Emmons Motor Company

3301 S. Shaver
Pasadena, TX 77504

http://www.emmonsmotorcompany.com

Sales: (281) 947-3009

Today 9:00am - 6:00pm

(Closed Now)

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Sales Reviews (113)

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chris

Sep 14, 2017

Great job

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Dominic

Sep 14, 2017

Exellent

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luisdiaz68

Sep 14, 2017

Got back to me in less than 24hrs. Thats amazing now a days..

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Sep 8, 2017

The car was just as described and in very clean condition. Matt was my initial contact and was very helpful. Since Hurricane Harvey was just about to hit the area the dealer was closed for over a week. Low-sitting inventory was moved off site. Finally 10 days after initial contact I was able to drive the car with Heather (sales). She was very knowledgeable about the car. The buying experience was straightforward and painless. Everyone was very nice to deal with. They even helped me arrange for one of the sales associates to drive it to my home. I would recommend them to friends.

1 of 1 people found this review helpful.

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Rvillalobos

Sep 8, 2017

Good fast eazt

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Brandonlujan

Sep 6, 2017

Great help

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Guru97BLD

Sep 6, 2017

made fast contact. very helpful

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Rodney

Aug 21, 2017

Very courteous!!

1 of 2 people found this review helpful.

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Mark

Aug 20, 2017

They were extremely helpful, great people to work with. Best car buying experience I've had

0 of 1 people found this review helpful.

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Eric

Aug 17, 2017

Easy to deal with.

1 of 1 people found this review helpful.

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Darren

Jul 31, 2017

Very competitive pricing. Great financing options. Easy process.

4 of 4 people found this review helpful.

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Guru9V1GQ

Jul 26, 2017

The customer service is outstanding. I will be shopping and recommending this car dealership out to friends. They have a wide range of veichles to chose form.

3 of 3 people found this review helpful.

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Michael

Jul 25, 2017

Customer service sucks. Didnt want to help just said well look up web site fill a app out for finace call back we can help. Theu just wanna make sure they can make money to help you. Did all that cant get anyone to respond now.

4 of 5 people found this review helpful.

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Response from Emmons Motor Company:

Michael,
Sounds like we never received your information. We are in the business to make your experience smooth and easy. We have the finance application on our web site to expedite the process (and get the ball rolling) so your wait time here at the dealership is minimal. If you are sure you filled out the online app directly on our web site, please call me at 713-943-1958. I will be able to track it backwards to see what information is missing and perhaps put your application in a "loop" status. I look forward to personally working with you and getting your application pushed

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Guru9R3VV

Jul 25, 2017

Responded immediately! Great Deals!!

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Guru9BJ3B

Jul 23, 2017

They were quick to respond.

1 of 1 people found this review helpful.

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Jersain

Jul 20, 2017

Great staff good cars and prices.

1 of 1 people found this review helpful.

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Bryan

Jul 19, 2017

Very processional and have been in contact with the salesperson, gm and owner.

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Roderick

Jul 18, 2017

Good response.

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Robert

Jul 17, 2017

Sales person and manager got back with me. They were both very polite and professional.

1 of 3 people found this review helpful.

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Satyra

Jul 4, 2017

Responded in a timely manner

1 of 2 people found this review helpful.

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Edwin

Jun 26, 2017

It was good they replied in fast and it was easy.

0 of 1 people found this review helpful.

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Karthik

Jun 23, 2017

Very good,honest

1 of 2 people found this review helpful.

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tthdfn4

Jun 20, 2017

Not a normal dealership but good at service. I set an appt and met with Jaime. He was friendly and energetic. Nice kid. He let me test drive the car by myself. I took it for a spin for a few hrs and bought the car. Trade in was decent. The finance clerk was a hottie. I really like the car.

2 of 4 people found this review helpful.

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Rcarter129

Jun 18, 2017

Good response back.

0 of 1 people found this review helpful.

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tom

Jun 12, 2017

A representative emailed me with information on the truck I was interested. When I went to dealship the representative was not there but they quickly had another person help me. Very professional and excellent follow up. I did not buy a truck yet so will be keep Emmons in mind when ready.

1 of 2 people found this review helpful.

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Mgmm72

Jun 5, 2017

Made a counter offer, but apparently they are a no haggle business, but I think the care is overpriced and thought another offer was appropriate. I heard back but was email and no reference to my offer.

7 of 9 people found this review helpful.

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Matt

May 29, 2017

They responded even after they were closed to answer any and all of my questions, I haven't been able to make it to the dealership yet, but if this is any indication of their level of customer service then I and Guarantee this is going to be a pleasant experience

5 of 7 people found this review helpful.

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Rodney

May 23, 2017

Salesman did not show any interest once he found out I did not have finances

3 of 6 people found this review helpful.

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Response from Emmons Motor Company:

Rodney,
We have many programs available for qualifying customers who need financing. Please call me at 713-943-1958 so I can look into options available for you. I would also like to know the name of the sales representative that assisted you. Thank you for your review. We appreciate all reviews and use the information to develop better programs for our customers.
Terry Emmons
Emmons Motor Company

everett

May 2, 2017

Numerous INet responses and follow-up. MY problem was I changed Specs from 4-cyl.to 6-cyl, which ruled out their on-lot offering.

3 of 3 people found this review helpful.

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Bev_A

May 1, 2017

I only got a response saying they were closed. How about answering my question when you are open? Only seems logical.

9 of 10 people found this review helpful.

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Response from Emmons Motor Company:

Beverly,
Thank you for taking the time to leave a review. After reviewing the correspondence, our sales staff attempted to call you twice the following day and left messages both times. We needed more information from you in order to answer your question accurately. It is our policy not to random fire quotes without having good information. I appreciate your feedback and hope you will consider us again the next time you are in the market for a car.

James

Apr 23, 2017

Excellent follow up

2 of 5 people found this review helpful.

