Empire Auto Mall

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908 E Exchange St
Akron, OH 44306

Sales: (330) 805-4025

Today 10:00 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 21, 2017
Devin Corson
Once I noticed the car down in Akron, I immediately called to find out if they were open and I could come down to talk to them about a car. The woman I talked confirmed that I could come down, as long as I call her about twenty minutes out so she could send a representative since it was a sub lot to thier main lot. I did call when I got twenty minutes away from the dealer and got no reply so I left a message. Once we got there there was no one anywhere and I called her several more times and left a couple more messages. The car was sitting right in front of us. She finally texted and said, “sorry my phones acting up are you at the dealer?” I said yes and she said she’d send someone. I replied saying we were here again about the Jeep Wrangler and about 5 minute later she responded saying the car was not for sale and apologized. After she said this I sent her several more messages and got no replies from her. No one came to the dealer so we began to leave about 15 minutes later. When we were pulling out two cars pulled in with dealer plates we talked to them and apparently the car needed work and they couldn’t legally sell it to us yet. They said it should be done Thursday so we drove 2 and a half hours back home and called them Thursday. The lady I had previously talked to picked up and told me it was not done yet and it should be finished Monday. So I called Monday and she said she wasn’t aware of the cars status and she’d call back as soon as she found out. She never called back so we continued to call her but she would not answer. She was blatantly ignoring my calls!!! I know this because it would ring twice then hang up. I used my sons phone and called again... she immediately picked up and I demanded to speak with a manager. She said she herself was a manager and that the car would be done Thursday. These people are VERY VERY VERY UNPROFESSIONAL!!! I would not buy from them EVER!! The trouble in looking somewhere else is definitely worth it! I would rate them -3/5.
18 of 18 people found this review helpful.
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Sep 16, 2017
The car i looked at was aweful none of the power windows worked there were 3 differnt lights on dash. And i called ahead and had to wait 45 minutes cause cause someone who worked there was out driving it
12 of 12 people found this review helpful.
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Sep 12, 2017
Quick response
0 of 6 people found this review helpful.
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Jul 30, 2017
Thanks for the quick response.
0 of 10 people found this review helpful.
Is this helpful? Yes | No

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