Fenton Nissan of Lee's Summit

1025 SE Oldham Pkwy
Lees Summit, MO 64081

Sales: (816) 281-1305

Service: (888) 379-5482

Today 8:30 AM - 7:00 PM
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2015 INFINITI QX80 Limited Used Cars in Lees Summit, MO 64081

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2017 Nissan Titan XD SV Crew Cab 4WD Used Cars in Lees Summit, MO 64081

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2017 Nissan Titan XD SV Crew Cab 4WD Used Cars in Lees Summit, MO 64081

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2016 Mercedes-Benz GLA-Class GLA 250 4MATIC Used Cars in Lees Summit, MO 64081

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2015 Nissan Leaf S Used Cars in Lees Summit, MO 64081

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2014 INFINITI Q50 Premium AWD Used Cars in Lees Summit, MO 64081

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2016 Nissan Rogue SV AWD Used Cars in Lees Summit, MO 64081

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2015 Nissan Altima 2.5 S Used Cars in Lees Summit, MO 64081

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2017 Nissan Frontier PRO-4X Crew Cab 4WD Used Cars in Lees Summit, MO 64081

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 9, 2017
The experience was great. This was my first new car buying experience. The entire team catered to my needs. They were very knowledgeable and respectful of my budget. Jodie was my sales person, she was amazing. Thankyou to everyone that made my experience awesome .
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

It was a pleasure to read about your first buying experience working with Jodie. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future!

All the best,
John Lopez - john.lopez@fentonmotors.com
Nov 19, 2017
Odd experience. I contacted the dealership regarding a car listed. After being rerouted back to the operator several times because no one in the sales department would answer my call, I was finally directed to a friendly man in the internet sales department. While I have no issues with personally, he informed me he was new and not really able to answer the majority of my questions so I told him I would attempt to stop by. I didn’t give him any contact information and I didn’t ask to be contacted and I only gave my first name. Later that afternoon, I was contacted by a member of the sales department asking me to call him. I thought that was a little pushy considering I intentionally dive give any contact information. I returned his call promptly and not only did he forget who I was, he too was only able to answer a minimal number of questions. When I asked if there was any flexibility in the price he immediately lost interest in our conversation and at that point I said I was no longer interested in the vehicle simply based on his attitude. The next morning I receive another call from the manager saying he noticed my interest in the car. I explained that someone had called me the day prior and told me they were firm on the price, which at that point he said “oh are you looking for a discount?” It left me feeling as if I wasn’t taken seriously simply because I’m looking for the best price I can get. Overall I’m disappointed with their customer service skills, inter office communication, and lack of knowledge about the product they’re selling.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Andrew, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our sales department. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.

Sincerely,

John Lopez - john.lopez@fentonmotors.com
Nov 9, 2017
45w3eghtjL
5
Fast response, friendly people at the dealership.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

Best regards,
John Lopez - john.lopez@fentonmotors.com
Nov 6, 2017
Replied promptly, answered my questions, did not purchase a car because it was not quite what I was looking for.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi John, thanks for the great review! While we are disappointed we missed your business, we appreciate the kind shoutout here anyway, and wish you luck in finding the perfect car- please continue to check our inventory in case anything else piques your interest!
Oct 15, 2017
The van was in decent shape overall, but the DVD player does not work, which was very disappointing. Would've asked for a lower price had we known.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Thank you for reaching out to us with your concerns and please know that we take them seriously. I would invite you to please contact us directly so we can see if we can’t address them and get them resolved to your satisfaction. Please contact myself or our team at your earliest convenience.

Sincerely,

John Lopez - john.lopez@fentonmotors.com

Oct 4, 2017
Very helpful and friendly good service
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Esteban, thank you for your review. Know that it is appreciated as it is the goal of my team to ensure that our customers are treated with capable, friendly and helpful service. Please let us know if there's anything else you need.

