Exclusive Motor Cars

4660 Reisterstown Rd, Baltimore, MD 21215 - Map & Directions

Sales: (410) 849-6412

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2014 Mazda CX-5 Sport AWD Used Cars in Baltimore, MD 21215

Great Deal
$3,654 BELOW
Instant Market Value of $18,641

Price: $14,987

Mileage: 30,806

Location: Baltimore, MD 21215

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Grey Description: Used 2014 Mazda CX-5 Sport AWD for sale - $14,987, 30,806 miles
https://static.cargurus.com/images/forsale/2016/08/02/05/52/2013_toyota_avalon-pic-740482048954655915-152x114.jpeg

2013 Toyota Avalon Hybrid Limited Used Cars in Baltimore, MD 21215

Great Deal
$4,365 BELOW
Instant Market Value of $22,352

Price: $17,987

Mileage: 51,377

Location: Baltimore, MD 21215

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Toyota Avalon Hybrid Limited for sale - $17,987, 51,377 miles
https://static.cargurus.com/images/forsale/2016/12/02/05/56/2014_ford_fusion-pic-3191634217638883264-152x114.jpeg

2014 Ford Fusion SE Used Cars in Baltimore, MD 21215

Great Deal
$3,000 BELOW
Instant Market Value of $15,987

Price: $12,987

Mileage: 22,588

Location: Baltimore, MD 21215

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2014 Ford Fusion SE for sale - $12,987, 22,588 miles
https://static.cargurus.com/images/forsale/2016/11/23/06/18/2013_mazda_cx-9-pic-5879450885186665015-152x114.jpeg

2013 Mazda CX-9 Touring AWD Used Cars in Baltimore, MD 21215

Great Deal
$2,784 BELOW
Instant Market Value of $22,771

Price: $19,987

Mileage: 30,403

Location: Baltimore, MD 21215

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Mazda CX-9 Touring AWD for sale - $19,987, 30,403 miles
https://static.cargurus.com/images/forsale/2016/10/21/06/05/2013_honda_pilot-pic-120624801579947973-152x114.jpeg

2013 Honda Pilot EX-L 4WD Used Cars in Baltimore, MD 21215

Great Deal
$2,941 BELOW
Instant Market Value of $27,928

Price: $24,987

Mileage: 24,736

Location: Baltimore, MD 21215

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Honda Pilot EX-L 4WD for sale - $24,987, 24,736 miles with Aluminum Wheels
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2014 Infiniti QX60 AWD Used Cars in Baltimore, MD 21215

Great Deal
$4,059 BELOW
Instant Market Value of $32,046

Price: $27,987

Mileage: 36,945

Location: Baltimore, MD 21215

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2014 Infiniti QX60 AWD for sale - $27,987, 36,945 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/11/01/06/18/2013_bmw_3_series-pic-3163528924472141795-152x114.jpeg

2013 BMW 3 Series 328i AWD xDrive SULEV SA Used Cars in Baltimore, MD 21215

Great Deal
$3,139 BELOW
Instant Market Value of $25,126

Price: $21,987

Mileage: 22,022

Location: Baltimore, MD 21215

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 BMW 3 Series 328i AWD xDrive SULEV SA for sale - $21,987, 22,022 miles with Navigation System
https://static.cargurus.com/images/forsale/2016/11/01/06/18/2014_mazda_cx-5-pic-7780527688881721344-152x114.jpeg

2014 Mazda CX-5 Grand Touring AWD Used Cars in Baltimore, MD 21215

Great Deal
$1,915 BELOW
Instant Market Value of $21,902

Price: $19,987

Mileage: 41,567

Location: Baltimore, MD 21215

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Description: Used 2014 Mazda CX-5 Grand Touring AWD for sale - $19,987, 41,567 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/10/25/05/39/2014_acura_rlx-pic-1861877041896071217-152x114.jpeg

2014 Acura RLX Used Cars in Baltimore, MD 21215

Great Deal
$3,483 BELOW
Instant Market Value of $29,470

Price: $25,987

Mileage: 20,822

Location: Baltimore, MD 21215

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2014 Acura RLX for sale - $25,987, 20,822 miles with Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/11/15/06/11/2013_infiniti_jx35-pic-493577442950889898-152x114.jpeg

2013 Infiniti JX35 Base AWD Used Cars in Baltimore, MD 21215

Great Deal
$3,187 BELOW
Instant Market Value of $28,174

Price: $24,987

Mileage: 42,857

Location: Baltimore, MD 21215

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2013 Infiniti JX35 Base AWD for sale - $24,987, 42,857 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/11/14/07/01/2014_mazda_mazda6-pic-7182878290560873542-152x114.jpeg

2014 Mazda MAZDA6 i Touring Used Cars in Baltimore, MD 21215

Good Deal
$1,779 BELOW
Instant Market Value of $16,766

Price: $14,987

Mileage: 34,279

Location: Baltimore, MD 21215

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Gray Description: Used 2014 Mazda MAZDA6 i Touring for sale - $14,987, 34,279 miles
https://static.cargurus.com/images/forsale/2016/11/01/06/18/2010_mercedes-benz_m-class-pic-5834038161128554639-152x114.jpeg

