Executive Autohaus

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1989 Harbor Blvd.
Costa Mesa, CA 92627

Sales: (949) 631-6118

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Apr 11, 2012
never responded
Feb 9, 2012
I bought my first car from an independent dealer 10+ years ago. I didn't have a great experience, so I have always bought cars at franchise dealerships. After finding a great car online at Executive Autohaus, I decided to take another risk with an independent dealer. I had a great conversation with Glenn about the car. We spoke the following day and actually agreed on a price for the vehicle, after he had received approval from the manager. I was super excited! They were giving me a great deal on a car I really wanted. Living 85 miles from the dealership, I told him I would be up there the following day. We set up a specific time to meet, we talked about arranging to have the car inspected at the manufacturer's dealership, etc. I emailed him about financing, my trade-in, etc. Everything seemed to be set. I figured I would just show up, sign papers, and be on my way with my new car. Then I get a call, just as I was about to arrive at Executive Autohaus for our appointment. Glenn called to tell me that he sold the vehicle a half an hour ago. I was shocked. I seriously thought he was joking. He proceeded to tell me that we never had a deal, that I should have put down a deposit, that he had no obligation to hold the car for someone that was coming from a far distance. In our three phone conversations over the span of two days, never once did he say, "You might want to put down a deposit because I can't hold it for you." He strung me along until a better offer came around. The decent thing to do would have been to call me and let me know that someone was interested in the car. I would have certainly given him a deposit. It just showed me that all the employees at this facility have no conscience and certainly only care about money and not customers. I wasted three hours and 170 miles for nothing. Maybe this is why they have a D grade with the Better Business Bureau. They don't know how to treat people.
Dec 3, 2011
No Deal has. Been made yet , But the Sales Manager has been. In contact with me. We plan on meeting This Sunday.

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