Best,

John Lopez - john.lopez@fentonmotors.com
Oct 3, 2017
Norleanfan01
HORRIBLE, I tried to negotiate a price with them on this vehicle and they would only come off the asking price $300.00. I liked the vehicle so much that I still drove three hours to go look at it and test drive. Vehicle was just as described and in very good condition. I again tried to negotiate a price and offered them $9,300. They wouldn't budge on the $9,500 so I decided to go purchase another vehicle that I had looked at in the area that was priced lower. Well we had car problems and were unable to make it to that dealership before it closed, so we drove back home three hours with no car. The next day the General Sales Manager contacted me and wanted to know if I was still interested. I told him I was and he again said he would not sell for less than $9,500. I told him I would go $9,350 but he refused to budge. My wife and I later discussed the vehicle and decided to go ahead and pay the $9,500 since she liked it so much. I contacted the sales person and she told me that she wold let the Sales Manager know that we agreed to purchase it, I even offered to send them a deposit to hold it for me. She called me back and said the Sales Manager told her they couldn't hold the vehicle for me, even though I had agreed to purchase it, with cash. He said there was another appointment to show the vehicle the next day and he didn't want to lose a sale if I backed out. Hey, I said I would put down a deposit and I had just driven three hours two days prior to look at it. The next day the sales person called me and said the vehicle had sold last night. Hmmm, I thought he said the appointment was for the next day. Anyway I would not recommend this dealership to anyone considering making a purchase from out of town or state because they can't be trusted. Little did they know that after they put me off the night before, I found another vehicle with just a couple thousand miles more than the one they had that had a lot more features we were looking for, including leather seats that were in immaculate condition. I wold say that Fenton Nissan needs to contact their General Sales Manager and maybe teach him some customer service. I will say that my sales person, Pam, even offered to drive to me so I could give them a down payment, I guess the Sales Manager wouldn't allow it. Maybe Pam needs a promotion.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. I look forward to hearing from you.

Sincerely,

John Lopez - john.lopez@fentonmotors.com
Oct 3, 2017
They said the Leaf they have posted has sold. The ad is still up there. Bait and switch.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi Jennifer, we aren't sure which specific LEAF you are referring to, but if there was a deposit on that unit, it's not removed from our website until the lender funds the deal. If you are interested in other LEAFs, please contact a product specialist at our store to discuss current inventory (2 just arrived over the weekend) and your buying needs. Thank you for your interest!
Oct 1, 2017
Austin Rennicke
Very quick in responding and following up. Very nice people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

We appreciate the kind words, Austin. We look forward to seeing you again in the future!
Best, John Lopez - john.lopez@fentonmotors.com
Aug 3, 2017
Good customer service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!

