Elmhurst Toyota

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Presidents
Award, Parts Center, Toyota Certified Used Vehicles, Toyota Tire Center

440 West Lake Street
Elmhurst, IL 60126

http://www.elmhursttoyota.com

Sales: (630) 835-0736

Service: (888) 762-0050

Today 7:30 AM - 9:00 PM

(Open Now)

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Sales Reviews (34)

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Jun 16, 2018

Angela

Very helpful, professional and accommodating.

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Response from current dealership:

Angela, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. I will be sure to pass along your kind words to the team and we look forward to seeing you again. Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Apr 23, 2018

Giftcar

I've purchased from this dealer before and I would highly recommend them. I didn't purchase this car, nothing wrong with it. Someone else purchased it while I was shopping around. That's the nature of the business.

1 people found this review helpful.

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Response from current dealership:

We appreciate the kind words and we look forward to seeing you again in the future! Kind regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Mar 27, 2018

Abhinav007

they had a person with us for the test drive and she also explained the feature of the car etc. the rate did not workout for the us.

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Response from current dealership:

Thank you for the review. If there's anything else we can do to assist you, just let us know! Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Feb 13, 2018

Dan

Seller frequent contact very professional

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Response from current dealership:

At Elmhurst Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. So it made us happy to read your review, Dan! We look forward to assisting you with your future sales and service needs. Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Jan 18, 2018

Kordian

Fantastic

1 people found this review helpful.

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Response from current dealership:

Thanks for the five-star review, Kordian! Take care. Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Dec 23, 2017

Mandyvince1

Great working with sales and finance!

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. Enjoy your vehicle and if there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota

Dec 20, 2017

mir

I negotiated for the 2014 Tucson SE AWD and after a mutual online agreement with the agent, it was decided that I come over, with the full payment, this Wed. I made all bank transactions and even got my trade in car title for a satisfactory buy and sell . I get an email the car is sold, the evening before my day of going to the dealer. Disappointed. After 3 days of negotiations and getting ready, to be given the disappointing news.

5 people found this review helpful.

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Response from current dealership:

Thank you Mir for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. With 11 million people here in the Chicago area any vehicle can be sold literally at any moment. Especially the ones that are in excellent condition with a great price. If you would like to contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota

Nov 29, 2017

JOE

They did their best to make a deal I may still buy

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Response from current dealership:

Thank you Joe for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Nov 23, 2017

Ramiro

Great information

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Response from current dealership:

Thank you Ramiro for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Oct 4, 2017

Michael

Quick response.

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Response from current dealership:

Thank you Michael for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 29, 2017

GuruD2G16

The Elmhurst Toyota dealership impressed me with every aspect of my purchase experience. I have never had such a good experience buying a used car before. No hard sales pitches, no long waits. They were friendly but professional, and fast and efficient with all the necessary paperwork.

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 26, 2017

Trey

The people at Elmhurst Toyota were professional and properly prepared and responsive to my needs and made the buying experience a pleasant one.

1 people found this review helpful.

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Response from current dealership:

Thank you Trey for taking the time to write your review. We really appreciate your business and and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 17, 2017

Arden

Quick reply, good communication, A+

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Response from current dealership:

Thank you Arden for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 7, 2017

Bijan

I got a great deal on my Toyota Corolla

1 people found this review helpful.

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Response from current dealership:

Thank you Bijan for taking the time to write your review. We really appreciate your business and if there is ever anything else we can do for you please let us know. Enjoy your Corolla and we'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 30, 2017

Kris

Emailed back very quickly. Made an appointment to see the car. Got there and the car wasn't clean. Opened sweet & low packages in the door slots. Visor was dirty with finger prints. Pulled down the armrest in the back seat and found a half eaten dog biscuit. For having an appointment, I was very disappointed is the presentation of this car.

3 people found this review helpful.

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Response from current dealership:

Thank you Kris for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. When it comes to pre-owned vehicles that have just arrived sometimes the detail crew is backed up and can not get to a vehicle as quickly as we would like. Obviously we want the vehicle to be spotless when the customer arrives but unfortunately in this case the detailers didn't get a chance to clean the vehicle. If you would like to contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger

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Aug 18, 2017

Huge, gorgeous facility with many cool features other dealers don't have. Unfortunately that was the best of it. I went in to see a specific car, but before I could see it, the salesperson sat me down and asked for all kinds of personal information. I wanted to see the car first to make sure it was still available. When i pointed this out, she stated that the car was being detailed at the time. Very unfriendly and not in the least bit interested or motivated to make a sale. I walked out. If this was an indication of the customer service I was going to receive at that place, I would rather take my business elsewhere.

