FX Caprara Chevrolet Buick

GM Certified Internet Dealer

54 Caprara Drive
Pulaski, NY 13142

Sales: (315) 623-1021

Service: (866) 486-6943

Today 8:30am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 8, 2017
The salesmen was great. Low key without all the pressure. I did purchase as it was not an all wheel drive vehicle.
Is this review helpful? Yes | No
Oct 27, 2017
What a great dealership! No pressure, no fancy selling, just plain great folks to do business with.
Is this review helpful? Yes | No
Aug 31, 2017
They got back to my online inquiry immediately. They were eager to get me set up with a sales person by phone. Have a very large stock of tricks.
Is this review helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Very glad we were able to assist you!
Aug 25, 2017
bluearrowfarm
Quick response to my questions. Salesman took pics with his cell and sent them right out. Truck wasn't what I was looking for but dealer was great.
Is this review helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Happy to hear we met your needs, sorry we were unable to find your perfect truck but help you along the way.
Jun 29, 2017
jkrickard84
They gave me a fair appraisal for my trade in. I had 2 different people contacting via text, they didn't seem organized. Declined to send me pictures of vehicle undercarriage as I requested.
Is this review helpful? Yes | No
Jun 29, 2017
The dealer never responded to me about this vehicle. When they email you back it's a generic response and they won't answer questions.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Hello, this is highly unusual for our group to be so unattentive to possible customers. Please let us make this right at 315-298-5181, ask for the Business Development Director.
Jun 24, 2017
GuruBBWH
I ended up buying a truck from this dealership and wish I didn't. I would never recommend this place to anyone I like. I live 2.5 hours away and have had to drive up multiple times and burn up cash paying for gas for the same issues. I was promised an accessory and was told it would be here, but it wasn't even ordered when I came back. I also ended up having an issue with an electrical switch and waited 3.5 hours just to be told I have to come back up. I drove back up again, and they didn't even order the right part. Now I'm stuck here all day. If you want a smooth car buying experience go someplace else.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Our apologies for the confusion and poor service.  Our Service Department is committed to customer excellence and did in fact fix the issue in a timely manner as possible given a communication snafu. Please allow us to make this right by calling us at 315-298-5181.
Jun 7, 2017
We had several communications as I attempted to determine if the car was still there or not and still available. I was assured that the vehicle was still available and so I drove 1/2 an hour to the dealership. Once I got there, I was informed the car was no longer available and I was offered a different vehicle. Classic bait and switch. They were very apologetic and seemed very sincere, but this has happened to me at too many dealerships for this not to be a technique used by dealers. Sincere or not, this experience has raised all kinds of red flags for me and I cannot recommend this dealership.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Our apologies for the confusion on vehicle availability.  We are a high volume dealer with several locations, as a result we tend to sell out of certain vehicles fast, many times without the salesperson realizing it's gone. I encourage you to reach out to me personally to see if we can make this right. Starr @ 315-298-5181.
May 23, 2017
Made an appointment to see the car the next day around 2:00 PM, When we arrived at the dealer we were informed it had been sold the night befor. A call whould have been nice, granted, we should have called befor the 40 mile trip.
Is this review helpful? Yes | No

Response from FX Caprara Chevrolet Buick:

