Elmhurst Toyota

Express Lube, New Owner Events, Rent A Car, Signature Dealer, Presidents
Award, Parts Center, Toyota Certified Used Vehicles, Toyota Tire Center

440 West Lake Street
Elmhurst, IL 60126

Sales: (630) 835-0736

Service: (888) 762-0050

Closed Today (Sun)
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Featured Listings
https://static.cargurus.com/images/forsale/2017/07/15/10/51/2013_toyota_4runner-pic-484762734983802587-152x114.jpeg

2013 Toyota 4Runner SR5 4WD Used Cars in Elmhurst, IL 60126

Great Deal
$2,717 BELOW
CarGurus IMV of $27,712

Price: $24,995

Mileage: 66,795

Location: Elmhurst, IL 60126

Average time on market: 39 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blizzard Pearl Metallic Description: Used 2013 Toyota 4Runner SR5 4WD for sale - $24,995, 66,795 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/17/09/18/2010_gmc_terrain-pic-1213572780132755900-152x114.jpeg

2010 GMC Terrain SLE2 Used Cars in Elmhurst, IL 60126

Good Deal
$1,555 BELOW
CarGurus IMV of $10,360

Price: $8,805

Mileage: 116,443

Location: Elmhurst, IL 60126

Average time on market: 25 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gold Mist Metallic Description: Used 2010 GMC Terrain SLE2 for sale - $8,805, 116,443 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/04/18/19/31/2017_ford_fusion-pic-3110006415890702553-152x114.jpeg

2017 Ford Fusion SE Used Cars in Elmhurst, IL 60126

Good Deal
$2,458 BELOW
CarGurus IMV of $19,957

Price: $17,499

Mileage: 2,748

Location: Elmhurst, IL 60126

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Lightning Blue Description: Used 2017 Ford Fusion SE for sale - $17,499, 2,748 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/16/11/13/2011_volkswagen_routan-pic-792234119447080326-152x114.jpeg

2011 Volkswagen Routan SE Used Cars in Elmhurst, IL 60126

Good Deal
$1,569 BELOW
CarGurus IMV of $13,367

Price: $11,798

Mileage: 49,972

Location: Elmhurst, IL 60126

Average time on market: 15 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2011 Volkswagen Routan SE for sale - $11,798, 49,972 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/23/10/31/2008_toyota_prius-pic-6343502215190531167-152x114.jpeg

2008 Toyota Prius Used Cars in Elmhurst, IL 60126

Good Deal
$1,322 BELOW
CarGurus IMV of $7,272

Price: $5,950

Mileage: 126,884

Location: Elmhurst, IL 60126

Average time on market: 16 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Black Description: Used 2008 Toyota Prius for sale - $5,950, 126,884 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/03/22/07/27/2013_nissan_sentra-pic-2832623799187879772-152x114.jpeg

2013 Nissan Sentra SR Used Cars in Elmhurst, IL 60126

Good Deal
$1,400 BELOW
CarGurus IMV of $11,650

Price: $10,250

Mileage: 34,926

Location: Elmhurst, IL 60126

Average time on market: 31 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Silver Description: Used 2013 Nissan Sentra SR for sale - $10,250, 34,926 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/15/16/27/2015_chevrolet_equinox-pic-1518152595083550997-152x114.jpeg

2015 Chevrolet Equinox LT2 AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,380 BELOW
CarGurus IMV of $17,718

Price: $16,338

Mileage: 57,346

Location: Elmhurst, IL 60126

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Chevrolet Equinox LT2 AWD for sale - $16,338, 57,346 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/06/07/09/39/2011_toyota_avalon-pic-166836214992431475-152x114.jpeg

2011 Toyota Avalon Used Cars in Elmhurst, IL 60126

Good Deal
$1,332 BELOW
CarGurus IMV of $14,116

Price: $12,784

Mileage: 80,149

Location: Elmhurst, IL 60126

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Cocoa Bean Metallic Description: Used 2011 Toyota Avalon for sale - $12,784, 80,149 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/07/26/13/11/2015_mitsubishi_outlander_sport-pic-9126476296963948093-152x114.jpeg

2015 Mitsubishi Outlander Sport GT AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,197 BELOW
CarGurus IMV of $14,813

