Elder Ford
Internet Approved, Blue Oval Certified
777 John R Road, Troy, MI 48083 - Map & Directions
Sales: (586) 554-2595 |
Service: (844) 502-5565 |
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42.54100036621094
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Troy, MI 48083
Elder Ford
777 John R RoadTroy, MI 48083
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David
Aug 19, 2016
Requested that I not be contacted by phone (email only) and I received phone call at work next morning.
Response from Elder Ford:
David,
I apologize that you were contacted by phone -- even though your requested email communication only. While our Sales Consultant did restrict his communication to email only, our Survey Company did not see your request and hence made a follow-up call to you. I have reached out to the company and instituted new procedures that will prevent this from happening n the future. Sorry for the inconvenience and thanks for bringing this to my attention.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
I apologize that you were contacted by phone -- even though your requested email communication only. While our Sales Consultant did restrict his communication to email only, our Survey Company did not see your request and hence made a follow-up call to you. I have reached out to the company and instituted new procedures that will prevent this from happening n the future. Sorry for the inconvenience and thanks for bringing this to my attention.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
CarGurus
https://www.cargurus.com
Leraisia
Jun 27, 2016
I got an automated response back. After emailing the broker, I never got a response back.
Response from Elder Ford:
Leraisia,
Thanks for contacting Elder Ford regarding the 2014 Chevrolet Impala. I spoke with Mark Hawkins, our Sale Consultant who received your initial inquiry. He did respond asking what additional information you were seeking. If you did not see his response, perhaps it went into your spam/junk folder. In any event, we are very interested in working with you. Please give Mark a call directly at 248-597-5127 or email him at mhawkins@elderford.com, or if you prefer, you may contact me Mike Stewart, Director, Digital Sales and Marketing at 248-597-5109 or mstewart@elderautogroup.com. We look
More ... Thanks for contacting Elder Ford regarding the 2014 Chevrolet Impala. I spoke with Mark Hawkins, our Sale Consultant who received your initial inquiry. He did respond asking what additional information you were seeking. If you did not see his response, perhaps it went into your spam/junk folder. In any event, we are very interested in working with you. Please give Mark a call directly at 248-597-5127 or email him at mhawkins@elderford.com, or if you prefer, you may contact me Mike Stewart, Director, Digital Sales and Marketing at 248-597-5109 or mstewart@elderautogroup.com. We look
Leraisia,
Thanks for contacting Elder Ford regarding the 2014 Chevrolet Impala. I spoke with Mark Hawkins, our Sale Consultant who received your initial inquiry. He did respond asking what additional information you were seeking. If you did not see his response, perhaps it went into your spam/junk folder. In any event, we are very interested in working with you. Please give Mark a call directly at 248-597-5127 or email him at mhawkins@elderford.com, or if you prefer, you may contact me Mike Stewart, Director, Digital Sales and Marketing at 248-597-5109 or mstewart@elderautogroup.com. We look forward to hearing from you.
Sincerely,
Mike Stewart Less ...
Thanks for contacting Elder Ford regarding the 2014 Chevrolet Impala. I spoke with Mark Hawkins, our Sale Consultant who received your initial inquiry. He did respond asking what additional information you were seeking. If you did not see his response, perhaps it went into your spam/junk folder. In any event, we are very interested in working with you. Please give Mark a call directly at 248-597-5127 or email him at mhawkins@elderford.com, or if you prefer, you may contact me Mike Stewart, Director, Digital Sales and Marketing at 248-597-5109 or mstewart@elderautogroup.com. We look forward to hearing from you.
Sincerely,
Mike Stewart Less ...
CarGurus
https://www.cargurus.com
alex
Apr 25, 2016
Salesperson tried to find me the right vehicle. They just didn't have what I wanted in stock. No pressure, just pointed out options. Good try.
Response from Elder Ford:
Alex,
Thanks for your positive review, please check back with us as we have expanded our inventory and may now have want you were looking for.
Mike Stewart
Director, Digital Sales and Marketing
Thanks for your positive review, please check back with us as we have expanded our inventory and may now have want you were looking for.
Mike Stewart
Director, Digital Sales and Marketing
CarGurus
https://www.cargurus.com
Chad
Apr 11, 2016
Although the car was already sold the
dealer took the time to contact me &
answer a couple questions that I had.
Response from Elder Ford:
Chad,
Thanks for your review. Sorry that the vehicle you wanted was sold. Please keep us in mind for your future vehicle needs.
Thanks,
Mike Stewart
Director, Digital Sales and Marketing
Thanks for your review. Sorry that the vehicle you wanted was sold. Please keep us in mind for your future vehicle needs.