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AYA151151

Apr 20, 2017

Bought the car without a hitch. Matt Wimberley, newly arrived on the scene (been there about 2 weeks) really got it done. My wife loves the car. The whole operation up there very efficient, streamlined. Not surprised they are moving to a bigger facility.

3 of 5 people found this review helpful.

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Ryu

Apr 17, 2017

Great

0 of 3 people found this review helpful.

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Vincent

Apr 11, 2017

Great communication by them. Also great follow up. Class act

1 of 3 people found this review helpful.

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Apr 10, 2017

Still working with them. They contacted me quickly and have been very helpful thus far

1 of 5 people found this review helpful.

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GuruY3V9

Apr 8, 2017

Unfortunately the vehicle sold immediately after my inquiry. Dealer was very responsive, apologized and the vehicle was priced appropriately.

4 of 4 people found this review helpful.

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Romeo

Apr 8, 2017

This was a great place to buy a car super sweet deal as well!

3 of 4 people found this review helpful.

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Patricia

Mar 24, 2017

Did not seem overly interested in my business to buy a truck. Did not readily answer questions.

3 of 5 people found this review helpful.

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Response from Emmons Motor Company:

Patricia,
I have reviewed the correspondence between you and your sales representative. We are here to make your buying process not only easy but transparent. Your extensive list of questions needed time to research and follow up with vendors to answer them accurately. You requested no phone calls so that slows down the pace a little (especially at a high volume dealership where the sales staff are working with multiple customers). Your initial request was received on 3/17/17 at 11:27AM. By 4:05PM the SAME DAY your requests had been completed and at which time you declined due to budget

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MDX_199617

Mar 18, 2017

Excited about the car im purchasing and Emmons is doing a spectacular job!!

2 of 3 people found this review helpful.

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Josh

Mar 6, 2017

everyone there gave me the run around. I requested the Carfax and didn't receive it. requested again. was sent the wrong Carfax. then was notified that the didn't have it and that they could get it for me and I never got it

8 of 10 people found this review helpful.

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Response from Emmons Motor Company:

Josh,
I appreciate your candid review. Almost all of our Carfax reports are listed on our web site. The few that do not, generally have them posted the next day (maybe two) as we purchase each report and update it to the web. We have several cars that look very similar across our entire inventory so the wrong report was just a mishap on the salesman's behalf. The car you were interested in was in the process of being sold to another buyer by another salesman. Clearly, he sent the report for the other car that was still available.
Thank you for taking the time to help us review our pro

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Chris

Mar 4, 2017

Truck was exactly as advertised. Friendly professional staff. Friendly cats on porch.

1 of 1 people found this review helpful.

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Dawn

Mar 2, 2017

There are very helpful they keep in touch with me CAUSE I'm waiting to get my money to purchase a car from them.

1 of 1 people found this review helpful.

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Gustavo

Feb 5, 2017

They contact me more often to make sure I still want to purchase the vehicle and if I need anything they are no rushing anything are giving me the time or the world thank you

1 of 2 people found this review helpful.

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Sara

Jan 27, 2017

Professional and not overbearing - online and initial phone calls can make it or break it. I'd consider Emmons.

2 of 3 people found this review helpful.

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Owen

Dec 3, 2016

Good response

1 of 2 people found this review helpful.

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Claudio

Nov 28, 2016

The car I was interested in has a millage inconsistency (Carfax). In asked the seller about this and they told me I should contact the dealership that (supposedly) entered the millage incorrectly in the Carfax report back in 2012 and ask them what they have in their system. After this email (about 2 weeks ago) they never contacted me back to see if I was still interested in the car. it seems to me that since they want to sell the car, they are the ones that should provide proof to clarify that the millage inconsistency was caused by a human error and not by something else. Basically the did nothing to help and they did not follow up.

9 of 11 people found this review helpful.

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Alberto

Nov 27, 2016

Great staff made it easy for me to purchase at emmons motor company. Justin was the sales man that helped me that day.

2 of 3 people found this review helpful.

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Dave

Nov 24, 2016

Very awesome dealership

1 of 2 people found this review helpful.

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KBC

Nov 15, 2016

Quick response,numerous follow up.However I am seeking price drop on a specific vehicle and haven't received any to date.Overall satisfied.

4 of 4 people found this review helpful.

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Dana

Nov 11, 2016

Good email communication and follow up

3 of 4 people found this review helpful.

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Kiwi26

Nov 3, 2016

Great place

2 of 3 people found this review helpful.

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Susan

Oct 25, 2016

I didn't look at the car but they have called to keep me posted about the car.

1 of 1 people found this review helpful.

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cannon09

Oct 23, 2016

We got what we wanted and so did the dealer.

1 of 2 people found this review helpful.

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Carlyn

Oct 20, 2016

They're all faster to entertain costumers and give as the best deal of price we can afford for with low interest for refainance ..And Justin the agent who talk to us give us the right answer and honesty tell everything about the car performance which is good thing to know and we never regret of mate to have this car ..

2 of 5 people found this review helpful.

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John

Oct 15, 2016

I sent email from your website and from there website I got one response out of 5 and it was to set up an appointment to test drive. I been to Emmons a couple of times and if your not there to purchase they really don't want anything to do with you. I just wanted to see a couple of trucks and they weren't on the lot or weren't even available or not processed for sale yet, but they were advertised for sale.

5 of 6 people found this review helpful.

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Response from Emmons Motor Company:

Hi John. I am sorry we didn't meet your expectations. Looks like we dropped the ball on this one from the get-go. We absolutely want to earn your business and any other customer that inquires about our inventory. On-line advertising is very expensive so we want to make sure we take each and every lead seriously. I would like to talk to you regarding your experience. Even if I can't make it right, I would like to organize a re-training clinic based on your visit.

Terry Emmons
Emmons Motor Company
713-943-1958

Harold

Oct 7, 2016

Great dealer and salespeople

1 of 2 people found this review helpful.

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Gerardo

Oct 7, 2016

They respond fast

0 of 1 people found this review helpful.

