Fletcher Jones Audi

1523 W North Ave, Chicago, IL 60642

Sales: (312) 313-3930

Service: (888) 904-5011

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Mar 24, 2017
The salesman I spoke with continued to help me as we looked at making a purchase even though we were out of town.
Is this review helpful? Yes | No

Response from Fletcher Jones Audi:

Hi John, I'm pleased to hear you had an excellent experience! Thank you for sharing this with us and we look forward to your next visit. -Dan Flood, General Manager
Mar 6, 2017
Solid response and courteous help.
Is this review helpful? Yes | No

Response from Fletcher Jones Audi:

Hello Mark, thank you for your feedback! -Dan Flood, General Manager
Mar 1, 2017
very nice people!
Is this review helpful? Yes | No

Response from Fletcher Jones Audi:

Hello Tony, thank you for taking the time to leave your feedback. -Dan
Flood, General Manager
Feb 4, 2017
Very responsive. Fair pricing.
Is this review helpful? Yes | No

Response from Fletcher Jones Audi:

Hi Kevin, thank you for leaving your feedback! We look forward to your next visit. -Heather Lewis, Client Care Manager
Feb 2, 2017
Montana_80190
Response was very quick via email and set up test drive. They also called me back before the test drive to tell me the vehicle had been sold, keeping me from wasting my time. GREAT experience.
Is this review helpful? Yes | No

Response from Fletcher Jones Audi:

