Fields Infiniti Glencoe

2100 Frontage Road, Glencoe, IL 60022

Sales: (847) 813-7712

Service: (866) 224-8332

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Location: Glencoe, IL 60022

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2017 Acura MDX AWD Tech Pkg Used Cars in Glencoe, IL 60022

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2016 Nissan Maxima Platinum Used Cars in Glencoe, IL 60022

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2016 INFINITI Q50 Hybrid Premium AWD Used Cars in Glencoe, IL 60022

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Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2016 INFINITI Q50 Hybrid Premium AWD for sale - $33,495, 6,298 miles with Navigation System, Sunroof/Moonroof
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2013 INFINITI G37 xAWD Used Cars in Glencoe, IL 60022

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Location: Glencoe, IL 60022

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Location: Glencoe, IL 60022

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2008 INFINITI G35 xAWD Used Cars in Glencoe, IL 60022

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Location: Glencoe, IL 60022

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Location: Glencoe, IL 60022

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Location: Glencoe, IL 60022

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$993 BELOW
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Location: Glencoe, IL 60022

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All reviewers have been verified to have contacted this dealer – Learn More
Feb 12, 2017
8momof3
Arrived to find the price $2000 higher on dealer website than on car gurus. Prices on websites did not match. They did come down on price but not far enough. Showed us another model (jx35) that was identical- even in mileage- but was a year older and didn't have hood paint damage so we chose that one. Worked with us on price. Said they couldn't update navigation there but gave me a $65 credit toward the navi update purchase. They don't keep necessary equipment to do this. FYI: Infiniti charges $140 to purchase necessary disks to update. Navi has since gotten me lost 3 times (every time I've used it). Only 3 days after I bought the car there is now a horrible rattle or buzz sound coming from somewhere on the passenger side. It's so loud It's startling! We aren't able to pinpoint it. There is also green fluid spotting in my driveway. Because we live 2.5 hours away from dealership we'll have to take it to a local Infiniti (that we currently do business with and trust) and see what happens from there. We JUST bought this car! Interior of car was dirty but we did take it the same day we looked at it. You'd expect a luxury dealership would get all of the food and spills out of the cup holders before showing it but both vehicles we saw were dirty. Car was missing 3 headrests, two headphones and remote for DVD system so they took two headrests, and the DVD equipment from a different vehicle and said they will mail us a third headrest. Service was good but currently very disappointed with the jx35 with only 46,000 miles. **Update: We took the JX35 to our local dealership for inspection. They found the source of the noise (broken mudflap), leaking (AC lines) and a few other small issues and provided an estimate. I contacted Fields and they agreed to pay for work to be done as long as the bill was what they felt to be reasonable. If not, we would have to return the jx35 to Fields for repairs. Our service manager and Mike from Fields communicated and made arrangements and Fields paid for the necessary work. Mike from Fields communicated in a timely manner. The service and repairs of $700 were paid by Fields. I truly appreciate Mike's hard work and integrity to make this right. The missing headrest arrived just under 4 weeks later. Overall, My advice is to stay local if you can and purchase a certified pre-owned vehicle. Give yourself time and thoroughly inspect underneath the vehicle, the hood, interior and exterior of the car. We waited for 2 months for what we wanted to come to our local dealership. When it didn't we grew impatient and shopped out of state for our second infiniti purchase. Not something we would do again.
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Response from Fields Infiniti Glencoe:

Thank you for sharing your experience. We are sorry for the inconveniences we may have caused. We are glad to know that we were able to agree with a solution.
Dec 23, 2016
First class operation - stayed in constant contact and made a great deal. I've never been to a dealership that had its own restaurant in it and lets you eat for free! Good folks!
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Dec 7, 2016
Great communication. Car was a good deal that it sold while I was talking to them.
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Dec 6, 2016
Great response. Very helpful.
Is this review helpful? Yes | No
Dec 1, 2016
Very pleasant- nice sales staff
Is this review helpful? Yes | No
Oct 29, 2016
Responded immediately.
Is this review helpful? Yes | No
Oct 21, 2016
Tried hard to make a deal but couldn't agree on the final price. Salesman was quick to respond and was very helpful.
Is this review helpful? Yes | No
Oct 7, 2016
Good follow up although ultimately bought my car elsewhere
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Aug 3, 2016
Awesome dealership!!
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Apr 7, 2016
answered all questions.
Is this review helpful? Yes | No
Read 5 old reviews
Oct 18, 2013
Great new dealership.
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Dec 22, 2012
Good response to initial inquiry. However, when I asked about damage reported by Autocheck, the sales representative said there was none according to Carfax but he would follow up with me. I never heard from him again.
Is this review helpful? Yes | No
Nov 20, 2012
bradintheboro
Mediocre communicaation. Wont budge on prices.
Is this review helpful? Yes | No
Nov 4, 2012
still dont have a car but the responses have been very good
Is this review helpful? Yes | No
Aug 30, 2011
they never respond to me.
Is this review helpful? Yes | No

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