Elmhurst Toyota

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Presidents
Award, Parts Center, Toyota Certified Used Vehicles, Toyota Tire Center

440 West Lake Street, Elmhurst, IL 60126 - Map & Directions

Sales: (630) 835-0736

Service: (888) 762-0050

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Featured Listings
https://static.cargurus.com/images/forsale/2016/06/02/06/08/2014_ford_explorer-pic-515264787166659240-152x114.jpeg

2014 Ford Explorer Limited 4WD Used Cars in Elmhurst, IL 60126

Great Deal
$3,954 BELOW
Instant Market Value of $29,253

Price: $25,299

Mileage: 43,372

Location: Elmhurst, IL 60126

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Ingot Silver Metallic Description: Used 2014 Ford Explorer Limited 4WD for sale - $25,299, 43,372 miles with Bluetooth, Leather Seats, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/08/03/06/34/2011_chevrolet_equinox-pic-2577502118441815936-152x114.jpeg

2011 Chevrolet Equinox LS Used Cars in Elmhurst, IL 60126

Good Deal
$1,871 BELOW
Instant Market Value of $12,170

Price: $10,299

Mileage: 80,422

Location: Elmhurst, IL 60126

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Ice Metallic Description: Used 2011 Chevrolet Equinox LS for sale - $10,299, 80,422 miles with Navigation System, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/07/02/14/58/2013_toyota_venza-pic-4607833057983238480-152x114.jpeg

2013 Toyota Venza XLE V6 AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,917 BELOW
Instant Market Value of $20,916

Price: $18,999

Mileage: 66,250

Location: Elmhurst, IL 60126

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Cosmic Gray Mica Description: Used 2013 Toyota Venza XLE V6 AWD for sale - $18,999, 66,250 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2016/09/07/07/01/2010_ford_fusion-pic-8219479310566564727-152x114.jpeg

2010 Ford Fusion Hybrid Used Cars in Elmhurst, IL 60126

Good Deal
$1,754 BELOW
Instant Market Value of $10,254

Price: $8,500

Mileage: 92,032

Location: Elmhurst, IL 60126

Average time on market: 25 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Brilliant Silver Metallic Description: Used 2010 Ford Fusion Hybrid for sale - $8,500, 92,032 miles with Navigation System, Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/06/08/16/41/2014_nissan_altima-pic-8419148494523763657-152x114.jpeg

2014 Nissan Altima 2.5 S Used Cars in Elmhurst, IL 60126

Good Deal
$1,786 BELOW
Instant Market Value of $14,085

Price: $12,299

Mileage: 38,957

Location: Elmhurst, IL 60126

Average time on market: 33 days Certified Pre-Owned: No Color: Cayenne Red Metallic Description: Used 2014 Nissan Altima 2.5 S for sale - $12,299, 38,957 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2016/07/09/05/05/2014_toyota_rav4-pic-831948605971186951-152x114.jpeg

2014 Toyota RAV4 XLE AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,571 BELOW
Instant Market Value of $22,321

Price: $20,750

Mileage: 23,824

Location: Elmhurst, IL 60126

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Pyrite Mica Description: Used 2014 Toyota RAV4 XLE AWD for sale - $20,750, 23,824 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/08/08/22/41/2013_cadillac_cts_coupe-pic-2624336148106287577-152x114.jpeg

2013 Cadillac CTS Coupe Performance AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,629 BELOW
Instant Market Value of $27,079

Price: $25,450

Mileage: 31,640

Location: Elmhurst, IL 60126

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Raven Description: Used 2013 Cadillac CTS Coupe Performance AWD for sale - $25,450, 31,640 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2015/11/17/05/01/2011_toyota_sienna-pic-1229819991347625984-152x114.jpeg

2003 Chevrolet Tahoe LT 4WD Used Cars in Elmhurst, IL 60126

Good Deal
$1,296 BELOW
Instant Market Value of $7,291

Price: $5,995

Mileage: 170,940

Location: Elmhurst, IL 60126

Average time on market: 23 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Indigo Blue Metallic Description: Used 2003 Chevrolet Tahoe LT 4WD for sale - $5,995, 170,940 miles with Leather Seats, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/07/21/14/56/2014_toyota_tundra-pic-6729225716157170496-152x114.jpeg