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Vickie

Oct 3, 2016

Great prices, Excellent customer service by Greg, the sales manager!

1 of 2 people found this review helpful.

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Dawn

Oct 3, 2016

Very courteous and on top of keeping me updated.

1 of 2 people found this review helpful.

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Chris

Oct 3, 2016

Salesman was very helpful and polite. Manager was not.

2 of 2 people found this review helpful.

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kay

Sep 22, 2016

great

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Dean

Sep 17, 2016

They were very responsive to my inquiry.

0 of 1 people found this review helpful.

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Nedra

Sep 15, 2016

Dealer was very informative. However, we ended up purchasing elsewhere...

1 of 1 people found this review helpful.

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paul

Sep 4, 2016

They e mailed back promptly and we're not pushy

1 of 1 people found this review helpful.

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MicksterTX

Aug 30, 2016

Contact within 24 hours

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Gerald6363

Aug 2, 2016

If anyone is in the market for a quality used vehicle and 5 star customer service this dealership and the Emmons brothers are the guys to deal with. Stop don't look no further because if they have your car you will leave a happy customer once you have bought from them. I bought a 2003 corvette Z06 from them and Frank Aceves was my salesman and he answered all my questions plus he took more pics and videos of the Z06 to make sure I knew what I was getting before I drove 300 miles from Geismar LA.... hats of to Frank A.... I want to give a special shout out to Jerry Emmons that I met while I was there and talked to a lot while I was waiting for them to prep the Z06 for delivery. What a really down to earth nice guy. After taking delivery of the Z06 and it was in excellent shape I got it home and had a little issue with it so I contacted Jerry and he has worked with me to get the issue fixed and resolved. Just want to say he believes in service after the sale for sure. Thanks to all that helped me and the dealership. I recommend these guys HIGHLY!!!!! THEY ROCK!!!!

5 of 6 people found this review helpful.

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Nathaniel

Aug 1, 2016

Ask 4 Armando at Emmons. He gets it done QUICK and with minimal stress. Their staff work hard to get u goin.

0 of 1 people found this review helpful.

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Dc6902

Jul 27, 2016

Positive

0 of 1 people found this review helpful.

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Glen

Jul 26, 2016

Below average Spent several days getting all the info on car. After that I received a price on the car. Then several hours later I received an email that the price on All used mustangs for sale. I emailed back and that applied to all cars except the one I was trying to buy. Early the next morning Frank called and told me the car was sold. That may be the way business is done in Houston but not in West Texas at the dealership where I trade does business

4 of 6 people found this review helpful.

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Response from Emmons Motor Company:

Hi Glen. Sorry to hear you missed out on the Mustang! We are a very high volume dealer (one of the city's top sellers) and without a deposit to secure the vehicle, it is considered up for sale until money has been placed to secure the transaction. I know that buying a car out of town and sight unseen can make one slow to pull the trigger. Sounds like we just narrowly missed a deal together. Thank you for taking the time to leave the feedback.

Paul

Jul 24, 2016

I was contacted and never responded back due to my finances changed. The salesman was very ready and able.

1 of 2 people found this review helpful.

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kmcfetridge

Jul 5, 2016

Informative calls by Armando kept me interested. He was professional and followed up on his commitments. Thanks!

0 of 1 people found this review helpful.

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Rob

Jul 3, 2016

They were too busy to help out when I got there. Suggest trying a weekday.

4 of 5 people found this review helpful.

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Response from Emmons Motor Company:

Hi Rob! I appreciate your feedback as a way to help others as well as assisting us to make improvements along the way. I gather from your posting date that you were here on Saturday, July 2nd (because we were closed on Sunday the 3rd). Saturdays are always a heavy volume day for all dealerships now add to it being a holiday weekend. We do post in all our ads to call ahead and schedule an appointment because of the traffic our dealership sees even on non-holidays. That being said, I did scrub our database and notice that there was not a "Rob" scheduled on 7/2. We are able to tak

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Kevin

Jul 2, 2016

Great

0 of 1 people found this review helpful.

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Adrian

Jun 26, 2016

The sales person was enthusiastic, helpful, and flexible.

0 of 1 people found this review helpful.

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Hubert

Jun 12, 2016

Quick response.

0 of 1 people found this review helpful.

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Martez

May 22, 2016

Still working with dealer

1 of 2 people found this review helpful.

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Bonnie

May 19, 2016

I didn't care for the sales person and the feel of the place is like a "You work You ride" car lot

1 of 3 people found this review helpful.

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Everardo

May 14, 2016

Called right away and answered all of my questions!

0 of 1 people found this review helpful.

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Lamy

May 12, 2016

They kept in constant contact and answered all my questions. Pretty solid experience

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Steven

May 11, 2016

There responce was good, actually very good. After reading several reviews i knew they would not be able to accommodate me. This is not saying there one way or the other, but it was quite obvious i wouldnt get the trade value i needed or the financing.

1 of 2 people found this review helpful.

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Response from Emmons Motor Company:

Hi Steven. Glad to hear our response time met your standard. I was disappointed to learn you did not actually give us the opportunity to appraise your trade-in and secure your loan with one of our most aggresive lenders we have on staff. We purchase over $6 million in inventory each year using the latest technology and hard work to make sure we stay accurrate and current with the market trends. Lenders are excited to be a part of our team because of the volume we can handle. This alone gives us leverage to ensure we get you the lowest rate available. Next time you are in the market, plea

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Joe0311

May 9, 2016

Was told to come in on sat for appointment for a jeep that had already been sold, the dealership is a hour and a half drive easy, got off work from night shift and started heading that way, called them 15min out and they said it was sold days ago... great job guys my family definitely wont be buying a 5th car from your lot.

3 of 5 people found this review helpful.

