Emmons Motor Company

Beverly,
Thank you for taking the time to leave a review.  After reviewing the correspondence, our sales staff attempted to call you twice the following day and left messages both times.  We needed more information from you in order to answer your question accurately.  It is our policy not to random fire quotes without having good information.  I appreciate your feedback and hope you will consider us again the next time you are in the market for a car.

Patricia,
I have reviewed the correspondence between you and your sales representative.  We are here to make your buying process not only easy but transparent.  Your extensive list of questions needed time to research and follow up with vendors to answer them accurately.  You requested no phone calls so that slows down the pace a little (especially at a high volume dealership where the sales staff are working with multiple customers).  Your initial request was received on 3/17/17 at 11:27AM.  By 4:05PM the SAME DAY your requests had been completed and at which time you declined due to budget

Patricia,
I have reviewed the correspondence between you and your sales representative.  We are here to make your buying process not only easy but transparent.  Your extensive list of questions needed time to research and follow up with vendors to answer them accurately.  You requested no phone calls so that slows down the pace a little (especially at a high volume dealership where the sales staff are working with multiple customers).  Your initial request was received on 3/17/17 at 11:27AM.  By 4:05PM the SAME DAY your requests had been completed and at which time you declined due to budget requirements.  We try hard for each and every customer.  Our experience with you was no exception.  
Thank you for taking the time to leave a review.  We hope the next time you are in the market, you will remember the efforts we put forth trying to earn your business.  We will happily go through the process once again to make sure you buy the one that fits you best.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Josh,
I appreciate your candid review.  Almost all of our Carfax reports are listed on our web site.  The few that do not, generally have them posted the next day (maybe two) as we purchase each report and update it to the web.  We have several cars that look very similar across our entire inventory so the wrong report was just a mishap on the salesman's behalf.  The car you were interested in was in the process of being sold to another buyer by another salesman.  Clearly, he sent the report for the other car that was still available.  
Thank you for taking the time to help us review our pro

Josh,
I appreciate your candid review.  Almost all of our Carfax reports are listed on our web site.  The few that do not, generally have them posted the next day (maybe two) as we purchase each report and update it to the web.  We have several cars that look very similar across our entire inventory so the wrong report was just a mishap on the salesman's behalf.  The car you were interested in was in the process of being sold to another buyer by another salesman.  Clearly, he sent the report for the other car that was still available.  
Thank you for taking the time to help us review our processes and serve our customers in a manner that is more direct and efficient.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Hi John.  I am sorry we didn't meet your expectations.  Looks like we dropped the ball on this one from the get-go.  We absolutely want to earn your business and any other customer that inquires about our inventory.  On-line advertising is very expensive so we want to make sure we take each and every lead seriously.  I would like to talk to you regarding your experience.  Even if I can't make it right, I would like to organize a re-training clinic based on your visit.

Terry Emmons
Emmons Motor Company
713-943-1958

Hi Glen.  Sorry to hear you missed out on the Mustang!  We are a very high volume dealer (one of the city's top sellers) and without a deposit to secure the vehicle, it is considered up for sale until money has been placed to secure the transaction.  I know that buying a car out of town and sight unseen can make one slow to pull the trigger.  Sounds like we just narrowly missed a deal together.  Thank you for taking the time to leave the feedback.

Hi Rob!  I appreciate your feedback as a way to help others as well as assisting us to make improvements along the way.  I gather from your posting date that you were here on Saturday, July 2nd (because we were closed on Sunday the 3rd).  Saturdays are always a heavy volume day for all dealerships now add to it being a holiday weekend.  We do post in all our ads to call ahead and schedule an appointment because of the traffic our dealership sees even on non-holidays.  That being said, I did scrub our database and notice that there was not a "Rob" scheduled on 7/2.  We are able to tak

Hi Rob!  I appreciate your feedback as a way to help others as well as assisting us to make improvements along the way.  I gather from your posting date that you were here on Saturday, July 2nd (because we were closed on Sunday the 3rd).  Saturdays are always a heavy volume day for all dealerships now add to it being a holiday weekend.  We do post in all our ads to call ahead and schedule an appointment because of the traffic our dealership sees even on non-holidays.  That being said, I did scrub our database and notice that there was not a "Rob" scheduled on 7/2.  We are able to take walk-ins but they are worked between the scheduled appointments.  I would like to earn your business and schedule your appointment personally.  Please contact me at the number below.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Hi Steven.  Glad to hear our response time met your standard.  I was disappointed to learn you did not actually give us the opportunity to appraise your trade-in and secure your loan with one of our most aggresive lenders we have on staff.  We purchase over $6 million in inventory each year using the latest technology and hard work to make sure we stay accurrate and current with the market trends.  Lenders are excited to be a part of our team because of the volume we can handle.  This alone gives us leverage to ensure we get you the lowest rate available.  Next time you are in the market, plea