2010 Mercedes-Benz M-Class ML350 4MATIC Used Cars in Baltimore, MD 21215

Good Deal
$2,307 BELOW
Instant Market Value of $20,294

Price: $17,987

Mileage: 68,384

Location: Baltimore, MD 21215

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Grey Description: Used 2010 Mercedes-Benz M-Class ML350 4MATIC for sale - $17,987, 68,384 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/12/02/05/56/2014_nissan_altima-pic-5591180284542053064-152x114.jpeg

2014 Nissan Altima Used Cars in Baltimore, MD 21215

Good Deal
$2,212 BELOW
Instant Market Value of $14,199

Price: $11,987

Mileage: 33,261

Location: Baltimore, MD 21215

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Red Description: Used 2014 Nissan Altima for sale - $11,987, 33,261 miles
https://static.cargurus.com/images/forsale/2016/11/08/05/55/2016_ford_fusion-pic-5111181432166139852-152x114.jpeg

2016 Ford Fusion SE Used Cars in Baltimore, MD 21215

Good Deal
$2,250 BELOW
Instant Market Value of $17,237

Price: $14,987

Mileage: 19,129

Location: Baltimore, MD 21215

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2016 Ford Fusion SE for sale - $14,987, 19,129 miles
https://static.cargurus.com/images/forsale/2016/09/06/14/13/2010_mercedes-benz_e-class-pic-60587510245522051-152x114.jpeg

2010 Mercedes-Benz E-Class Used Cars in Baltimore, MD 21215

Good Deal
$2,292 BELOW
Instant Market Value of $21,279

Price: $18,987

Mileage: 55,518

Location: Baltimore, MD 21215

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Tan Description: Used 2010 Mercedes-Benz E-Class for sale - $18,987, 55,518 miles
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Nov 25, 2016
This dealer is superior!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Richard,
Thank you for the positive review about your purchase experience with us. It motivates us to keep on improving on customer service skills when we hear back from a satisfied customer. Thank you again for your business and please contact us if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Nov 20, 2016
Price for this car was 30+. When I called the dealer to talk about it I was told a higher price over the phone, so I maverick bother to stop by. Still looking.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Mike,
Thank you for your feedback even though it is not a positive one. We appreciate each one because it helps us get better as we continue to grow as a business. I did speak with the sales person with whom you dealt with because he only quoted you the retail price and did not go over any current promotions. We are constantly updating our promotions online and what he/we failed to do was to find out what promotion we were running on that vehicle. I have tried calling and emailing you about this misunderstanding but I have not heard back from you. Thank you again for your interest in ou
 More ...
Nov 16, 2016
Jaclyn493
I have never dealt with such horrible customer service in my life. All I was doing was trying to buy a car from them and I could not get them to call me back to let me know what features the car had. The first time I dealt with someone they were supposed to send me a video since it was a out of state sale and he would not get back to me so I started to talk to someone else, when I asked about the car, he sent me pictures of three different car remotes, not even the one I was talking about. So I went to the manager so I can get the correct information and James the manager gave me the runaround for five days telling me he will call me back in 30 minutes and never would call me back he said that he had a call out to people to ask if the car had navigation, sunroof, and remote start. Couldn't he find that out for himself if the car was there? I felt like such a jerk calling James every day, just for him to tell me he was busy and he would call me back in 30 minutes and he would never call me back... like I was bothering him trying to buy this car???? I've been trying to buy this car for 2 weeks now. I will take my business elsewhere because I will not be treated with such disrespect from just trying to give them my $$$. All I wanted to know was if it had navigation, a sunroof and remote start then my cash was theirs!! Easy as that! I will be getting a hold of upper management as well because if that was my business I'd want to know how things were running over there.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Jaclyn,
It’s unfortunate that you would to go to such an extent of writing such a review. Yes, we have been in communication with you about the vehicle you were interested in for some time and unfortunately that vehicle has since been sold and I am sure that is the reason for all this. With today's technology, it's so great that we can go through all the correspondences we had with you and see that we did indeed send you all the information you asked for. When my sales consultant sent you the video, there is proof that shows that you actually acknowledge receiving it and confirmin
 More ...
Nov 13, 2016
It was like pulling teeth to get information over the phone. The sales man kept telling me he would email it to me and then he would only answer half
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Jennifer,
Thank you for your feedback about your experience with us. I am sorry to hear that we did not adequately service your inquiry. Looking at the communication history you had with our sales consultant, I am quite puzzled at your negative feedback. I can see that he sent you over the carfax and as well as a link to the vehicle specs. From what I can see, he was waiting for your response to discuss the next step. Again, I am sorry you feel that we fell short in our service to you and hopefully you will find the vehicle you are looking for.