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Response from Emmons Motor Company:

Hi Joe,
Sorry to hear you missed out on one of our Jeeps! Without a deposit to secure the vehicle for you, it is first come first serve. I did check all appointments for Saturday (guessing the 7th based on your review) and did not see a "Joe" registered. I will need your complete name for a full scrub of our database to track all correspondence. Also, if you were buying car #5 from us then you would have been eligible for a Customer Loyalty Rebate. Please call my office at 713-943-1958 so we can discuss and see what happened. It is Jeep season and they are selling as fast as w

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micheal

May 9, 2016

Great experience through Megan. I bought this car

1 of 2 people found this review helpful.

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Joel

May 2, 2016

Quick response

0 of 1 people found this review helpful.

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cmm372000

Apr 28, 2016

Unfortunately, poor credit could not be addressed.....salesman seemed discouraged about credit approval and my ability to pay possible 10-30 percent down payment that might have been required, but I do thank them for taking the time to respond to my inquiry...

1 of 2 people found this review helpful.

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Saj

Apr 3, 2016

A quick response to my inquiry. Honest replies and no pressured salesmanship.

0 of 1 people found this review helpful.

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jim

Apr 2, 2016

Watch out for $300 surprise dealer prep added cost

0 of 1 people found this review helpful.

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Response from Emmons Motor Company:

Hi Jim,
Please make sure your feedback is accurate. There are NO "surprise dealer prep cost" here at Emmons Motor Company because we are very transparent and properly disclose the dealership fees in each and every ad. I hope this clears up any confusion you may have had. If you would like to discuss this further, I can be reached at 713-943-1958.
Terry Emmons
Emmons Motor Company

Sara

Mar 27, 2016

No hassle from sales people, who were all so nice. Got a great jeep, it sold itself!

0 of 1 people found this review helpful.

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Kaylie

Mar 13, 2016

Great

0 of 1 people found this review helpful.

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Janie

Mar 12, 2016

Very pleased, even though it was a very busy day for them, they were very helpful in showing car, answering questions & I liked that I took the car on a test drive & didn't have to have a sales person along.

1 of 2 people found this review helpful.

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RiRi

Mar 11, 2016

Rep called back but no in house financing on this particular Jeep because of discrepancy in the mileage on the title.

0 of 1 people found this review helpful.

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Mareia

Mar 9, 2016

The salesman was friendly when he called, but I found a better vehicle and deal elsewhere.

1 of 2 people found this review helpful.

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Response from Emmons Motor Company:

Hi Mareia. Thank you for the feedback. I am happy to hear you found a better fit for your needs. We never get beat on price and our quality is second to none. I am sorry we didn't have quite the fit you desired. With over 450 cars in inventory, we try to have a match for any and every budget. Thank you for the opportunity and I hope we cross paths down the road!
Terry Emmons
Emmons Motor Company
713-943-1958

Mark

Feb 20, 2016

Nice people. Good response time.

1 of 1 people found this review helpful.

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TODD

Feb 9, 2016

Excellent

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Maria

Feb 7, 2016

Fantastic!!!! No pressure dealer and was a joy to work with!

1 of 1 people found this review helpful.

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Tiffany

Feb 4, 2016

Didnt visit because price was more than the book worth.

2 of 2 people found this review helpful.

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Response from Emmons Motor Company:

Hi Tiffany,
I am very sorry to hear that you decided not to visit the dealership. To address your concern, the book value of a vehicle is only one of many factors in determining it's true and accurate value. If you would like, I would be more than happy to go over these factors with you personally. I look forward to hearing from you.
Terry Emmons
Emmons Motor Company
713-943-1958

Joseph

Feb 2, 2016

Great

Is this review helpful? Yes | No

Jan 27, 2016

Quick response and provided me with the info I was seeking. Great to work with!

1 of 1 people found this review helpful.

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Dale

Jan 26, 2016

No hassle pricing made the purchase go very smoothly. Need a better location. A little crowded.

1 of 1 people found this review helpful.

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jeanfonville

Jan 24, 2016

email or phone contact only Decided on another car

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Barbara

Jan 22, 2016

They call and spoke with the sakes person. He answered ask r my questions. The only problem I had was in there web site: They say that they finance in house but they DON'T

Is this review helpful? Yes | No

Jeromy

Jan 21, 2016

Speedy reply and answered all my questions.

Is this review helpful? Yes | No

Steve

Jan 16, 2016

The dealership has a good reputation, but my salesperson was just "too busy" to really listen or be attentive with that personal touch.

1 of 1 people found this review helpful.

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Response from Emmons Motor Company:

Steve,
I really appreciate the time you took to leave us feedback. I am sorry your experience was not up to our standards and clearly did not meet your expectations either. I am not sure when your visit took place, but if it is the day of your review then it shows to be a Saturday. It is the busiest day of the week for all auto dealers and we do try to staff heavily for the traffic flow. That does not, however, give us an excuse to spend less time with our customers and not assist them in matching their needs and budget with the automobile that works best. I would like you to email me or

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Roderick

Dec 2, 2015

Great experience, salesman called me 3 times and emailed trying to get this deal done.

1 of 1 people found this review helpful.

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Purchaser

Nov 30, 2015

Not the most organized place and our salesman was unimpressive. They have very little seating for clients and even less privacy to conduct business. All that being said, we're pleased with the car and the price.

Is this review helpful? Yes | No

Response from Emmons Motor Company:

Dear Purchaser,
Glad to hear the car and price met your expectations! We know that we have outgrown our facility and apologize if it diluted your experience. We do have great news in the pipeline on a state-of-the-art brand new facility that will be over 5x the size we currently occupy. We look forward to inviting all previous customers out to our grand opening and hope you will attend. Also, It appears our sales staff has failed you. I will put your particular sales rep back through our training process. Please email me at temmons@emmonsmotorcompany.com the sales rep that assisted you.

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Victor

Nov 27, 2015

well, let's start with this. I sended an offer , and they Reply with information on the truck. then a week later they called saying what king of info I was needing. honestly they are not too professional.my best guess is, they not willing to negotiate. thank you.

2 of 2 people found this review helpful.