4 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. If you would like to contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota

Aug 11, 2017

Guru9BR4F

They responded appropriately

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Response from current dealership:

Thank you for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 4, 2017

Chander

The dealer had to be called 3 times to get information on the options available in the car. They seemed to be eager to get me to test drive it before I found out about all its features. Specifically, I asked if the car had Navigation, and had to call thrice to get an answer.. that it did not have navigation.

2 people found this review helpful.

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Response from current dealership:

Thank you Chander for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. When a customer calls and has a question about a vehicle we try to get the information to our customers as quickly as possible. However every now and then when a customer calls and has a question about a pre-owned vehicle, if the vehicle just arrived it could be off-site being detailed and touched up. To give an accurate response the salesperson has to wait for the vehicle to arrive back on the lot to physically confirm its options. It doesn't happen

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Jul 3, 2017

Anne

Very prompt and helpful.

0 people found this review helpful.

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Response from current dealership:

Thank you Anne for taking the time to write your review. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 22, 2017

Rashmi

I changed my mind to buy the SX model car with infinity radio. They were responding very quickly but we changed our mind to go for SX model. They have EX model.

0 people found this review helpful.

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Response from current dealership:

Thank you Rashmi for taking the time to write your review. We really appreciated the opportunity to earn your business. Hopefully next time we'll have the perfect vehicle for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 15, 2017

Dave

They were very good at responding but I purchased a vehicle from another dealer

1 people found this review helpful.

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Response from current dealership:

Thank you Dave for taking the time to write your review. We really appreciated the opportunity to earn your business. Hopefully next time we'll have the perfect vehicle for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 9, 2017

Mansoor

Courteous sales staff, attention to customer needs, made me feel comfortable during the initial process. Absolutely no pressure to buy. Did not buy the car for other reasons.

1 people found this review helpful.

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Response from current dealership:

Thank you Mansoor for taking the time to write your review. We really appreciated the opportunity to earn your business. Hopefully next time we'll have the perfect vehicle for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 17, 2017

deenatwo523

Dealer responded very quickly and provided contacts info. Have not had time to go in and view the car just yet but will definitely put themon the short list.

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Feb 26, 2017

Tiida_1303

Worked with nick he was great. Red just not my color.

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. We really appreciated the opportunity to earn your business. Hopefully next time we'll have the perfect vehicle for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Feb 5, 2017

BeetleShopper

The dealer did follow back up quickly. However we ended up purchasing a different car.

2 people found this review helpful.

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Response from current dealership:

Nov 13, 2016

ray

Great contact. Attention and responses from their on-line salesman Andy!

1 people found this review helpful.

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Response from current dealership:

Thank you Ray for taking the time to write your review. Andy is a true professional and does a great job for us. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota

Oct 17, 2016

Marian

Salesmen was professional, polite and he didn't force me to buy any additional service or equipment.I didn't have to haggle the price either. For the first time I didn't have a headache after buying a car.

2 people found this review helpful.

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Response from current dealership:

Marian, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Elmhurst Toyota. Please feel free to contact us if you have any questions on your new purchase.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Oct 9, 2016

Paul

Good

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Response from current dealership:

We appreciate the kind words, Paul. We look forward to seeing you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Sep 25, 2016

Bob

Wuick response and a very nice selection of vehicles. Would buy here again

1 people found this review helpful.

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Response from current dealership:

Bob, thank you for the feedback! We are happy to hear of your positive experience at Elmhurst Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Sep 12, 2016

Juan

still waiting on a day to go visit in PERSON

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to provide this feedback, Juan. We have reviewed your comments and we encourage you to contact or visit us so we can better understand any issues or concerns at hand and we can work toward a resolution. We look forward to hearing from you.

Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Sep 12, 2016

Gregory

Service was Great, I received a good deal thanks to Cargurus and Elmhurst Toyota

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to submit this awesome feedback, Gregory. Hearing that you received "excellent service" from one of our sales team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Aug 28, 2016

Lori

Quick response

0 people found this review helpful.

