Fox Ford Lincoln Chicago

2501 N Elston Ave
Chicago, IL 60647

Sales: (773) 985-5149

Service: (312) 605-4200

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 30, 2017
Very responsive
Is this review helpful? Yes | No
Dec 12, 2017
Fast response, good customer service, very friendly staff, unfortunately they advertised a vehicle which was not ready to sell, they send me back saying check back in a week car should by ready, I had to buy a vehicle somewhere else.
Is this review helpful? Yes | No
Nov 7, 2017
Excellent
1 of 1 people found this review helpful.
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Oct 14, 2017
xalfeox
good
2 of 3 people found this review helpful.
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Sep 21, 2017
Excellent customer service!
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Sep 5, 2017
treated me and my wife like family
0 of 1 people found this review helpful.
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Sep 2, 2017
customer friendly. experience sales men. good.
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Aug 4, 2017
Excellent hard to deal on my part. because I live 135 miles away
2 of 2 people found this review helpful.
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Jun 27, 2017
Guru9XCRF
I contacted Fox Ford Lincoln on Monday via CarGurus and spoke with someone regarding a Ford Fusion. They contacted me and the salesman was not going to be there at 6 pm but he gave me the name of another salesman, David Niebrzydowski. We went to Fox Ford at 6. My daughter saw a Fusion Hybrid as we were getting out of the car. A sales manager and David came out and spoke to us about the car. They were two of the nicest car salesmen that we ever met. The sales manager left and in a short time David worked his magic by simply answering our questions and letting us make a decision without any pressure. We bought the car. It was in part due to the fact that my daughter really wanted a Fusion Hybrid, but also because of the staff and overall environment at this dealership. I would highly recommend David and Fox Ford and we will return. Before we left, they baked us a fresh batch of chocolate chip cookies. It was such a nice ending to a great experience.
5 of 5 people found this review helpful.
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Jun 7, 2017
Didn't buy but Wade was super nice and responded quickly
1 of 1 people found this review helpful.
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Mar 31, 2017
Manta_1914
They were great about contacting me. Just not the car im looking for. Thanks!
2 of 4 people found this review helpful.
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Mar 13, 2017
Although the vehicle was not what I wanted in the end, this dealership takes pride in its customer experience. If the vehicle was what I expected I would have purchased
2 of 3 people found this review helpful.
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Jan 10, 2017
I used CarGurus to find the best used car deal for the vehicle I wanted. I then sent notice of interest via contact the dealer option, within minutes Al G. called me to schedule an appointment. I had a pre-approved offer from Capital One of which they gladly accepted. I arrived at 2pm on Saturday 12/17/16 with 2 trade-ins & drove off by 6pm with the my desired Cadillac SRX from Fox Ford/Lincoln Dealership. My only complaint was the wait time for finalizing the deal as there was only one person working in that department on that day. My only concern is the extended warranty offer I declined because the value & price, an additional 12K miles or 2 years on a 6yr contract tor $2,500+. Aside from that, this is a Gem of a dealership in the City of Chicago.
2 of 2 people found this review helpful.
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Dec 19, 2016
Rogersearljr
Great service. Got me in and out quickly and we very considerate with my time.
1 of 1 people found this review helpful.
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Nov 30, 2016
Salesperson was not that familiar with vehicle details....
1 of 3 people found this review helpful.
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Oct 2, 2016
Angel Martinez was my internet contact Salesman, excellent in communicating with me, providing the CarFax for me, just all around good person. I would highly recommend dealing with them. It was smooth and an easy transaction.
3 of 4 people found this review helpful.
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Sep 23, 2016
Tazecwsabu
Had a great atmosphere and very professional. Ended up purchasing this odyssey. Was very please with how we were treated and will definitely recommend to others
1 of 1 people found this review helpful.
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Aug 8, 2016
Helpful answered all my questions too!!
1 of 1 people found this review helpful.
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May 25, 2016
Unit was sold but the ad was still up. Dealer contact apologized and provided a list of cars they thought would work for me.
3 of 3 people found this review helpful.
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May 13, 2016
sarahvw
very good communication, personable, accommodating
1 of 1 people found this review helpful.
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Apr 14, 2016
Had a wonder experience at Fox Ford Lincoln of Chicago.
1 of 1 people found this review helpful.
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Mar 9, 2016
Top Notch
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Mar 7, 2016
We were very pleased with the service we got and great deal on our new F-150. If anyone goes there We recommend Angel the salesman he's a good guy. He was very helpful. Every one there was awesome. We really appreciated there service. Thanks and thumbs up.
1 of 1 people found this review helpful.
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Mar 1, 2016
Sent 4 emails to 3 different people and waited three days for a response. By the time I was contacted the truck was sold.
3 of 3 people found this review helpful.
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Response from Fox Ford Lincoln Chicago:

Jacob,
Thank you for taking time and providing us with the feedback about your experience with us. We pride ourselves in treating our customers right and I apologize for the way we made you feel.
I see that we sent you an email within 10 minutes after your initial contact with us, as well as left you a message regarding your offer.
Sometime emails from car dealerships end up in customer's spam mailbox and it may have happened with our response to you. By the time we had a chance to talk to you, this truck was sold. I apologize for the inconvenience and in the future we will make sure to
 More ...
Feb 22, 2016
Dealer showed me the Fit but I couldn't afford it. I bought a Honda Civic Hybrid from the dealer instead. Great service.
1 of 1 people found this review helpful.
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Feb 7, 2016
Very friendly will contact them back
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Jan 23, 2016
Very friendly and helpful salesman.
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Read 16 old reviews
Dec 24, 2015
They confirmed that the car is available right away. I was dealing with very nice lady over the phone. She set me up to see manager Brain and I bough my car that day. Different than the one I looked at online tho. The Fusion I chose was taken in on a trade couple days before I got there and just passed safety inspection. Salesmen Anthony made sure it was cleaned an ready to go by the time I was done signing papers. Very professional and fast. Recommend!
1 of 1 people found this review helpful.
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Dec 12, 2015
Didn't really have the chance for an experience!
1 of 5 people found this review helpful.
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Nov 21, 2015
HerbCX
Excellent response/follow-up but distance too great.
Is this review helpful? Yes | No
Nov 1, 2015
Great initial contact. I received a call back within 2 minutes of my initial online inquiry!!! After that return calls and contact at the dealership was very spotty. I came on the 30th so it may have been the end of month rush. Very good deal on the car!.
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Oct 5, 2015
Fox Motors is an awesome Ford dealership. The atmosphere is professional, classy and friendly. The sales team works together to make your dreams become a reality quickly and efficiently while you wait drinking lattes and eating fresh baked cookies and sitting in one of their VIP areas watching big screen television... very nice indead!
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Jul 4, 2015
pleasant dealings.
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Apr 2, 2015
Not a good experience. We went there saw the car. Went inside with a new salesman. He sat us down asked my name and for 15-20 minutes he never returned. We walked out. I would not recommend this car dealership to anyone.
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Feb 18, 2015
got back to me right away
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Jan 5, 2015
Returned calls promptly, and were very friendly, but ended up going with another dealer, which was basically just an issue with timing on our part. We were very aggressive purchasers, and wanted to purchase that very weekend, which we did.
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Dec 23, 2014
Tito0515
Automated emails.
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Aug 20, 2014
Pleasant experience
Is this review helpful? Yes | No
Mar 27, 2014
Once I made contact I told them I couldn't come see it for another two weeks. They said that several people were looking at it and it might sell before then. I asked if they could let me know if it did bring that I lived 3 1/2 hours away. They told me they would let me know if it sold before then. In the meantime they emailed at least once every other day to make sure I was still interested and coming. I was also tellingc them my situation and what vehicle I had to trade in and what price point I needed to fall under. They said all of that was fine and it was a reasonable offer for their Jeep. They emailed all the way up until the day of my appt. They emailed me twice that morning to make sure I was still coming, since they had someone scheduled to help me. I said I was. When I got there for my appt at noon that day, they didn't have anyone scheduled to help me. A salesman came up to me and asked if I needed help, I told him my name and that I had an appt. I showed him my emails and he went back to talk to someone. He came back and said that he would be helping me. I was frustrated that they didn't have someone set up to help me considering they emailed me several times telling me that. He went to go get the Jeep for me and pulled it up to the front door, only to come in and tell me that it sold last night! I was so shocked that I walked out, knowing the next thing they were gonna try and do was sell me something else. I will never buy a vehicle from them! Horrible service and communication!
0 of 1 people found this review helpful.
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Mar 24, 2014
They had the car and gave me the advertised price no haggle. I asked for two things a tank of gas and make it show room ready they did both. Will be using them again.
Is this review helpful? Yes | No
Dec 3, 2013
so so
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Sep 11, 2013
TomKoby
very responsive however their car was sold before I could see it
Is this review helpful? Yes | No
Apr 11, 2013
They did a vey timely follow-up of my initial internet inquiry.
Is this review helpful? Yes | No

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