First Chrysler Incorporated

4611 Expo Dr
Manitowoc, WI 54220

Sales: (920) 933-4508

Service: (888) 884-2130

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 9, 2017
Quick response, good communication, then too many responses, then an email saying it was still available, then next day an email saying "oops it was actually sold"
Is this review helpful? Yes | No
Aug 6, 2017
Excellent
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 28, 2017
GuruQBGQ
Very good to deal with.
Is this review helpful? Yes | No
Jun 28, 2017
Smooth experience. In and out in a couple of hours, including test drive. Wife loves the car!
Is this review helpful? Yes | No
Apr 29, 2017
An internet lady called, was to give my information to a sales person, who never called. I will keep searching, just at other dealers.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 9, 2017
DarrenNorthup
Called ahead and asked them to look over the van because I live almost 3 hours away. They told me it was a very nice clean van. Got there and had dents in the fender on the outside on the inside the van was trashed. It had stains everywhere even marker on the headliner. The flip up panel for the stow and go was almost broke in half and the stow and go compartment was full of mold!!!!! The sales lady was nice she went to get the manager to show him. When the manager came out he was very rude. He very smugly said sorry it's not what you thought it would be and then completely ignored us. I didn't ask for anything but thought a sincere apology was definitely in order. I did call and ask about the condition before coming. The van only had 22000 miles on it so I expected a nice vehicle.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Darren -
Our team sincerely apologizes for the negative experience you recently had at our dealership. I assure you that 100% customer satisfaction has always been our utmost priority. The last thing we want is for you to walk away from our dealership with negative feelings about your experience. I have passed your feedback on to our general manager so that his team can determine why the vehicle wasn’t showroom ready when you arrived for your appointment. Thank you for your feedback and please let us know if there is anything we can do to assist you with your vehicle search.

Tina Ta
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Nov 18, 2016
Awesome
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Tony -
Thank you for taking a moment to leave feedback for our team! Please let us know how we can assist you again in the future!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Nov 17, 2016
Car not as described. Dirty interior, lots of dog hair, engine oil level was low, everything under the hood looked corroded. I contacted dealer, stating I was coming for test drive---car should have been in better condition for showing to customer since they knew I was coming (and drove over 100 miles to see car).
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Sarah -
Our intention with every guest is to leave them with a warm comfortable feeling and hopefully they want to return to us for future business. It would be very understandable if we have lost that trust. What you have described is unacceptable for our standards and your feedback will be shared with the management team in Manitowoc in order to improve our processes going forward.  

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Oct 7, 2016
Vehicle was dirty inside, had cosmetic damage, and the Lane Departure Warning system wasn't working. Before I test drove it, there was someone waiting to hear back on financing for this vehicle. I was told it fell through. So, this was the condition they were selling this vehicle, not as if it had just been traded in like that.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Anna -
Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. The last thing we want is for you to walk away from our dealership with negative feelings. I have shared your feedback with our management team and your comments will be taken into consideration in order to improve our processes going forward. Thank you for the opportunity to earn your business.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Sep 14, 2016
The mileage listed was incorrect but they did work to make sure that was made up to us. Was very helpful that we were able to complete everything over the phone as we do live a ways away.
Is this review helpful? Yes | No

Response from First Chrysler Incorporated:

Jason -
Thank you for taking a moment to leave feedback for our team. I'm glad to hear that communications went so well and we appreciate your understanding on the mileage listing being incorrect. Please let us know if there is anything else we can do to assist you!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Jul 24, 2016
Would reply and than would take days to get back never got anything done
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Edgar -
Thank you for taking the time to leave feedback on your recent communications with our internet team. I was disappointed to hear that responses were slow during your experience. I spoke with our team and you're in their active follow-up. Please let them know if you are not receiving their messages so that they can ensure they're contacting you at the right place. With over 1,000 vehicles in our inventory I'm confident we can find a vehicle to meet your needs.

Tina Tasche
Customer Relations Manager
Van Horn Automotive
May 26, 2016
Not happy the manager named Pal or close to it call me once never call back when he stated he will, Dallas a sales lady was very nice and helpful
Is this review helpful? Yes | No

Response from First Chrysler Incorporated:

keith -
Thank you for sharing this information and we apologize for things that got in the way of you having a better experience. It is our goal to provide you with top notch service from all team members and I apologize if we’ve fallen short of that promise. Your comments will be taken into consideration to improve our processes going forward. If there is anything we can do to assist you with your automotive search please don’t hesitate to contact Dallas again and she will be happy to get any questions answered for you.