Sincerely,
James Makia
General Manage
 More ...
Nov 7, 2016
Dealer responded once but follow up call on requested information was slow. Purchased from another dealer.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Jay,
Thank you for your feedback. I am sorry to hear that we did not get back to you quick enough to get you the information you needed. We are constantly working on improving our customer service and this is a great feedback on what we need to improve upon. We regret that we lost the opportunity to earn your business and congratulations on your purchase.

Regards
James Makia
General Manager
Exclusive Motorcars
Oct 28, 2016
Tanatek
Fast response and highly recommend.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Tanatek,
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.

Regards
James Makia
General Manager
Exclusive Motorcars
Oct 28, 2016
Outstanding
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Leslie,
Thank you very much for sharing your purchase experience with us. We appreciate it very much. Thank you again for your business and please do not hesitate to contact us if you need anything.

Regards
James Makia
General Manager
Exclusive Motorcars
Oct 21, 2016
My experience with the team at Exclusive Motor Cars was great! Everyone was knowledgeable and answered all of my questions. My representative was always courteous and professional, and I now have a great vehicle! I would return again, and would recommend them to others!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Karen,
Thank you very very much for this great review about the purchase experience with us. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.

regards
James Makia
General Manager
Exclusive Motorcars
Sep 16, 2016
All their cars are really nice but work with you on price not will not budge $1 One price I got the impression money was the motive
Is this review helpful? Yes | No
Sep 10, 2016
Very friendly and helpful. Eager to schedule a test drive. Still considering purchasing this vehicle. Trying to negotiate the price. They're very unyielding and I felt mileage was too high based on Kelly Blue Book value for age and miles. Waiting to hear back otherwise very professional.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Adrienne,
Thank you for taking the time to give a feedback about your experience with us. Even though we make every effort to make every deal, there are times when we can not get to the number that the customer wants. We price our vehicles very competitively and our prices are almost always under the Kelly Blue Book Fair Purchase Price.
Thank you for the opportunity and thank you again for your kind words.

Regards
James Makia
General Manager
Exclusive Motorcars
Aug 27, 2016
We didn't buy from this dealer, but our interactions and discussions with them was great. They were responsive but not pushy.
Is this review helpful? Yes | No
Aug 10, 2016
Good customer service quick response
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Rodney,
Thank you very much for your review. We appreciate it very much. It goes a really long way in helping us do better and to keep improving our customer service. Thank you again for your business and please feel free to contact us if you need anything.

Regards
James Makia
General Manager
Exclusive Motorcars
Aug 10, 2016
Great
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Anthony,
Thank you for giving us a great rating. We appreciate it and it goes a very long way for us. Thank you again for your business and do not hesitate to contact us if you need anything.

Regards
James Makia
General Manager
Exclusive Motorcars
Aug 3, 2016
I dealt with Mcween Egboh and he was very professional in handling the sale. He is so knowledgeable about cars and an excellent communicator. He was so nice and courteous. Thank you so much for making the purchase of the 2013 Lexus ES 300h so easy for me. He is the best sales person I have ever worked with and I will recommend him to anyone going to Exclusive Motor cars. I loved the experience and I will definitely come again!!!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Foyin,
Thank you so much for this great feedback. We are grateful for your business and we do not take it lightly that you bought your new vehicle from us. Mcween is a great sales professional and we are fortunate to have him on board. Your review will go a long way in helping us increase our market presence, so thanks again. Do not hesitate to contact me personally if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 26, 2016
I love this place Cedrick was great answered all my questions and gave me great service I will recommend him and this place to anyone thanks Cedrick
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Dahima,
Thank you very much for taking the time give us feedback about your purchase experience. It means a lot to us. Cedric is a great sales professional and is one of our best. We are fortunate to have such a great team. Please do not hesitate to contact him or myself if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 24, 2016
Was overall delighted with their exceptional service, and the staff were all team oriented and very professional. Mcween was my assigned sales person and he made the experience worthwhile and painless, especially knowing how stressful car buying can be. I highly recommend exclusive motor cars, great job and keep up the good work.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Thomas,
Thank you so much for such an awesome feedback about your experience with us. Indeed car buying can be stressful and we understand that here at Exclusive Motorcars. That is why we search high and low to find professional sales consultants like Mcween, whose sole purpose is to take away as much of that stress as possible. Our hope is that all our customers will drive home happy in the vehicle of their choice. Thank you so much for your business Thomas and please do not hesitate to contact us if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 15, 2016
Spoke with Roland Owusu this dealer was very awesome in helping me find a car that is right for me at a reasonable price. Unfortunately haven't close the deal yet but looking forward to working with Roland Owusu to get a deal done. Best car salesman ever encounter cares about his customers and know his products.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Victor,
I would like to thank you for taking the time to give us your feedback. Our goal here at Exclusive Motorcars is to work as hard as possible for our customers and help them purchase the vehicle of their choice. Rolland is one of our best and I am confident that you will soon become one of our happy buyers. Please do not hesitate to contact me personally if there is anything I can do to help.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 14, 2016
The rep, Joshua, was really friendly and responded to me quickly.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Shannell,
Thank your for giving us feedback about your experience with us. Every customer is of great value to us and we do not take any opportunity lightly. Thank you again and please do not hesitate to contact Joshua or myself if you need anything.