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Response from current dealership:

We appreciate the kind words, Lori. We look forward to seeing you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Aug 25, 2016

Ron

Sam from Elmhurst contacted me quickly and gave me a quote. Also followed up.

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Response from current dealership:

Thank you for taking the time to write this review, Ron. We are pleased to hear that Sam was able to provide an efficient and overall positive experience.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Aug 22, 2016

Erin

Very prompt

0 people found this review helpful.

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Response from current dealership:

Thank you for your business and this review, Erin. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

Read 52 old reviews

Jun 23, 2016

Arteestgirl

We bought a used Toyota Sienna and love it. Great car, great deal. Thanks to Tamika, Rob, and John for all your help getting our car on the road! Elmhurst Toyota has a great team. We appreciate great customer service! You can feel confident buying from this dealer!

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to write your review. We really appreciate your business and if there is ever anything else we can do for you please let us know. Enjoy your Sienna and we'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota

Jun 16, 2016

David

My experience was very good. I ended up buying the vehicle

1 people found this review helpful.

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Response from current dealership:

Thank you David for taking the time to write your review. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 12, 2016

Georgr

Went to Elmhurst toyota to see,vechile I get there and don't see red tacoma with topper. I go in to ask. A polish woman tells me they have truck. I go out and she shows me one with no topper. I state that I have been looking at this truck for two weeks with the topper, color red and with 202,000. She states that this one with 202,000 is new. I tell her I saw it on web at elmhurst. She lies to me and states again that they only had it 2 days when I've been watching for 2 weeks. I contact the customer help line at elmhurst toyota and when I tell her about it she hangs up on me. I stated the truck picture was taken in a garage. The polish lady stated all trucks pictures are taken outside.Another lie cause when I got home the pic was changed and the new pic with tacoma red with 202,000 was taken in same garage. They took topper off so they could repost to show less days on market. Elmhurst toyota are liars, and a shady dealership. They think the public is dumb. All I wanted was an honest answer and I maybe would have considered truck. Lying to my face is not a way to get customers. I love toyotas but am telling everyone to STAY AWAY from Elmhurst Toyota!!!

5 people found this review helpful.

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Response from current dealership:

Hello Georgr. My name is Rob Smithburg and I am the Internet Sales Manager here at Elmhurst Toyota. You are confusing this Tacoma with a different one you saw at another dealership. This Tacoma NEVER had a topper. We purchased this Tacoma at an auction and if you call me at (630)279-2160 and give me your email address I will be more than happy to send you the original auction posting of this vehicle with a photo that clearly shows that it never had a topper.

May 26, 2016

Kathy

Great experience bought car for my granddaughter pleasant experience great car!

1 people found this review helpful.

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Response from current dealership:

Thank you Kathy for taking the time to write your review. Providing outstanding customer service to our customers is our #1 priority. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

May 21, 2016

BEN

Show me a vehicle that was overpriced and had too many problems motor mount was busted suspension is busted did not try to help at all poor rating

5 people found this review helpful.

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Response from current dealership:

Thank you Ben for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

May 6, 2016

Babu

Prompt response.

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Response from current dealership:

Thank you Babu for your review. Providing outstanding customer service to our customers is our top priority. Come see us when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

May 1, 2016

Rich

I decided not to deal with these people due to the initial communication via e-mail. Not very professional in my opinion.

5 people found this review helpful.

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Response from current dealership:

Thank you Rich for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 22, 2016

Natascha

Kept harassing me with texts and emails even though I told them I am not interested anymore.

7 people found this review helpful.

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Response from current dealership:

Thank you Natascha for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. If you could contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 11, 2016

Melissa

They called me and then called back to say the car was sold.

2 people found this review helpful.

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Response from current dealership:

Thank you Melissa for taking the time to write your review. Unfortunately any vehicle can be sold at any time. Especially the really nice ones. I'm sorry you missed it. If there is anything else we can do for you please let us know. We'll be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 4, 2016

RCHibbits

Fast to respond to bad I missed car it was sold

1 people found this review helpful.

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Response from current dealership:

Thank you RCHibbits for taking the time to write your review. Unfortunately any vehicle can be sold at any time. Especially the really nice ones. I'm sorry you missed it. If you would like to contact us and let us know the make and model of your perfect vehicle we will be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Mar 27, 2016

CARMEN

Great customer service ...

