Falls Chrysler Jeep Dodge

Very helpful and friendly

Quick and informative response?

Lets just say all the information is NOT disclosed about this vehicle. I drove 2 hours to look at this car. Got there, drove it and immediately we knew it need new breaks. The Salesman, Andy, said no problem, we can get it fixed for you. Ok, great. While doing one final check over, I noticed a dent on the FORD emblem on the grill, then on the luggage rack on top. Opened the door, climbed up to look at the top... HAIL DAMAGE completely covering the roof. Not just a little, A LOT all over. There were rust spots starting, looked like someone took a wire brush to the top of the dents scratching the root even more. The Salesman said can we make it right if we drop the price $500? Ummm, no sir, I'm from TX, I know what it takes to fix hail damage. After getting back to TX, a week later, I pulled up the car, still on the website, looking to see if the price was dropped further or if maybe it was taken to auction, NOPE. Still there, with a $500 price decrease but still nothing about hail damage. I called, spoke with Andy and started asking questions, let's just say the conversation didn't end well because HE HUNG UP ON ME! i would not recommend this dealership. If you decide to use them, make sure you throughly inspect the vehicle sontoure not surprised when you get it home. Had I not seen that one small dent, I would have driven this car home. The person who trade this and replaced all the parts you can see got lucky and the dealership definitely tried to play a fast one.

Responded in a timely manner.

They do very good business. I ended up going to the dealership to look at the vehicle listed on CarGurus and purchased it. The next day, the vehicle had a hard time starting, something was surely wrong. I drive it back to the dealership, they gave me a ride back home, fixed the vehicle, picked me back up and I left the dealership in my repaired vehicle at no cost to me. Very pleased with the level of professionalism, not often found in businesses today, especially when purchasing a used vehicle!

Wouldn't budge on price. Didn't want my trade. Offered me a laughable amount based on what the car sold for at auctions. (It was a classic car). I check to see what they sold for personally and it was 9 times the offer.

Very friendly but not willing to budge more than $300.00 on price.

Great Dealer!

Internet sales manager did very well with contacting and meeting in the middle. Bought the vehicle and very pleased. Great dealer to work with.

Overall good experience. Only downfall was the purchase was done at night and because of the lighting it made it hard to look over the vehicle. But, I would definitely purchase another vehicle from this dealership. Cannot figure how to give 4.5.

Great experience - Mike in the Sales Department was honest, fair and reasonable. Finance Manager also great. Bought what I wanted at a price that was better than their competition.

Good communication

My Salesman was excellent and explained the entire process of the sale.

sales person had no control. manager did not even consider our offer but listed a lower price the next day.

Andy contacted us quickly would have liked a better deal but who doesn't ended up with a very nice car for a decent price

Very responsive, great dealership.

Got back right away

the ford f150 was sold the day before. Andy tried to contact me by phone to tell me it was sold. got there around 9:00 am he took the time to show us other trucks. We left with a 2013 dodge ram1500 quad cab at a great price.

responded quickly to all my questions

Nice people, professional and quick. Ended up buying and it was a great purchasing experience.

Awesome deal. I bought the car from there.

Drove far, got a good price! Everyone was friendly. I would recommend this dealer

Kevin did a wonderful job

They didn't even try to get me into a vehicle. Salesman put off vibes that he wasn't interested in making a sale at all.

Raised the price $2000 one day after I test drove it. Called to schedule an appointment for my mechanic to look over it and they refused to honor the original price.

Quickly responded. Professional and courteous. Answered my questions promptly. I am know trying to negotiate a price on the vehicle.

I did not make a purchase from them, but they were very helpful and upfront with all the details of the offer.

He only emailed me. I did not go to see the car.

Awsome

Had truck I wanted at a good price. Great customer service!

verygood

Super people

Average experience. Vehicle that was listed on the website was clean and available and I was treated courteously. Staff were polite but seemed very busy and unwilling to make any kind of negotiation. this could simply be because it was an old car that had been lowered in price several times, but sales team was almost curt with me about not changing anything from the price listed on carguru.com (which was $1,000 less than the sales sticker).

My only argument is they suggested a trucking company that could not deliver my vehicle to Illinois in a timely manner. Other than that....I was extremely happy with their service. Andy Howard always answered my calls and returned my calls very fast. Good guy and seemed honest.

Great price and friendly salesman.

Andy was very helpful, after getting over the initial shock of Ohio sales tax, Andy explained how tax is collected up front instead of graduated over a year (personal property tax in North Carolina).

got an email Too far.

very fair and honest dealership

dealer was very helpful,but i found a jeep that i like on my own that was closer to my home.

no pressure sales told them what I want and they let me if it would work done deal and we are happy

Very responsive and seemingly honest.

Very Disorganized; awful communication throughout the process

Didn't bargain but it was priced to sell. Friendly staff and not your typical pushy car lot. I would go back.

Friendly staff. Pleasant experience. Willing to work with you.

Didn't buy from but they responded promptly

Quick in responses

Awesome Customer Service! Dealership is still in the business for a reason! The salespeople really worked together as a team. Made the pricing process transparent, no back and forth to a manager.