Tina Tasche
Customer Relations Manager
Van Horn Automo
 More ...
May 22, 2016
I did not buy a car from them but staff were contacted me right away and kept in touch.
Is this review helpful? Yes | No

Response from First Chrysler Incorporated:

Ali -
Thank you for taking a moment to leave feedback on your recent experience with our internet team. With the busy lives we all lead our teams strive to make online communications as simple and quick as possible. We appreciate the opportunity to do business and we hope you will keep us in mind the next time you're in the market for a vehicle!

Tina Tasche
Customer Relations Manager
Van Horn Automotive
May 13, 2016
They tried to pressure me in to a deal that I didn't like and I had to pretend to call my husband to get them to leave without hassle.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from First Chrysler Incorporated:

Jessie -
Thank you for taking the time to review your recent visit to our showroom. It is our goal to provide you with top notch service and customer care, and I apologize if we've fallen short of that promise. Our intention with every guest is to leave them with a warm comfortable feeling and hopefully they want to return to us for service and future business. It would be very understandable if we have lost that trust. Every customer is valuable to our dealership and I again apologize for things that got in the way of you having a better experience. If there is anything we can do to earn a r
 More ...
Apr 22, 2016
I got car that I wanted and they helped me out.It wasn't all the way how I wanted but they were helpfull.
Is this review helpful? Yes | No

Response from First Chrysler Incorporated:

Marko -
Thank you for taking a moment to provide feedback on your recent experience in our showroom. I'm glad to hear that the team was able to get you into a vehicle. If there's anything else that we can do to help you with your new vehicle please let us know.  

Tina Tasche
Customer Relations Manager
Van Horn Automotive
Apr 19, 2016
Salesmen said car was available for test drive, drove 30 minutes, sales manager said "good news, bad news, we still have the car, but it's at the shop." No apologies, just wasted 90 minutes of my day, never will go back.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 17, 2016
I got a good price on a nearly new vehicle that Dodge bought back from the original owner due to a flaw. Dodge made the repairs, and I got it at a much reduced price. I love my 1 year old vehicle I couldn't have afforded any other way.
Is this review helpful? Yes | No
Apr 15, 2016
They emailed me within minutes after contacting them. Called the next morning and scheduled a test drive. Worked out the payment options and picked the vehicle up the next day. Seamless.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 3, 2016
Lundman1
5
Still considering a jeep with them.
Is this review helpful? Yes | No
Mar 6, 2016
Drewjk
Initial contact, salesman Andrew Deisley, car condition and price were all great - highly recommend. Dealer controlled things like wait time (1.5 hours to sit down in finance office after everything was agreed upon) and hidden $379 dealer fee (not included in my "all-in" price but tucked in final paperwork) left us unsatisfied.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 14, 2016
Happyone
Very bad service, misleading advertising. The car advertised was missing 3 major options. The manager "Dennis" was like talking to a wall, did not want to own the issue and offer a solution, take it or leave it attidute.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 10, 2016
Contacted me back very quickly and had great follow up and accommodations to my needs as I drove 3 hours to look at their lot. I had a couple of the same vehicle in mind to view and drive and they had quick setup and information readily available as I asked questions. Was able to drive both and compare and I found what I was looking for! I am happy with my purchase and if I lived closer, I would come back for all of my routine maintenance. The service was great and they had a customer lounge, stocked beautifully with beverages and snacks, a children's play room, which my little guy loved, and a great setup for a good car buying experience. This isn't my first cat buying experience, but I would recommend them for first, second, or tenth. Thank you, if I'm in the area I'll stop in to say hi! :)
Is this review helpful? Yes | No
Dec 12, 2015
The real deal
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 12, 2015
Bought the car described at the stated price. Very happy with the car and the dealer
Is this review helpful? Yes | No
Sep 23, 2015
Great sales team. No pressure, showed what we asked for. Wish they had spent more time explaining how everything works.
Is this review helpful? Yes | No
Read 1 old review
Sep 22, 2013
The dealers are fine. However no one has found me a 2013 Chrysler 200 Limited with a soft top yet.
Is this review helpful? Yes | No

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