El Dorado Motors

2150 N Central Expy
Mckinney, TX 75070

Sales: (469) 919-5985

Service: (800) 490-6311

Today 9:00 AM - 9:00 PM
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2014 Jeep Grand Cherokee Limited Used Cars in Mckinney, TX 75070

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Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Jazz Blue Pearl Description: Used 2013 Dodge Charger for sale - $17,498, 42,925 miles with Bluetooth, Backup Camera, Remote Start, Navigation System
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Nov 29, 2017
ARThomas
Responded to question promptly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Our team is here to help and we're happy to help!
Nov 2, 2017
They were excellent. No problems at all. Nice people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thank you for the kind words and the excellent review, Bill!
Oct 25, 2017
GuruZWY5L
Prompt follow up with honest information even though it lead me not to purchase (hail damage).
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

We're happy to know that our team provided you with excellent service! Let us know if there are any other car or service needs we can meet for you in the future!
Oct 19, 2017
Nice people to work with
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thank you for the great review Shawn! We're happy that we could have a nice, friendly staff to assist you. Come back again soon!
Oct 14, 2017
Great experience. Steve was easy to deal with and very friendly. Was able to drive this car home that day.
Is this review helpful? Yes | No

Response from El Dorado Motors:

We couldn’t be happier to hear that you're satisfied with your experience with us, Lynette. Please let us know if there is anything else we can do for you.
Oct 7, 2017
Very fast response on return call. Sent pictures and gave info that I requested on the vehicle. We performed credit check and started paperwork on the vehicle. Had a verbal agreement. I had to take off work to go to the lot, I schedule a day off of work. The day before making the trip Justin the sales manager called and informed me he had already sold the vehicle out from under me! He then offered me a vehicle that was not comparable to the one we were trying to buy. The next day the sales man called wondering where we was and why we had not showed up, I had to inform him that his manager sold the vehicle out from under me and that we were not interested in the substitute that they had offered.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Anthony I am very sorry we could not end up making a deal.  We did receive your information for you to purchase the vehicle.  However it is a dealership policy that we do not hold cars or take deposits just to be fair to our customers and sales people.  I did tell you that once you could give me confirmation of when you would be off work and be able to head this way from orange tx I would then hold the vehicle.  Unfortunately we didn't make it that far in the process and the vehicle sold before you were able to get off of work.  Please pick out another vehicle on my lot I will take care of pri
 More ...
Sep 12, 2017
Contacted me 3 days after I requested information, this was conviently after the sales events were over. Prices are 4-6k more than other dealers. The sales manager implied I could not afford the car, he obviously doesn't research his customers.
3 of 3 people found this review helpful.
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Aug 27, 2017
Good
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thanks for letting us know!
Aug 16, 2017
Guru9FXFJ
Steve Miller was a pleasure to work with. He fulfilled every promise he made.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

We are glad to hear you enjoyed working with Steve! Come back and visit us again!
Aug 15, 2017
Guru9P7T6
They are truly business people they are doing great well done ooo
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thanks for the positive rating! We are so glad you enjoyed your time with us!
Jul 19, 2017
Scheduled an appointment to see the truck. Tomorrow.
0 of 4 people found this review helpful.
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Response from El Dorado Motors:

We hope you enjoyed looking at the truck, James!
Jul 16, 2017
Customer Service was good. Messaged on the price and was called back within 15 minutes.
2 of 2 people found this review helpful.
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Response from El Dorado Motors:

Thanks for the positive comments, Scott! We are glad we were able to get back with you in a timely fashion!
Jul 11, 2017
Nice people a El Dorado but once they get your number they will call you until you buy
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thanks for the positive rating, Phil! We hope we have the pleasure of working with you in the future.
Jun 28, 2017
Lindsey was our sales associate and we couldn't of gotten luckier!! She met our every need and was beyond patient with us. This is my first Mazda so I don't know the long life quality of the vehicle, but I can say that I will by a second Mazda when it is time to from El Dorado Mazda McKinney,TX. just from the great experience we had there. Side note: While we were shopping for our car, there was a couple that came in and stated to another sales associate that they bought their first Mazda there 8 years ago and were back to buy another. That is a lasting impression and I really feel the same way; if its 5yrs or 8yrs, we will be back to buy another car from El Dorado Mazda McKinney,TX. Thank you for making this experience a great one!!
2 of 2 people found this review helpful.
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Response from El Dorado Motors:

Hi Anthony, we are so glad that you enjoyed your experience with Lindsey! Come back and visit us anytime!
May 27, 2017
Very professional and helpful.
0 of 1 people found this review helpful.
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Response from El Dorado Motors:

Thank you for the kind review, Tyris! We are glad to hear you had a positive experience with us. Take care!
Apr 18, 2017
Sounds like a good dealership willing to work with you, great dude called me as soon as I put the inquiry in. Treated me like a good friend! Thanks
Is this review helpful? Yes | No
Mar 30, 2017
Great experience
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 10, 2017
They sold me a car that has S major transmision leak. I asked him specifically if it had any leaks. The bad thing is. It's the 2014 Chrysler 300 and I can't even check the fluid or add. I have to make it to work the rest of week and make it to Chrysler dealership Monday and hope the transmision has enough left in it
10 of 11 people found this review helpful.
Is this helpful? Yes | No
Feb 27, 2017
LuvRanger
We went to look at the car. Wally is so helpful and straightforward. He also treats us respectfully. We ended up getting it and the process was easy. He even trusts us to bring the car home and bring the payment back the other day. The car was cleaned new and shiny.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thank you for taking the time to share your experience with us! We're glad you had such a great experience working with Wally. He's certainly an asset to our team. We hope you're enjoying your new vehicle!
Feb 5, 2017
The dealer responded back quickly and provided all the details I asked for. I traveled from another state to make the purchase and the process was extremely quick. I spent less than two hours there, and then I was back on the road. There was no pressure, just straight business.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 10, 2017
Purchased truck. Pleasant experience. No run around.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Jim, thank you for taking the time to leave us your review! We are glad to hear that you enjoyed your recent experience. Please let us know if there is anything we can do to make your next visit with us a 5-star one. Thank you for coming in!
Dec 24, 2016
Quick professional response
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

Thank you, Donald, and we hope you enjoy your new car!
Dec 18, 2016
Dealership was quick in replying and in getting me additional pictures and information. However the XTS has hail damage and a few other things that were not mentioned, told it was cherry. I felt like I wasted my time.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 10, 2016
nice text message...I just did't go and look..
1 of 1 people found this review helpful.
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Response from El Dorado Motors:

Thank you for letting is know how we're doing, Cynthia!
Oct 28, 2016
The dealer sales person was very helpful and not pushy. I actually purchased the vehicle I went to look at.
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for sharing about your experience with us, Ralph! We appreciate your comments and your business! let us know if there is anything else we can help you with!
Oct 21, 2016
Only problem with these guys is the distance from where I live good response time
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for letting us know about your experience, Landon!
Oct 12, 2016
The salesman and sales manager were clear and straight forward. The title clerk was rude and unwilling to transfer our disabled veteran's license plate from our old car. He even sent us to the Colin county tax assessor's office to make the transfer ourselves. The tax assessor sent us back to the dealership to explain to the dealership that they had the authority to affect the transfer. We got a call that our "new" plates were ready for pick up, only they were not our DAV plates. They finally got it straightened out, but it was a hassle.
Is this review helpful? Yes | No

Response from El Dorado Motors:

Mark, thank you very much for providing feedback about your experience with our team. We're sorry to hear that you're not 100% satisfied and we have made note of the issues that you experienced so that we can correct those in the future. We appreciate your business and we hope to have you back in again in the future.
Oct 4, 2016
Earnest Schoolcraft was very friendly and helped us out a lot. We appreciate everything he did.
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thank you very much for telling us about your visit with Earnest, Ron! We appreciate your business and we hope to have you back again in the future!
Sep 24, 2016
Want give me a price on line Don't know why ? Looking to buy Are maybe there trying to get as much as they can Out of me. Ask for price No price I know how much I will pay Why don't they know what the lowest price they will sale for ?
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2016
They are very helpful, they were looking at what I needed not how much can we make off them. Will do business with them again
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for letting us know about your visit, David! Wen're happy to have helped. We look forward to having you back again in the future.
Sep 18, 2016
Great service from start to finish
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from El Dorado Motors:

We're happy to hear that you enjoyed your visit, Ben! Thanks for coming in to work with us!
Sep 12, 2016
Easy purchase. Steve Miller was great from start to finish. Had a little hiccup in finance, Gus in finance took care of. Highly recommend El Dorado motors!
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for recommending us, Tom! We appreciate your business and we hope to have you back in again in the future!
Sep 8, 2016
U should buy from them they treat there customers with respect and try to please there customers
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for the great compliments, Tony! Let us know if there is anything else we can help you with!
Sep 6, 2016
This was a very good experience from the beginning to end. I was contacted by both the sales rep and sales manager. They answered questions quickly and efficiently without asking a myriad of self-serving questions. They allowed me to test-drive the vehicle for 24 hours. They brought up a body damage issue that i had not noticed. They offered to fix it, but I decided I would rather get $500 dollars off the price. They had no problem giving the extra $500 off the already well-discounted vehicle. Steve Miller was my representative. Steve is a great guy.....he worked with me as I required. The only complaint was that when I came to pick up my Nissan Leaf (all electric) it was only charged to 66 miles and I had a 53 mile drive. Due to driving conditions it took more "mile" than expected to get home and my car ran out of electricity before I got home. Fortunately, there was a Nissan dealership on the way home and I was able to plug in there for free. Despite this anxiety, I still highly recommend Steve and El Dorado Motors
Is this review helpful? Yes | No