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Response from current dealership:

Thank you Carmen for taking the time to write your review. Providing outstanding customer service to our customers is our #1 priority. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Feb 24, 2016

Vince

Provided answers to all of my questions in a timely manner.

1 people found this review helpful.

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Response from current dealership:

Thank you Vince for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Feb 21, 2016

wjs2013

I was contacted by Melissa, who ignored my note asking them not to call me but to email me because I work nights, after calling me at 10am she proceeded to call, text, and email me until I responded. The price they had listed was very high and I asked her what they could do. She responded by asking me what I wanted to pay and added a smiley face to the email. Her interactions continued in this childish manner until I finally offered a lowball price for the car. She then ignored me for three days before responding to say her manager refused the price and I should stop by and see the car and I would understand its value. NOPE! Done playing games. I want a great price on a great car so this was not the dealership for me. Too many wonderful internet dealers to waste your time here.

4 people found this review helpful.

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Response from current dealership:

Thank you wjs2013 for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. It is very surprising that you had an unpleasant experience with Melissa. She actually has one of the highest Customer Satisfaction scores of any of the the representatives here at our dealership. In fact recently she was one of only about 40 Toyota salespeople across the country who was awarded an all-expense paid vacation from Toyota based on her sales and the outstanding customer service she provides to her customers.

If you would like to con

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Dec 28, 2015

Matthew

Best deal with a used vehicle that looks brand spanking new!

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Response from current dealership:

Thank you Matthew for taking the time to write your review. We have been providing quality pre-owned vehicles to our customers for over 50 years. We really hope you enjoy yours for a long, long time. If there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Dec 10, 2015

Jonathan

Great deals on very good used cars, very pleased with the buying experience. I was in and out with my new car in just over an hour. Thanks Melissa and Micki!!

1 people found this review helpful.

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Response from current dealership:

Thank you Jonathan for taking the time to write your review. Melissa and Micki are both wonderful employees and they will go out of their way to offer outstanding customer service. Please let us know if there is ever anything else we can do for you. We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Dec 4, 2015

Bill

Purchased king ranch with ding in windshield which spread across windshield next morning. I call my sales person/s and they didn't return my call. I guess once you drive off the lot they don't care they have made their commission

5 people found this review helpful.

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Response from current dealership:

Thank you Bill for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. I do not know the circumstances of your purchase but our salesperson should have returned your call. If you would like to contact me to let me know who you worked with I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Oct 3, 2015

ROGER

awesome!! our salesperson PJ, is excellent! the car is perfect!

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Response from current dealership:

Thank you Roger for taking the time to write your review and for the really nice comment about PJ. She is a wonderful employee who will go out of her way to offer exceptional customer service. Please let us know if there is ever anything else we can do for you. We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 4, 2015

ron

worked with PJ and got a great deal and yes i bought the car

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Response from current dealership:

Thank you Ron for taking the time to write your review. PJ is a wonderful employee and goes out of her way to offer outstanding customer service. Please let us know if there is ever anything else we can do for you. We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 2, 2015

jorgeo

Fast service very helpful.they got me what I wanted even that I had chapter 7 on my credict

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Response from current dealership:

Thank you Jorgeo for taking the time to write your review and the positive comment. If there is anything else we can do for you please let us know. Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 1, 2015

ermccarthy20

Prompt response but not much progress unless you go there.

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Response from current dealership:

Thank you ermccarthy20 for taking the time to write your review. We try to do as much as we can online with our Internet customers. However sometimes depending on the vehicle, especially certain pre-owned vehicles, it is better to stop in to wrap things up.

We appreciate your business and if there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 26, 2015

Ammar

TAlked & explained not what i was looking for

1 people found this review helpful.

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Response from current dealership:

Thank you Ammar for taking the time to write your review. If there there was any miscommunication on our part please let me know. Providing outstanding customer service is our top priority.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jul 12, 2015

Barb

Email response was good, however salesman told me to buy a car from a different dealer because "it's a good deal." Didn't even want to try to make a sale.

1 people found this review helpful.