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Response from Emmons Motor Company:

Victor,
Thank you for your offer but we clearly state in each and every ad that we implement a "no-haggle" pricing policy. This in no way implies unprofessionalism to any degree and I am sorry that you feel it does. Keep in mind as I have said before in other reviews, your budget does not dictate the value of a car but rather the market of supply and demand. The bonus to our aggressive pricing policy is that we have a 200 mile low price guarantee on like kind and quality. We will not be undersold! Thank you for taking the time to leave feedback. I hope we can do business on yo

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Virginia

Nov 18, 2015

Nice people

Is this review helpful? Yes | No

Terry

Nov 2, 2015

Great communication. very helpful.

Is this review helpful? Yes | No

Antonio

Oct 31, 2015

Good dealer and I got the mustang that I was looking for

Is this review helpful? Yes | No

Matt

Oct 23, 2015

Quick response to inquires

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Not my real name

Oct 21, 2015

I had so much fun buying my first car with them. They were honest, straight to the point. Victor and Frank are awesome!! The rest of the staff was very friendly as well. They were honest about how and with who I should finance, and their prices are good. They have a lot of customers, so yes at times they took a while with things, but it's not their fault that they have good business, so just have to be a little patient. Their cars are super duper clean as well! My jeep has yet to stop smelling like armorall. I actually had a problem with my stereo. I went the next business day and they sent me to an audio place and payed all the reparations. I'm very content. Well, that's my experience, wish y'all the best.

2 of 2 people found this review helpful.

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Ron

Oct 1, 2015

Car was sold an hour before I got there. Next day, dealer called and said the sale fell thru and the car was available again. I went somewhere else.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Emmons Motor Company:

Ron,
Thank you for visiting our dealership. I sure don't like missing out on a sale. We sell a huge number of cars online each day and are busy taking deposits throughout the day. We have processes and procedures in place to protect each buyer and in some cases when the deal falls through, we immediately contact the next buyer in line to give them a chance. Looks like the dealership lost on both ends but I feel good about giving the first buyer in line the first shot. I am glad to hear you found another car that fit your needs. I am proud to be in a market where there are many great dea

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Miguel

Sep 30, 2015

Great service!

Is this review helpful? Yes | No

dale

Sep 27, 2015

Very busy place ,david seems on top of things

Is this review helpful? Yes | No

Read 99 old reviews

Rosa

Sep 5, 2015

Everyone was friendly(but not fake), seem to be honest, etc. It was like dealing with friends.

1 of 1 people found this review helpful.

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Bruce

Sep 2, 2015

Absolutely no pressure from the salesman Ben Montes. The experience was a positive one. There was a follow up call from the manager.

Is this review helpful? Yes | No

Jennifer

Aug 21, 2015

I got a prompt return phone call, but they haven't been hasseling me. They did give me the information that I needed, though.

1 of 1 people found this review helpful.

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BeingFair

Aug 20, 2015

Good response time, but immediately were not willing to negotiate. That's not a good way to do business in my opinion.

Is this review helpful? Yes | No

Response from Emmons Motor Company:

Thank you for your feedback. Glad to hear we were able to get back with you in a prompt time frame. To address your issue of "..immediately not willing to negotiate" is part of our business model. Our NO-HAGGLE LOW PRICE GUARANTEE within 200 miles of our dealership is something we are extremely proud of and is what drives our company's success for over 43 years. We take the hours of negotiation out of the car buying equation and proudly post the lowest price upfront from the very beginning. We are one of the city's top performing dealers in regards to cars sold each and every mo

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Elijah

Aug 12, 2015

Cars are not as advertised. Some of them have badges and aftermarket parts that make them appear to be something they are not. For example, a Mustang GT with Shelby Cobra emblems,rims, and even the cobra leather seats, but the steering wheel has the horse on it. Things only someone who knew what to look for would find. This place is shady and uneducated as a salesmen even tried to convince me the mustang mentioned above was a real cobra!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Emmons Motor Company:

Thank you for your feedback but your review is misleading and unfair. The car you are speaking of is accurately listed as a "MUSTANG GT" and states in the very first line of the ad that it is a "GT350 TRIBUTE CAR." It is a very nice (and expensive) package that has all the upgrades that the "appearance package" is known and advertised for. The sales staff have always been trained to accurately represent each car. For starters, you yourself knew it was not a "real Cobra" because it was NOT priced out like an authentic Cobra would have been. Secondly,

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Derek

Aug 4, 2015

Meaghan was polite over email, but was unfortunately extremely busy when I drove to the dealership. Test drive went fine, but the sales manager offered an insulting $700 for my trade (a 2004 Infiniti) claiming "rust." Why not just say that you don't want to buy the car? He then said "I don't want to be rude, but we're very busy" after roughly 2 minutes of sitting in his office. Thanks for the free water, I guess.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Emmons Motor Company:

Derek,
Thank you for taking the time to visit our dealership. I am very sorry we could not meet your needs in evaluating your trade. We use the latest tools and software available when buying cars to determine current market value. Obviously the "rust" deducted more from the value than you had hoped. Sorry it didn't work out on this one! We have been in the business for over 43 years and have exciting plans for the future. I look forward to crossing your path the next time you are shopping for your next car!
Terry Emmons
Emmons Motor Company
713-943-1958

naveed

Jul 30, 2015

great courtesy

Is this review helpful? Yes | No

Eduardo

Jul 16, 2015

Was contacted, but I had two different reps call me to run my application. Only one called back to tell me that the bank didn't approve the whole amount. Since the beginning they were really concerned with how much money I had to give as a down payment!! No attempt to negotiate or provide me with details such as APRSs or attempts with other banks to get financed.

Is this review helpful? Yes | No

Relunda Duckworth

Jul 6, 2015

Even though I didn't purchase the vehicle from Emmons Motor Company... the sales person Justin Ramirez is awesome. His personality was great... it felt like I knew him before I arrived on the car lot. Thanks Justin for being helpful and also honest.

Is this review helpful? Yes | No

lucretia

Jul 2, 2015

Didn't actually see this vehicle bit justin showed me 3 other ones. I liked all three of them.