Price: $13,616

Mileage: 72,375

Location: Elmhurst, IL 60126

Certified Pre-Owned: No Color: Black Description: Used 2015 Mitsubishi Outlander Sport GT AWD for sale - $13,616, 72,375 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/05/10/59/2007_toyota_camry_solara-pic-8842285495218050894-152x114.jpeg

2007 Toyota Camry Solara 2 Dr SE Used Cars in Elmhurst, IL 60126

Good Deal
$1,065 BELOW
CarGurus IMV of $7,400

Price: $6,335

Mileage: 81,293

Location: Elmhurst, IL 60126

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Titanium Metallic Description: Used 2007 Toyota Camry Solara 2 Dr SE for sale - $6,335, 81,293 miles with Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/23/13/33/2013_ford_edge-pic-3774988172093659607-152x114.jpeg

2013 Ford Edge SEL Used Cars in Elmhurst, IL 60126

Good Deal
$1,487 BELOW
CarGurus IMV of $17,076

Price: $15,589

Mileage: 65,330

Location: Elmhurst, IL 60126

Average time on market: 47 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Blue Description: Used 2013 Ford Edge SEL for sale - $15,589, 65,330 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/07/26/11/20/2011_gmc_acadia-pic-1712832978083557751-152x114.jpeg

2011 GMC Acadia SLT2 AWD Used Cars in Elmhurst, IL 60126

Good Deal
$1,134 BELOW
CarGurus IMV of $16,695

Price: $15,561

Mileage: 89,004

Location: Elmhurst, IL 60126

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Cyber Gray Metallic Description: Used 2011 GMC Acadia SLT2 AWD for sale - $15,561, 89,004 miles with Leather Seats, Acoustical Package, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/05/10/32/2014_toyota_rav4-pic-5646801691453423172-152x114.jpeg

2014 Toyota RAV4 XLE Used Cars in Elmhurst, IL 60126

Good Deal
$1,030 BELOW
CarGurus IMV of $18,554

Price: $17,524

Mileage: 34,963

Location: Elmhurst, IL 60126

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Classic Silver Metallic Description: Used 2014 Toyota RAV4 XLE for sale - $17,524, 34,963 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/01/10/44/2015_toyota_4runner-pic-4053794538377242441-152x114.jpeg

2015 Toyota 4Runner Limited 4WD Used Cars in Elmhurst, IL 60126

Good Deal
$1,469 BELOW
CarGurus IMV of $33,619

Price: $32,150

Mileage: 60,351

Location: Elmhurst, IL 60126

Average time on market: 41 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Attitude Black Metallic Description: Used 2015 Toyota 4Runner Limited 4WD for sale - $32,150, 60,351 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/31/12/05/2007_toyota_4runner-pic-8841646423976633277-152x114.jpeg