Best Wishes!
James Makia
General Manager
Exclusive Motorcars
Jul 4, 2016
Jake3287
They called me back within 5 mins of me requesting information! Other dealers didn't respond. Very professional people with first class service!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Jake,
Thank you very much for the positive feedback. Our goal is to respond to our customers as quickly as possible and this tells us that we are on the right track. We have the mindset that the customer is our best asset so we strive to provide a service which will hopefully separate us from the rest. Thanks again Jake!

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 3, 2016
This dealership changed my whole perception of the car buying process. My sales person Cedric did an amazing job in keeping me engaged as he and his finance team patiently worked with me every step of the way.......if you are very skeptical of car dealers and their processes, I would highly recommend that you visit Exclusive Motor Cars.....ASK FOR CEDRIC
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Suesara,
Thank you for taking the time give us feedback about your purchase experience. Cedric is an excellent sales professional and is one of our best. We are truly lucky to be surrounded by a great sales staff. They are not easy to come by but we search high and low so we can have happy buyers like yourself. Please do not hesitate to contact him or myself if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 1, 2016
Excellent service
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Susan,
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.

Regards
James Makia
General Manager
Exclusive Motorcars
Jul 1, 2016
Even though I couldn't buy .. Aaron help me out big time . Customer service was incredible and Mr Hank made sure I knew exactly how to buy a car when the time comes. When I'm able , Exclusive will be my top pick!!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Deion,
Thank you so much for your feedback and I hope that you were able to find the vehicle you were looking for. Our goal is to make the car buying process as easy as possible and we treat every one the same even if they do not purchase from us. Perhaps our paths will cross again in the future. Thanks again.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 30, 2016
I spoke with Tauqeer most of the time, but everyone there was very nice and friendly. I was very pleased with the quick response and great customer service. Very professional and a great line up of cars, would highly recommended Exclusive Motorcars!!!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Bob,
I would like to sincerely thank you for taking the time to give a feedback about your purchase experience with us. I am glad to hear that you were pleased with the customer service you received from Tauqeer and the entire staff. Be rest assured that we will treat your family and friends in the same way. Thank you again for your business.

Regards
James Makia
General Manager
Exclusive Motorcars
Jun 29, 2016
I don't like car buying so I was skeptical and having talked to a bunch of dealers, I was not very impressed but I needed a car for my wife. When Muna C got in touch with me, I noticed a level of professionalism that was missing from the other guys. The price was competitive and when I got to the dealership I found other vehicles that I liked and ended up buying something better that they just got in. At an awesome deal too. They have a great inventory and these guys exceeded my expectations. Will go back to them in the near future when I need another car.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Brad,
Thank you very much for your review. Purchasing a vehicle can definitely be stressful so I am glad that you were able to have a stress free purchase experience. We appreciate your positive feedback and it goes a really long way for us. Thank you again for your business.

Regards
James Makia
General Manager
Exclusive Motorcars
Jun 27, 2016
While I did not end up purchasing this vehicle due to personal reasons, the customer service I received after my inquiry was AMAZING!! They answered every question I had in relation to the vehicle, credit repair and the overall financing process. Once I am ready to buy, I will definitely be contacting them.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Ladee,
Thank you very much for your wonderful feedback. We truly appreciate it. I am happy to see that even though the time was not right for you, we were still able to be of assistance to you. Here at Exclusive Motorcars, we value our customers even before they make a purchase because our goal is to develop a long term relationship before and after the sale.

Thank you again Ladee and we look forward to hearing from you when you are back in the market for a vehicle.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 27, 2016
Mizriam
Words alone is not enough to describe my experience at Exclusive Motor Cars. The customer service was more than amazing. My sales person CEDRIC and his finance team fought extremely hard towards ensuring that I got the vehicle of my dreams even when I had given up. THESE GUYS MAKE MIRACLES HAPPEN.........Trust me, if they can make it happen for me, I am more than confident they can make it happen for you.... Go See CEDRIC
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Mizriam,
Thank you so much for a great review about the purchase experience that you had with us. We truly appreciate it and thank you once again for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.

regards
James Makia
General Manager
Exclusive Motorcars
Jun 27, 2016
I had a great experience at exclusive motors everyone was nice and my sales man jon williams was really helpful and I would tell all my family to go there for there next care-the way car buying should be-
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Mr Bob,
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and please do not hesitate to contact us if you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 26, 2016
Excellent customer service and great selection . Their staff was knowledgeable and helpful.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello June,
Thank you so much for this great feedback about your purchase experience with us. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience. We understand that car buying is not easy so we try to it make as stress free as possible.