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Response from current dealership:

Thank you Barb for taking the time to write your review. We are very aggressive with our online pricing which does not leave us much, if any, room to negotiate. By quoting our lowest price right from the beginning we have earned the business from far more customers than we have lost. Most of our customers really appreciate our way of doing business. However it is possible that another dealership could have a lower price on a vehicle. Maybe they are listing a “loss leader' vehicle or just need to hit a major quota. If this is the case and they have an extremely low price on a vehicl

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Jul 8, 2015

jeffwags

Overall positive experience

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Response from current dealership:

Thank you Jeff for taking the time to write your review and the positive comment. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 10, 2015

Graciela

Pj was amazing, very helpful and gave me a good deal.

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Response from current dealership:

Thank you Graciela for taking the time to write your review and for the positive comments. PJ is a wonderful employee and goes out of her way to offer outstanding customer service. Please let us know if there is ever anything else we can do for you. We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 30, 2015

kasia

Amazing customer service, representatives were very nice and not pushy! I loved it there.purchase went smooth and very informative made sure I understood everything!

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Response from current dealership:

Thank you Kasia for taking the time to write your review. Providing outstanding customer service to our customers is our #1 priority. We really appreciate your business and if there is ever anything else we can do for you please let us know. We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Mar 13, 2015

Alex

After I test drove the vehicle and agreed on price I discovered that at delivery they had removed the all season floor mats. When I inquired why they were not in the car the salesman said they were not part of the car and would cost an additional $600. ...Classic bait and switch. In truth I should have walked out but I purchased the car and drove directly to Weather Tech's showroom and purchased a more complete set for $400

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you Alex for taking the time to write your review. We appreciate and learn from all reviews whether they are positive or negative. If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Mar 1, 2015

marlene

Great business

Mark helpful

Response from current dealership:

Thank you Marlene for taking the time to write your review. We appreciate your business and look forward to serving you for many years to come. Please let us know if there is ever anything we can do for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Dec 9, 2014

Mark

Excellent Experience! Internet sales and manager were very accommodating! The experience went just as I'd hoped it would! PJ (sales) knew exactly what I wanted, listened to me and stayed positive throughout! My overall experience was the BEST and most comfortable I've ever had purchasing a vehicle! Positive environment / friendly personnel - highly recommend to anyone!

Mark helpful

Response from current dealership:

Thank you Mark for taking the time to write your review and for the positive comments. PJ is a great employee and takes great pride in offering outstanding customer service. Please let us know if there is ever anything else we can do for you. Enjoy your vehicle and we'll see you when you're ready for your next one.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Oct 31, 2014

frannie

Jeff was AWESOME!! He did everything he said he would do! Highly recommend this place! !!

Mark helpful

Response from current dealership:

Thank you Frannie for taking the time to write your review. Jeff Cummings is a great employee who takes very good care of his customers. He appreciates your positive comments. If there is ever anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manager
Elmhurst Toyota/Scion

Oct 18, 2014

Shar

Dealer followed up immediately and was respectfully persistent but not at all pushy. Every question I had was answered quickly and thoroughly. We didn't end up buying from them but I would refer them to anyone looking for a good deal on a high quality used vehicle.

Mark helpful

Response from current dealership:

Thank you Shar for taking the time to write your review and for the positive comments. Come back and see us when you're ready for your next vehicle.

Sep 12, 2014

John

Folks were great to deal with and showed me several vehicles that they thought I would consider. That was above and beyond what I expected. I would recommend them hands down. I dealt with William Perez, didn't push anything on me just helped to find what I was looking for.

Mark helpful

Response from current dealership:

Thank you John for taking the time to write your review. We really appreciate your business and look forward to serving you for many years to come.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 27, 2014

Shaheen

They are very friendly & help full

Mark helpful

Response from current dealership:

Thank you Shaheen for taking the time to write your review. We really appreciate your business. If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 25, 2014

Ifeoma

good

Mark helpful

Response from current dealership:

Thank you Ifeoma for taking the time to write your review. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 14, 2014

psqd

Elmhurst Toyota has been very prompt with information.

Mark helpful

Response from current dealership:

Thank you for taking the time to write your review. If you need any additional information just let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jul 25, 2014

Brian

Jeff Cummins is great.

Mark helpful

Response from current dealership:

Thank you Brian for taking the time to write your review of Jeff. He has been an outstanding salesperson for us for quite some time. We really appreciate your business and look forward to serving you for many, many years.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 13, 2014

Ayman

Stay away. Dealer has wrecked cars... Do not trust Car Fax.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Customer satisfaction is our #1 priority. For over 50 years we have taken pride in the pre-owned vehicles we have offered our customers. Our policy is that any vehicle traded in that was involved in a serious accident would immediately be wholesaled. If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Jun 6, 2014

Harriet

I wanted a specific Toyota Sequoia but my credit & income didn't allow it. Instead of searching for something that would suit my situation, he sent me away & he was angry as though I wasted his time. I would never go back there again!