2007 Toyota 4Runner V6 4x4 Limited Used Cars in Elmhurst, IL 60126

Good Deal
$1,360 BELOW
CarGurus IMV of $11,355

Price: $9,995

Mileage: 177,459

Location: Elmhurst, IL 60126

Average time on market: 20 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Nautical Blue Metallic Description: Used 2007 Toyota 4Runner V6 4x4 Limited for sale - $9,995, 177,459 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 17, 2017
Quick reply, good communication, A+
Is this review helpful? Yes | No
Sep 7, 2017
I got a great deal on my Toyota Corolla
Is this review helpful? Yes | No
Aug 30, 2017
Emailed back very quickly. Made an appointment to see the car. Got there and the car wasn't clean. Opened sweet & low packages in the door slots. Visor was dirty with finger prints. Pulled down the armrest in the back seat and found a half eaten dog biscuit. For having an appointment, I was very disappointed is the presentation of this car.
Is this review helpful? Yes | No
Aug 18, 2017
Huge, gorgeous facility with many cool features other dealers don't have. Unfortunately that was the best of it. I went in to see a specific car, but before I could see it, the salesperson sat me down and asked for all kinds of personal information. I wanted to see the car first to make sure it was still available. When i pointed this out, she stated that the car was being detailed at the time. Very unfriendly and not in the least bit interested or motivated to make a sale. I walked out. If this was an indication of the customer service I was going to receive at that place, I would rather take my business elsewhere.
Is this review helpful? Yes | No
Aug 11, 2017
Guru9BR4F
They responded appropriately
Is this review helpful? Yes | No
Aug 4, 2017
The dealer had to be called 3 times to get information on the options available in the car. They seemed to be eager to get me to test drive it before I found out about all its features. Specifically, I asked if the car had Navigation, and had to call thrice to get an answer.. that it did not have navigation.
Is this review helpful? Yes | No
Jul 3, 2017
Very prompt and helpful.
Is this review helpful? Yes | No
Jun 22, 2017
I changed my mind to buy the SX model car with infinity radio. They were responding very quickly but we changed our mind to go for SX model. They have EX model.
Is this review helpful? Yes | No
Jun 15, 2017
They were very good at responding but I purchased a vehicle from another dealer
Is this review helpful? Yes | No
Jun 9, 2017
Courteous sales staff, attention to customer needs, made me feel comfortable during the initial process. Absolutely no pressure to buy. Did not buy the car for other reasons.
Is this review helpful? Yes | No
Apr 17, 2017
deenatwo523
10
Dealer responded very quickly and provided contacts info. Have not had time to go in and view the car just yet but will definitely put themon the short list.
Is this review helpful? Yes | No
Feb 26, 2017
Tiida_1303
Worked with nick he was great. Red just not my color.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 5, 2017
The dealer did follow back up quickly. However we ended up purchasing a different car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 13, 2016
Great contact. Attention and responses from their on-line salesman Andy!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 17, 2016
Salesmen was professional, polite and he didn't force me to buy any additional service or equipment.I didn't have to haggle the price either. For the first time I didn't have a headache after buying a car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Marian, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them!  We understand that buying a car is an important decision and we are honored that you chose Elmhurst Toyota. Please feel free to contact us if you have any questions on your new purchase.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Oct 9, 2016
Good
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

We appreciate the kind words, Paul.  We look forward to seeing you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Sep 25, 2016
Wuick response and a very nice selection of vehicles. Would buy here again
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Bob, thank you for the feedback! We are happy to hear of your positive experience at Elmhurst Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Sep 12, 2016
still waiting on a day to go visit in PERSON
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to provide this feedback, Juan. We have reviewed your comments and we encourage you to contact or visit us so we can better understand any issues or concerns at hand and we can work toward a resolution. We look forward to hearing from you.

Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Sep 12, 2016
Service was Great, I received a good deal thanks to Cargurus and Elmhurst Toyota
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to submit this awesome feedback, Gregory. Hearing that you received "excellent service" from one of our sales team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 28, 2016
Quick response
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

We appreciate the kind words, Lori.  We look forward to seeing you again in the future!