2014 Toyota Tundra Used Cars in Elmhurst, IL 60126

Good Deal
$2,576 BELOW
Instant Market Value of $38,175

Price: $35,599

Mileage: 52,734

Location: Elmhurst, IL 60126

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Super White Description: Used 2014 Toyota Tundra for sale - $35,599, 52,734 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/07/23/05/44/2009_nissan_altima-pic-7036518376788305902-152x114.jpeg

2009 Nissan Altima 2.5 SL Used Cars in Elmhurst, IL 60126

Good Deal
$1,082 BELOW
Instant Market Value of $8,381

Price: $7,299

Mileage: 111,163

Location: Elmhurst, IL 60126

Average time on market: 25 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Super Black Description: Used 2009 Nissan Altima 2.5 SL for sale - $7,299, 111,163 miles with Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/09/06/23/14/2010_subaru_forester-pic-7606415185672335295-152x114.jpeg

2010 Subaru Forester 2.5 X Limited Used Cars in Elmhurst, IL 60126

Good Deal
$1,100 BELOW
Instant Market Value of $10,350

Price: $9,250

Mileage: 137,633

Location: Elmhurst, IL 60126

Average time on market: 20 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Overdrive Color: Obsidian Black Pearl Description: Used 2010 Subaru Forester 2.5 X Limited for sale - $9,250, 137,633 miles with Leather Seats, Alloy Wheels, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/06/07/05/51/2003_bmw_5_series-pic-4736726270676363825-152x114.jpeg

2003 BMW 5 Series 525i Used Cars in Elmhurst, IL 60126

Good Deal
$961 BELOW
Instant Market Value of $6,960

Price: $5,999

Mileage: 98,841

Location: Elmhurst, IL 60126

Average time on market: 20 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Jet Black Description: Used 2003 BMW 5 Series 525i for sale - $5,999, 98,841 miles with Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2015/11/17/05/01/2011_toyota_sienna-pic-1229819991347625984-152x114.jpeg

2007 Toyota Highlander Used Cars in Elmhurst, IL 60126

Good Deal
$1,182 BELOW
Instant Market Value of $12,177

Price: $10,995

Mileage: 91,911

Location: Elmhurst, IL 60126

Average time on market: 22 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Oasis Green Pearl Description: Used 2007 Toyota Highlander for sale - $10,995, 91,911 miles with Aluminum Wheels, Climate Package
https://static.cargurus.com/images/forsale/2016/08/26/05/35/2007_hyundai_santa_fe-pic-3302801804452509986-152x114.jpeg

2007 Hyundai Santa Fe Limited Used Cars in Elmhurst, IL 60126

Good Deal
$1,087 BELOW
Instant Market Value of $7,837

Price: $6,750

Mileage: 136,474

Location: Elmhurst, IL 60126

Average time on market: 21 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Ebony Black Description: Used 2007 Hyundai Santa Fe Limited for sale - $6,750, 136,474 miles with Leather Seats, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/05/26/05/38/2012_nissan_altima-pic-1814407668293236257-152x114.jpeg

2012 Nissan Altima 2.5 S Used Cars in Elmhurst, IL 60126

Good Deal
$1,158 BELOW
Instant Market Value of $9,748

Price: $8,590

Mileage: 98,770

Location: Elmhurst, IL 60126

Average time on market: 28 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Winter Frost Pearl Description: Used 2012 Nissan Altima 2.5 S for sale - $8,590, 98,770 miles with Steel Wheels
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Sep 25, 2016
Wuick response and a very nice selection of vehicles. Would buy here again
Is this review helpful? Yes | No
Sep 12, 2016
still waiting on a day to go visit in PERSON
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to provide this feedback, Juan. We have reviewed your comments and we encourage you to contact or visit us so we can better understand any issues or concerns at hand and we can work toward a resolution. We look forward to hearing from you.

Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Sep 12, 2016
Service was Great, I received a good deal thanks to Cargurus and Elmhurst Toyota
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to submit this awesome feedback, Gregory. Hearing that you received "excellent service" from one of our sales team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 28, 2016
Quick response
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

We appreciate the kind words, Lori.  We look forward to seeing you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 25, 2016
Sam from Elmhurst contacted me quickly and gave me a quote. Also followed up.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to write this review, Ron. We are pleased to hear that Sam was able to provide an efficient and overall positive experience.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 22, 2016
Very prompt
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your business and this review, Erin. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Jun 23, 2016
Arteestgirl
0
We bought a used Toyota Sienna and love it. Great car, great deal. Thanks to Tamika, Rob, and John for all your help getting our car on the road! Elmhurst Toyota has a great team. We appreciate great customer service! You can feel confident buying from this dealer!
Is this review helpful? Yes | No
Jun 16, 2016
My experience was very good. I ended up buying the vehicle
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you David for taking the time to write your review.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 12, 2016
Went to Elmhurst toyota to see,vechile I get there and don't see red tacoma with topper. I go in to ask. A polish woman tells me they have truck. I go out and she shows me one with no topper. I state that I have been looking at this truck for two weeks with the topper, color red and with 202,000. She states that this one with 202,000 is new. I tell her I saw it on web at elmhurst. She lies to me and states again that they only had it 2 days when I've been watching for 2 weeks. I contact the customer help line at elmhurst toyota and when I tell her about it she hangs up on me. I stated the truck picture was taken in a garage. The polish lady stated all trucks pictures are taken outside.Another lie cause when I got home the pic was changed and the new pic with tacoma red with 202,000 was taken in same garage. They took topper off so they could repost to show less days on market. Elmhurst toyota are liars, and a shady dealership. They think the public is dumb. All I wanted was an honest answer and I maybe would have considered truck. Lying to my face is not a way to get customers. I love toyotas but am telling everyone to STAY AWAY from Elmhurst Toyota!!!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Hello Georgr.  My name is Rob Smithburg and I am the Internet Sales Manager here at Elmhurst Toyota.  You are confusing this Tacoma with a different one you saw at another dealership.  This Tacoma NEVER had a topper.  We purchased this Tacoma at an auction and if you call me at (630)279-2160 and give me your email address I will be more than happy to send you the original auction posting of this vehicle with a photo that clearly shows that it never had a topper.
May 26, 2016
Great experience bought car for my granddaughter pleasant experience great car!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Kathy for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 21, 2016
Show me a vehicle that was overpriced and had too many problems motor mount was busted suspension is busted did not try to help at all poor rating
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ben for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 6, 2016
Prompt response.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Babu for your review.  Providing outstanding customer service to our customers is our top priority.  Come see us when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 1, 2016
I decided not to deal with these people due to the initial communication via e-mail. Not very professional in my opinion.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Rich for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 22, 2016
Kept harassing me with texts and emails even though I told them I am not interested anymore.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Natascha for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 11, 2016
They called me and then called back to say the car was sold.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Melissa for taking the time to write your review.  Unfortunately any vehicle can be sold at any time.  Especially the really nice ones.  I'm sorry you missed it.  If there is anything else we can do for you please let us know.  We'll be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 4, 2016
RCHibbits
0
Fast to respond to bad I missed car it was sold
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you RCHibbits for taking the time to write your review.  Unfortunately any vehicle can be sold at any time.  Especially the really nice ones.  I'm sorry you missed it.  If you would like to contact us and let us know the make and model of your perfect vehicle we will be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 27, 2016
Great customer service ...
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Carmen for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Feb 24, 2016
Provided answers to all of my questions in a timely manner.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Vince for taking the time to write your review.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Feb 21, 2016
wjs2013
0
I was contacted by Melissa, who ignored my note asking them not to call me but to email me because I work nights, after calling me at 10am she proceeded to call, text, and email me until I responded. The price they had listed was very high and I asked her what they could do. She responded by asking me what I wanted to pay and added a smiley face to the email. Her interactions continued in this childish manner until I finally offered a lowball price for the car. She then ignored me for three days before responding to say her manager refused the price and I should stop by and see the car and I would understand its value. NOPE! Done playing games. I want a great price on a great car so this was not the dealership for me. Too many wonderful internet dealers to waste your time here.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you wjs2013 for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  It is very surprising that you had an unpleasant experience with Melissa.  She actually has one of the highest Customer Satisfaction scores of any of the the representatives here at our dealership.  In fact recently she was one of only about 40 Toyota salespeople across the country who was awarded an all-expense paid vacation from Toyota based on her sales and the outstanding customer service she provides to her customers.    