Hi Steven.  Glad to hear our response time met your standard.  I was disappointed to learn you did not actually give us the opportunity to appraise your trade-in and secure your loan with one of our most aggresive lenders we have on staff.  We purchase over $6 million in inventory each year using the latest technology and hard work to make sure we stay accurrate and current with the market trends.  Lenders are excited to be a part of our team because of the volume we can handle.  This alone gives us leverage to ensure we get you the lowest rate available.  Next time you are in the market, please actually visit our location and allow us the opportunity to show you why after 45 years in the business, we are professionals in our industry.  Thank you for your feedback and I hope to earn your business.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Hi Joe,
Sorry to hear you missed out on one of our Jeeps!  Without a deposit to secure the vehicle for you, it is first come first serve.  I did check all appointments for Saturday (guessing the 7th based on your review) and did not see a "Joe" registered.  I will need your complete name for a full scrub of our database to track all correspondence.  Also, if you were buying car #5 from us then you would have been eligible for a Customer Loyalty Rebate.  Please call my office at 713-943-1958 so we can discuss and see what happened.  It is Jeep season and they are selling as fast as w

Hi Joe,
Sorry to hear you missed out on one of our Jeeps!  Without a deposit to secure the vehicle for you, it is first come first serve.  I did check all appointments for Saturday (guessing the 7th based on your review) and did not see a "Joe" registered.  I will need your complete name for a full scrub of our database to track all correspondence.  Also, if you were buying car #5 from us then you would have been eligible for a Customer Loyalty Rebate.  Please call my office at 713-943-1958 so we can discuss and see what happened.  It is Jeep season and they are selling as fast as we can buy them!  If you haven't purchased already, let's find one for you so we can get SUMMER 2016 started!
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Hi Jim,
Please make sure your feedback is accurate.  There are NO "surprise dealer prep cost"  here at Emmons Motor Company because we are very transparent and properly disclose the dealership fees in each and every ad.  I hope this clears up any confusion you may have had.  If you would like to discuss this further, I can be reached at 713-943-1958.
Terry Emmons
Emmons Motor Company

Hi Mareia.  Thank you for the feedback.  I am happy to hear you found a better fit for your needs.  We never get beat on price and our quality is second to none.  I am sorry we didn't have quite the fit you desired.  With over 450 cars in inventory, we try to have a match for any and every budget.  Thank you for the opportunity and I hope we cross paths down the road!
Terry Emmons
Emmons Motor Company
713-943-1958

Hi Tiffany,
I am very sorry to hear that you decided not to visit the dealership.  To address your concern, the book value of a vehicle is only one of many factors in determining it's true and accurate value.  If you would like, I would be more than happy to go over these factors with you personally.  I look forward to hearing from you.
Terry Emmons
Emmons Motor Company
713-943-1958

Steve,
I really appreciate the time you took to leave us feedback.  I am sorry your experience was not up to our standards and clearly did not meet your expectations either.  I am not sure when your visit took place, but if it is the day of your review then it shows to be a Saturday.  It is the busiest day of the week for all auto dealers and we do try to staff heavily for the traffic flow.  That does not, however, give us an excuse to spend less time with our customers and not assist them in matching their needs and budget with the automobile that works best.  I would like you to email me or

Steve,
I really appreciate the time you took to leave us feedback.  I am sorry your experience was not up to our standards and clearly did not meet your expectations either.  I am not sure when your visit took place, but if it is the day of your review then it shows to be a Saturday.  It is the busiest day of the week for all auto dealers and we do try to staff heavily for the traffic flow.  That does not, however, give us an excuse to spend less time with our customers and not assist them in matching their needs and budget with the automobile that works best.  I would like you to email me or call me with the name of your salesperson and I will assist you myself moving forward.  Our customers and their experience while they visit our dealership, whether they purchase from us or not, is our number one priority.  Again, thank you for taking the time to let us know how we are doing.  I look forward to hearing from you.
Terry Emmons
Emmons Motor Company
713-943-1958
temmons@emmonsmotorcompany.com Less ...

Dear Purchaser,
Glad to hear the car and price met your expectations!  We know that we have outgrown our facility and apologize if it diluted your experience.  We do have great news in the pipeline on a state-of-the-art brand new facility that will be over 5x the size we currently occupy.  We look forward to inviting all previous customers out to our grand opening and hope you will attend.  Also, It appears our sales staff has failed you.  I will put your particular sales rep back through our training process.  Please email me at temmons@emmonsmotorcompany.com the sales rep that assisted you.