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 25, 2016
Sam from Elmhurst contacted me quickly and gave me a quote. Also followed up.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to write this review, Ron. We are pleased to hear that Sam was able to provide an efficient and overall positive experience.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Aug 22, 2016
Very prompt
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your business and this review, Erin. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160
Jun 23, 2016
Arteestgirl
We bought a used Toyota Sienna and love it. Great car, great deal. Thanks to Tamika, Rob, and John for all your help getting our car on the road! Elmhurst Toyota has a great team. We appreciate great customer service! You can feel confident buying from this dealer!
Is this review helpful? Yes | No
Jun 16, 2016
My experience was very good. I ended up buying the vehicle
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you David for taking the time to write your review.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 12, 2016
Went to Elmhurst toyota to see,vechile I get there and don't see red tacoma with topper. I go in to ask. A polish woman tells me they have truck. I go out and she shows me one with no topper. I state that I have been looking at this truck for two weeks with the topper, color red and with 202,000. She states that this one with 202,000 is new. I tell her I saw it on web at elmhurst. She lies to me and states again that they only had it 2 days when I've been watching for 2 weeks. I contact the customer help line at elmhurst toyota and when I tell her about it she hangs up on me. I stated the truck picture was taken in a garage. The polish lady stated all trucks pictures are taken outside.Another lie cause when I got home the pic was changed and the new pic with tacoma red with 202,000 was taken in same garage. They took topper off so they could repost to show less days on market. Elmhurst toyota are liars, and a shady dealership. They think the public is dumb. All I wanted was an honest answer and I maybe would have considered truck. Lying to my face is not a way to get customers. I love toyotas but am telling everyone to STAY AWAY from Elmhurst Toyota!!!
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Hello Georgr.  My name is Rob Smithburg and I am the Internet Sales Manager here at Elmhurst Toyota.  You are confusing this Tacoma with a different one you saw at another dealership.  This Tacoma NEVER had a topper.  We purchased this Tacoma at an auction and if you call me at (630)279-2160 and give me your email address I will be more than happy to send you the original auction posting of this vehicle with a photo that clearly shows that it never had a topper.
May 26, 2016
Great experience bought car for my granddaughter pleasant experience great car!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Kathy for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 21, 2016
Show me a vehicle that was overpriced and had too many problems motor mount was busted suspension is busted did not try to help at all poor rating
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ben for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 6, 2016
Prompt response.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Babu for your review.  Providing outstanding customer service to our customers is our top priority.  Come see us when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 1, 2016
I decided not to deal with these people due to the initial communication via e-mail. Not very professional in my opinion.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Rich for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 22, 2016
Kept harassing me with texts and emails even though I told them I am not interested anymore.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Natascha for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 11, 2016
They called me and then called back to say the car was sold.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Melissa for taking the time to write your review.  Unfortunately any vehicle can be sold at any time.  Especially the really nice ones.  I'm sorry you missed it.  If there is anything else we can do for you please let us know.  We'll be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 4, 2016
RCHibbits
Fast to respond to bad I missed car it was sold
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you RCHibbits for taking the time to write your review.  Unfortunately any vehicle can be sold at any time.  Especially the really nice ones.  I'm sorry you missed it.  If you would like to contact us and let us know the make and model of your perfect vehicle we will be more than happy to try and find another one for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 27, 2016
Great customer service ...
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Carmen for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Feb 24, 2016
Provided answers to all of my questions in a timely manner.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Vince for taking the time to write your review.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Feb 21, 2016
wjs2013
I was contacted by Melissa, who ignored my note asking them not to call me but to email me because I work nights, after calling me at 10am she proceeded to call, text, and email me until I responded. The price they had listed was very high and I asked her what they could do. She responded by asking me what I wanted to pay and added a smiley face to the email. Her interactions continued in this childish manner until I finally offered a lowball price for the car. She then ignored me for three days before responding to say her manager refused the price and I should stop by and see the car and I would understand its value. NOPE! Done playing games. I want a great price on a great car so this was not the dealership for me. Too many wonderful internet dealers to waste your time here.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you wjs2013 for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  It is very surprising that you had an unpleasant experience with Melissa.  She actually has one of the highest Customer Satisfaction scores of any of the the representatives here at our dealership.  In fact recently she was one of only about 40 Toyota salespeople across the country who was awarded an all-expense paid vacation from Toyota based on her sales and the outstanding customer service she provides to her customers.    

If you would like to con
 More ...
Dec 28, 2015
Best deal with a used vehicle that looks brand spanking new!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Matthew for taking the time to write your review.  We have been providing quality pre-owned vehicles to our customers for over 50 years.  We really hope you enjoy yours for a long, long time.  If there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 10, 2015
Great deals on very good used cars, very pleased with the buying experience. I was in and out with my new car in just over an hour. Thanks Melissa and Micki!!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jonathan for taking the time to write your review.  Melissa and Micki are both wonderful employees and they will go out of their way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 4, 2015
Purchased king ranch with ding in windshield which spread across windshield next morning. I call my sales person/s and they didn't return my call. I guess once you drive off the lot they don't care they have made their commission
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Bill for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  I do not know the circumstances of your purchase but our salesperson should have returned your call.  If you would like to contact me to let me know who you worked with I will be more than happy to look into this for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Oct 3, 2015
awesome!! our salesperson PJ, is excellent! the car is perfect!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Roger for taking the time to write your review and for the really nice comment about PJ.  She is a wonderful employee who will go out of her way to offer exceptional customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Read 35 old reviews
Sep 4, 2015
worked with PJ and got a great deal and yes i bought the car
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ron for taking the time to write your review.  PJ is a wonderful employee and goes out of her way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 2, 2015
Fast service very helpful.they got me what I wanted even that I had chapter 7 on my credict
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jorgeo for taking the time to write your review and the positive comment.  If there is anything else we can do for you please let us know.  Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 1, 2015
ermccarthy20
Prompt response but not much progress unless you go there.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you ermccarthy20 for taking the time to write your review.  We try to do as much as we can online with our Internet customers.  However sometimes depending on the vehicle, especially certain pre-owned vehicles, it is better to stop in to wrap things up.