Hi Montana, we are so appreciative of your feedback! If we can be of any further assistance please do not hesitate to reach out. -Heather Lewis, Client Care Manager
Dec 31, 2016
Great follow up from dealer with answers to questions. Not overly aggressive.
Is this review helpful? Yes | No
Oct 12, 2016
Terrible customer service. Asks a question regarding a car I'm looking for and never replies back after I answer his original question.
Is this review helpful? Yes | No
Sep 18, 2016
I called and said I would drive from MI to IL to look at the car. They did not ask for a deposit and I did not realize it was needed. They called me 4 hours later and said they sold the car.
Is this review helpful? Yes | No
Sep 15, 2016
Great
0 of 1 people found this review helpful.
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Sep 2, 2016
I guess they didnt likd my offer and they lied telling me car was sold. One week later i messaged about the same car and said they had it and asked me to come look at it by a different salesman. They didnt even try to tell me whats their best price they could give me
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 22, 2016
I found my car-contacted this dealer. Met with a great salesperson. Thanks a million Terrence Alexander for the eXcellent experience. Kudos to this dealership.
Is this review helpful? Yes | No
Aug 19, 2016
It was great!
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Aug 1, 2016
I give this car dealership an excellent scoring rate because of their customer service skills
Is this review helpful? Yes | No
Jul 18, 2016
Terrence Alexander was a very nice and helpful salesperson. The dealership was aggressive in their pricing strategy and anxious to "make a deal". Unfortunately for them they seemed to be uniformed on out of state tax arrangements and we were unable to come to a final agreement.
Is this review helpful? Yes | No
Jul 14, 2016
They were quick to answer my questions.
Is this review helpful? Yes | No
Jun 29, 2016
cfedwards
I'm responding to his emails but it doesn't appear that he is getting them because he keeps asking questions that I've already answered.
Is this review helpful? Yes | No
Jun 17, 2016
Satisfied with this dealer, notified me that the car I was interested in was sold the night before I was going to see. Saved me a long drive. Thanks.
Is this review helpful? Yes | No
May 24, 2016
deannawinn
This guy was very nice. I actually visited there to see an A3 and not the A5. Needless to say he was very helpful. Offered to search other locations and check his incoming Audi inventory list. A pleasure to speak too .
Is this review helpful? Yes | No
May 22, 2016
mdrums83
They were very nice. Angi did an excellent job. The car was as expected and was priced very reasonably. Buying a car here couldn't have gone smoother. I would recommend this dealership.
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Apr 11, 2016
responded to email- did not answer questions
Is this review helpful? Yes | No
Apr 9, 2016
The manager Gabriel and sales man Michael were very good.
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Apr 6, 2016
Straightforward experience.
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Mar 17, 2016
Slow to send info about Carfax and Warranty
Is this review helpful? Yes | No
Mar 13, 2016
williammcgarva
Good customer service.
Is this review helpful? Yes | No
Mar 10, 2016
I tried to put a down payment over the phone. The dealership would not accept the down payment due to a "Saturday" rule stating that I had to wait until the end of the day before they would take the down payment. The car was sold to another customer. I had been speaking with an agent for three days prior, waiting for the car to be prepared for sale. The agent did not even contact me about the sale to another individual. I had to inquire with a phone call to his manager. Not professional.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 25, 2016
Contacted them they said car was available, the next day I got an email saying car was sold and sorry for misinformation I saw it advertised several days later so I emailed again finally got the pictures I asked for the 1st day and it was still available? In the picture there was a decent sized dent 4"+ in diameter that was not in vehicle description? I thought I found a good car at a decent price but I guess I was wrong. Staying with GM bought a Gmc Envoy Denali with the same miles for the same price.
Is this review helpful? Yes | No
Jan 28, 2016
Car i wanted was sold. The sales person called me so I wouldnt make a wasted trip
Is this review helpful? Yes | No
Jan 26, 2016
Professional. Thorough. Great pricing. Was willing to deal.
Is this review helpful? Yes | No
Jan 5, 2016
An associate responded immediately and I ended up purchasing a car from here. The experience was much less stressful than I expected, being a single woman. I did my research and I got a great deal on my trade & purchase.
Is this review helpful? Yes | No
Nov 1, 2015
The vehicle I was interested in wasn't available for sale. I wasted time driving a car that was going to be sent to auction. I suggest that vehicles be inspected and certified before being listed on website.
Is this review helpful? Yes | No
Aug 4, 2015
Very good thanks
Is this review helpful? Yes | No
Aug 1, 2015
Prompt at responding. Very nice group.
Is this review helpful? Yes | No
Jul 11, 2015
They have been extremely good at making me a happy new buyer. Making absolutely sure my new certified preowned audi is in perfect condition .
Is this review helpful? Yes | No
May 11, 2015
Best place I have bought a car from
Is this review helpful? Yes | No
Read 14 old reviews
Nov 7, 2014
They directed me to the cars I was interested in and explained to me in full details of how to work with it. I got my car from Fletcher and I love it!
Is this review helpful? Yes | No
Jun 28, 2014
Uksurf
Very good
Is this review helpful? Yes | No
Apr 19, 2014
They were very nice and professional. It's a shame the car I was interested was sold before I could see it.
Is this review helpful? Yes | No
Mar 15, 2014
Great
Is this review helpful? Yes | No
Mar 10, 2014
dealer was slow in responding to my needs, but I was just shop comparing anyways
Is this review helpful? Yes | No
Nov 20, 2013
I bought my car here and was treated fairly and expediently. The phone conversations were enough to get the deal made! I appreciated their trust.
Is this review helpful? Yes | No
Oct 16, 2013
They were very helpful and informative, willing to work with me on pricing and a trade in. I picked the car up that week and have had absolutely no issues!
Is this review helpful? Yes | No
May 9, 2013
good
Is this review helpful? Yes | No
Mar 31, 2013
Dealership responded right away ,& answered my questions about vehicle.
Is this review helpful? Yes | No
Feb 6, 2013
won't sell car butt they don't have this car for more then 2 weeks.
Is this review helpful? Yes | No
Nov 1, 2012
great experience. very professional.
Is this review helpful? Yes | No
Aug 10, 2012
eyedoc1
Im in the process of purchasing this Audi, and so far so good. I haven't received the car yet, as it is being shipped. Hopefully the ending of my transaction will be as good as the beginning.
Is this review helpful? Yes | No
Mar 15, 2012
Very poor follow up. Inconsistent communication with various salespeople, takes days to secure simple answers to questions and non- compettive pricing.
Is this review helpful? Yes | No
Mar 7, 2012
Professional yet friendly
Is this review helpful? Yes | No

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