Is this review helpful? Yes | No

Rosa

Jun 24, 2015

Went there but no one help us

Is this review helpful? Yes | No

Response from Emmons Motor Company:

Hi Rosa,
Sorry to hear about your experience when you visited our dealership. Did you remember to schedule an appointment before your visit as stated in each of our ads? We ask that you do this before your visit to ensure the best experience with little to no wait time. We stock so many terrific vehicles and move a tremendous amount of inventory each month so we like to know who is coming in on what day and what time. It is important to us to have your vehicle and sales rep waiting on you (and not the other way around). Next time you are in the market for a vehicle, give us another try an

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Rick

Jun 5, 2015

Very responsive, and the vehicle they delivered was exactly what we needed. They were very accommodating in every way.

Is this review helpful? Yes | No

BUD

May 28, 2015

Appreciate efforts of people involved my budget was book value and your above this, so thank you for your time

1 of 1 people found this review helpful.

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marcquel

May 26, 2015

Great at responding back

Is this review helpful? Yes | No

dorado

May 25, 2015

Somewhat helpful, but unwilling to help arrange shipping. Did not supply requested information re. the car.

Is this review helpful? Yes | No

david

May 18, 2015

Dealer contacted me within 2 working days.

Is this review helpful? Yes | No

Joe

May 16, 2015

Meaghan made it so easy for me to purchase my sweet Tacoma .

Is this review helpful? Yes | No

Terard

May 11, 2015

Its OK a lot of promises hope they are truthful

Is this review helpful? Yes | No

Beth

May 11, 2015

I got a lukewarm reception when I arrived. Despite speaking to and making an appointment with a specific salesperson to test drive a specific truck, I wasn't told until I arrived that someone else had made an offer on the same truck. They had no other trucks that would fit my needs and had no desire to work with me. The truck was worth the price, but I suggest you get financing elsewhere and don't expect more than the basics from the company.

Is this review helpful? Yes | No

Holly

May 9, 2015

I was contacted but not interesting in the vehicle any longer

Is this review helpful? Yes | No

Jay

May 7, 2015

I was contacted, reviewed the initial car I was looking at and the salesman also pointed out other inventory based on the information I gave him of my interests. Although I didn't purchase at this time, the prices and inventory were good quality at a fair price

1 of 1 people found this review helpful.

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sherry

May 5, 2015

Called before going. Took off work to be told the truck we were interested in was sold three day earlier. Then later that same day we were called by another sales person tring to get us to come out there again to look at the truck tht was sold. They did not know that is was sold. We then recieved emails from another sales person wanting to sell us the same truch that was sold. The sales manager did email me and relpied back to my response saying that he was going to make sure his sales staff addressed this situation.

Is this review helpful? Yes | No

migration_radixx83

Apr 27, 2015

Extremely prompt response to my request. Helpful without being pushy.

Is this review helpful? Yes | No

Phil

Apr 22, 2015

Very rude except for Victor. Manager never could get correct numbers on paper work after 4 times. on the 3rd time he said I needed to hurry up and sign and make the deal because it was going to rain??? Never will visit this dealer again....

1 of 1 people found this review helpful.

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John

Mar 22, 2015

I purchased this vehicle, but the overall sales experience was less than ideal. It took too long due to an unforeseen circumstance while getting the vehicle ready for departure. Staff was friendly, accommodating & apologetic.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

TyWes

Mar 15, 2015

This place was very reluctant to help me, they did not want to work a deal with me. They wouldn't even return my calls, I had to continually call them.

Is this review helpful? Yes | No

ben

Mar 14, 2015

Over priced and hard to deal with.

Is this review helpful? Yes | No

Response from Emmons Motor Company:

Hi Ben. Thank you for your feedback. Did you know that we guarantee the lowest price on ANY vehicle in stock within 200 miles from our zipcode? The statement that we are "overpriced" is completely unfounded. Sometimes customers misconstrue "no-haggle" pricing as "hard to deal with" but one must keep in mind that it is the market that dictates the value of a vehicle and not the budget of the consumer. I encourage you to shop us again the next time you are in the market for a used automobile. We have a great reputation and 43 years in the business. Our busines

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Brian

Mar 10, 2015

good follow up

Is this review helpful? Yes | No

Diana

Mar 8, 2015

no one called me just expect to check your emails

Is this review helpful? Yes | No

Chris

Mar 1, 2015

Responded right away, they work very hard to get you in the vehical you want. Excellent service.

Is this review helpful? Yes | No

JORGE

Feb 14, 2015

Good

Is this review helpful? Yes | No

Lisa

Feb 11, 2015

The dealer answered questions I had within 24 hours. They then offered to help with anything else I may need.

Is this review helpful? Yes | No

linette

Feb 6, 2015

The car I wanted was on a flat and out of gas. Then the sales person told me that the car always give them problem. I told her this is not the car i want to buy. Not to mention when i arrived, several sales associates walked past me & didn't greet me, after 10 mins I was finally greeted by a manager. Also the finance dept is in the open with only a divider between you and the lobby. No privacy for the customer.I heard a customer give his s.s. Number, and hourly pay.

1 of 1 people found this review helpful.

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Randy

Feb 4, 2015

They are great to work with and I would use them again.

Is this review helpful? Yes | No

Curtis

Feb 2, 2015

Excellent experience! I found Emmons via CarGurus while searching for a particular RX350. I live in AR so had to work with them remotely on the details before making the 400+ mile trip. Our rep Jamie was great. He was very responsive and provided us with everything needed to make a good decision prior to driving down to purchase. The RX350 was exactly as advertised if not better. We were very happy when we first drove up and saw the car and even happier when we drove away with our new purchase! We love the car and were very impressed with Emmons. I highly recommend this dealership.

Is this review helpful? Yes | No

Terry

Jan 26, 2015

Dealer responded promptly and maintained contact. No high pressure. Very good selection or cars/trucks. I was impressed with the quality of cars/trucks on the lot. Salesman was very personable and helpful.