If you would like to con
 More ...
Dec 28, 2015
Best deal with a used vehicle that looks brand spanking new!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Matthew for taking the time to write your review.  We have been providing quality pre-owned vehicles to our customers for over 50 years.  We really hope you enjoy yours for a long, long time.  If there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 10, 2015
Great deals on very good used cars, very pleased with the buying experience. I was in and out with my new car in just over an hour. Thanks Melissa and Micki!!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jonathan for taking the time to write your review.  Melissa and Micki are both wonderful employees and they will go out of their way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 4, 2015
Purchased king ranch with ding in windshield which spread across windshield next morning. I call my sales person/s and they didn't return my call. I guess once you drive off the lot they don't care they have made their commission
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Bill for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  I do not know the circumstances of your purchase but our salesperson should have returned your call.  If you would like to contact me to let me know who you worked with I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Oct 3, 2015
awesome!! our salesperson PJ, is excellent! the car is perfect!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Roger for taking the time to write your review and for the really nice comment about PJ.  She is a wonderful employee who will go out of her way to offer exceptional customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 4, 2015
worked with PJ and got a great deal and yes i bought the car
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ron for taking the time to write your review.  PJ is a wonderful employee and goes out of her way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 2, 2015
Fast service very helpful.they got me what I wanted even that I had chapter 7 on my credict
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jorgeo for taking the time to write your review and the positive comment.  If there is anything else we can do for you please let us know.  Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 1, 2015
ermccarthy20
0
Prompt response but not much progress unless you go there.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you ermccarthy20 for taking the time to write your review.  We try to do as much as we can online with our Internet customers.  However sometimes depending on the vehicle, especially certain pre-owned vehicles, it is better to stop in to wrap things up.

We appreciate your business and if there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 26, 2015
TAlked & explained not what i was looking for
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ammar for taking the time to write your review.  If there there was any miscommunication on our part please let me know.  Providing outstanding customer service is our top priority.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jul 12, 2015
Email response was good, however salesman told me to buy a car from a different dealer because "it's a good deal." Didn't even want to try to make a sale.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Barb for taking the time to write your review.  We are very aggressive with our online pricing which does not leave us much, if any, room to negotiate.  By quoting our lowest price right from the beginning we have earned the business from far more customers than we have lost.  Most of our customers really appreciate our way of doing business.  However it is possible that another dealership could have a lower price on a vehicle.  Maybe they are listing a “loss leader' vehicle or just need to hit a major quota.  If this is the case and they have an extremely low price on a vehicl
 More ...
Jul 8, 2015
jeffwags
0
Overall positive experience
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jeff for taking the time to write your review and the positive comment.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 10, 2015
Pj was amazing, very helpful and gave me a good deal.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Graciela for taking the time to write your review and for the positive comments.  PJ is a wonderful employee and goes out of her way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 30, 2015
Amazing customer service, representatives were very nice and not pushy! I loved it there.purchase went smooth and very informative made sure I understood everything!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Kasia for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 13, 2015
After I test drove the vehicle and agreed on price I discovered that at delivery they had removed the all season floor mats. When I inquired why they were not in the car the salesman said they were not part of the car and would cost an additional $600. ...Classic bait and switch. In truth I should have walked out but I purchased the car and drove directly to Weather Tech's showroom and purchased a more complete set for $400
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Alex for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 1, 2015
Great business
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Marlene for taking the time to write your review.  We appreciate your business and look forward to serving you for many years to come.  Please let us know if there is ever anything we can do for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 9, 2014
Excellent Experience! Internet sales and manager were very accommodating! The experience went just as I'd hoped it would! PJ (sales) knew exactly what I wanted, listened to me and stayed positive throughout! My overall experience was the BEST and most comfortable I've ever had purchasing a vehicle! Positive environment / friendly personnel - highly recommend to anyone!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Mark for taking the time to write your review and for the positive comments.  PJ is a great employee and takes great pride in offering outstanding customer service.  Please let us know if there is ever anything else we can do for you.  Enjoy your vehicle and we'll see you when you're ready for your next one.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Oct 31, 2014
Jeff was AWESOME!! He did everything he said he would do! Highly recommend this place! !!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Frannie for taking the time to write your review.  Jeff Cummings is a great employee who takes very good care of his customers.  He appreciates your positive comments.  If there is ever anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manager
Elmhurst Toyota/Scion
Oct 18, 2014
Dealer followed up immediately and was respectfully persistent but not at all pushy. Every question I had was answered quickly and thoroughly. We didn't end up buying from them but I would refer them to anyone looking for a good deal on a high quality used vehicle.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Shar for taking the time to write your review and for the positive comments.  Come back and see us when you're ready for your next vehicle.

