Elmhurst Toyota

Quick reply, good communication, A+

I got a great deal on my Toyota Corolla

Emailed back very quickly. Made an appointment to see the car. Got there and the car wasn't clean. Opened sweet & low packages in the door slots. Visor was dirty with finger prints. Pulled down the armrest in the back seat and found a half eaten dog biscuit. For having an appointment, I was very disappointed is the presentation of this car.

Huge, gorgeous facility with many cool features other dealers don't have. Unfortunately that was the best of it. I went in to see a specific car, but before I could see it, the salesperson sat me down and asked for all kinds of personal information. I wanted to see the car first to make sure it was still available. When i pointed this out, she stated that the car was being detailed at the time. Very unfriendly and not in the least bit interested or motivated to make a sale. I walked out. If this was an indication of the customer service I was going to receive at that place, I would rather take my business elsewhere.

They responded appropriately

The dealer had to be called 3 times to get information on the options available in the car. They seemed to be eager to get me to test drive it before I found out about all its features. Specifically, I asked if the car had Navigation, and had to call thrice to get an answer.. that it did not have navigation.

Very prompt and helpful.

I changed my mind to buy the SX model car with infinity radio. They were responding very quickly but we changed our mind to go for SX model. They have EX model.

They were very good at responding but I purchased a vehicle from another dealer

Courteous sales staff, attention to customer needs, made me feel comfortable during the initial process. Absolutely no pressure to buy. Did not buy the car for other reasons.

Dealer responded very quickly and provided contacts info. Have not had time to go in and view the car just yet but will definitely put themon the short list.

Worked with nick he was great. Red just not my color.

The dealer did follow back up quickly. However we ended up purchasing a different car.

Great contact. Attention and responses from their on-line salesman Andy!

Salesmen was professional, polite and he didn't force me to buy any additional service or equipment.I didn't have to haggle the price either. For the first time I didn't have a headache after buying a car.

Good

Wuick response and a very nice selection of vehicles. Would buy here again

still waiting on a day to go visit in PERSON

Service was Great, I received a good deal thanks to Cargurus and Elmhurst Toyota

Quick response

Sam from Elmhurst contacted me quickly and gave me a quote. Also followed up.

Very prompt

We bought a used Toyota Sienna and love it. Great car, great deal. Thanks to Tamika, Rob, and John for all your help getting our car on the road! Elmhurst Toyota has a great team. We appreciate great customer service! You can feel confident buying from this dealer!

My experience was very good. I ended up buying the vehicle

Went to Elmhurst toyota to see,vechile I get there and don't see red tacoma with topper. I go in to ask. A polish woman tells me they have truck. I go out and she shows me one with no topper. I state that I have been looking at this truck for two weeks with the topper, color red and with 202,000. She states that this one with 202,000 is new. I tell her I saw it on web at elmhurst. She lies to me and states again that they only had it 2 days when I've been watching for 2 weeks. I contact the customer help line at elmhurst toyota and when I tell her about it she hangs up on me. I stated the truck picture was taken in a garage. The polish lady stated all trucks pictures are taken outside.Another lie cause when I got home the pic was changed and the new pic with tacoma red with 202,000 was taken in same garage. They took topper off so they could repost to show less days on market. Elmhurst toyota are liars, and a shady dealership. They think the public is dumb. All I wanted was an honest answer and I maybe would have considered truck. Lying to my face is not a way to get customers. I love toyotas but am telling everyone to STAY AWAY from Elmhurst Toyota!!!

Great experience bought car for my granddaughter pleasant experience great car!

Show me a vehicle that was overpriced and had too many problems motor mount was busted suspension is busted did not try to help at all poor rating

Prompt response.

I decided not to deal with these people due to the initial communication via e-mail. Not very professional in my opinion.

Kept harassing me with texts and emails even though I told them I am not interested anymore.

They called me and then called back to say the car was sold.

Fast to respond to bad I missed car it was sold

Great customer service ...

Provided answers to all of my questions in a timely manner.

I was contacted by Melissa, who ignored my note asking them not to call me but to email me because I work nights, after calling me at 10am she proceeded to call, text, and email me until I responded. The price they had listed was very high and I asked her what they could do. She responded by asking me what I wanted to pay and added a smiley face to the email. Her interactions continued in this childish manner until I finally offered a lowball price for the car. She then ignored me for three days before responding to say her manager refused the price and I should stop by and see the car and I would understand its value. NOPE! Done playing games. I want a great price on a great car so this was not the dealership for me. Too many wonderful internet dealers to waste your time here.

Best deal with a used vehicle that looks brand spanking new!

Great deals on very good used cars, very pleased with the buying experience. I was in and out with my new car in just over an hour. Thanks Melissa and Micki!!

Purchased king ranch with ding in windshield which spread across windshield next morning. I call my sales person/s and they didn't return my call. I guess once you drive off the lot they don't care they have made their commission

awesome!! our salesperson PJ, is excellent! the car is perfect!