Thanks again!
James Makia
General Manager
Exclusive Motorcars
Jun 26, 2016
The representative who contacted me was extremely pleasant and helpful. I will definitely do business with the dealer again.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Gia,
Thank you so much for your feedback. We go the extra mile to find sales professionals who care more about the customer than about the sale. They are not easy to find in this industry so are very lucky to be surrounded by a great sales staff. I am glad that you were able to experience that first hand. Thank you again for your business and we look forward to serving you and your family in the future.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 25, 2016
Exclusive Motorcars is just one of those special little places that you don't find very easily. I could tell my salesman, Spencer, was eager to help me get into the car that I wanted. Not whatever car he could push me into. Overall my experience with them was just smooth and enjoyable, and I would recommend them to any friend buying a car.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Norbert,
Thank you very much for sharing your purchase experience with us. We appreciate it very much and It goes a really long way for us. Thank you again for your business Norbert and please do not hesitate to contact Spencer or myself if you need anything. Be rest assured that we will take great care of your friends and relatives in the same way.

Regards
James Makia
General Manager
Exclusive Motorcars
Jun 25, 2016
Nana08
Going to exclusive was a little bit difficult for me having read some of the reviews but I totally did not regret going because it was an awesome experience. Awesome Deal! Awesome Financing! The sales consultant Rolland is an amazing sales man. He is very quick and efficient. He answered all my questions. Over all service was great. Definetely, this a place to purchase from. Love you guys exclusive motor cars!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Nana,
Thank you very much for sharing your purchase experience with us. We appreciate it very much. It goes a really long way for us. Thank you again for your business and please do not hesitate to contact Rolland or myself if you need anything.

Regards
James Makia
General Manager
Exclusive Motorcars
Jun 25, 2016
Efua85
It was a great experience at exclusive motor cars. Indeed service was exclusive, price was very reasonable and less expensive. Rolland was an awesome sales consultant. He was very patient with me and answer all my questions. I will not forget this experience and of course I will buy from them again and again. I will definitely recommend them to all my friends and families.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Ms Efua,
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and we look forward to being of service to your family and friends. Please do not hesitate to contact Rolland or myself should you need anything.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 24, 2016
Great Team! By far the best car buying experience I Have ever had! The guys at Exclusive made me feel right at home and I got a great deal on my 2013 Honda Crosstour. I will defiantly keep coming back! At Exclusive I was not just a number, they really took care of me and were very knowledgeable on not just my vehicle but financing wise they were able to get me a FANTASTIC RATE! THANKS AGAIN GUYS! GREAT JOB!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Jacob,
Thank you very very much for this great review about the purchase experience of the Honda Crosstour. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.

regards
James Makia
General Manager
Exclusive Motorcars
Jun 17, 2016
mizeke
There is an advertised price (which I was happy with)....then there was a dealer processing fee of $599 ( which I think is excessive, but at least comparable to many other dealerships.....like it or not).......but THEN, the dealer said that there is an additional $1595 fee for:...... (and I quote because I have it in writing)...."covers the following: engine oil and filter, power steering fluid, windshield fluid, engine coolant, brake fluid, brake pads, suspension, drive train, engine, transmission, vehicle etc." This is said to be on their website somewhere. $599 processing + $1595 reconditioning added to the advertised price is unacceptable. At least I got this information from them before I wasted my time. If Exclusive motors wants to reply, I was dealing with Rolland and I saved the text.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Karl,

I would like to personally thank you for giving us the opportunity to try to earn your business. It looks like there was some miscommunication from our end which I would like to apologize for. A couple of things to clarify, the processing fee is only $299, the $599 includes the tag and title fees. As for the additional fee, what we failed to communicate is that that is our warranty of the reconditioning work done on the vehicle, which is pretty extensive. That is a warranty for 6 months/7,500 miles. And as you might be aware, dealers only offer the 30 day/1,000 miles. What our
 More ...
Jun 16, 2016
customer service is bad with follow up and engaging the customer during the process of making a purchase they didn't seem too please to sale me a car so I was not too please to give them my money. when they tried to correct the problem it was 3 days too late I gave my business to someone else
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Chapella,

I am so sorry you feel this way after what transpired because we both know you are only telling one side of the story. If you recall when you visited our dealership, we could not proceed with the purchase because we had to obtain the proof of payoff for the totaled vehicle and your bank was closed at the time. This was on a Friday evening, and we could not get in contact with them on Saturday either because they were closed. I apologize that you could not reach your sales person on Saturday when you called, he was really busy that day with multiple appointments.

However, ou
 More ...
Jun 5, 2016
This dealership had one price online and another at store. When told about it, they said there was a disclaimer on the site showing cash price. I told them that this website they did not have a disclaimer and should have honored the price and they said sorry and the trade amount was too low. I was able to come back to PA and get what I wanted and paid the price that I wanted also! Be very careful! If dealerships don't want reviews like this, they should cover ALL basis! The salesman was very friendly at least!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Timothy,
Thank you for your feedback and we appreciate you travelling from PA to give us the opportunity to earn your business. You are incorrect is stating that the price was different when you got to the store. You are referring to the price with the fees. I am sure you are aware that the price online is without the fees such as title and registration, your local and state taxes, in this case with coming from PA, we applied the required state fees.