Old Dealer Reviews

Sep 12, 2014
Folks were great to deal with and showed me several vehicles that they thought I would consider. That was above and beyond what I expected. I would recommend them hands down. I dealt with William Perez, didn't push anything on me just helped to find what I was looking for.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you John for taking the time to write your review.  We really appreciate your business and look forward to serving you for many years to come.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 27, 2014
They are very friendly & help full
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Shaheen for taking the time to write your review.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 25, 2014
good
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ifeoma for taking the time to write your review.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 14, 2014
psqd
0
Elmhurst Toyota has been very prompt with information.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to write your review.  If you need any additional information just let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jul 25, 2014
Jeff Cummins is great.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Brian for taking the time to write your review of Jeff.  He has been an outstanding salesperson for us for quite some time.  We really appreciate your business and look forward to serving you for many, many years.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 13, 2014
Stay away. Dealer has wrecked cars... Do not trust Car Fax.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  For over 50 years we have taken pride in the pre-owned vehicles we have offered our customers.  Our policy is that any vehicle traded in that was involved in a serious accident would immediately be wholesaled.  If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 6, 2014
I wanted a specific Toyota Sequoia but my credit & income didn't allow it. Instead of searching for something that would suit my situation, he sent me away & he was angry as though I wasted his time. I would never go back there again!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  Believe us when we say that we want every customer who drives on to our lot to drive off with one of our vehicles.  Ultimately though it is the banks that make the final decision.  If you could please call me at (630)279-2160 I would like to find out more about what happened and also find out who you spoke with here at our store.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 12, 2014
they responded quickly and I'm about to purchase....
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Mark for taking the time to write your review.  We really appreciate your business.  Thanks again.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 27, 2014
Excelent service, friendly people.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Miguel for taking the time to write your review.  We really appreciate your business.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 25, 2014
Very resposive
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Janet for taking the time to write your review.  Customer satisfaction is our #1 priority.  Please let us know if you need any additional information.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 22, 2014
good experience. sales people were friendly and knowledgeable.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Luis for taking the time to write your review.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 10, 2014
Awesome
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Abdul for taking the time to give us a 5 star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 27, 2013
service for purchase was very good. Had to negociate for fair trade in value. Got good price for replacement vechile. Would try them again, but like every dealer I have eve been to one deal a a time.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you John for taking the time to write your review.  We really appreciate your business and look forward to the opportunity to earn it again sometime down the road.  Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 20, 2013
They advertised incorrectly.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  We do everything possible to make sure our vehicle descriptions are accurate. If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 12, 2013
goldie123
0
Dealer responded quickly. Haven't purchased a car yet from anyone.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Goldie for the opportunity to earn your business.  Customer satisfaction is #1 priority.  If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 2, 2013
GoodDeal111
0
Absolutely the best and most respectful dealer in town. Very courteous to women. Answered my questions, took every minute I needed; it turned out I needed a number of hours to make my decision. Were most eager to negotiate down the last detail. Highly recommended. Also, my English is superb, but I liked how all the salespeople were respectful and many spoke more than one language.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to give us a 5-star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 10, 2013
Sales agent responded promptly. It was just an inquiry so no additional calls.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Nick for the 5-star rating and the opportunity to earn your business.  Customer satisfaction is #1 priority.  If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 3, 2013
Recommend
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Matthew for taking the time to give us a 5 star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 13, 2013
Dealed wanted $4000 over the advertised price. Why do they even bother to advertise a price they cannot deliver?
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority. If you could please call me at (630)279-2160 I would like to find out more about what happened. In the 8 years that I have been with Elmhurst Toyota this is the first time anything like this has ever been brought to my attention.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 12, 2013
They went out of their way to be helpful. I would contact them again.
Is this review helpful? Yes | No
Aug 28, 2012
Cabrio_12637
Over all a good experience. Melissa Garcia was our sales women and she was excellent. There was a slight misunderstanding with the sales manager but overall not a bad experience.
Is this review helpful? Yes | No
May 9, 2012
Way over priced on there vehicles!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Most of our vehicles listed here on CarGurus have either a "Good Deal" or "Fair Deal" rating. If you could please call me at (630)279-2160 I would like to address your concern.  Customer satisfaction is our top priority.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

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