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Customer satisfaction is our #1 priority. Believe us when we say that we want every customer who drives on to our lot to drive off with one of our vehicles. Ultimately though it is the banks that make the final decision. If you could please call me at (630)279-2160 I would like to find out more about what happened and also find out who you spoke with here at our store.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

May 12, 2014

Mark

they responded quickly and I'm about to purchase....

Mark helpful

Response from current dealership:

Thank you Mark for taking the time to write your review. We really appreciate your business. Thanks again.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 27, 2014

Miguel

Excelent service, friendly people.

Mark helpful

Response from current dealership:

Thank you Miguel for taking the time to write your review. We really appreciate your business. If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 25, 2014

Janet

Very resposive

Mark helpful

Response from current dealership:

Thank you Janet for taking the time to write your review. Customer satisfaction is our #1 priority. Please let us know if you need any additional information.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 22, 2014

Luis

good experience. sales people were friendly and knowledgeable.

Mark helpful

Response from current dealership:

Thank you Luis for taking the time to write your review. We really appreciate your business. If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 10, 2014

abdul

Awesome

Mark helpful

Response from current dealership:

Thank you Abdul for taking the time to give us a 5 star rating. We really appreciate your business. If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Nov 27, 2013

john

service for purchase was very good. Had to negociate for fair trade in value. Got good price for replacement vechile. Would try them again, but like every dealer I have eve been to one deal a a time.

Mark helpful

Response from current dealership:

Thank you John for taking the time to write your review. We really appreciate your business and look forward to the opportunity to earn it again sometime down the road. Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Nov 20, 2013

Deadre

They advertised incorrectly.

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Customer satisfaction is our #1 priority. We do everything possible to make sure our vehicle descriptions are accurate. If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Nov 12, 2013

goldie123

Dealer responded quickly. Haven't purchased a car yet from anyone.

Mark helpful

Response from current dealership:

Thank you Goldie for the opportunity to earn your business. Customer satisfaction is #1 priority. If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Nov 2, 2013

GoodDeal111

Absolutely the best and most respectful dealer in town. Very courteous to women. Answered my questions, took every minute I needed; it turned out I needed a number of hours to make my decision. Were most eager to negotiate down the last detail. Highly recommended. Also, my English is superb, but I liked how all the salespeople were respectful and many spoke more than one language.

Mark helpful

Response from current dealership:

Thank you for taking the time to give us a 5-star rating. We really appreciate your business. If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Sep 10, 2013

nick

Sales agent responded promptly. It was just an inquiry so no additional calls.

Mark helpful

Response from current dealership:

Thank you Nick for the 5-star rating and the opportunity to earn your business. Customer satisfaction is #1 priority. If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Aug 3, 2013

Matthew

Recommend

Mark helpful

Response from current dealership:

Thank you Matthew for taking the time to give us a 5 star rating. We really appreciate your business. If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Apr 13, 2013

gregory

Dealed wanted $4000 over the advertised price. Why do they even bother to advertise a price they cannot deliver?

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Customer satisfaction is our #1 priority. If you could please call me at (630)279-2160 I would like to find out more about what happened. In the 8 years that I have been with Elmhurst Toyota this is the first time anything like this has ever been brought to my attention.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

Mar 12, 2013

Carla

They went out of their way to be helpful. I would contact them again.

Mark helpful

Aug 28, 2012

Cabrio_12637

Over all a good experience. Melissa Garcia was our sales women and she was excellent. There was a slight misunderstanding with the sales manager but overall not a bad experience.

Mark helpful

May 9, 2012

Tom

Way over priced on there vehicles!

1 people found this review helpful.

Mark helpful

Response from current dealership:

Thank you for your feedback. Most of our vehicles listed here on CarGurus have either a "Good Deal" or "Fair Deal" rating. If you could please call me at (630)279-2160 I would like to address your concern. Customer satisfaction is our top priority.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

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2017 Lexus RX 350 Used Cars in Elmhurst, IL 60126

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