If you recall your visit Timothy, it all came down to what you wanted for your trade, which was way more that what it was worth. Just b
 More ...
Jun 1, 2016
Car had a flat tire and scratch on bumper. Sales manager was not interested in making concession for those items. Asked for a call the next day and they had a new employee call me with a take it or leave it offer. Not the best business practice.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Ryan,
Thank you for giving us the opportunity to earn your business. Unfortunately we could not come to a meeting of the minds on the price. I am surprised at your review because when you left the dealership you expressed how you liked the fact that we were willing to work with you in our efforts to the making deal. The next day you emailed us a lower offer than we had discussed the day before, which offer was too low for us to accept. If you recall, the day that you came by, we promised to make good on the tire and the bumper. Again, thank you for the opportunity and I believe we made
 More ...
May 11, 2016
Manger did a walk around for me,swore the car was in perfect shape and first thing I saw when arriving @ dealership was a dent in drivers door,wasn't happy,so buyer b ware
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Chris,
We value your feedback and thank you for visiting our dealership and giving us the opportunity to earn your business. Its very rare for us to miss a dent on a vehicle and I am sorry it was case here. We attempt to get all our vehicles as cosmetically appealing as possible and we obviously should have done better job in this case. I can assure that we have since taken measures to look into this.

Thanks again and all the best in your vehicle search.

James Makia
General Manager
Exclusive Motorcars
May 8, 2016
Waiting for repairs to be completed on Reisterstown Rd at Hayward Ave in NW Baltimore. No follow up from seller.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Will,
Thank you so much for being our customer. I want to personally apologize that you did not get the attention you deserve when you visited our service department. That is not typical of the way we treat our customers after the purchase. We were going through some personnel changes and have brought in more competent staff to handle our service needs. Thank you again for your business Will.

Sincerely
James Makia
General Manager
Exclusive Motorcars
Apr 13, 2016
I made an appointment to test drive a 2012 Volkswagen passat, but dealer sold vehicle & I wasn't made aware of this prior to my scheduled appointment. A waste of my time. Very unprofessional!!!!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Angeline,
It was a pleasure speaking with you in response to your internet inquiry and thank you taking the time to visit our dealership and for your interest in our products.

On behalf of myself and Exclusive Motorcars, I want to sincerely apologize for what happened when you came for the test drive and found that the vehicle of your interest was no longer available. Please know that it is not the way we do business because our customers are our greatest asset. Our goal is to provide the best purchase experience to every one who visits our dealership. We failed you in this case and
 More ...
Apr 13, 2016
test drove vehicle but was not satisfied.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Mike,
Thank you so much for considering us for your vehicle purchase needs and thank you very much for visiting our dealership. And we appreciate your feedback on our inventory. We are constantly striving to improve our products and service so we appreciate any feedback we can get.

Thanks again,
James Makia
General Manager
Exclusive Motorcars
Apr 2, 2016
Great
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Nigel,
Thank you so much for giving us a great rating. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience.

