Fitzgerald Hyundai Rockville

11411 Rockville Pike
Rockville, MD 20852

Sales: (301) 888-6763

Service: (240) 399-5053

Today 9:00 AM - 9:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 7, 2018
We made a appointment with Anthony via email on 12/27/17 to view and test drive a certified pre-owned 2017 genesis stk#AD72141 vin#KMHGN4JE7HU172141 on Saturday 12/30/17 between 9:30 and 10:00am. We arrived at Fitzgerald Hyundai Rockville Md. at 9:55 am after driving 3 1/2 hours from new jersey in a snow storm. Anthony was "busy" and we were assisted by a very courteous salesman named Guy. The car we were there for was found parked in the lot four rows deep and snow covered! We had to wait for the car to be retrieved and cleaned off. The Sales Manager Keith stated He would discount $200.00 dollars off the car for our inconvenience to offset our fuel and toll costs. after the test drive and trying to work a deal, the Dealership disclosed damage that they had repaired to the front bumper (approx. $800.00) I questioned why the vehicle had two brand new front tires. The Used Car Manager told Guy "the tires were worn slightly past 50% of the tread depth and would not pass Maryland State Inspection" (the car had less than 10,700 miles on the odometer, the explanation did not seem honest.) We were offered $3500.00 dollars less for our trade than N.A.D.A. (National Automobile Dealers Association) value for a clean trade which did not include many add on items our vehicle was equipped with. We were willing to take N.A.D.A clean trade value! after four and a half hours they could not come close enough to a acceptable trade in value, nor would they budge on their "no haggle price" for the Genesis. We were told by Keith "nobody uses N.A.D.A. guides!" He stated "most people use kelley blue book." I checked Kelley blue book. It showed that their "no haggle price" was over $1200.00 more than the fair market price for Their certified pre-owned Genesis with 10700 miles, as it was equipped. We left Fitzgerald Hyundai without a deal, wasted our day, a full tank of gas and tolls! the only pleasant part was meeting and dealing with our salesman Guy, He was great. Managers are unwilling to work with you, do not project honesty. B.T.W. Had Dealership run a Car Fax that day on that vehicle, it did not show any damage reported! Overall, a bad experience to purchase a car that we do not NEED, but wanted.
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Response from current dealership owner:
Tom, thanks for taking the time to let us know how you felt about your recent visit to our showroom. We do apologize the car you were interested in was not test drive ready when you arrived. Attention to detail is something we do our best to excel at but unfortunately there are times we miss the mark, and when this happens we do our best to make up for any inconvenience as Keith did.

To be certain our trade in offer was fair we had a second manager appraise your vehicle as well as our corporate appraiser. Unfortunately you did not agree with our offer and ultimately decided to take your bus
 More ...
Aug 16, 2016
Scott_Trayer
Only with a mass e-mail about other like cars. Not about the car in which I inquired.
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Jul 21, 2016
Great customer s34vuce
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Response from current dealership owner:
Thanks for the praise! We appreciate your business.  See you next time!
Read 31 old reviews
Jan 13, 2016
The salesman said the car was salvaged.
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Dec 15, 2015
Great Experience. Bought the car with no haggling at the internet price quoted. Kenny Li was easy to work with and the finance department did not pressure to purchase add-ons. 5 Stars!
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Dec 10, 2015
Received call-back but purchased from another dealer.
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Nov 4, 2015
jonolane
Wendy Chavez and Pedro Camacho were both very attentive to my interest, and great communicators.
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Oct 25, 2015
Prompt response
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Jun 21, 2015
Great customer service
1 of 1 people found this review helpful.
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Feb 14, 2015
car needed $1,400 work to pass state insp. and when I talked to them they were un willing to come down to a reasonable price. the add I am seeing now is 400 dollars less then the no haggle price they quoted . I eventualy found another car
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Jan 20, 2015
Perfect
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Sep 8, 2014
great
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Aug 25, 2014
fine
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Jun 14, 2014
Great customer service accurate and description. Thanks.
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Jun 2, 2014
Good
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Apr 25, 2014
Replied on time
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Mar 27, 2014
Sales Consultant "Beyond Incompetence"
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Oct 22, 2013
Incorrect car information. Drove over an hour to see a vehicle on false information
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Oct 17, 2013
alexandriaginni
Vehicle was being sold "as is", with no warranty. "As is", it does not pass state inspection. Rather than having me drive a long way to find these things out, they should have been mentioned in the listing. On the plus side, the salesman returned my initial email, as well as 2 subsequent phone calls.
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Sep 9, 2013
very good
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Jun 27, 2013
Car that we wanted to purchase was being sold upon our arrival. Dealership staff wasted hours of our time between the the phone calls, sales pitches, and our drive down to look at the car. Once we arrived and noticed that the car of interest was receiving new tags and had a new owner seated in it, the staff was either unapologetic, unprofessional, or just plain rude.
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Feb 16, 2013
I test drove a car, they were very professional.
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Jan 2, 2013
Very responsive
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Dec 1, 2012
Great service from the staff.
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Nov 26, 2012
called back right away -- car was not what I wanted (handy man special)
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Nov 24, 2012
responded quickly and pretty easy purchase. be aware of their non- negotiable purchase price policy.....i still feel i got a good deal though.
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Oct 14, 2012
Very nice
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Sep 5, 2012
cannot use credit card to buy a car...
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Aug 24, 2012
good over all transaction
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Aug 7, 2012
Dealer promptly responded!
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Jul 25, 2012
Fair price, inventory offers some that don't come "loaded" and staff are professional, pleasant, and not pushy.
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Mar 16, 2012
Very informative, pleasant, and great customer service...
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Feb 8, 2012
I actually went to the Fitzgerald Hyundai dealer. Fantastic group! Very low pressure sales and no hidden fees. What they said was what is cost. Very relaxed environment and purchasing was easy and smooth even on a Sunday with a skeleton crew. I bought used and there were some scrapes that might rust in future so they fixed it with paint before I left. Very happy with my purchase and with Fitzgerald group.
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Jan 23, 2012
jollyroger
They acknowledeged my email but never answered my question...only required a yes or no response!
Is this review helpful? Yes | No

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