Fairfax Motors Inc

Very friendly and honest and had the car I wanted but could not get financing I needed

Personable, efficient, attentive

The car met or exceeded the advertised options and condition. We were treated great including paying for the taxi from the airport. If I lived in the area I would look for future auto purchases from Fairfax Motors.

The salesman contacted me and I wanted to see the car, he told me to call before coming. I called he said it was sent out for maintenance and to call again the next day. It has been a week and still haven't seen the car. Emailed salesman last night, no response yet.

Let me start this review by stating that there is not a single sustainable used car dealership in the nation that is not focused on making a profit; this is why they exist. So, the mark of quality is in how the sales staff treat customers and provide them with transparency and information. And it's worth noting that any car buyer can dramatically improve their car-buying experience at any dealership by simply doing the homework; know the vehicle, know the market and research the dealer. In this regard, my recent purchase of a used Toyota Highlander at Fairfax Motors was a great experience. Daniel Fuentes is new to the dealership, but proved himself to be possessed of a customer-focused attitude that will serve him well. He provided stellar service and immediate, responsive and knowledgeable support; especially commendable when taking into account dealing with a demanding buyer like me. There was only one hiccup in communication regarding the transfer of plates to the new vehicle, and he handled it deftly and with grace, though it required revising some paperwork to resolve the situation as I wished. On top of all this, he genuinely loves cars, the business and interacting with people – that's something that cannot be taught and should be valued in a salesperson. On the financial side, Laura Davis in the back office was extremely friendly and informative, taking the time to explain in detail the itemized charges over the phone to my satisfaction. She provided maximum transparency and there were no ridiculous or contrived charges that some dealers will incorporate into their sales price. The vehicle itself was in amazing condition, as did appear to be the others in their lot. Although it has more than 100k miles on it, it is exceptionally clean, the engine performs beautifully and it includes all the features I wanted, along with a few bonus features. As I stated up front, all dealers are in this business to make a profit, so if you hope to get the exact vehicle you want at the price you want, then it is incumbent upon you to do the research and come prepared. The final price was only a little more than I wanted to pay, but only due to my needing it immediately and not having the luxury of time to wait for another price drop. That being said, Daniel was willing to engage with his manager several times during negotiations to bring their price down to an acceptable level. (To be honest, considering the quality of the vehicle, the asking price was already fair and the final price was a good deal – I did mention I'm demanding, right?) Fairfax Motors was a two-hour drive from my residence, but it was worth the trip to make this purchase and I would recommend dealing with them in the future. And Daniel – thanks for recommending that restaurant; it was a great dinner to celebrate the new vehicle purchase!

Responded was fast and very helpful .

The sales manager really don't know how to talk with customers he think he is the only business man . He should be very carful that There is some people that can buy his dealership in 5 minutes .

Helpful, frank response.

Professional response from dealer. No constant barrage with phone calls or emails.

Beautiful cars, relaxed and knowledgeable sales.

Great communication and honest staff.

They ran my credit and then told me the vehicle was 10k more than advertised price.