Thanks again!
James Makia
General Manager
Exclusive Motorcars
Mar 15, 2016
They contacted me no problem, but only reason I didn't finish the deal is pricing of the car, picked up a brand new 2016 for $2k less than the used 2015 gt they had
Is this review helpful? Yes | No
Mar 6, 2016
Response was quick and good follow-up. the place was unusual, though. It was like a trailer and was crowded. Desks right next to each for customers. I was asked for my social security number before test driving the car. salesman couldn't get the car over from down the street, so then asked me to drive him down there. I left
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Lucy,
Thank you for your feedback on your visit. Your negative review is actually very surprising to me as you and I was in contact before and after your visit. In fact you never mentioned to me after your visit that you were displeased at all from the services that you received from Rolland (your sales consultant) or any of my staff, as a matter of fact in our email exchanges after your visit, it was quite the opposite (see below email). You actually raved about Rolland's level of customer service and how impressed you were.
To address your comments, if Rolland asked you for your soci
 More ...
Feb 20, 2016
Tacbinh
couldn't reach an agreement on price over telephone, which is perfectly fine. dealer was courteous though...
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Tacbinh,
I sincerely appreciate your kind feedback. As you noted buying and selling is about agreeing on price etc unfortunately this time we both couldn't come to an agreement. I wish you all the best in your vehicle search and I hope you find the right vehicle for you at the right price. Thank you again.
James Makia
General Manager
Exclusive Motor Cars
Feb 9, 2016
Overall GREAT experience. Staff was super helpful, speedy and proffessional. Rolland & Aaron were AMAZING & went out of their way to help me find the perfect car. It fit both my wants & budget. Would highly recommend. Thanks for everything!
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Markyta,
Thank you very much for you kind words. Rolland and Aaron are awesome and we are glad to have them on our team. Please let us know if we can be helpful in any way in the near future. Enjoy your new ride!
James Makia
General Manager
Exclusive Motor Cars
Feb 6, 2016
I asked abt hidden prices, they responded several days later. And the 3xtra charge is approx 2000$
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello James,
I am not sure where the confusion in pricing might've came from. I am sure that you are well aware that all prices advertised online by dealers are excluding taxes, tags and title as well as dealer documentation fees. Again, I am not quite sure what went wrong here but I'll be more than happy to discuss with you and hopefully clear things up for you.
Please give me a call directly at 410-3670011.
James Makia
General Manager
Exclusive Motor Cars
Feb 2, 2016
I find it hard to believe that a dealer would require a $1000 deposit on a credit card plus a check for the full price in order to do a test drive as I plan to pay cash for a vehicle. I can understand a deposit, but a check in advance for the full amount prior to a test drive. Ridiculous practice. I've been buying cars for over 30 years and have never encountered anything like this.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello Deb,
Thanks for taking the time to share your experience. We are always open to constructive criticism because that is the only way we can continue to strive to be better.
However, I am sure you and I know both know that your description of events wasn't quite how it happened. To refresh your memory, as we both know you inquired about the 2011 Toyota RAV4 Limited we advertised on Cargurus, you received an email from me as the General Manager thanking you for showing interest in doing business with us...this is how our four days email exchange started. You emailed back requesting the C
 More ...
Jan 22, 2016
rrace
Dealer responded on time, but the salesperson wasn't nice and demand to come to the dealership to continue to talk.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hello rrace,
I sincerely apologize that your experience when you contacted us was not as pleasant as you would've wanted. Typically we encourage our sales staff to advise customers to ask for a manager when the call in to answer certain questions as this helps us have better control in our processes as managers in making sure that our customers are receiving the best service and information. We also advise our sales staff to encourage our customers to come in to the dealership to discuss more as you and I both know their's only but so much that can be accomplished over the phone. Again, I apo
 More ...
Jan 17, 2016
Awesome ....Happy with my purchase
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Cindy,
Thank you again for the opportunity to earn your business. I hope you are truly enjoying your new 2011 Mercedes Benz S550 4matic. Anything I can do to be of assistance in the near future, please do not hesitate to reach out. Thank you again.
Jan 16, 2016
Top notch customer service. I was com for table throughout the test drive and the final car buying process. Joseph was my rep & he explained the steps before I arrived. Friendly, family-oriented atmosphere! My 5 lbs dog loved them. :)
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Desma,
I thank you again for giving us the opportunity to earn your business, we are truly greatful that you chose us. As you know already Joe is awesome so whatever you need in the near future please reach out to either Joe or myself. Again, I thank you very much!

James Makia
General Manager
Exclusive Motor Cars
Jan 3, 2016
Esquire8
Very helpful and professional, and we're still so even after I did not purchase my car from them.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

My Favorite attorney,
Thank you again for sharing your experience with our staff even though we would've wished you bought our Mercedes instead of the one in VA but as you know we wanted you to be truely happy with your choice especially with the color of the Mercedes. I will see to it  that next time you are in the market for a new vehicle that we'll have all the right model and colors in the Mercedes Benz of your choice :). Thank you again for the opportunity, we are sincerely grateful.