Our apologies for the inconvenience and I hope we can make this right with you. Please call us a 315-298-5181 so we can know the exact details and remedy the situation. Ask for the Business Development Manager when you call.
May 20, 2017
Email correspondance, invited to showroom
Is this review helpful? Yes | No
Mar 17, 2017
I let them know I was a serious buyer and had great credit. They were very willing to negotiate a fair price. Just do your homework and know what the vehicle you are buying is worth. I had a very positive experience. Would recommend these guys to friends and family.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2017
Very responsive.
1 of 2 people found this review helpful.
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Jan 30, 2017
Had a great experience here. Car was even better than it appeared in the pictures. Got a good number for my trade in, competitive financing. My salesman John aka "Shaggy", was very friendly, and made sure the whole process was top notch. Recommend!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 15, 2017
This is my second car buying experience with F.X Caprara and I am thrilled. These are great, honest people. No pressure. The process for purchasing was easy. I drove my new vehicle home within a couple hours. I highly recommend them!
1 of 1 people found this review helpful.
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Dec 9, 2016
Excellent experience. Great price and treated with respect.
0 of 1 people found this review helpful.
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Nov 3, 2016
They were willing to work with me, and bring the price down of the vehicle. I spent 15 minutes at the dealership, and drove away in my new Benz. Dave is great!!
1 of 1 people found this review helpful.
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Sep 18, 2016
It was a good experience,staff was friendly and willing to help out much as they could
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 10, 2016
Good experience..did not purchase the one shown as it had been sold but did purchase identical one with less miles. I pick it up tomorrow.
Is this review helpful? Yes | No
May 6, 2016
They looked for the truck .It had been moved to another location and sold by the time I had found it.The salesman Mike felt bad .He told me he would keep his eyes open for a truck that met my needs.
Is this review helpful? Yes | No
Apr 4, 2016
Dealer response took 2 days and car was sold by then. Good for them, bad for me. This actually happened with 2 Mustangs.
Is this review helpful? Yes | No
Mar 25, 2016
These guys responded but I didn't try them b coz I found what I was looking 4 closer 2 home
Is this review helpful? Yes | No
Dec 26, 2015
Vehicle description on the website was incorrect. Drove 2 1/2 hours and the vehicle that was at the dealer was not the one that was shown on the web. Staff was very apologetic and offered to pay for gas. I would recommend that if you are looking at vehicles on the web you call and make sure it is the one they have on the lot.
Is this review helpful? Yes | No
Dec 26, 2015
Responded within minutes to answer my questions
Is this review helpful? Yes | No
Dec 1, 2015
sat nov 28 2015 bought one a beauty they delt fair no hagglen very up front with discounts and bonus they are taken EXELENT care of me great experiience
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Read 17 old reviews
Oct 22, 2015
Very sub-standard. Vehicle not as described, wrong color, wrong style, and it is still advertised as such after I pointed it out to the salesman a month ago!
2 of 2 people found this review helpful.
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Feb 22, 2015
Great response, not pushy
Is this review helpful? Yes | No
Dec 7, 2014
very satisfied - dealer responded
Is this review helpful? Yes | No
Nov 20, 2014
Lowball trade offers
Is this review helpful? Yes | No
Oct 24, 2014
Great experience _ did not purchase a vehicle yet - very good to deal with
Is this review helpful? Yes | No
Jun 15, 2014
jp13326
Returned call only to say vehical was sold...
Is this review helpful? Yes | No
Mar 6, 2014
Did not buy from but dealer followed up.
Is this review helpful? Yes | No
Nov 28, 2013
Very helpful
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Aug 1, 2013
Relatively good responses; most were verbal which was good. Unable to make a deal as the truck had traded hands far too many times between dealers and each dealer obviously had to make a profit, which only ran the price up. Regrettably, the price for this used, but very good truck was way too close to the price I was able to get a new, comparably equipped one from my local dealer for.
Is this review helpful? Yes | No
Jul 19, 2013
did not buy the truck I requested but did buy a truck would go back again. large volume and diverse selection
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Apr 27, 2013
good
Is this review helpful? Yes | No
Mar 18, 2013
I think maybe I had a poor experience because of one particular sales person. They tried to make it right but I was still taken back by the experience. At the end of the deal he told me that he would mail the mud flaps and I still haven't seen them or heard from him, not to mention that we made a deal on a vehicle that was already sold and delivered.
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Feb 18, 2013
Great experience. Great people
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Jan 7, 2013
Went originally for Mercedes, They had a large inventory of high end SUV's. I decided the Lexus RX 350 fit my needs. They were able to accommodate me. The dealership has no bells or whistles, straight forward, knowledgable sales people. David
Is this review helpful? Yes | No
Sep 10, 2012
Drove an hour to see a 2010 Tacoma the had up for $23,000 +. Had several phone conversation with what I thought was a sales manager before arriving and was under the impression I was going to look at a very nice truck considering the price. When I arrived I looked at the truck to find Cigarette burns in both front seats and the inside smelled horrible. Poor way to do business guys. On top of that, although the sales person seemed professional on the phone, his appearance said otherwise. Was not impressed to say the least. Hope future customers have better luck.
Is this review helpful? Yes | No
Aug 10, 2012
drove a little over an hour to get to them and it was well worth the trip. not only was the savings great, and the personal very helpful, (thanks anna) for about the same time it took me to get to them, i had made the deal, and was back on the road heading home with my new truck.
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Jul 11, 2012
very pleased with over-all performance of all personel involved in my purchase of a jaguar xk. Highly recommend this dealership.
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