 2013

i asked two questions by email; How many miles and what color was the interior? After several attempts i finally found out the miles. I still don't know the color of the interior. I asked them, they give other answers. Information that i already knew.

1 of 1 people found this review helpful.

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Lisa

Mar 28, 2013

Responded

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Paul

Mar 4, 2013

never purchase, but very good response

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kevin

Mar 4, 2013

They overpriced,cars.they tell you that they take the cars,out to put tops and grilles on them.I dont know what dealship!!!!!! That would be stupid enough to take a 2006 or a 2007 or a 2008 car to the shop to get this type of stuff done and want to charge $18.995

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Bill

Apr 9, 2012

I wish I had gone to them years ago . Jerry was a real gentleman and it was a pleasure to deal with him . We've owned the car for 1 1/2 weeks , we found 2 small issues and without asking any questions repaired the items immediately . Frankel Cadillac was a fantastic experience . I'm 59 and the wife is 63 , we have bought many cars over the years but this is the BEST expereince ever . Just absolutely the finest organization bar non .

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