James Makia
General Manager
Exclusive Motor Cars
Dec 13, 2015
Answered my questions in a very timely manner
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Mike,
Thank you for sharing your experience with our staff, we greatly appreciate it. Please let us know if we can be helpful in the near future. Thank you.
James Makia
General Manager
Exclusive Motor Cars
Dec 12, 2015
Had the car I wanted but sold the car when it was time to come get it
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Mary,
I sincerely apologize that the vehicle you were interested was sold before you were ready to make a purchase. Please keep in mind that without a deposit from a customer to hold a particular vehicle we have no choice but to make the vehicle available to any customer that is willing to purchase right away. Again, I am sorry that it did not work out with us but I am hoping that you found another vehicle that you are happy with. Thank you again for giving us the opportunity.
James Makia
General Manager
Exclusive Motor Cars
Dec 1, 2015
The vehicle was sold, but they communicated to me as if it was still available. This I find was dishonest. After I drove 30 miles to get there, I wasn't shown another vehicle. When I told the salesperson that's not the vehicle I contacted them about. He then told me that one was sold. They wasted my time and gas. I hope this is not done to anyone else.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Elvis,
I sincerely apologize if for any reason the sales consultant you spoke with on the phone led you to believe that the vehicle you were interested in was still here when it was sold. We do have a policy to remove vehicles right away from our website once it is sold. Some times third party websites like Car Gurus etc might take up to 72 hrs to update our inventory. Nevertheless, I am not sure what specifically happened and how you were led to believe that the vehicle was still here so again please accept my sincere apologies.
Please give me a call on my direct line 410-3675327 to dis
 More ...
Nov 16, 2015
vipertruck33
Amazing dealer these guys are super professional on point with everything didn't take long to get me a great rate and approval. my salesman was cedric he was terrific and very knowledgeable. James the general manager was very professional and ran a very good organization super friendly and helpful. I can't say enough about this dealer and I drove 2 hours to get there thanks guys
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Nick, Thank you for taking the time to share your experience with us. We greatly appreciate your business. Thank you again.
James Makia
General Manager
Exclusive Motor Cars
Nov 7, 2015
carshopping7
good communication
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Carshopping7 Thank you for your feedback. We greatly appreciate it as we are always looking to improve. Please let us know if we can be helpful in the near future. Thank you
Oct 28, 2015
I was hoping for honesty, and did not receive it. Since I was shopping for a particular vehicle and found that there was one at Exclusive Motorcars LLC, in Baltimore, I spoke with the salesman and asked him to walk the vehicle and see if there was anything wrong with it visually. When he called back he stated that there was nothing wrong with it, and that he had driven it that morning. The dealership was about 1300 miles from where I live, so I was making arrangements to fly in and view the 335i and take if for a drive. But before doing this, I wanted to speak to the Manager or Owner to make SURE the price stated in the ad was going to be the price to drive it away, other than licensing it in Oregon, since I have a residence there, and there are no sales taxes in Oregon. The manager, who seemed to act as the owner, but I don't know that to be a fact, stated that the price shown would be the final price, other than license and title fees. In Oregon the fees would be about $180. When they sent a purchase order they had raised the price of the car $90, plus they had added a "fee" of $299, which is not a legal requirement, plus were going to charge $272 for title and registration. If you want honesty in dealing, don't go to Exclusive Motorcars, LLC in Baltimore, MD. If you do and get burned or played, don't say you weren't warned.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Joe,
Thanks for your feedback but I am sure you and I are well aware that your statement wasn't quite the way this all happened. To refresh your memory, yes you inquired about the 2011 BMW 335i and you were provided all the information you asked for by your sales rep. For some reason you still were not pleased you contacted other sales reps who did their best to assist you to no avail. It then came to my attention that you were being difficult, disrespectful and rude for absolutely no reason to our sales staff. I then advised all of our sales staff not to speak with you any longer but to hav
 More ...
Oct 22, 2015
Professional, but their high mileage car are over priced.
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Thomas we sincerely appreciate your feedback. We believe that our prices are very competitive as we research the market before advertising our vehicles. Most of our vehicles are priced well below market value on CarGurus and any other third party website. Again thank you for the opportunity and best regards.
Sincerely,
Exclusive Motor Cars
Oct 18, 2015
Was contacted. Bought car from elsewhere. McQween is a cool funny person
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Angel,
Thank you for your feedback, we greatly appreciate it. Enjoy your new ride.
James Makia
Exclusive Motor Cars
Oct 11, 2015
Great
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Marie,
Thank you for your business and feed back, we greatly appreciate it.
James Makia
Exclusive Motor Cars
Oct 5, 2015
Had a positive experience with Exclusive Motorcars LLC. Got me the car I wanted at the price that was reasonable
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Hi Kevin! Thanks for leaving us an awesome feedback. We are happy to hear that we were able to help you find car that you were looking for within your budget!
Aug 9, 2015
Price was way too high
Is this review helpful? Yes | No
Jun 11, 2015
Dealer was too far and didn't agree about price.
Is this review helpful? Yes | No
Apr 10, 2015
Great communication!
Is this review helpful? Yes | No
Apr 8, 2015
Professional
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Thank you Wenliu for the rave review. We strive to provide professional and excellent customer service to insure you are happy with your buying experience
Apr 8, 2015
A good place to buy a car. You come away feeling like you didn't get beat up,or wasted any of your time.
Is this review helpful? Yes | No
Feb 10, 2015
I bought it
Is this review helpful? Yes | No

Old Dealer Reviews

Nov 10, 2014
Would love to do business with Exclusive motorcars llc
Is this review helpful? Yes | No
Nov 10, 2014
Great experience!
Is this review helpful? Yes | No
Nov 6, 2014
Ok but the 1250 dealer fee is out of sight. I didn't even go see the car for that . Ended up buying a car from Moore. Cadillac and the fee was only 400 so be careful here
Is this review helpful? Yes | No
Oct 14, 2014
All of the gentalmen were very nice. They were quick and courteous. The car was just what I wanted and the wild process was painless!
Is this review helpful? Yes | No
Oct 9, 2014
Very professional
Is this review helpful? Yes | No
Aug 19, 2014
Great response, no time to get there
Is this review helpful? Yes | No

Response from Exclusive Motor Cars:

Rick,
Thank you for your kind words. We truly appreciate our customers.
Chris Brock
General Manager
Exclusive Motor cars
May 22, 2012
Robert is a straight guy to deal with. We might have a deal in the works. Thanks
Is this review helpful? Yes | No

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