Response from El Dorado Motors:

Tom, thank you for taking the time to let us know about your experience working with our team. We're thrilled to read that you enjoyed your visit to purchase your Nissan Leaf! We greatly appreciate your business and we look forward to working with you more in the future!
Sep 5, 2016
Drove 2.5 hours, already had car picked out, already had pre-approved financing. Still took over 4 hours to complete deal!! Felt insignificant!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 31, 2016
well i inquired about the vehicle for more pictures before i got pictures my sales man sold it to someone else lol i mean you could have gave me the benefit of the doubt to say yes or no
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 9, 2016
We asked for the price through e-mail and were quickly answered. We arrived and test drove the car, and we were on the way home within hours. We were very pleased with the experience. No up selling or pressure to buy more options.
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thanks for letting us know about your experience, Mitchel! We're happy to have helped you find your new car and we hope to have you back in again in the future!
Jul 11, 2016
Enrique a great sales person
Is this review helpful? Yes | No
Jul 6, 2016
They replied to me for a credit application. When I submitted the credit application I got no response after several several attempts to the finance manager, the salesman, and the sales manager. Nobody responded to me at all.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2016
I was treated good, they even delivered my car to my home. I drove to see it, they brought it home after the deal. Easy to deal with. .Mr.Steve Miller was great .
Is this review helpful? Yes | No
Jul 3, 2016
Salesman responded very quickly each time. Made a offer after several days and it ended quickly. No counter offer.
Is this review helpful? Yes | No
Apr 22, 2016
I did not visit this dealer before I bought my car. The dealer called and was very encouraging. But I found the car I purchased before I arranged for a visit to this dealer.
Is this review helpful? Yes | No

Response from El Dorado Motors:

Cliff, we're sorry to hear that we did not have an opportunity to assist with purchasing your vehicle. We're always happy to help with any and all of your vehicle needs and please let us know if there is anything else we can help you with!
Apr 13, 2016
2 people have contacted me in a short time. very good
Is this review helpful? Yes | No

Response from El Dorado Motors:

Thank you for letting us know how we're doing, Duane!
Apr 11, 2016
I never went back. Ernest was great over the phone, my wife did not like the color of the vehicle.
Is this review helpful? Yes | No
Apr 4, 2016
No problems very polite
Is this review helpful? Yes | No
Mar 15, 2016
could not agree on price sales manager called my house not cell as i was at work didn't get home till 10;00 had sales manager got me at work we could have made deal salesman dropped ball not giving good phone # , they seemed like great dealership!
Is this review helpful? Yes | No
Feb 26, 2016
The man was very friendly however the van was sold before I could get there
Is this review helpful? Yes | No
Feb 25, 2016
Called and texted
Is this review helpful? Yes | No
Jan 16, 2016
Sold the truck..but he did call back
Is this review helpful? Yes | No
Jan 11, 2016
Responded but slow on details and more photos.
Is this review helpful? Yes | No
Jan 8, 2016
Eventhough the Dealership was closed, I received a call back within 30 mins. The salesman's name that I worked with was Steve Miller. I explained that I was coming from an hour away to view the car and when I arrived he had the car(cold) and ready for viewing. The car was detailed and in great condition. No hassle, no pressure. I did purchase the car that following Monday. My overall experience was an excellent one and I recommend this dealer.
1 of 1 people found this review helpful.
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Read 20 old reviews
Dec 10, 2015
By the time they contacted me I had already decided on a vehicle. They did respond though and were very professional.
Is this review helpful? Yes | No
Nov 30, 2015
Excellent customer service from both Steve and Ryan. Highly recommend them. Very nice and knowledgeable. Steve sent me the Carfax, called and emailed with the car details. They tried to help me by trying to find something I would like and that was within my budget. Unfortunately they couldn't find anything or match my budget.
Is this review helpful? Yes | No
Nov 24, 2015
Very professional service. If you are looking at financing talk to Gus and only Gus. Amazing service.
1 of 1 people found this review helpful.
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Oct 30, 2015
I had an awesome experience. I couldn't recommend them more.
Is this review helpful? Yes | No
Oct 27, 2015
Follow up was good but I moved to different vehicle.
Is this review helpful? Yes | No
Oct 21, 2015
OK
Is this review helpful? Yes | No
Sep 20, 2015
Chris was great. The car we were inquiring about had a deposit on it when we got there. They didn't try to to sell my mother something that didn't fit her needs or budget.
Is this review helpful? Yes | No
Sep 8, 2015
The vehicle I was interested in purchasing was in great shape and the staff was professional and courteous, however, the price was above the local market values from all research I'd done and negotiations stalled.
Is this review helpful? Yes | No
Aug 30, 2015
Jtzcre8
TL;DR - Dealer was slow to respond via email or phone (blamed it on them being very busy); made promises to contact me with info by a certain time and didn't meet those; dodged my multiple requests for more photos (likely in order to hide the very bad condition on the car); vehicle was in very poor exterior condition and the dealer could not give any details on the mechanical condition; then presented me a "great offer" AS-IS on the vehicle (a price which they then lowered publicly a week later). Dealer was highly recommended by family members who had purchased at least four vehicles from them previously, but this experience was very upsetting. Contacted dealer attempting to get more photographs, price, and details on the car and then traded emails over two days. Was emailed a price (specifically stating that the retail value was approximately $2000 higher than their asking price) but was never provided photos or condition details. Attempted to call day before arriving to confirm availability and spoke with another salesperson since original salesperson was unavailable. Was assured that I would receive a call the following morning by a specific time with information requested - never received the call and instead had to call and leave messages with both salespersons. The reason I was given for the delayed responses was that the car was in reconditioning and this made it difficult (or impossible, apparently) to get photos or pricing info. Upon arriving to view the vehicle the first issue was that the keys were misplaced (not really an issue, I am quite patient). However, when we were finally taken to see the vehicle it became very clear why I was not being provided additional photos or details on the condition on the car. [Note: the description on the car posted for sale (and still shown on their website) reads, "Dare to compare! Who could say no to a simply terrific car like this superb 2009 Mazda Mazda3 s!"] It was at this time that it actually came to light that the vehicle was in reconditioning all week but never actually went thru the process. Furthermore the car was not even washed or cleaned out (in fact there were personal affects still in the car). The first thing the salesman said when we walked out back was "the car does have a few cosmetic issues". This was an understatement. I expressed clearly to the salesperson my concern and disappointment at the visible condition of the vehicle. The car had clearly been in multiple minor collisions and bumps as indicated by the scrapes, gashes, and creases along the sides of the car (primarily the driver). The front bumper was shifted toward the passenger side, had been clearly held on at one time by tape, and part of the lower bumper lip was torn off. There was a crease on the front left fender, the back left door, both the left and right sides of the rear bumper, immediately behind the back right door, etc. Three out of four wheels were damaged by scraping against surfaces (likely curbs). The right fog light glass was broken. The windshield had a large horizontal crack in it and would need to be replaced. The engine bay displayed more visible concerns as well which I won't get into, and the test drive also brought up some questions on the mechanical reliability of the car. Upon returning after the test drive the salesperson had an offer for ME on the vehicle, approximately $1000 less than the previous asking price (which was already supposedly $2000 below the retail value). This was surprising (if not suspicious), and only became more troubling when they marked their offer with "AS-IS". They made it clear that they had not even sent the car thru their evaluation (let alone the reconditioning), and thus they did not know (and offered no warranty for) any issues might be present beyond the obvious visible damage that the car had sustained. They basically said that if they evaluated it and repaired the damage and any other issues that they found then the price on the car would only go up to cover those costs. I walked away from their offer and told them to contact me once they performed their evaluation to repair and recondition the car. I received an email early Friday stating "Great News! The price on the 2009 Mazda Mazda3 you are interested in here at El Dorado Motors has changed!" In fact, the price has changed to approximately $1000 below the AS-IS "great deal" that they were offering to me when I saw the car. I emailed the salesperson immediately after receiving the email about the price drop from their offer and the evaluation of the car and have yet to hear back.
1 of 2 people found this review helpful.
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Jul 27, 2015
They seem to be a good dealership and they do post good deals on CarGurus
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Jul 5, 2015
Good Experience. JB is a great salesman. Professionalism and clean environment will be what you experience.
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May 25, 2015
After negotiate two days (Saturday Monday) when the person who is going to do the test drive for me someone else was testing the car
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May 19, 2015
Did not try to work a deal with me at all. Will not contact again!
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May 10, 2015
Excellent dealership with very nice and knowledgable people . We found them very helpful however, we selected a car from another location
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May 9, 2015
I did not buy a car from them,but the were very helpful and easy to talk with.I wil consider them for a future car or truck.
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Apr 19, 2015
Great buying experience with Steven and the team at El Dorado.
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May 16, 2014
great
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Mar 19, 2014
They were very quick to respond, easy to work with and willing to negotiate. It was an easy process.
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Feb 27, 2014
Good
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Feb 27, 2013
Great group of people! Very helpful in helping me get the vehicle I wanted at the price I needed. Highly recommend!
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