Elephant Auto Group Katy

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22811 Katy Fwy
Katy, TX 77450

Sales: (281) 762-1172

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 7, 2016
Wasn't the car, color or price on-line. Rep said to send what was on-line and she would research it. Sent info, didnt hear back from her for 4 days later. I have been looking elsewhere ever since.
2 of 2 people found this review helpful.
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Sep 21, 2016
Very oh hum, felt like no real interest in selling a car.
2 of 2 people found this review helpful.
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Sep 15, 2016
I asked they send a carfax but so far they haven't sent it. That was about 2 weeks ago. Lady on phone was pleasant, good experience. Just waiting for carfax.
2 of 2 people found this review helpful.
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Sep 11, 2016
Was contacted by a different location than the one the vehicle was located. The car was very overpriced and they were not very welcoming. I felt like I was a bother to them asking about the jeep.
1 of 1 people found this review helpful.
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Aug 28, 2016
Th Elephant Group sent me a text saying they enjoyed speaking with me when in fact, no one ever called me.
2 of 2 people found this review helpful.
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Jul 8, 2016
Answered request before I could finish writing sorta speak .
1 of 1 people found this review helpful.
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Jul 5, 2016
Very honest and up front. I would purchase a car from them anytime.
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Jun 3, 2016
Car not available even though just posted. Offers a car at 3x the price. Test drive a 2006 Toyota and find glass shards and blood and a shredded wiper blade. Asked for CarFax report and was told the only wreck was a fender bender in 2008. So I'm supposed to believe the car sat for 8 years and was repaired but no one in 8 years ever bothered to clean it out? These guys are shysters and scam artists... STAY AWAY!!!
2 of 2 people found this review helpful.
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May 3, 2016
Very professional and met my needs
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May 2, 2016
The sales person they don't have control with the inventory, they don't have customers services tactics.
1 of 1 people found this review helpful.
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Apr 30, 2016
Contacted me two days from my initial contact and stated the vehicle price was $8k more than advertised. When I made an inquiry to the dramatic jump they told me they would talk to finance and get back to me. I still haven't heard back.
2 of 2 people found this review helpful.
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Jan 18, 2016
Got a call back nearly a week later. First contact tried to mislead. Located car at different lot. Still interested.
1 of 1 people found this review helpful.
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Read 15 old reviews
Jul 28, 2015
Took a while to hear back from them
1 of 1 people found this review helpful.
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Jun 22, 2015
RobertoC22
They got back to me right away and gave me all the information that i need. Cars are good.
0 of 1 people found this review helpful.
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Jun 1, 2015
Dealership lied when I called and asked if vehicle was former rental. They told be no, but carfax said rental.
2 of 2 people found this review helpful.
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Feb 22, 2015
Horrible customer service! Car was dirty and convertible top was broken. Inside of car smelled like cigarette smoke and wasn't allowed to look at a car until a credit check and pay stubs were presented.
2 of 2 people found this review helpful.
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Nov 7, 2014
Don't follow through with your request. Either come in and buy a car or you are asking for to much or to specific of questions. The Pathfinder had been previously wrecked but no spoke of and didnt want to respond to request dor carfax. I got it myself and can't get anyone now to respond about damages from the accident/details and the price now has been jacked up $2000 more now. The TxDMV quotes a much lower fair value price for the state. This price is used as the cost for registration of a purchased vehicle.
2 of 2 people found this review helpful.
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Aug 20, 2014
steveharen
5
Renee responded very quickly and positively. I expressed interest in a car her dealership had for sale. I live 140 miles from Houston. She asked me to call her before I drove to Houston to look at the car to be sure it was still available. She was very friendly and helpful.
0 of 1 people found this review helpful.
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Jul 16, 2014
I think one star would be too much for this company. I had 2014 suburban set up to have a gm from a dealership to look at he got there and the vehicle had disappeared. No one new anything but they said they would call him in the morning so he could look at it. Of coarse no call the first day he waited to the second day to contact them and all of a sudden the vehicle might have been sold. Again they didn't know. Mean while I had called the saleswoman Sue repeatedly with no answer it return call. Finally the third day I receive a text from her asking was there another vehicle I was interested in? I called her to ask what was going on and she said I guess it was sold and I asked why she had not contacted me till now. She had no answer I then told her to not worry about it u would take my business and money else where . Horrible service They are a waste of time
2 of 2 people found this review helpful.
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Mar 16, 2014
shysters low rent lied about having "ONLY" vehicle I was interested in. Showed up, no one there knew anything about it. Have fake internet person who is always "off" that day even though they were texting you all day...... Scumbags. Just a note: could have bought truck if it was there, spent 27K on different one at good dealer. Me and my 790 credit score bought elsewhere.
1 of 1 people found this review helpful.
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Feb 22, 2014
Raytyson
Good experience overall
0 of 1 people found this review helpful.
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Nov 24, 2013
Stay away from Jimmy, he is a snake...once you sing off on you contract he will have a attitude if you need anything after that...they will sign off on the we owe form while your there then send a different we owe form to shop and get one maybe two of the original things fixed...STAY AWAY
2 of 2 people found this review helpful.
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Sep 25, 2013
Poor customer service
2 of 2 people found this review helpful.
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Jul 9, 2013
Prompt
0 of 1 people found this review helpful.
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May 1, 2013
These guys just didn't know anything about the vehicle. All my questions had a long pause with a some weird answers. They were kind of nice though.
2 of 2 people found this review helpful.
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Apr 19, 2013
Poor service not very helpful price advertised not real price
2 of 2 people found this review helpful.
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Nov 16, 2012
We bought our first car from Elephant Auto and we had a wonderful experience. They treated us fairly and we walked away feeling like we got a good deal. I highly recommend checking them out!
0 of 1 people found this review helpful.
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