We appreciate your business and if there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 26, 2015
TAlked & explained not what i was looking for
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ammar for taking the time to write your review.  If there there was any miscommunication on our part please let me know.  Providing outstanding customer service is our top priority.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jul 12, 2015
Email response was good, however salesman told me to buy a car from a different dealer because "it's a good deal." Didn't even want to try to make a sale.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Barb for taking the time to write your review.  We are very aggressive with our online pricing which does not leave us much, if any, room to negotiate.  By quoting our lowest price right from the beginning we have earned the business from far more customers than we have lost.  Most of our customers really appreciate our way of doing business.  However it is possible that another dealership could have a lower price on a vehicle.  Maybe they are listing a “loss leader' vehicle or just need to hit a major quota.  If this is the case and they have an extremely low price on a vehicl
 More ...
Jul 8, 2015
jeffwags
Overall positive experience
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Jeff for taking the time to write your review and the positive comment.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 10, 2015
Pj was amazing, very helpful and gave me a good deal.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Graciela for taking the time to write your review and for the positive comments.  PJ is a wonderful employee and goes out of her way to offer outstanding customer service.  Please let us know if there is ever anything else we can do for you.  We'll see you when you're ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 30, 2015
Amazing customer service, representatives were very nice and not pushy! I loved it there.purchase went smooth and very informative made sure I understood everything!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Kasia for taking the time to write your review.  Providing outstanding customer service to our customers is our #1 priority.  We really appreciate your business and if there is ever anything else we can do for you please let us know.   We'll see you when you are ready for your next vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 13, 2015
After I test drove the vehicle and agreed on price I discovered that at delivery they had removed the all season floor mats. When I inquired why they were not in the car the salesman said they were not part of the car and would cost an additional $600. ...Classic bait and switch. In truth I should have walked out but I purchased the car and drove directly to Weather Tech's showroom and purchased a more complete set for $400
1 of 1 people found this review helpful.
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Response from Elmhurst Toyota:

Thank you Alex for taking the time to write your review.  We appreciate and learn from all reviews whether they are positive or negative.  If you could please contact me at (630)279-2160 I will be more than happy to look into this for you.  