Is this review helpful? Yes | No

marco

Jan 19, 2015

Excellent customer service and sales people

Is this review helpful? Yes | No

Adrienne

Jan 12, 2015

At first we were impressed with their 'no haggle pricing'. However, when we got to the dealership the vehicle wasn't as advertised. we couldn't get out of there fast enough. Buyer beware.

Is this review helpful? Yes | No

STEPHANIE

Dec 22, 2014

Wonderful salesman and a very personable staff! Ask for kent.

Is this review helpful? Yes | No

Richard

Nov 29, 2014

This is incorrect. The response was excellent. I inquired about a 2006 Dodge Grand Caravan. Armondo responded with a 2003 Chrysler town & Country. I bought the T & C which was like new. A Car Fax was included with the ad and swung me to the Chrysler. I was very pleased with my experience.

Is this review helpful? Yes | No

msa1998

Oct 30, 2014

Drove out to dealer after calling, looked at truck found it to be about $2.000 over priced, made offer of about $1.000 less to cover TT&L sales person did not even check with manager and told me good luck even though I had cash in my pocket. It appears that they only want to deal with people who are down on there luck or don't know better and can only finance. Found this to be true check other reviews on this site for that dealer.

Is this review helpful? Yes | No

Larissa

Oct 16, 2014

Love my car.

Is this review helpful? Yes | No

Wes

Sep 13, 2014

Dent in the driver door. They agreed to repair if I bought the car at list price, then they tried to charge a $248 dealer prep fee! More or less for me to pay for the dent repair. Great price - if you accept the dent.

Is this review helpful? Yes | No

Sandeep

Sep 10, 2014

Very poor in responding to request

Is this review helpful? Yes | No

edilberto

Sep 7, 2014

Very good and nice people

Is this review helpful? Yes | No

Jay

Aug 30, 2014

I called the dealership to ask about a Cadillac Escalade they had for sale. Young salesperson knew very little about financing options. She put the manager on to talk to me. He told me I needed to put at least $5,000 down. I told him that I didn't want to put that much down, and I asked him what options were available. He was very rude & told me that I either needed to put $5k down or he could not do a deal for me. He never even took the time to submit my info to any finance companies. Little did he know that I had already been pre- approved with $0 down. I was only trying to get a better interest rate. The same day I went to another lot and purchased a vehicle. I would not recommend Emmons to anyone. Their sales associate did not know anything & the finance manager was extremely rude. If you want to be treated like crap, Emmons Motor Company is the place to go.

Is this review helpful? Yes | No

Aug 28, 2014

Could never contact this dealer.

Is this review helpful? Yes | No

Jessica

Aug 23, 2014

Great dealership. Worth flying out there and doing business with a group of people who care!

Is this review helpful? Yes | No

Jerrad

Jul 8, 2014

Good

Is this review helpful? Yes | No

Jaime

Jul 3, 2014

took 15 minutes to get acknowledged the salesman was not in and had to wait until he got in, when asked questions he addressed other members of my family inseted of me....I drove 400 miles to buy the car nad he by himself lost the sale. Even if the car was given to me at cost I would not visit them again.

Is this review helpful? Yes | No

Penny

Jul 1, 2014

Send me way too much email on all sorts of cars.

Is this review helpful? Yes | No

jeremy

Jun 5, 2014

Awful customer service. They refuse to negotiate "internet price", saying it's the best price. It's market value or more!! Also the salesman named Armando hung up on me twice!!!

Is this review helpful? Yes | No

Miguel

Jun 2, 2014

Good

Is this review helpful? Yes | No

Thomas

May 31, 2014

Got an email, but no specifics re: my selection.

Is this review helpful? Yes | No

Jose

May 26, 2014

They were prompt in servicing me for my search I'm just not ready for purshase

Is this review helpful? Yes | No

Pat

May 15, 2014

Dealer responded promptly. Unfortunately for me the vehicle had just been sold.

Is this review helpful? Yes | No

Dorothy

May 6, 2014

Dealer responded but in a terse manner.

Is this review helpful? Yes | No

rodnreel43

Apr 21, 2014

never got the car in!!

Is this review helpful? Yes | No

mike

Apr 20, 2014

Excellent feedback

Is this review helpful? Yes | No

Sable_18729

Apr 16, 2014

Car was not cleaned very well and only had about 1/4 tank of gas. And being that I had had car bought before I got there ,we were there way to long just to sign their papers. Other than that people interactions were fine.

Is this review helpful? Yes | No

Scott

Mar 25, 2014

Our salesman Justin was great, no pressure sales and great selection of cars. Easy to get ahold of and always returned my calls/emails very quickly. He also went the extra mile to get the value I wanted for my trade in. I plan pan on buying another vehicle on 6 months and I will start my search here. They also gave my brother inlaw quite a bit of free advice about a bad deal he is stuck in with another used car lot. He spoke very highly of them and thier desire to just be a helpful and genuine dealership. Overall 10/10 - only thing I would change is make thier location a bit closer to my house, but they were worth the drive.

Is this review helpful? Yes | No

Franklyn

Mar 10, 2014

Sraightforward.

Is this review helpful? Yes | No

Keith

Mar 9, 2014

Disappointing- it always takes a long time to get help, the front desk girl had an attitude, they refuse to replace things that broke on their own lot and you don't even have enough gas in the car to get home without being stressed.

Is this review helpful? Yes | No

Bob

Mar 4, 2014

vehicle has been wrecked-pulled violently to left and the offer on trade-in was so low we walked away and will not go back

Is this review helpful? Yes | No

Garza

Feb 25, 2014

Next day reply yo inquiry done by email. But sales person a bit cocky. Trying to make us out a down payment on a vehicle we made clear wasn't in our budget. Insisted it will sell fast.

Is this review helpful? Yes | No

Ron

Feb 21, 2014

Prices are too high.