Dear Purchaser,
Glad to hear the car and price met your expectations!  We know that we have outgrown our facility and apologize if it diluted your experience.  We do have great news in the pipeline on a state-of-the-art brand new facility that will be over 5x the size we currently occupy.  We look forward to inviting all previous customers out to our grand opening and hope you will attend.  Also, It appears our sales staff has failed you.  I will put your particular sales rep back through our training process.  Please email me at temmons@emmonsmotorcompany.com the sales rep that assisted you.  I will keep it anonymous for your privacy.  Thank you for your business and I appreciate the feedback.  Have a great holiday season!
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Victor,
Thank you for your offer but we clearly state in each and every ad that we implement a "no-haggle" pricing policy.  This in no way implies unprofessionalism to any degree and I am sorry that you feel it does.  Keep in mind as I have said before in other reviews, your budget does not dictate the value of a car but rather the market of supply and demand.  The bonus to our aggressive pricing policy is that we have a 200 mile low price guarantee on like kind and quality.  We will not be undersold!  Thank you for taking the time to leave feedback.  I hope we can do business on yo

Victor,
Thank you for your offer but we clearly state in each and every ad that we implement a "no-haggle" pricing policy.  This in no way implies unprofessionalism to any degree and I am sorry that you feel it does.  Keep in mind as I have said before in other reviews, your budget does not dictate the value of a car but rather the market of supply and demand.  The bonus to our aggressive pricing policy is that we have a 200 mile low price guarantee on like kind and quality.  We will not be undersold!  Thank you for taking the time to leave feedback.  I hope we can do business on your next purchase.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Ron,
Thank you for visiting our dealership.  I sure don't like missing out on a sale.  We sell a huge number of cars online each day and are busy taking deposits throughout the day.  We have processes and procedures in place to protect each buyer and in some cases when the deal falls through, we immediately contact the next buyer in line to give them a chance.  Looks like the dealership lost on both ends but I feel good about giving the first buyer in line the first shot.  I am glad to hear you found another car that fit your needs.  I am proud to be in a market where there are many great dea

Ron,
Thank you for visiting our dealership.  I sure don't like missing out on a sale.  We sell a huge number of cars online each day and are busy taking deposits throughout the day.  We have processes and procedures in place to protect each buyer and in some cases when the deal falls through, we immediately contact the next buyer in line to give them a chance.  Looks like the dealership lost on both ends but I feel good about giving the first buyer in line the first shot.  I am glad to hear you found another car that fit your needs.  I am proud to be in a market where there are many great dealers doing great things for our customers.  I hope we are able to do business down the road and thank you for taking the time to write a review about your experience.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Thank you for your feedback.  Glad to hear we were able to get back with you in a prompt time frame.  To address your issue of "..immediately not willing to negotiate" is part of our business model.  Our NO-HAGGLE LOW PRICE GUARANTEE within 200 miles of our dealership is something we are extremely proud of and is what drives our company's success for over 43 years.  We take the hours of negotiation out of the car buying equation and proudly post the lowest price upfront from the very beginning.  We are one of the city's top performing dealers in regards to cars sold each and every mo

Thank you for your feedback.  Glad to hear we were able to get back with you in a prompt time frame.  To address your issue of "..immediately not willing to negotiate" is part of our business model.  Our NO-HAGGLE LOW PRICE GUARANTEE within 200 miles of our dealership is something we are extremely proud of and is what drives our company's success for over 43 years.  We take the hours of negotiation out of the car buying equation and proudly post the lowest price upfront from the very beginning.  We are one of the city's top performing dealers in regards to cars sold each and every month and it's simply PRICE driven.  Keep in mind that a  customer's intended budget does not dictate the value of a car.  It is the market that determines that value and with 43 years and counting you can rest assured that we are always on top of changing market conditions.  If I can assist you in any way, please feel free to reach out to me.
Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Thank you for your feedback but your review is misleading and unfair.  The car you are speaking of is accurately listed as a "MUSTANG GT" and states in the very first line of the ad that it is a "GT350 TRIBUTE CAR."  It is a very nice (and expensive) package that has all the upgrades that the "appearance package" is known and advertised for.  The sales staff have always been trained to accurately represent each car.  For starters, you yourself knew it was not a "real Cobra" because it was NOT priced out like an authentic Cobra would have been.  Secondly,

Thank you for your feedback but your review is misleading and unfair.  The car you are speaking of is accurately listed as a "MUSTANG GT" and states in the very first line of the ad that it is a "GT350 TRIBUTE CAR."  It is a very nice (and expensive) package that has all the upgrades that the "appearance package" is known and advertised for.  The sales staff have always been trained to accurately represent each car.  For starters, you yourself knew it was not a "real Cobra" because it was NOT priced out like an authentic Cobra would have been.  Secondly, it states "...TRIBUTE CAR..." very clearly in the ad so that before a customer picks up the phone or sends an email they know exactly what they are inquiring about.  I find your comments "...shady and uneducated..." offensive but more importantly completely untrue and inaccurate.  If you are in the market for a Cobra, we have the reputation for selling the lowest mileage and cleanest ones in Texas.  We will be happy to get you the one you want should your budget allow for it.  In the future, I encourage you to leave accurate and TRUE feedback.

Terry Emmons
Emmons Motor Company
713-943-1958 Less ...

Derek,
Thank you for taking the time to visit our dealership.  I am very sorry we could not meet your needs in evaluating your trade.  We use the latest tools and software available when buying cars to determine current market value.  Obviously the "rust" deducted more from the value than you had hoped.  Sorry it didn't work out on this one!  We  have been in the business for over 43 years and have exciting plans for the future.  I look forward to crossing your path the next time you are shopping for your next car!
Terry Emmons
Emmons Motor Company
713-943-1958