Best, John Lopez - john.lopez@fentonmotors.com
Jun 19, 2017
I had a very good experience with the sales person and a manager and the staff
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hey Kevinn, Thanks for taking the time to leave us a nice review- we appreciate your support! We're so glad you hear that our sales team made your visit an enjoyable one!
Jun 9, 2017
GuruGBHL
Rather see me walk out the door than make a deal. Way too pushy about doing their own financing, I had my own and they didn't even want to deal with me. Not recommend this dealer. Played their little games about financing going back and forth, "trying" to make a deal. Waste of my time.
3 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hello, GuruGBHL, based on the information you provided, I am not able to verify your recent visit to our sales department. We'd like the opportunity to address your concerns. If you wouldn't mind emailing me more details about your visit and who you interacted with, I'd certainly appreciate it. We take our guest's concerns very seriously; I will hope to hear from you soon! You can reach me at nicole.ohora@fentonmotors.com or at 816-600-4000. Thanks in advance!
Nicole O'Hora, Owner Loyalty Manager, Fenton Nissan Lee's Summit
May 14, 2017
Great
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi, Skip! Thank you for rating your experience with our dealership- We appreciate your support!
Nicole O'Hora, Owner Loyalty Manager, Fenton Nissan of Lee's Summit
Apr 24, 2017
Great Experience! Highly recommend this dealership!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hello, Matt- Thanks for taking the time to review your experience with us. We appreciate your kind regards and your business! Thanks for the recommendation!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Mar 27, 2017
mbetzel
We didn't buy this but, we did buy a car from them. Great bunch of people to work with.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hello, Mbetzel- thank you so much for your kind review about your purchase experience here- we sincerely appreciate it and want to thank you for choosing us while looking for your next vehicle. We hope to continue to show you how important our guests are to us as we service your vehicle through its lifetime!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Mar 17, 2017
Very responsive.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hey Matt! thanks for taking the time to review your experiences with our staff- We appreciate you sharing your insight and will hope to see you back in-store sometime soon!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Aug 10, 2016
Car was as described. They didn't try to sell me a bunch of extras. I ended up buying from them and was satisfied.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hey Corey- Thanks so much for taking the time to review your buying experience with us. We pride ourselves on a fair deal and honest staff- thanks for supporting that in your comment here! We'll hope to see you back in-store sometime soon!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
May 10, 2016
the car was in extremely bad shape and we drove 45 minutes to look at it never go to that dealership again - very poor service had to wait for 20 min to be helped
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi Tammy, Thanks for sharing your feedback regarding your experience with us. We take our customer's concerns very seriously, but with the minimal details provided, I am not able to confirm your visit to our store. If you wouldn't mind providing me more details of this visit so we can learn how to better our processes and ensure this experience is not shared by other guests in the future, I would sure appreciate hearing from you. I can be reached at 816.600.4000. Thanks in advance!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Read 7 old reviews
Dec 6, 2015
Awesome, couldn't ask for nicer people. An extra thanks to Moe.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 19, 2015
I talked to Fenton Nissan seem like good people but somebody beat me to the punch and bought the car before I can get there not their fault my fault for taking too long but I would've bought a car from them
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi William- thank you for sharing your experience with us!  Sorry to hear you missed out on that particular vehicle, please let us know if can help you find an alternate as we acquire new inventory on a daily basis and would be happy to assist you in finding the best fit for your needs!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Sep 25, 2015
was good, comparible prices with others in the area
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi Dale! Thanks for taking the time to share your experience with our pricing. We appreciate the support- our staff spends a lot of time evaluating competitors prices in an effort to make sure all our vehicles are priced aggressively. Thanks for acknowledging our efforts to ensure everyone gets a fair deal!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Sep 3, 2015
Alright , a little pushy when it comes to buying right then and now.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hi Marie-  Thanks for taking the time to share your experience with our dealership. Granted, our staff is a bit enthusiastic about making sure our guests take advantage of great deals when they are available, but I agree that we should make anyone feel like they don't have enough time to process and evaluate such a big decision. I am sorry we made you feel that way, and will review this concern with our sales staff in an effort to prevent other guests from sharing that experience. Thanks for your feedback- our guest's comments our our best opportunity to ensure all our customers have the worl
 More ...
Apr 24, 2015
Best car buying experience we have ever had from the start through the finish. Jerry was amazing! Very patient and determined to help us find the right vehicle.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hello, Kevin! thanks for taking the time to share your review with us. We appreciate the support and want to thank you for allowing us the opportunity to earn your business. Hope everything is still going great with your car, and we'll hope to see you back into the store again soon!
Feb 4, 2015
They worked with me very well by internet until I was ready for verbal contact. At which time it went real well and I'm buying a vehicle from them now.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hey Misty! Thanks for taking the time to review your purchase experience with us- We appreciate your support of our internet staff- they spend a LOT of time corresponding with leads and answering questions until they are ready for a visit. We appreciate you giving us the opportunity to earn your business!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit
Apr 16, 2014
They were very responsive.
Is this review helpful? Yes | No

Response from Fenton Nissan of Lee's Summit:

Hey, Janet! Thank you for sharing your support! We appreciate the kind regards about your interactions with our staff!
Nicole O'Hora, Owner Loyalty manager, Fenton Nissan of Lee's Summit

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