Is this review helpful? Yes | No

Ken

Feb 19, 2014

Nice dealer easy transaction. Got approved easily.

Is this review helpful? Yes | No

David

Feb 11, 2014

Quick follow up. Great communication even though I did not go look at car.

Is this review helpful? Yes | No

Claudia

Feb 2, 2014

Is this review helpful? Yes | No

Mia

Jan 27, 2014

There was some follow up, but not as strong as it could or should have been.

Is this review helpful? Yes | No

CHARLES

Jan 7, 2014

paid cash for vehicle......took way too long ...........

Is this review helpful? Yes | No

David

Dec 29, 2013

Courteous, no high pressure sales. Recommend to make an appointment, they seem to be busy and have a light sales staff. The car we were interested in was ready when we got there. Justin went over some details with us then left us alone to take all the time we wanted for a test drive and check out. Prices seems to be very good opposite a no price negotiation business model.

Is this review helpful? Yes | No

Gary

Dec 27, 2013

The Internet price is firm. They will not hustle you if you are looking at cars on the lot, which is very good for most. They are very busy and crowded. They also were out of cups for the water fountain. The car isn't prepped any after you look at it and I drove away with it blinking on empty. Lot is over crowded but they should move next year. Terrific deals on clean cars. They might push a little hard on the extended warranties where I don't think the price is the best but the exceptional buy on the car and knowing there is no dealing makes up for a lot. I would rate it 4.5 if I could.

Is this review helpful? Yes | No

Kevin

Dec 13, 2013

Good service

Is this review helpful? Yes | No

sukerman

Dec 6, 2013

Friendly... The price was right.

Is this review helpful? Yes | No

Michel

Dec 4, 2013

Tjeyvwork with and stayed late since I had to drive over 3 hours to get to them

Is this review helpful? Yes | No

Ray

Nov 2, 2013

Sales staff responded immediately to inquiry.

Is this review helpful? Yes | No

oscar

Oct 20, 2013

awesome

Is this review helpful? Yes | No

Lara

Oct 16, 2013

The dealer contacted me within 24 hours of my request for information, which to me indicates a desire to provide good to great customer service.

Is this review helpful? Yes | No

Charles

Sep 15, 2013

They are efficient at what they do, product was as I hoped for. No complaints from me.

Is this review helpful? Yes | No

Julie

Aug 24, 2013

The price on the internet was the price we paid! Great deal, very happy with EVERYTHING!!

Is this review helpful? Yes | No

Juan

Jun 21, 2013

gooddddddddddddddddddddddddddd

Is this review helpful? Yes | No

Luis

Jun 4, 2013

Terrible place, salesman are lazy and never call back. they try to sell you a car over priced and ask for a ridiculous amount down

Is this review helpful? Yes | No

Bill

Jun 3, 2013

Class act used car facility--

Is this review helpful? Yes | No

Greg

May 30, 2013

Friendly and not pushy

Is this review helpful? Yes | No

Carl

May 29, 2013

Excellent service in family owned business

Is this review helpful? Yes | No

jacquelinecherry

May 21, 2013

Uninterested in selling their cars. Contacted them by phone, got mediocre to bad service after finding they had left a listing of a car that had already sold on their website TWO WEEKS after it sold. Emailed them a week later asking if the car was still available because it was STILL online, they emailed me back with the simple response "the car has sold" not a word more, not even a signature of who had sent the email. I would not recommend this dealer to anyone!

Is this review helpful? Yes | No

Jody

May 18, 2013

Manny, our representative was very helpful. There was a couple of issues with the car: it needed oil change and the brakes weren't working correctly. They are very firm in their price so they prefer to fix anything wrong. They did the oil change and turned the rotors. My boyfriend, a mechanic said they did an okay job on the rotars. We had the car looked at by a dealer and they said the pads had a bout 40% life left so that is why they didn't change them. The car ran and braked great when we picked it up and everything was ready for us when we got there. My son is thoroughly enjoying his new car! Very fair price as compared with KBB.

Is this review helpful? Yes | No

joseph

Apr 17, 2013

Rude rude had to wait after making appointment at their request waste of time and will not ever return,recommend anyone not waste their time to go there.

Is this review helpful? Yes | No

claudia

Jan 25, 2013

great

Is this review helpful? Yes | No

roxane

Nov 11, 2012

Good

Is this review helpful? Yes | No

Timothy

Nov 10, 2012

Dealer called back next day. I ended up not looking at car and they did not call back, but no complaints. Conversation on phone was very professional

Is this review helpful? Yes | No

Linda

Oct 27, 2012

Very professional. I have already recommended them to someone else.

Is this review helpful? Yes | No

Ginger

Sep 11, 2012

Dealer responded, I went out to see vehicle, but salesman pretty much told me they would not budge on the price, he never went in to check with management, just told me the car would go fast because they are hard to find, although at the time there we at least 20 or more within 50 miles. I did not apreciate the old "salesman" tactics he used on me to get me to pay full price. I might be female but not stupid

Is this review helpful? Yes | No

Saul

Jun 13, 2012

No haggling, no pressure, very fast service, a superb interest rate

Is this review helpful? Yes | No

Jerry

Jun 12, 2012

Very friendly, informative, large selection of QUALITY used vehicles. I would highly recommend Emmons Motor Company to my family and fiends!

Is this review helpful? Yes | No

Cara

Jun 1, 2012

Wonderful to work with.

Is this review helpful? Yes | No

Alejandro

Apr 25, 2012

Great Service! Worked with Colin over at Emmons Motor Company for about two weeks before I made my purchase. My dealer representative was very helpful, informative, and professional. Feel very satisfied with the quality of the vehicle I purchase and price I received. If your in the market for a used vehicle that's in great condition with a great price tag to match..visit Emmons Motor Company.

Is this review helpful? Yes | No

andrew

Mar 9, 2012

drove to dealer very bad bussiness habits treated as if was not aware of buyers knowledge of purchasing auto or price of trade or purchase vehicle.

Is this review helpful? Yes | No

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