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 1, 2015
Great business
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Marlene for taking the time to write your review.  We appreciate your business and look forward to serving you for many years to come.  Please let us know if there is ever anything we can do for you.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Dec 9, 2014
Excellent Experience! Internet sales and manager were very accommodating! The experience went just as I'd hoped it would! PJ (sales) knew exactly what I wanted, listened to me and stayed positive throughout! My overall experience was the BEST and most comfortable I've ever had purchasing a vehicle! Positive environment / friendly personnel - highly recommend to anyone!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Mark for taking the time to write your review and for the positive comments.  PJ is a great employee and takes great pride in offering outstanding customer service.  Please let us know if there is ever anything else we can do for you.  Enjoy your vehicle and we'll see you when you're ready for your next one.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Oct 31, 2014
Jeff was AWESOME!! He did everything he said he would do! Highly recommend this place! !!
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Frannie for taking the time to write your review.  Jeff Cummings is a great employee who takes very good care of his customers.  He appreciates your positive comments.  If there is ever anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manager
Elmhurst Toyota/Scion
Oct 18, 2014
Dealer followed up immediately and was respectfully persistent but not at all pushy. Every question I had was answered quickly and thoroughly. We didn't end up buying from them but I would refer them to anyone looking for a good deal on a high quality used vehicle.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Shar for taking the time to write your review and for the positive comments.  Come back and see us when you're ready for your next vehicle.
Sep 12, 2014
Folks were great to deal with and showed me several vehicles that they thought I would consider. That was above and beyond what I expected. I would recommend them hands down. I dealt with William Perez, didn't push anything on me just helped to find what I was looking for.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you John for taking the time to write your review.  We really appreciate your business and look forward to serving you for many years to come.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 27, 2014
They are very friendly & help full
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Shaheen for taking the time to write your review.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 25, 2014
good
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Ifeoma for taking the time to write your review.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 14, 2014
psqd
Elmhurst Toyota has been very prompt with information.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to write your review.  If you need any additional information just let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jul 25, 2014
Jeff Cummins is great.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Brian for taking the time to write your review of Jeff.  He has been an outstanding salesperson for us for quite some time.  We really appreciate your business and look forward to serving you for many, many years.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 13, 2014
Stay away. Dealer has wrecked cars... Do not trust Car Fax.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  For over 50 years we have taken pride in the pre-owned vehicles we have offered our customers.  Our policy is that any vehicle traded in that was involved in a serious accident would immediately be wholesaled.  If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Jun 6, 2014
I wanted a specific Toyota Sequoia but my credit & income didn't allow it. Instead of searching for something that would suit my situation, he sent me away & he was angry as though I wasted his time. I would never go back there again!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  Believe us when we say that we want every customer who drives on to our lot to drive off with one of our vehicles.  Ultimately though it is the banks that make the final decision.  If you could please call me at (630)279-2160 I would like to find out more about what happened and also find out who you spoke with here at our store.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
May 12, 2014
they responded quickly and I'm about to purchase....
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Mark for taking the time to write your review.  We really appreciate your business.  Thanks again.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 27, 2014
Excelent service, friendly people.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Miguel for taking the time to write your review.  We really appreciate your business.  If there is anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 25, 2014
Very resposive
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Janet for taking the time to write your review.  Customer satisfaction is our #1 priority.  Please let us know if you need any additional information.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 22, 2014
good experience. sales people were friendly and knowledgeable.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Luis for taking the time to write your review.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 10, 2014
Awesome
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Abdul for taking the time to give us a 5 star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 27, 2013
service for purchase was very good. Had to negociate for fair trade in value. Got good price for replacement vechile. Would try them again, but like every dealer I have eve been to one deal a a time.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you John for taking the time to write your review.  We really appreciate your business and look forward to the opportunity to earn it again sometime down the road.  Enjoy your vehicle.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 20, 2013
They advertised incorrectly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority.  We do everything possible to make sure our vehicle descriptions are accurate. If you could please call me at (630)279-2160 I would like to find out more about what happened.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 12, 2013
goldie123
Dealer responded quickly. Haven't purchased a car yet from anyone.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Goldie for the opportunity to earn your business.  Customer satisfaction is #1 priority.  If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Nov 2, 2013
GoodDeal111
Absolutely the best and most respectful dealer in town. Very courteous to women. Answered my questions, took every minute I needed; it turned out I needed a number of hours to make my decision. Were most eager to negotiate down the last detail. Highly recommended. Also, my English is superb, but I liked how all the salespeople were respectful and many spoke more than one language.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for taking the time to give us a 5-star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Sep 10, 2013
Sales agent responded promptly. It was just an inquiry so no additional calls.
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Nick for the 5-star rating and the opportunity to earn your business.  Customer satisfaction is #1 priority.  If there is anything we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Aug 3, 2013
Recommend
Is this review helpful? Yes | No

Response from Elmhurst Toyota:

Thank you Matthew for taking the time to give us a 5 star rating.  We really appreciate your business.  If there is ever anything else we can do for you please let us know.

Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Apr 13, 2013
Dealed wanted $4000 over the advertised price. Why do they even bother to advertise a price they cannot deliver?
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Customer satisfaction is our #1 priority. If you could please call me at (630)279-2160 I would like to find out more about what happened. In the 8 years that I have been with Elmhurst Toyota this is the first time anything like this has ever been brought to my attention.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion
Mar 12, 2013
They went out of their way to be helpful. I would contact them again.
Is this review helpful? Yes | No
Aug 28, 2012
Cabrio_12637
Over all a good experience. Melissa Garcia was our sales women and she was excellent. There was a slight misunderstanding with the sales manager but overall not a bad experience.
Is this review helpful? Yes | No
May 9, 2012
Way over priced on there vehicles!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Elmhurst Toyota:

Thank you for your feedback. Most of our vehicles listed here on CarGurus have either a "Good Deal" or "Fair Deal" rating. If you could please call me at (630)279-2160 I would like to address your concern.  Customer satisfaction is our top priority.
Rob Smithburg
Internet Sales Manger
Elmhurst Toyota/Scion

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