Thanks,
Mike Stewart
Director, Digital Sales and Marketing
CarGurus
https://www.cargurus.com
jbeck16
Apr 6, 2016
0
found a used vehicle on their web site. contacted them, agreed over the phone on price, financing, pending test drive 2 days later. arrived to test drive, vehicle not detailed, vehicle drove fantastic and was in good working order. went to inspect tire iron, jack storage area. it was full of water, jack and tire iron rusted. they asked for time to diagnosis issue and said they'd send to service and get back to me. got online to email sales manager about progress the following evening and make sure vehicle had been removed from their web site. not only was vehicle still listed, they had increased the price. they had vehicle for 2 months prior to my inquiry, and did not realize it was leaking and retaining water, they had a day and a half to get it detailed knowing I was coming to purchase it. I found the water issue in a 30 min test drive and inspection. if they didn't know it was full of water, they couldn't have inspected it very thoroughly when they took it in originally. the fact that they took the time to get on their web site and raise the price while we still had a pending deal on the vehicle is despicable. I wouldn't buy a used vehicle here
Response from Elder Ford:
JBeck16,
I apologize for the inconvenience we caused you regarding the Pre-Owned Jeep Wrangler Sahara 4X4. The rear hatch had a leak which, after the heavy rains we had in late March, caused water to collect in the spare tire well. Typically, the drain hole in the spare tire well would have allowed the water to drain out. Unfortunately that hole was plugged causing the water to collect. It is my understanding that we corrected the hatch leak, un-plugged the drainage hole and replaced the rusted jack and tire iron. In addition, we offered you a lower price on the vehicle to hopefully make up
More ... I apologize for the inconvenience we caused you regarding the Pre-Owned Jeep Wrangler Sahara 4X4. The rear hatch had a leak which, after the heavy rains we had in late March, caused water to collect in the spare tire well. Typically, the drain hole in the spare tire well would have allowed the water to drain out. Unfortunately that hole was plugged causing the water to collect. It is my understanding that we corrected the hatch leak, un-plugged the drainage hole and replaced the rusted jack and tire iron. In addition, we offered you a lower price on the vehicle to hopefully make up
JBeck16,
I apologize for the inconvenience we caused you regarding the Pre-Owned Jeep Wrangler Sahara 4X4. The rear hatch had a leak which, after the heavy rains we had in late March, caused water to collect in the spare tire well. Typically, the drain hole in the spare tire well would have allowed the water to drain out. Unfortunately that hole was plugged causing the water to collect. It is my understanding that we corrected the hatch leak, un-plugged the drainage hole and replaced the rusted jack and tire iron. In addition, we offered you a lower price on the vehicle to hopefully make up for your inconvenience. My understanding is that you did not accept our lower price offer. Regarding the price increase, after you declined to purchase the vehicle, we did re-list the vehicle with a slightly higher price that reflected the cost of repairing the leaking hatch. Again I apologize for the inconvenience we may have caused you. We stand behind our pre-owned vehicles and would never intentionally sell any vehicle with a known problem such as a seal leak.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
Elder Auto Group Less ...
I apologize for the inconvenience we caused you regarding the Pre-Owned Jeep Wrangler Sahara 4X4. The rear hatch had a leak which, after the heavy rains we had in late March, caused water to collect in the spare tire well. Typically, the drain hole in the spare tire well would have allowed the water to drain out. Unfortunately that hole was plugged causing the water to collect. It is my understanding that we corrected the hatch leak, un-plugged the drainage hole and replaced the rusted jack and tire iron. In addition, we offered you a lower price on the vehicle to hopefully make up for your inconvenience. My understanding is that you did not accept our lower price offer. Regarding the price increase, after you declined to purchase the vehicle, we did re-list the vehicle with a slightly higher price that reflected the cost of repairing the leaking hatch. Again I apologize for the inconvenience we may have caused you. We stand behind our pre-owned vehicles and would never intentionally sell any vehicle with a known problem such as a seal leak.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
Elder Auto Group Less ...
CarGurus
https://www.cargurus.com
Jeffrey
Oct 13, 2015
Zaid was very helpful through the
process. Very open and honest
delivering everything as
promised.
Response from Elder Ford:
Jeffrey,
Our goal is to meet and exceed your expectations in every way that customers interact with our dealership. Thanks for your kind words and we really appreciate your business.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
Our goal is to meet and exceed your expectations in every way that customers interact with our dealership. Thanks for your kind words and we really appreciate your business.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
CarGurus
https://www.cargurus.com
Jabeous
Jul 20, 2015
Response from Elder Ford:
Jabeous,
Thanks so much for your review. We appreciate your loyalty and your business. Our interest rates are determined by our banks and our pre-owned vehicles are "Market Priced" based on similar vehicles in a 25-mile radius to our dealership.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
Thanks so much for your review. We appreciate your loyalty and your business. Our interest rates are determined by our banks and our pre-owned vehicles are "Market Priced" based on similar vehicles in a 25-mile radius to our dealership.
Sincerely,
Mike Stewart
Director, Digital Sales and Marketing
CarGurus
https://www.cargurus.com
Johnnie
May 16, 2015
Response from Elder Ford:
Johnnie,
I am sorry that our Pre-Owned vehicle sales consultant did not get back to you regarding the Touareg warranty. Unfortunately, that vehicle has been sold. Please let me know if any other new or Pre-owned vehicle in our inventory is of interest.
Again, sorry for the inconvenience.
Mike Stewart
Director of Digital Sales and Marketing
586-917-5825
I am sorry that our Pre-Owned vehicle sales consultant did not get back to you regarding the Touareg warranty. Unfortunately, that vehicle has been sold. Please let me know if any other new or Pre-owned vehicle in our inventory is of interest.
Again, sorry for the inconvenience.
Mike Stewart
Director of Digital Sales and Marketing
586-917-5825
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